Although we have never formally dined inside the 1st City Cafe, every time we stay at the Fredonia,…read morewe have wonderful cocktails at the Nine Flags Bar and we order food from the 1st City menu and everything we have ever had was delicious. We really enjoy their pimento cheese, housemade crackers and whipped candied jalepeno dip, the chicharonnes and queso and the great big salads. But oh, the Rebellion Nachos.....I see you sexy nachos over there with all of the hotness.....You simply must sub the Akaushi Tenderloin on the nachos. Thank me later. We normally have cocktails and snacks at the bar and then we order our entrees to take up to the room to enjoy. The service is always top notch here.

I am a guest at the hotel, and unfortunately, the service I experienced in the café and poolside…read morearea on August 21 was extremely disappointing. After helping our daughter move for school, we returned to the hotel exhausted. We had already had an early dinner, so we decided to have a drink and order a light appetizer and dessert poolside. The bar was crowded, and although three different servers came through the pool area, not one stopped at our table to ask whether we needed menus or anything else. We eventually had to flag someone down ourselves. Unfortunately, that interaction seemed to set the tone for the remainder of the evening. The staff we encountered were consistently unwelcoming and inattentive. It gave the impression that they were simply there to complete their shift rather than provide the level of hospitality guests should reasonably expect. The atmosphere was also frustrating. A toddler was repeatedly screaming at the top of her lungs while a musician was performing, and the child's father made no apparent effort to address the situation. While that is not necessarily the hotel's responsibility, the combination of the disruptive environment and poor service made for a particularly unpleasant experience. The situation became even more frustrating when we accidentally left my arm brace on the table as we hurried to finish our nightcap and leave. Within approximately five minutes of realizing it was missing, my husband returned to retrieve it. Since it had been left on the table moments earlier, we expected that the server or another staff member would be able to locate it easily. Instead, he was sent from the bar to the kitchen and then to the front desk. After approximately 15 minutes, he returned without the item. That experience reinforced the impression I had already formed earlier in the day: there appears to be very little communication or coordination among the staff. No one seemed to take ownership of a simple guest-service issue or make an effort to resolve it efficiently. When guests are paying nearly $600 for two nights in a small town such as Nacogdoches, particularly at a property marketed as one of the best accommodations in the area, there is an expectation of professional, attentive hospitality. Guests should feel welcomed, recognized, and valued. Unfortunately, I did not experience that during my stay. The attitude of the waitress who ultimately served us was particularly disappointing and significantly affected the overall experience. Her demeanor was not appropriate for someone working in a customer-service position, much less one at a property presenting itself as a higher-end accommodation. I strongly recommend that management take a closer look at staff training, communication, accountability, and expectations surrounding guest service. Tipping is part of the hospitality industry, and guests should not have to repeatedly seek out employees for basic service. Based on this experience, I will not be staying here again. I hope management takes this feedback seriously and uses it as an opportunity to improve the guest experience for future visitors.

This place is so cool. Alana was my waitress at the register and she was so sweet. She knew exactly…read morewhat I was thinking before even ordered and even warmed up my cinnamon scone for me. She was the best and so is her friend Reis.

This is a great local spot with space to gather, enjoy a beverage and snack or study. Yummy matcha…read morelatte!

Stopped by here to grab a couple of drinks after checking out of our hotel across the street before…read moreheading back home on a Sunday morning. The line was kinda long and didn't move quickly (definitely do NOT come here if you are in a hurry or on a time crunch), the menu was hard to see until it's pretty much your turn to order (which could be part of the reason why it takes a while...). I might suggest putting the menu up above the ordering counter in a larger font so everyone can see without needing to be right at the counter. I ordered one of their summer specials (iced honeysuckle latte) and my husband just ordered the drip coffee. I didn't taste honeysuckle at all and wasn't impressed with the iced special... not sure I'd return based off of our first visit when there's other local coffee places in town.

