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    Upline Moving

    4.3 (504 reviews)
    Open 8:00 am - 6:00 pm
    Updated over 3 months ago

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    tore the plug right off

    In summary: Do not use UPline for interstate move unless you want your items packed into a truck by people who are very bad at tetris and are more concerned with maximizing their load rather than the safety of your items. Due to negligent/inept loading of the interstate transport, my leather recliner is torn and broken and no longer reclines, my gas bbq grill has damage to the gas burners and manifold to the point that it is unsafe to operate due to leaks, the ¼" angle iron frame on my radial arm saw was badly bent and the tabletop attached to the frame was torn off, an antique woodworking vise was broken into three pieces, the plug on my wood shaper was torn from the wiring, the motor housing on my electric whetstone was broken and the stone itself left with a substantial chunk missing, the chain on my road bike was broken, and the glass on a vinyl clad window (brand new, left over from a remodel project) was cracked in multiple places. In addition, the internal racking of my wine refrigerator was broken in multiple places. This is not even considering the numerous dishes and glassware that were found broken once unpacked. While I accept that some fragile items, dishes and glassware, are prone to breakage, the damage to the larger items above was solely due to inept packing. After a lengthy period of time they came back to me with an offer of $630 for the damage. My recliner and bbq are no longer working so need to be replaced, which adds another $3000 to the cost of my move. I was able to get the other items fixed at a nominal cost. As part of their settlement offer they want me to 'immediately withdraw and not to file any complaint or take action on any media, internet, social media, or review site'. So in essence, they are offering $630 to buy my silence with regards to their shortcomings. My story: I recently used UPline for my move from California to Colorado. I was assured by Ethan, the rep who came out to personally view what I had to move, that my items would be properly cared for during the move. I specifically told Ethan and the movers the wine refrigerator needed to be transported horizontally, as they were attempting to upend it to move. When the truck pulled up to my new home I was able to see how my items were loaded. The wine refrigerator was standing on one end, leading to the inside racking system to become dislodged and break. My gas bbq was stuffed on its side at the very top of some boxes, leading to the burners and manifold being bent to the point of breakage at multiple points. My road bike was also stuffed on its side on top of boxes; I can only guess the chain broke as it caught on items it was stacked on. I watched as they pulled out items and saw as the antique vise, which was simply tossed on top of other items, fall from the truck and break as it hit the driveway. A box of miscellaneous dishware was crushed to the point of multiple seams of the box being broken/torn. And although wrapped in plastic wrap, the table on the radial arm saw had been ripped off the underlying support frame and the angle iron frame bent. A 6 drawer cabinet that contained small parts was also jammed in the truck on its side, and once pulled free was left standing upside down in my garage. The only thing that kept small parts from falling all over was they had wrapped the cabinet with plastic wrap, however, due to all the small parts being dumped from their drawers I had to disassemble the cabinet to recover them as the drawers were jammed by the loose parts. As they unloaded the wood shaper it was dragged out of the truck and over the power cord enough to rip the plug from the cord. Even though the window had been wrapped one of the double panes was cracked in multiple places, most likely due to being crammed into the truck as were the other items. The original damage offer did not include the recliner or window as I 'did not immediately identify them as damaged'. The recliner had been put against a wall with damage not readily visible and only after a couple days did I have time to actually sit down to relax when I noticed it no longer reclined, and then saw why. The window was not unwrapped for a couple days as it was not immediately needed. Margaret, the customer care rep, eventually included $54 for the recliner bringing the total to $630. And while I understand that I may be putting the paltry offer of $630 at risk by posting this review, as I said earlier, even with it I am still in the hole for around $3k to replace the items broken beyond repair. And left wondering how many others have simply accepted the money in lieu of posting a negative review. But as the quote goes, 'the only thing necessary for the triumph of evil is for good men to do nothing'. So here I am doing something. Not to say UPline is evil. Not to say I am a 'good man'. Just offering my story so maybe someone, somewhere, sometime does not have to go through a similar experience. Or at least does so with their eyes wide open.

    full review
    Channing M.

