Very pleasant and competent staff. Appointments are always on time. Overall, highly recommend this place. Have been a patient at the clinic for almost 10 years. read more

I had an early appointment and this is my first visit. The receptionist and office manager Kim were exceptional. The oral hygienist took time to explain the exam and next steps. And the dentist was icing on the cake. I had a wonderful visit and everyone was professional and kind. read more

Service was decent . However the Dr., who was an oral surgeon tried to talk me into a more expensive procedure . I was about to leave when he relented to a less expensive one. Now as for billing , $175 for an X-ray , and a second consultation fee of $200 was added to my bill , while I was having the procedure done . And I was referred by the dentist at Komed- Holman health center . If I ever need work done again , it won't be with them !!! read more

My husband and I started going to University Dental Professionals when we moved to Chicago last year. The staff are friendly and professional, and we really liked the dentist and hygienist. Unfortunately however, we will not be returning due to their policy of payment of front, and waiting to be reimbursed by your insurance company later. Though we were uncomfortable with this, the first couple of visits went fine as their staff assisted us with filing for reimbursement through out insurance company. After our last visit however, we realized they never submitted our paperwork, and we were forced to go back and forth between the office and our insurance to figure out what the issue may be (the office said they sent the paperwork while the insurance company indicated that it was never received). I had to end up handling everything myself in order to be reimbursed months later. We felt that because of the office had received their payment up front, we were left to figure out things for ourselves in order to be reimbursed the hundreds of dollars we were out. The high level of customer service we expected, was not there and we felt that they could care less. Now, the practice may reply by saying due to COVID, their response time was slower than usual. However, our disappointed does not come from a slow response time (as we are reasonable individuals and understand that things did change due to the pandemic), but from the response we received. We also were never contacted directly by the dentist regarding this issue, even though we left several messages. read more

All the staff are friendly and professional. They have all of the latest dental tools and appear to care a lot about providing high-quality dental care. That said, I was told that I needed to get seven fillings. I got a second opinion from my step-mother's brother, a retired dentist. He said that I probably only needed one. If you care about cost and want a dentist that recommends procedures only when necessary, I would not come here. read more

I was very disappointed by the lack of administrative support. My dental services were apparently OK, but University Dental Professions failed to submit the paperwork to the insurance company. After my visit to find out what the problem is, the response was vague. After nearly 9 months after the first visit, I received payment from my insurance company for a fraction of what I paid. My previous dentist was so upfront and disciplined compared to UDP. I am reluctant to go back to UDP. read more

I had a tooth that was cracked under a filling. Dr. Vacendak tried fixing it by drilling away the cracked part and re-filling the cavity. I went back 6 weeks later because the tooth was still painful in a tiny area. When she couldn't find the precise location, her response was to act incredulous, like I was wrong about my own teeth (her chair-side manner is terrible). Then she scheduled me for a crown even though she never pinpointed the problem. I went out in search of a second opinion. My new dentist took an X-ray and identified the problem immediately: the cavity hadn't been filled properly, leaving a tiny area still exposed. She re-drilled and re-filled it, and now it feels great! No expensive procedures needed. Having another dentist fill my cavities was like a breath of fresh air. At UDP, novocaine injections are slow and you feel the burn the entire time! Dr. Vacendak accidentally hit my nerve last time, eek! Drilling also took forever. My new dentist got me in and out of there in half the time and with no pain. The difference between a good and a bad dentist is huge, and I had a terrible experience at UDP. read more

