Unfortunately, one star is 34 too many for this trainwreck of an organization. You know, it's interesting, but, across the myriad sites where people unfortunate enough to rely on U.S. Postal Service 2.0, or FedEx for the unannointed, the modal response from raters is barely above two stars. Noticeably absent from this this cluster is any response whatsoever from the empty suits at FedEx. If a more incompetent, horrific organization exists in terms of customer service and providing that for what customers pay dearly, I'd like to know what it is. I think the massage parlor I visited in Subic Bay, PI circa 1974 is a close second, but at least that entity, and its infected purveyor, did what said would be done. FedEx? No so much.
How many readers have experienced the folloiwng?
a) FedEx screws up a delivery or, say, attempts to deliver a package where a signature is required. Said package is not delivered due to the absence, FedEx asserts, of the recipient or his/her designee. Package returns to the station and gets lost.
b) Rather than given the means to call the station and its employed chimpanzees to ascertain the package's whereabouts, customer is told to call the 800 FEDEX line where a low intelligence individual with either a parietal lobe injury or inability to comprehend conversational English fields the call. After explaining the situation for what seems a lifetime but is, in actuality, only 25 short minutes, contact is made with some null set whose name or location you'll never know. Said 800 line clerk implores customer whose package is lost due to FedEx's utter incompetence to send an email (inquiry, label, quote from the book of Revelation as you are living it, whatever) to 432345@fedex.com with the promise of hearing back from the he-she receiving it.
c) Hours pass before one realizes that, although the email to the unidentified null set has not bounced back, and was apparently received, no response, call or email, is forthcoming. Rather than waste more time re-inventing the wheel and calling another complete set of morons to effectuate the same response, this writer decides to go to sleep and see what develops overnight.
d) Upon waking early the next morning and checking tracking, customer discovers that the package is still lost/missing and that there is no way to determine its whereabouts. There is no way to call the branch facility with ostensible jurisdiction of the package so one must again call the 800 line and pray that somebody, anybody, answering finished downing his-her peyote buttons long enough in advance of his-her shift for the effects to wear off. No such luck, and the same painful cycle elucidated above begins again.
And so it goes. This is the ideal-typical, modal interaction that a paying FedEx customer has with its staff of miscreants. My cousin is a FedEx 777 captain, USAF Academy graduate and a member of both MENSA and the John Birch Society so I know that not ALL of its employees are weak sticked dullards. Only most are, unfortunately, and this is as good as it gets.
Despite all the well founded complaints and nighmares reported by others, noticeable absent is any type of response from FedEx. Perhaps the pencil necked empty suits understand the futility of defending the indefensible and choose not to do so. Speaking of "null", after dealing with the likes of this God forsaken conglomeration of wastrels, I am forced to reject the null hypothesis that the conglomeration of so many not very smart individuals under one roof, working for one employer, has happened by chance. Quite the contrary, this must be what hell on earth looks like, punishment, if you will, for those, like me, dumb enough to make use of this horrifically inadequate organization.
Please do yourself a favor and avoid FedEx at all costs. I've actually had far better luck with the US Postal Service but cannot control what my vendors do. To the extent that I do, however, going forward, I'll implore them to use any organization but this one. Outcomes could not be collectively worse if "Wilson" the volleyball was the titular CEO here. read more
