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Universal Steemer

4.0 (4 reviews)
Closed • 7:30 am - 9:00 pm

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Services - Universal Steemer

Carpet cleaning

Carpet installation

Carpet repair

4 More Services

Carpet restoration

Damage restoration

Rug cleaning

Upholstery cleaning

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Iris Cleaning Services

Iris Cleaning Services

(248 reviews)

Thank you Iris for having your ladies come and clean. They were so sweet and did an amazing job…read more I work a lot and have a full house. I will contact you to do this monthly. Thank you.

I really wanted to love this company based on their 5-star reviews, and we had high hopes since we…read morehired them for some extra help postpartum with a newborn at home. They were able to get us scheduled quickly and came the very next day, which I appreciated. The arrival window was 12-1pm, but they showed up closer to 1:45. I told the three ladies everything we wanted done: floors, kitchen, bathroom, baseboards, furniture, windows, etc. They got straight to work and were very efficient. I also specifically asked that they use only our cleaning products due to having a newborn and personal allergies. At one point, my husband noticed they were using their own product and had to remind them to switch back to ours. This frustrated me quite a bit, especially since I had mentioned this to the office as well the day before. We had booked 3 hours, but they finished in about 2 hours and seemed rushed overall. A few areas were missed, including under some appliances, parts of the baseboards, the windows, and dusting our console table and dining room table. When my husband reminded them about the windows before they left, it was wiped quickly with a cloth rather than properly cleaned, which felt a bit rushed. I had mentioned the windows specifically when they first arrived, so it was frustrating that they missed it and when reminded, they wiped it down very quickly. Communication was a little awkward. If they had a question, they would call their office, and then the office would call us. I completely understand there may be a language barrier, but it did make the process feel less smooth and made us feel as though we couldn't specify our wants directly. We did ask for a small discount due to the late arrival. They were hesitant, but ultimately took $20 off. Overall, the areas they did clean were done pretty well, and I appreciated that they wore shoe coverings in our home. I just wish the experience had felt a bit more thorough and aligned with the 5-star expectations.

Universal Steemer - carpet_cleaning - Updated May 2026

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