    TL:DR - do not trust them. They are not honest, will contract your move out, and are super shady! I would not recommend hiring this company for any move. They are dishonest from the start and I would absolutely love to prevent any others from falling into the trap that we did. We had a terrible experience with them and I will happily detail the deceitful and shady practices in the review below. *Please note, I had read through the other reviews and felt that our experience was going to be different based on the interactions we had with Dale for our assessment...this was our unfortunate first mistake!* After reading a handful of reviews we ignored the red flags and complaints on BBB and decided that this company was the one for us based on our discussion with Dale who came to do the moving assessment. He was a smooth talker, assuring us, in fact promising us that the driver that would come pick up our items would be the same one who dropped it off. (Lie 1). We got a huge estimate and again, he assured us that because they do not contract their work out (Lie 2) and because they have the same crew ship from end-to-end, and because their trained crew packs with the utmost care (Lie 3), that is why we were to pay top prices. We asked Dale multiple occasions about farming out the delivery to a third party company and he said multiple times that is what set this company apart. That we will see an Upline truck and the same driver when things get delivered to the house...keep this in mind as what we got will blow your mind... Packing/moving day comes and we are the first stop for the crew (which is to be expected as we were quoted as an all day project). The foreman and his crew arrived 90 minutes late and one of them was so hungover he was puking in our toilet repeatedly. They also dropped a box and let it fall down a flight of stairs. To top it off they created a huge gash in the wall in floorboard. The guy who did the damage owned up to it (thanks I speak Spanish) but the foreman tried to say that his guy had no idea how it happened...after I had JUST HEARD his guy say it was them. So with puke in the toilet, a box that had gone down the stairs, and a gash in the wall, what else could go wrong. We got them lunch since it was an all day thing and then come to find the foreman drinking on the job! The crew was talking all sorts of shit about how lazy he was and despite a promised end time of 5p they finished 3 hours after the foreman said they would complete the job. They have our stuff for over a week with no delivery date or estimate, simply a promise to get our things to us before the 2 week period. My POC in the office is Desiree and she has no insight as to when our things will be shipped, just that it should arrive before the deadline for delivery. Part of their guarantee is that they will also give you 24 hours notice before your items arrive. We get a call Friday midday to say our things will arrived Saturday (less than 24 hours) but are relieved we at least will be getting our items. Delivery day comes, our delivery window comes and goes without so much as a word from the driver or the company. I call to follow up and we get the contact info from the driver from Desiree and work with them to get the new window of time. The morning drop off has now been moved to 1, 2, 4, 6... Mind you, we paid for half of the delivery move when they came to collect and we were to pay the rest when the truck arrives. Desiree calls at 2pm to say she will be out of the office in the next 10 minutes and that we have to pay in order for our items to be delivered. How are we supposed to feel comfortable paying a company an additional ~$7K when we don't even know if/when our things will arrive. She says it has to be done before she is out of the office or we cannot get our items. This was after numerous attempts to get a hold of her and then when she needs to bounce from the office it's time to pay, super unprofessional and shady. We pay and are assured our things will come... No joke...a UHAUL and someones personal van roll up to our house at about 6:30p and NOT A SINGLE PERSON is from the crew in California. In fact we hear one guy who rolls up in his car about 15 min later mention this is his 7th job for the day unloading. I called Upline, conveniently, no answer. I text Dale and he was like oh no this should be our crew but they were not. I asked them what company they worked for and not a single person who was unloading knew what their OWN COMPANY NAME WAS let alone who they were delivering on behalf of. The guy doing the unloading is sick and coughing all over our stuff as they unload the boxes. More random people come up to our house, mentioning they are off taskrabbit, to help unload. The drivers said that some of them were from Washington (we had our things shipped from California) and only the main guy had heard of Upline and straight up say they were contracted out by them. see "photos" for the full review

    Ridiculous, insulting cost to pack a TV
    Loveys F.

    I'm so insulted by the ridiculous quote Upline Moving gave me that I had to spread the word. Mind you, I have been in touch with several other moving companies--North Star, Quantum Moving, Move For Less--and haven't seen a rate nearly as insane the one Upline Moving gave me. See for yourself the itemized costs to pack mirrors and TVs (see attached screenshot). I didn't know spending 5 minutes wrapping a TV in bubble wrap and taping it, which requires no special license or college degree, mind you, cost over $100. I'm insulted that they thought I was dumb enough and that I didn't value my hard-earned money enough to accept this quote. Don't waste your time getting a bid from them, I wasted at least an hour of my time scheduling a walkthrough.

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    Our move had some issues but we were able to resolve them with the company directly. We were satisfied with the outcome in the end.

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    Page 1 of 13

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    Review Highlights - Upline Moving

    I liked that Dale visited our places before to do a thorough inventory - made Upline more familiar on moving day.

    Mentioned in 145 reviews

    Read more highlights

    Ontrack Moving & Storage - Truck being loaded in San Francisco for an interstate relocation to Washington, secured and ready for the long haul.

