My wife and I saw their advertisement from the local magazine we get in the mail. We went on Saturday morning, little before 11:00am. We checked online that they open at 9am. We arrived and the doors were locked. We called as well, and no one answers. Disappointed. read more

Amazing service, very professional, great and reasonable products!! It came out really nice. Thank you so much, Roxane and Richard, from Metro Floors. You guys went an extra mile to make sure all our needs and concerns are addressed. We love our new laminate flooring!! read more

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Highly Recommend, my salesman Parker will take care of you! My installer Hector and his crew did a great job with installation. Helpful, Professional, great selection and prices. Highly Recommend read more

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This is my second review for metro! Always a pleasure doing work with them. They removed all the carpet from my stairs,landing, and upstairs hallway - added the hardwood flooring, risers, bullnose for the steps, baseboards, and worked with our uneven steps! came out amazing. Thank you Francisco and his team, and of course SEAN! - For always making schedules work with such a great outcome. could not recommend metro floors more! Thanks guys! (Please see the before and after pics, they don't do this transformation justice) read more

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I am disappointed to write a review to say I am not 100% satisfied with Metro Flooring. First of all, it started all wrong from the get go. Our salesperson was Roxane and she didn't even remember our appointment time. Was this a sign? But I let it go, thinking she was probably busy or simply forgot. I called her and a few hours later she came by to make measurements and do an estimate. After that, she told me to come to the warehouse to pick materials and look around to see what they have. .....Ok, fast forward. I done that and a down payment and financing were made. The installation process of all flooring and countertops fabricated and performed were perfect. We were happy with the outcome and we were thinking, let's do the upstairs too. I told Roxane about the upstairs but we still have to paint. And that we will do upstairs afterwards. The work done wasn't the issue. It is the communication within the process that was lacking. When I had a question about the flooring she told me the guy would come the following Monday. The next day (Friday), he rang my doorbell and informed me Roxane told him to arrive that day. Well she communicated the wrong info to me! There was an issue or misunderstanding with the sink and the fabricator told me to text Roxane directly. I texted her and told her what was going on. I was waiting and waiting and waiting for a response. No response. She apparently was texting him (he told me) and NOT texting me back. Then after he completed the work he left behind his drop cloth and forgot to get our old kitchen sink. I texted Roxane. No response. A few days later I texted her to remind her the sink and drop cloth were still not picked up. She texts back saying she will pick up the things when she will do estimates for our upstairs. At this moment, I texted her we weren't going to do the upstairs yet and for her to just get the things left behind. Hours later she texted me and says she will be here the next day in the "am" to get them. Next day in the "am" she is a no show and no text. I even told her what I was doing. At 9am I texted that I was going to run errands and that I brought out the sink and drop cloth and left it in front of the garage so if she came by, it's right there for her to pick up ... still no call. No text. And when I came back from running my errands (3.5 hours later), the sink and drop cloth were still there. This seems to be her track record of not keeping her word for appointments and meetings, not communicating fully, and not even giving good customer service. I'm not asking for perfect customer service, just good,simple customer service. Well, a few hours later I texted her saying since it is inconvenient for her to pick up the things, I WILL BRING the old sink and the fabricator's drop cloth to her at the warehouse. She FINALLY TEXTED ME BACK!!! She said she came by the house and got everything and didn't even see my text messages. Something about being busy. Well I'm busy looking for another company to do my upstairs. read more

Metro-Floors - Flooring Near Me - Lancaster, California

Metro Floors did right by us once again! We used them 12 years ago and we're very happy with their quality of service then. When it came time to look for carpeting again we thought we would go with Lowe's. We found an inexpensive carpet that we liked. When we received the quote to install the labor was more than the carpet. We went back to Metro floors spine with Sean and he gave us a great price on carpeting! He came out did the measurements and he beat out Lowe's price. The installers Richard and Aaron came out today and did a spectacular job installing. 2 very hard working and professional men. I couldn't be more pleased with the way it turned out. Thank you again Metro floors, Sean , Richard and Aaron! read more

If I could give these guys any more stars they'd get all of them! The remodeling of my kitchen had taken WAY TOO LONG, and the flooring was the last puzzle piece. Every time Sean gave me a call to see where I was at, I would apologize for having to push the date back further and further, but Sean was so supportive and patient! He was the only one that would call every month to check in. They are reliable, consistent, and actually care about their customers. When it was time for the floors to get in, the guys were so fast and so efficient! My floors look BEAUTIFUL! They were the cherry on top of my home renovations. I will be using them again for my bathroom renovations and will be recommending them to anyone who will listen! These are your guys! read more