Hello, we think we experienced dishonesty (or even fraud, if I can define this way) at the University Dental Professionals (5549 South Cornell Avenue, Chicago, IL 60637). And here is what happened: My husband I received dental services at the University Dental Professionals on 06-30-20, for the common checking and cleaning. We moved to Chicago recently, and both of us were first-time customers at the University Dental Professionals. We were not experts at digesting the dental insurance we had, so before making the dental appointment, we checked at least twice with the front desk lady (Kim?) to make sure our dental insurance plan would cover everything. The front desk lady gave us positive answer, and indicated only additional $25 per person charge for PPE. Then, we made the appointment, and the lady asked for the information on our Insurance card, including the company phone number, card number, etc, and she contacted our insurance company for details. On 06-30-20, the day we received the service, when we arrived at their dental, we checked again in person, and the front desk lady confirmed that our dental plan would cover all cost that would happen today and we only need to pay for the PPE. Finally, when the cleaning was done, at the check-out process, she asked us to pay by credit card. We were surprised, but she explained that this was because our insurance was out-of-network (she didn't inform this at the very beginning), however, we would get full reimbursement in 2-4 weeks. We could do nothing but trusted her, and left. Around 3 weeks later, we received reimbursement from the insurance company, and only $145 out of $541 was covered. There were many chances that the University Dental Professionals could inform us of the out-of-network situation; and they should have figured this out because they have contacted our insurance company before we came. Also, they could have let us know they might only provide estimation, but every time we asked them, they gave us guarantee answers. Therefore, our feeling and guess is, they covered this up, and let us sign many documents and received the service, which is more like a fraud. We request full refund for our service, and only be willing to pay for the $25 PPE. read more

The primary practitioner at UDP is Lou Graham, dentist to at least some of the Blackhawks. When Duncan Keith had his teeth eliminated by a hockey puck, he went to Dr. Graham. You can Google the Tribune article about it. Based on my experience with this office, there are good reasons for that. I have a history of tricky tooth problems including a large number of adolescent fillings, cracked and fissured teeth, and other legacies of decades of ferocious grinding and a year in India when I drank mostly Coke and Orange Fanta. Most dentists I have been to have not been able to work on me because it's too hard to pinpoint problems and I have too much sensitivity. I was relieved to find Dr. Graham about a dozen years ago and my wife and I haven't been to another office since. Dr. Graham combines the best of academic dentistry with real listening and attentiveness to patients. He loves to explain what he's doing, why he's choosing this procedure rather than that one, and to involve patients in decisions about their care. It might sound a little nerdy, but Dr. Graham is passionate about dentistry. He teaches workshops and will sometimes photograph interesting conditions or procedures to use in lectures. His office is constantly being updated, as are the procedures his assistants and hygienists use. At this point, I see Dr. Graham alternately with a young dentist in the office--who has done some fancy work on my cracked teeth and whom I would highly recommend--Dr. Shira Levy. I've also seen Dr. Samantha Chou once, in an emergency and she was able to diagnose the problem withina few minutes and save me from what I felt certain was going to involve redoing a deep filling. There are two other reviews on this site which say negative things about the practice, but neither mentions Dr. Graham and I doubt he's the dentist involved there. In the dozen or so years that I've been going to UDP, I've had my mouth worked on by 5 different dentists there, 4 of whom are still in the Hyde Park office. This includes the victim of one poor review here, Dr. Vacendak, who did a great job invisibly refacing a cracked tooth I incurred. My Chicago Public School insurance covers only a small part of the fairly high costs at UDP, but it's my only set of teeth so I'm willing to pay the extra hundreds of dollars each year. I have never felt overcharged for anything and there have been many times when I had to go in to have something looked at and wasn't charged at all. read more

Don't be fucked by "University Dental Professionals". 1) They are NOT covered by dental insurance. 2) They are very irresponsible! In my case, 2a) they scheduled routine teeth cleaning 2 weeks shorter than half year, and I told them when I had my 1st cleaning in the year. Thus my insurance cannot cover the cost. They claimed not responsible for dereliction of duty, and drove me out. 2a) For inspection not covered by insurance, they did not remind me this thing on site. 3a) My request was only to whiten teeth, while after additional inspection and cleaning procedures, they forgot to deliver things for teeth whitening! After I asked, they still missed soothing gel. Conclusion: they are very irresponsible & greedy. read more

I am very pleased with this dentist. I am from Europe and have generally found American dentists to be quite substandard, but am now glad to have found this office. Their technology is much better than what I have seen in other offices (digital x-rays, for example). My doctor's name is Dr. Vacendak, and she is absolutely great. She also sees my three children and has been great for them as well. The reason why I gave the office four rather than five stars is that they make you pay any bill yourself and then have the insurance reimburse you. It works and you end up paying the same, but I hat to have to front a thousand dollars for a root canal... read more