    Ontrack Moving & Storage

    (814 reviews)

    Great communication, flexible with last minute changing conditions, professional, friendly, and…read morehard-working, the entire Ontrack Team made the difficult task of moving as easy and smooth as it could have been. Carmina was wonderful in moving the process forward and Hugo, Jose and Jonathan were awesome in getting us out, over, and up on move day :)

    We chose Ontrack after reading great reviews as to their navigation of the (sometimes harrowing)…read moreOakland Hills. What I encountered was end-to-end excellence, from customer service to their excellent moving team. I knew our move would be a large one, so I booked a 26' truck and five-person crew. As the day of the move approached, I had lots of last-minute worries and questions and Sam, in Customer Service, answered every one and generally calmed my nerves, assuring me my move team would assist if we needed last-minute help. On the day of the move, the team arrived right on time. The foreman, Guillermo, assessed our situation and calmly confirmed my suspicious that we'd need two trucks (this my error, not OnTrack's). Before I could panic, he had contacted his team and we arranged that ours be a two day move. Guillermo's team wrapped our furniture and had the truck loaded swiftly. At the new house, we had a few of our family help direct traffic. I'd labelled every box with a color-coded room label and the team got everything to the proper room. On day two, Sammy -- part of the original crew -- acted as lead and we repeated the process. Here, a number of items still needed a bit of packing and his team had everything done in record time and -- bless them - marked the boxes for the proper room destinations without prompting. As I now unpack, I'm finding everything in excellent condition and couldn't be more grateful. We'd heard stories about moving nightmares and wanted to share a happy ending. Guillermo and Sammy were AMAZING and their crews were very hard working. Tips: my sister had a table of bottled waters, bags of chips, and other snacks ready for the team when we arrived at the new house. The team appeared grateful for the sustenance. We also tipped each person individually, in cash.

    Sunny Moving Company - Sunny Moving Trucks

    Sunny Moving Company

    (578 reviews)

    I needed help moving a bedroom + living room + dining room in within San Francisco…read more Sunny quickly and clearly communicated with me, and they were available both via Yelp and by phone. It was easy to make a moving reservation. The movers were punctual and worked quickly/diligently. They wrapped all items and took care to protect our furniture. They moved us at a good price. I would use them again and recommend them to any friend moving.

    Reliable, efficient, and a good value!…read more We found them by Googling and looking at Yelp, they have very high ratings which I now know why. This was for a one-way move from the Bay Area to Nevada, about a 4+ hour drive. Cost: reasonable and better than some other companies which wanted much much more. Fixed price based on what I described we had to move. I conferred w Nancy via phone, text, email. 4% fee if credit card is used. $200 deposit, can pay by cash/check/Venmo or Zelle. I used a cash app. There's no written contract. Moving day: Last month: movers Bao & Deng, don't speak English but seemed to understand us. Owner/supervisor Nancy came to out house to see, a surprise! Their moving truck was clean. Moved items from house and storage facility. They padded and plastic wrapped bigger items like sofa, dresser, desk, etc. They are efficient and know their stuff - what would've taken me and my family 3-4 hours to move they finished in 30 minutes! Nothing broken, nothing damaged. Payment: $200 cash tip each. $2,100 final payment via Cash App. Reliable, efficient movers, would use them again!

    Careful Movers

    Careful Movers

    (821 reviews)

    Professional, speedy, and respectful of our stuff, these guys are the way to go! This is our 2nd…read moretime hiring this company and they do not disappoint. The price per hour is reasonable and they do not nickel and dime you for everything. Highly recommend!

    Moving is already a time-consuming and stressful task, but with an infant, it becomes exponentially…read moremore challenging. Because of this, my husband and I knew that hiring a moving company would be non-negotiable. After researching and talking to close friends who used various companies, we decided to confirm with Careful Movers. They are not the cheapest, but they by far exceeded our expectations during our move. Starting with my inquiry, Mat, our Moving Consultant, was quick to respond and very patient in answering all my questions. Securing our moving date and processing our deposit were smooth processes. Leading up to our move date, Shenna called and emailed with reminders for any last-minute tasks and collected information so our moving team knew exactly what we needed on the date. On moving day, we had a crew of 3 movers: Enrique, Ismael, and Jose/Luis. They were punctual and arrived at our apartment right on time to get started on our move. After walking them through our apartment, discussing expectations, and signing the agreement, they went to work. This team was quick, and I mean QUICK, to disassemble and pack the truck. However, this does not mean they were sloppy by any means. Everything from our baby's furniture to our 75-inch TV was packed with the utmost care. Despite the rain, all of our belongings arrived safely at our new rental and were reassembled exactly as we asked. My husband and I are extremely happy with the services provided by this team and Careful Movers. We wouldn't hesitate to schedule with them again or refer them!

