A change of address was finalized within five minutes with a friendly staff…read more The venue was clean. The edifice looks pretty from the outside. It was easy to park on the street.

horrible. the label printers weren't working and they told me they couldn't do the rest of my…read moreorders which is their problem. the next time I went, there was a lady yelling at the worker and the police came and no one could ship packages even though the place was still open.

I have been going to this post office for five years now (since we moved here in 2017) and I do not…read moreknow where this awful rating is coming from. It must be every person who has one bad experience comes to rant about it. Has every single experience been above par five stars? No, because there are busy times or days when I'm in a foul mood or customer service isn't perfect... But I've never had a one-star experience in five years. I wouldn't even say I've had a 2-star experience. Overall the staff is friendly and welcoming. I've dropped off prepaid packages, I've bought stamps, we've done passport photos, and I've had to talk to the postmaster. All perfectly fine interactions. I would give four stars but honestly I want to bump up the rating a bit more since I legit have zero problems with this branch.

It's a big post office than what I'm used to but they need to hire more people. I walked in and…read morethere's a long line only one person on duty. Attempted to use the self kiosk but it was out of what I needed so had to go back into the long line. If things moved a little quicker it would be a great post office.

I always get nice people at the desk and it's never a long line. I do everything at odd hours so…read moremaybe that's the reason. I have no complaints, only thanks to the workers.

The PO gets a bad rap and rightly so. The busiest times are when there is one window open. When one…read morewindow closes...it's time for a break. And when a new clerk has to take a long swig from the water bottle before helping a customer, it can be infuriating. There was a young clerk patiently helping a family with passports, and disseminating useful information, but I didn't get that person, I got the water bottle drinker...who told me they were out of forms and to go to another location. Which I did. In the next town. And they had told me the wrong info.

So much negative feedback - wanted to share some positive thoughts: Wednesday 4/22/26, approx…read more10:30am. There was a bit of a line, but that is the way things are sometimes... so, settle down. Laura was very kind and efficient. She explained the process for forwarding my deceased mom's mail to my address, answered all of my questions. Thank you Laura! Appreciate your kindness!

I cannot remember the sweet women's name who took care of us on 02/19, but her name started with a…read moreP! I think it was Preti, or similar. anyways she was very kind, and even took my son's passport photo. she was patient with him, and allowed me to ensure he was safe. if you look at my other reviews you'll see my son was injured attempting to take his passport photo at the USPS in vernon hills. Well I recommend coming here to grayslake for all your passport needs! She also explained to me in detail what each charge was for and gave me a little envelope for my son and i's passport photo (extra). I would definitely return :)

Sitting in my neighborhood mailbox for two days until I checked my mail instead of delivering the…read morepackage to my door.

This location has the nicest employees! They are all very kind and helpful. My packages always ship…read morewithin the day!

An awful office where no one answers the phone during regular business hours. I called at noon, no…read moreresponse; I called at 3:45pm, and received a voicemail saying that their offices are closed--even though that same recording states that weekday hours are till 5:30pm. I went in person to see if someone could resolve my issue and got told that the "boss" was "in a meeting" and would call me back; I have yet to receive any call back. Incompetent and absolutely lazy barely describes the staff there. Surely, the USPS can fine tune how postal services are conducted.

One name: GARY. He insists mailing anything bigger than an envelope gives him the right to inspect,…read moreie, OPEN YOUR PACKAGE RIGHT THERE. While the words he said were correct, he was arrogant. The USPS will get no more business from me, or as little as I can give them. GO UPS!!!

Much better than one on Dundee. They are always helpful and care about customers. Unfortunately…read morethey are not the closest to me

No lines. No wait time. Great customer service. So easy and relaxing to do any business at the…read morelocation. Whether it is printing, faxing or returning items. I appreciate the attention to details and the quickness of the customer service that is provided. It is worth your time to do business at this Waukegan location!

Fastest, friendliest place around that gets the job done for you!…read more The Waukgan UPS Store is now my "go-to" place for all my printing and shipping news. I use their services regularly and have been to a number of other competitors, but the staff and service at this location can't be beat! Shout out to Tyrone and Justin for taking such GREAT care of me when I needed help with my color copies. There is a UPS Store much closer to my home, but because of the superior service, great parking and extra attention the staff at this location provide to their customers, I will invest the extra time to drive the distance to visit the Waukegan location! Thank you!

ATTN STORE MANAGER: I am writing this to demand accountability for the awful service I received. I…read morecame in to ship a warranty replacement phone following clear manufacturer instructions that required only the tracking number. After I agreed to purchase a shipping box in-store because per the conversation with them they said the email was not enough, your staff was extremely rude, refused to guide me, and flat-out denied the shipment without a printed label despite the email instructions showing all they needed was the tracking number. As an elderly customer seeking basic assistance, I was met with hostility instead of service. Please address your staff's lack of training and poor treatment of customers immediately.

We highly recommend Michael and his business for shipping, packing, post office boxes,…read more photocopies, mailing supplies, etc! We have been working with him for years and have never ever had an issue, nothing but excellent service! Love to support local businesses -- especially privately owned ones like this one. Five stars!

As a young adult, I remember my mom sending me packages filled with great items, and I knew I was…read morereceiving something terrific when I saw the label was from Lake Forest Pack and Ship. I am older now, and mom recently passed away, so I needed to send a few valuables to my home in Georgia. Michael at LF Pack and Ship took the best care of me and the items. Everything (oil paintings, crystal, picture frames) arrived safely, in perfect condition, and early (thank you, FedEx ground)!

I can't speak for all locations, or mailing services. But this one has been pretty solid overall…read more But I'm here to give Mary a shoutout. She is top notch! Super helpful, patient and friendly! She deserves a raise and some bonuses. What a pleasant gal. Thanks Mary!! Pretty refreshing, Especially Compared to 90% of the people I interact with when I ship at post offices.

Driver marked attempted delivery. No door tag placed in mailbox or on door. No Ring recording of…read moredriver ever coming to door. Now the facility refuses to take calls and can't tell me where my package is. Useless is an understatement. The quality of service is so sub-par that one star is generous. If my package doesn't show up tomorrow, I'm reporting the facility to the police for theft