Metro-Floors - Flooring Near Me - Lancaster, California

I am giving 5 because I cant go higher!!!! Metro Floors did an incredible job on my floors. From the very beginning on taking measurements to answering all of my questions. This company knows how to take care of customers and potential customers. A guy named Parker came out and was very friendly. When I went to the store to look at samples (which they have ALOT of) he took his time explaining the different types and their pros and cons with what I needed and wanted. I am coming back to get some carpet put down and Metro Floors is the only place that I trust and respect with the knowledge, skills and variety of carpets and floors. Do yourself a favor and let Metro Floors take care of you. You wont regret it and it will save you time and money and no hassle. read more

Metro-Floors - Flooring Near Me - Lancaster, California

After a very difficult time with another floor company in town, Sean and Francisco stepped in to help and saved the day. They seriously worked magic. Sean was able to get my carpet delivered and installed within just a couple days. Integrity and honesty in a business are so important. Problems do arise and how they treat you matters. Customer service matters. Metro Floors has all of that and more. Give Sean a call. He and his team will make it happen with utmost care. I won't ever use anyone else and I suggest you don't either. read more

As promised I am updating my review. So I will say I love my carpet. I love how it feels. I love the padding. I love the color. I love the texture. It really is beautiful. As previously stated I had an issue with the execution. The seems to the wall are slightly choppy. And the carpet wasn't stapled well. So they came back that day to fix same day. I came to check and it was still lifting. They came back the next day. Finally it looks like they're all stapled down. I am so happy, because now there shouldn't be issues when we move in. I think they have good customer service, and we're attentive to the issues. The guys who worked on the carpet all 3 times were the same ones my hubby said, and I met them this last time.. they were very nice guys! Very nice. The little gaps I see at the seems still are irritating but whatever at this point. That clearly is just not cut straight. There's no way to fix that I assume without recutting the whole room areas again. Overall, in my experience I'm glad they tried to fix issues, they weren't asses about it. This was definitely a hassle I didn't want to deal with, but luckily in our situation we are still doing construction on other parts of the home, so it didn't affect our move in date. Everyone was friendly from being in the showroom looking at samples to being in my house installing. I hope this review helps other customers as well as the business. Just trying to leave an honest, review. Everyone makes mistakes, but what matters is how they're handled. read more

Metro Floors is the only place I will shop at for any type of flooring. Sean is knowledgable, he listens and then shows you options for what you would like to see in your home. The customer service and attention to detail of the installers is hands on. The installers were extremely careful when moving my furniture, and asking if everything was how I wanted it when they moved everything back. Sean goes above and beyond to make sure you're happy with your purchase, and at a price that beat everyone else in the Antelope Valley and with a better quality material. You will not be disappointed, don't forget to ask for Sean. read more

Richard did a great job with the installation. Very friendly as well. Roxanne did a great job with helping try to pick out the right color. read more

Metro-Floors - I just needed the two front bedrooms done. And they turned out great. - Flooring Near Me - Lancaster, California

I have had the best experience with Sean at Metro Floors. He went above and beyond and provided exceptional customer service. I was probably a bit of headache to work with as I was very undecisive on what I wanted. However, it did not faze him, and he helped me so much to make sure I was happy with my purchase. He was also very responsive and quick to get me extra things I needed without hesitation. I highly recommend Metro Floors and working with Sean! read more

Walked in to Metro Floors and was instantly greeted by Roxane she was really nice and helped us pick out a carpet for our closet. She told us the guy would be there the next day to install it in our house and he was on time. The carpet looks great! I definitely recommend this place! read more

Metro-Floors - Flooring Near Me - Lancaster, California

Loving my new carpet by Metro Floors. Best service ever from the time I stepped onto the showroom. I am so happy with how everything came out. Thanks guys read more

Metro-Floors - Flooring Near Me - Lancaster, California

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Metro is the best company for flooring in the antelope valley iv used them for 30 years there warranty is the best and there is no problem with them honoring it there price is also very competitive they sell the products I look for and the selection is the best in southern CA Mike is awesome and Sean is fantastic I highly recommend metro read more

While on the hunt for the wood floors right for our family, we visited Metro Floors. Sean showed us where the wood floor was and didn't hover. He was really patient as I took home sample after sample trying to find the right one. When we finally picked one, Sean worked with the distributor to get us the best deal he could. Installation was handled by Tom. He did such a great job. The floor looks amazing. The transitions from wood to tile throughout the house are seamless. New baseboards make this place look like new. Thank you Metro Floors. read more