    West Coast Moving Systems - Local movers.  Long distance movers.  Storage. Movers Oakland. Movers San Francisco.  Movers San Jose. Local moving company. Movers near me.

    West Coast Moving Systems

    (657 reviews)

    East Oakland

    We've used WCMS twice now, once to move from the Bay Area to LA, and then again to move back up to…read morethe Bay. Both times they were remarkably punctual and professional, and all of our belongings and furniture were perfectly intact. Special recognition for Roberto and Jose, who handled everything with grace despite the Bay Area local help not showing up, and the new apartment being pretty much all stairs. They were tremendous, and we will absolutely use WCMS for any future moves.

    Just talked to them to get an estimate and they told me they charge 11% fuel charge based on the…read morehourly rate and number of hours worked. I asked why when fuel is not being consumed while loading / unloading. The answer that is what we do. Wow, that is strange to charge $13.00 per hour for a truck not using fuel. Additional there is a min 30 min travel time charge which would be an additional $65 for this move. Not using them! This also appears to be illegal in California "Unfair Competition Law (UCL): Charging for a service not rendered (like fuel not used) can be argued as "unfair or deceptive" under California Business and Professions Code § 17200, especially if the surcharge is used as a hidden profit center rather than a cost recovery tool." Below is a reply and here is my response: The information about the fuel fee was presented to be based on a percentage of the total move time. Not your actual cost, which I would have been okay with. I'm not asking for anything to be waived, just transparency. Your remarks about your family are completely out of line. It's clear you want to change the subject from your questionable practice and make this personal. It is not personal. I don't know you other than how you have presented your business here. Very Questionably. I see you removed your statements about your family business. I provided the law that it appears you are not following in a private message. Here it is again: Unfair Competition Law (UCL): Charging for a service not rendered (like fuel not used) can be argued as "unfair or deceptive" under California Business and Professions Code § 17200, especially if the surcharge is used as a hidden profit center rather than a cost recovery tool.

    A2B Movers - Excellent group of movers!

    A2B Movers

    (721 reviews)

    Buena Vista

    Maxim, Ivan and Ivan worked so hard for my move! I was so grateful for how courteous, polite and…read morefriendly they were. They worked really well as a team and did an amazing job. Though my couch wasn't able to fit in my home I was in awe of how much effort they put into trying, lifting it over fences and giving it their best. And no worries guys I had that couch for 15 years and was planning an upgrade anyways. I had a restful night's sleep in my bed at the end of the night because they assembled it and moved everything where it needed to be. / Only one negative - the tape they are given to use by the company doesn't stick so well like the brands I can get at Home Depot. I'd recommend an upgrade on the tape for a quality of life improvement for everyone. Will bookmark this business and use the same for my next move. Might bring a box of my own tape though. To anyone who is moving I recommend buying lunch for your movers when they are done loading the truck. I bought everyone burgers from my favorite place and it re-energized everyone. Thanks again guys!

    A2B handled my move from Berkeley to Portland. The virtual tour for the estimate was smooth and…read moreefficient, and the price was fair compared to other companies - - with no hidden costs. A great advantage was that I had a dedicated truck so that I didn't have to concern myself with delivery being dependent on other loads. Simon and his crew were efficient in loading and unloading and extremely pleasant. I would recommend them wholeheartedly.

    One Move Movers - We can assist you with all things moving, packing, storage and hauling! 
It is our honor to have served the Bay Area for over 25yrs.

    One Move Movers

    (665 reviews)

    I had a move with Tonga and his excellent team. It is the second time I have used this moving…read morecompany, after I had a great first experience. When requesting/scheduling, the admin team is very pleasant, accomodating, informative, and proactive in arranging and confirming the details of the move. They also had a slot quite close to my request time and had the details of my first move at the ready! As for the move itself, I was moving quite a lot of items/boxes and requested packing service for some other items as well. The team called ahead and arrived on time as scheduled. Each team member was careful and diligent packing up my items. I haven't fully unpacked but what I have unpacked at my new location has been carefully protected with packing material and loaded with consideration to location (i.e., master bedroom items separated out and labeled vs. bathroom or closet items, etc.). Additionally, despite the scope of my move, the team came in well under quote! The team was very careful and considerate in handling furniture and proactive in asking how it should be arranged. They made the experience of moving easier to an almost unimaginable degree. Excellent movers like One Move Movers are well worth the cost!! Cannot recommend enough.

    We had Domingo and his crew assisted us with our move today. They were excellent: friendly,…read moreattentive, and very mindful of our things. They gave great advice about how to handle future moves as well. The quote we received was fairly accurate, though they actually delivered more expediently than expected!

    Upline Moving - movers - Updated May 2026

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