Really approachable and caring dental professionals with a clean and welcoming environment. I had an awesome appointment yesterday. Dr. Bosworth and the dental hygienist explained everything they were doing and why. They were really patient with my questions and the front desk staff/everyone were really kind and welcoming. The only downside is that my dental insurance and amount of work I needed don't work well for me. But if you don't anticipate a lot of dental work or have great insurance I'd highly recommend. read more

I went to UDP for both Invisalign and believe it or not Botox! Dr. Shira Levy is fantastic. She is warm and compassionate with light hands. She makes the experience of going to the dentist a good one. I came in with crooked bottom teeth from grinding. My consult with Dr. Levy went very well. I wanted to straighten my teeth and get a bite plate. She suggested using the Invisalign as my bite plate following treatment and ended up saving me money! As for Botox - I know it sounds weird. Wouldn't you go to a dermatologist or a plastic surgeon? But who better knows the facial muscles than your dentist? I have been to Dr. Levy two times already for Botox and she is wonderful. It looks completely natural as she errs on the side of caution and is careful not to over treat. I would recommend Dr. Levy and UDP to anyone looking for dental or cosmetic treatment. read more

So, I decided at 28 years old to get braces...After a few failed attempts at finding a nice, professional, and clean dental office in Chicago, I was referred by a friend to University Dental Professionals. I had my first appointment in May, and decided to go with 6 Month Smiles (braces on and off in 6 months!). Firstly, the UDP office is immaculate, which is a huge plus for me. My appointment also started on time, which is pretty much unheard of at a lot of dental offices. During the actual appointment, the dentist took the time to explain all aspects of the treatment (is it a treatment? I don't know what the dentist jargon is...) Anyway, I had the braces put on at the end of May and have gone back monthly for checkups and adjustments. First and foremost, all of the staff are so nice and warm (the assistant, Kristie, is so funny and friendly). Everyone smiles and says hello as you walk through the office. Each of the dentists that I have met with have been very good at explaining how my teeth are moving and what steps they could take to ensure that the process is the most effective (hard to explain mostly because I don't fully understand, but there are a lot of little things that can be adjusted to help move your teeth). If you have ever had braces, you know that it can be painful and downright annoying. I feel as though the dentist and assistant are so gentle and always ask me how I am doing, offering to give me breaks if I need/want them...and they send me home with plenty of wax to help ease the scraping/irritation in my mouth :/ I am SO pleased with my progress at the halfway point. I can't wait to see how my teeth are going to look with another 3 months of work. In short, I give UDP 4 stars so far (As soon as my braces are off, I will be back to update! ). In my opinion, the clean and up-to-date office, the friendly staff and the knowledgeable dentists have made it an overall great experience for me. I would definitely recommend University Dental Professionals to my family and friends. read more

University Dental Professional have superb services and their level of professionalism is above standard. The work that Dr Samantha Chou provided is outstanding and has provided me with an amazing smile ( INVISALIGN) The Staff - Yoly , Nicole and Denise, love them !!!! read more

I started going to University Dental Professionals about a year and a half ago after a friend recommended them. I did not love the dentist that I saw there (who is no longer with them), but I really loved Tania, the hygienist. Since she's the one I'm seeing most often for cleanings, I figured I'd stay with them and just deal with whoever they had available to replace the dentist who left... I said something about always hating the gap in my front teeth but thinking there wasn't much I could do for it, since I have consulted every dentist I've ever had about it and they haven't offered much hope. Tania recommended seeing Dr. Shira Levy. So, I saw her for my next check up...and she thought that she could bond my front teeth--wait, what?! I've been asking people about this for YEARS and everyone said it couldn't be done! Well, last Friday she bonded them--and she and her assistant spent at least 45 minutes after the bonding was in place making sure that they looked absolutely perfect--that the color material completely matched my teeth both at the top and in the middle, where the tooth shade is slightly different; that the shape looks like my teeth and not little fake rectangles in my mouth. I seriously couldn't be happier. I have smiled without showing my teeth for so many years because I hated the gap... it's pretty amazing after all this time to have the smile that I wanted! read more