Metro-Floors - Flooring Near Me - Lancaster, California

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Very disappointed, I got referred to metro floors because they are supposedly the best in town, and I ended up very disappointed I walked in last week for a quote, the sales lady that was there Schedule an appointment for measurements. The day of the appointment someone was supposed to show up at 4:00pm and no one showed up I called them at 4:30 to see what was going on, and the same sales lady I believe her name is Roxanne took my phone call and sounded very careless she told me she forgot about the measurement appointment. Very unprofessional! read more

These people are the best with the best prices and AAA+++ quality products. Make sure you visit them for your carpeting needs.

Owner was awesome and personable. We chose a multi-gray carpet for our stairs and all upstairs bedrooms. The price was affordable and turnaround time was quick. Everything turned out great. I've already recommended Metro-Floors to others. read more

It was a busy day but Parker managed the flow of customers nicely. They moved the furniture and went to work. They ate lunch in their truck and got right back to work. I have used Metro Floors for all of my carpet and would highly recommend them. read more

I can't even begin to say how great my family's experience was with this company. They treat you like family and as if you are valued and your needs are their priority. Sean and Francisco were so amazing. They came out so quickly, helped with our small bathroom, and within 2 days, we had gotten our quote and it was done. They go above and beyond and their knowledge, courtesy, and care. The finished result is so marvelous. We just love it. I'd highly recommend them to anyone needing flooring done. They follow through and they are professional and just a pleasure. Thanks so much again! read more

We recently completed an entire home remodel with Metro Floors laying the groundwork with our gorgeous porcelain flooring throughout. As if it isn't enough to have these floors in our home, we were able to experience the outstanding customer service each step of the way in working with Mike and Manny from Metro. As early as three months prior to install, these guys made multiple visits to the home just to be sure we had the most suitable design plan for these truly special floors. The level of communication and care that went into this entire experience with Metro was off the charts above and beyond our expectations. There were only five stars to click on this thing-but they deserve 10. Thank you, Metro Floors! Pictures to follow! read more

Metro-Floors - Flooring Near Me - Lancaster, California

I highly recommend calling Sean. He was extremely helpful and friendly. I had a good experience From him measuring to visiting the store. I absolutely love my new floors. read more

Roxane made it extremely easy to get my carpet replaced! Pricing was very competitive. Quality of the carpet was great. And the quality of service was impeccable. I wasn't around when the carpet was being installed and was a little concerned as I am normally around for large projects like this but her team was extremely professional. Amazing job, super clean! Roxane and her team completely transformed my house! Thanks Roxane! read more

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This review is based on two excellent experiences with Metro Floors. In 2020, my wife and I helped with the renovation of her parents' home and we decided to go with light LVP flooring that Thom installed. His work was immaculate and he paid so much attention to detail. The house has many curves and odd cuts and each was done perfectly. He even practically rebuilt the stairs to make the flooring look better (see images). In July, we had Metro floors out again for our new-to-us home. My wife worked with Shaun in the showroom to find cost-effective solutions to replace the pink 1984 carpet and linoleum that we had. He was very professional and had Francisco and his team out to work on the project within a week. From start to finish, Francisco's team completed the job in 3 days (see images) and the end result was wonderful. We have been very satisfied with Metro Floors and would use them again in the future! read more

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The overall experience was great. Roxane helped us so much and got us scheduled right away. The employees they sent out were super professional, clean and attentive. Thanks so much for the great service! read more

First they were prompt in their appointment for an estimate. Their estimate was reasonable. They bid the job, scheduled, showed up timely and consistently until completion. The install is going on as I write this review. They are installing luxury plank vinyl flooring and doing an awesome job. The preparation and installation work is substantial. The installation is meticulous with great attention to detail. Their employee's work VERY hard and are VERY courteous and helpful. I cannot say enough good things about their work ethic. The employee's even offered to help me move a few thing around. I cannot say enough good things about these folks. read more

After looking at all the big stores, and carpet everywhere I went, and being kind of indecisive and getting several quotes from other flooring places- we decided to go with Metro Floors and we are so glad we did! Every step of the process was wonderful- Sean came out and measured super quickly, never pressured me to choose my carpet, offered me everything in my budget! The day of installation came and 3 installers showed up - Douglas, Rafael and Ivan and they were amazing! Worked hard, moved all the furniture, hauled the old carpet down the stairs and new carpet up the stairs. Donny made me a matching area rug 8x10 for the downstairs wood floor - So Mike you have a great business over there on Yucca and quality product and service! Thank you I'll let everyone I know to do business with Metro- they're the best! read more