The drinks are always yummy and the food is pretty good! The service is pretty fast! The place is…read morevery open and welcoming with a kids place inside and outside seating and a playground for kids!! Great study spot! Love this place very recommended

This Starbucks is the only game in town when it comes to coffee, unless you want to go to SFA's…read morecampus to the second location (far smaller than this one). Either way, the brand maintains its consistency with good customer service, along with an excellent product despite a high traffic volume of customers within this store. And if you think that you are going to get a seat and chill with your tablet/laptop after 7 PM? Fahgettaboudtit! And this goes for the outside seating area as well. Expect a lot of 20-something coeds to be nom nom'ing on snacks, drinking lattes and getting their study on for an all-night bender here. You are better off just grabbing your coffee, and rollin' outta there. You just aren't going to get a seat at these hours. No soup for you. :( Definitely the hot spot for Millennials.

I usually am great with my local Starbucks and love the people that work there. However, I have to…read moresay that I just waited about 20 minutes in a drive-thru for a pickup that is possibly the worst coffee I have ever gotten from there. And I don't have any other way of reporting it other than calling the store which clearly I don't want to do. Cuz God forbid I make it that drive-thru go any slower today. So I'm just going to put this here.

The staff is always so sweet and service is quick! I recently tried the Cookie Butter Latte and…read moreWOW, it's probably the best latte I've had from Dutch Bros. The balance of sweetness and espresso was perfect.

Heavier-set girl working at 10:40am on 3/14/26 opted to stand and chat with customer in the drive…read morethru line rather than keep the line of several cars moving. This location has consistent issues with lackadaisical staff. The franchise owner should be embarrassed. Trust that a very detailed customer experience form has already been submitted on the company website.

It was all ice. The boba was a waste because of the glass was full of ice. Service was good.read more

Me and my sisters just got frappes from here again and they are so good!! The service was great as…read morewell! Such a cute little shop and the music added to the vibe! Be sure to stop by!

Always preferred going to this one…read more My sister wanted one toy in particular from there. The young ladies working the drive through went through the box they had open and even opened a second one from the back to help me get it for her. Very nice employees.

Lukewarm fries. No condiments. Incorrect toppings. And for the price of a small tank of gas.read more

I'm not sure where I can't start with this place. Dunkin' is our jam. We're a military family,…read moredunkin' is all over military installations and we live them. Except this place.... We drove up for the drive-thru. Super slow Saturday just before noon. We see a white female and black female with headsets on both coming out of the dumpster area on a smoke break. Great. They go back in and we can place our order. We order: 2 bacon egg cheese wraps (because it's on special), 1 egg and cheese bagel (they only have multigrain and raisin cinnamon so we go with multigrain, 1 maple glazed donut, 1 glazed donut. We have to repeat our order about 3 times before it's correct. "Pull to the window the total." We pull up to the window, pay $8 and change and get handed a bag, told to pull around to wait for our sandwiches. In bag #1 is a maple glazed donut and a chocolate glazed. We check the receipt and everything is correct for our orders so no mistake on them getting the information. Gal brings us bag #2 from inside. There are two wraps with egg white and cheese only (no bacon). We can live with that. We tell the gal we need our glazed donut and bagel sandwich. She huffs as she goes back inside to retrieve the correct items. She comes out with two more bags (#3 and #4). A glazed donut and an egg white and cheese plain bagel. (Didn't ask for egg white, wanted multigrain bagel). At this point we have 4 bags and not the correct orders with 20 minutes wasted. This place HAS to work on customer service and get a strong leader. It is CLEAR from my review and others that employee training is severely lacking. I've stopped to get coffee here a handle of times and it's never correct either. Their donuts are dry and cold. Dunkin' is a big name for military families and you're really ruining it for us. We'll probably just stick to the local donut joints.

Girls behind the counter no getting along. Tatter tots are burnt and cold. Croissant. was good…read morewith bacon and egg. Surprised that the donuts were stale have eaten them fresher in a convenient store. The store was clean.