Ok. Well. The secret is out! I LOVE THIS DENTAL OFFICE!!! The staff is professional and everyone has a great smile and dental health!!! Dr. Shah is knowledgeable and the hours are truly accommodating. I've had teeth cleanings and the cleanings are like none I've ever had before. The techs do an amazing job! Loving this place! read more

I had my implants made there. After over 2 years, $35000 and MANY, MANY visits to the office the implants came out OK. My voice definitely changed too. The personnel there were very friendly and accommodating, but the quality of implant work was not good. read more

I was referred to Dr. Graham by a satisfied client in 2001 when a prior dental repair came to its end. At the time, I was a fairly new to town "regular" at a different dentist's office, but was not sure whom to trust with replacing a front tooth. Since then, the University Dental Professionals office is my regular dentist for cleanings and repairs. After years without insurance, I have needed multiple repairs, and some of them have been unusual, needing extra consideration and effort. I have experienced a DECADE of absolute commitment to my LONG TERM dental health AND to my satisfaction with results. The approach has been conservative, even as stated in the blurb below, preserving natural teeth for as long as seems reasonable before initiating repair. When a crown has been needed (to repair a molar with an oversized, ancient, cracked filling, for example), Dr. Graham has gone to inordinate lengths to get a well matched crown, often returning products multiple times to the lab or changing labs rather than requiring that I settle for an inferior or "good enough" look. The staff with whom I interact is consistently gracious, professional, and enjoyable. The office has been prompt and responsive in apparent emergencies. Additionally, Dr. Graham has worked with me to provide appropriate dental interventions during financially difficult periods. Though at the time I noticed that the price of a cleaning, for exampe, was higher than at my previous dentist's office, I didn't mind the difference, even with limited resources. I don't want to have to second guess my dentist--and I have 10 years of satisfactory dental experiences that reinforce my conviction that I don't have to. I've been to that other dental office where the practices seem archaic. I've been to the dentist who provides an estimate for team services that is both inflated and insulting to my intelligence. My experience at Dr. Graham's office has been different from that in every way. read more

I am anxious about going to the dentist and the dentists I have seen here (Dr. Graham and one other dentist whose name I don't remember) have been very kind and reassuring. I didn't take very good care of my teeth for many years so I've had to have a fair amount of work done here and I have been very satisfied by the results. It's a bit more expensive than some places but worth it in my opinion, read more

I recently saw Dr. Levy for some fillings she had treatment planned for me. I was less than pleased when she started the work and then said one of them needed a crown instead. Of course the price shot way up. I'm not understanding how she could not have determined this with my prior exam and x-ray. I was also not impressed with her unprofessional appearance and what I consider to be rude behavior towards me as a patient. She appeared "messy" looking wearing a sweatshirt with some sort of stains on it. It honestly looked like she just crawled out of bed. She also left the room various times to address other patients while I had to wait in the room. Then while she was working in my mouth she stopped to talk to someone and literally kept my mouth open while she held a conversation with someone behind her. Rude. She also repeatedly talked across me to the girl who was working in the next room about the most irrelevant non-dental related topics. I definitely did not feel her attention was on me at all. To top it all off, on my way out I overheard her tell someone to reschedule a patient because she "is not going to stay for a PPO patient because it's not worth her time". I carry PPO insurance and was utterly offended by this remark. I think I will take my business to a more professional, less money-hungry practice. read more

I had a bad experience with University DEntal Professionals. I have a complex set of dental problems. Although I had a terrific hygienist and very good technicians taking X-rays and such, there was no consistency at all in their "Patient Care Coordinators," their billing practices and record-keeping on payments were inaccurate and unclear, and the office staff managed to be at once utterly fragmented (I dealt with 5 different people to make 1 appointment--they did not communicate with each other) AND consistently unhelpful. Even when one sees a "preferred provider" in my dental insurance network, the patient pays everything up front (provided that the check-out person knows what "everything" is--mine didn't, and their website accounting patient portal both failed to register all of the money I had paid AND included a substantial charge that was not mentioned when I paid my bill). I transferred to another practice rather then subject myself to a follow-up, especially when they cancelled the follow-up appointment I had made. read more