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We could not be happier with Sean & Francisco for their pricing, expertise and amazing service. These guys are the BEST. We just bought our new home. From Sean picking out the exact colors without seeing my house was truly nothing but spectacular. And a thick pad they used is like walking on a cloud. Easiest experience and installation process. Thank You Metro Floors for making our house look beautiful! read more

In 2006 Sean did my carpet wouldn't call anyone else. February did my MIL quarters. Today both my bathrooms such great customer service and prices. Call Sean Rydell and his crew. BEST IN AV read more

Metro-Floors - Excellent service great prices. Thank Sean Rydell and crew. Live my new floors - Flooring Near Me - Lancaster, California

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Excellent service! In and out in a matter of minutes... Heard about this place on the radio ( thanks big D and Bubba). Definitely would come back! read more

Great selection, quality & C.S from Sean Rydell & Metro-floors. Had 2 homes installed with beautiful, high quality laminate. One with tile. Absolutely beautiful. Their install crew was quick, professional and did a beautiful, clean job. Very, very happy and pleased. 1 home initially decided laminate on family, kitchen & hallway. Same day of install, we added living room! Not a problem! They worked with us and knocked it same day!! Will definitely be returning for our flooring needs. Worth a visit! Worth your time! Worth your money!! Thank you Sean/Metro-floors, Hector & his install crew!! read more

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I'm very disappointed, they came measured very professional and it's been over 2 weeks never heard back from them for a bid. No follow through. read more

Kiddos to Roxanne at Metro Floors. Roxanne took good care of my son's needs for his new home. He needed wood look tile and carpet. I have not seen the carpet yet, but I did see the tile and her expertise in design proved to be very professional . His tile looks amazing . The crew was awesome that did the actual work. Very happy with the customer service provided to my son by Roxanne. Thanks , mom. Aka Mrs.Ogden. read more

They are the best! Huge selection and very knowledgeable staff!!! Parker is hands down the best! He helped my mom 11 years ago and her carpet still looks new! I highly recommend them for any of your flooring and countertop needs! read more

Best carpet purchasing experience and install ever!!! We needed to replace carpeting in 3 bedrooms and 2 bonus rooms and match it to the master bedroom, staircase and hallways which had been replaced a year ago after some remodeling. Sean was terrific assisting in matching the old new carpet that was no longer available. The install was perfect! Then heart break... red spots started showing up on the carpet. I called Sean in a panic. He and Mike came out almost immediately to see what the issue was. We concluded that it was tiny ink "balls" from and old ink pen that when touched burst. I called a carpet cleaner that Sean had recommended. He was able to get out all the spots except for 2 areas. Sean had the carpet installers come out and patch the 3 foot square area. It's perfect! I highly recommend Metro-floors!! read more

Awesome install team and floselection. Couldn't be more happier with the final product thanks to the two installation gentleman !! Im assuming they are on contract or something, but they killed the install and represented Metro Floors the right way. Should have gotten there info for future projects. Now the bad.....Poor customer service. Poor communication. Poor professionalism from the front office. Way to much back and forth and floors still incomplete thanks to the salesman, not the install guys. My advice, go here for the selection and pray you get the guys i got for your install. Hopefully you have a better experience from beginning to end. Not just beginning when you pay them. read more

Just had new floors installed by Metro Floors in Lancaster, Thanks Roxane for helping me pick out my flooring and to the installers. Christen and his helper (sorry I don't know his name). This was a very pleasant experience and would recommend Metro Floors to everyone looking for flooring, carpet etc. I couldn't be happier with mine. read more

We are new to the area just renovated our home. Metro floors, specifically DL Parker, were highly recommend by our realtor. We were so lucky and there is no way anyone would have done a better job. Quick, fair quote, and lots of flexibility in job completion (we had several different jobs being complete and the floor was installed in parts). Manuel and his crew removed 2300sqft of tile and reinstalled new tile and baseboard. It was ALOT of work. They moved furniture and worked around my wild children. Always on time and clean. Zero issues. My other contractors were even impressed with the floor work. I would recommend to anyone. read more

Metro-Floors - Flooring Near Me - Lancaster, California