Hello I've sent a couple of positive write ups for this store. In particular, Chris is simply AMAZING to work with. This young man went over and above using his own personal laptop (he had to actually grab it from his vehicle) to assist me with creating my business's QR Code immediately. I was scheduled to have a Pop-Up shop he not only assisted but, he actually created a better looking sign. Chris assisted me and another customer intermittently. He was and, is the epitome of PROFESSIONAL and, PATIENT in which is very hard to find these days. Moreover, I stopped in yet again recently and there was Chris smiling and helpful. He should know that he's much appreciated. Thank you Chris! read more

Everything I visit this location I'm in and out in a timely manner. I usually only use the ups store to return my Amazon packages. If they have a line, they do their best to keep it moving, and if there is no line, I'm in and out. The employees that I have interacted with are always so friendly and helpful. read more

The UPS Store - Shipping Centers Near Me - Waukegan, Illinois

We went to this store to notarize documents, a service they're supposed to provide. The girl at the counter refused to notarize the documents out of sheer laziness, and told us to go to a different store... yikes. read more

Zero stars I don't know the lady's name but she might be a supervisor or manager, she was the only female working when I came in today. She is rude and unprofessional and after today, UPS will be my last, not first, option for shipping services. read more

Fast service. Staff is always friendly. I haven't run into any issues at this location. There is always ample parking. I never have to wait more than a minute or two to be helped. Usually there's no wait at all. read more

My mother and father live in Waukegan. They were just to close on the sale of their home. One day prior to closing, my dad passed. We needed documents to be immediately notarized. I contacted the UPS store and spoke to Elizabeth. She was awesome and more so compassionate. Although she was to leave in less than 30 minutes, she stayed to help my mother to notarize the needed documents. I can't thank UPS and Elizabeth enough for their services. Elizabeth made the closing possible and she helped to take a huge weight off my mother's shoulder during a very turbulent time. Thank you Elizabeth and thank you UPS for hiring an awesome notary!!! read more

Fastest, friendliest place around that gets the job done for you! The Waukgan UPS Store is now my "go-to" place for all my printing and shipping news. I use their services regularly and have been to a number of other competitors, but the staff and service at this location can't be beat! Shout out to Tyrone and Justin for taking such GREAT care of me when I needed help with my color copies. There is a UPS Store much closer to my home, but because of the superior service, great parking and extra attention the staff at this location provide to their customers, I will invest the extra time to drive the distance to visit the Waukegan location! Thank you! read more

The UPS store on Waukegan customer service is always on point and courteous. They are very helpful and friendly. Very professional. The space is well maintained and clean. Thank you. read more

Quick and efficient service in and out, staff Always ready to help, they try to save your money if not necessary to spend and guide as-well.

You got your choice of only a few of UPS stores around this area and this is definitely one of the best. Forget the outdated reviews. The staff are very friendly and have always helped me out with whatever I needed. Not too long ago I had missed a package delivery. I went to this store and they were able to contact the driver and have him come back with the package. The store itself is kinda tucked away. You'll want to drive past it until you get to the next traffic light. From there you can turn on the road after McDonald's and across the empty lot you'll get to the store. read more

The UPS Store - Shipping Centers Near Me - Waukegan, Illinois

First trip to this store since I moved to Illinois. Had an Amazon return that I somehow was not prepared for, even though I thought I was. Nice lady walked me through the process and took care of everything, despite my ding batness. read more

This store is great.. have been doing business with them for a while now. Had a small issue with packaging but was rectified with in 72 hours. Beth and her crew are great. Always treat me well and Beth does an awesome job with the packaging on the fragile pieces I ship. Thanks again. read more

Our Company does business with 80 UPS Stores nationwide and this one is by far the worst. I spoke with one of the owners and he has no clue about shipping policy, let alone customer service. I should have come to Yelp first where there was already an accurate review which could have saved me the hassle of engaging this so called "business" in the first place. read more

They always close before 6pm even though their hours say 6pm. I've been trying all week to send a package but they are closed before I can make it in today I got here at 5:55pm and they had already locked the door. For those of us that work normal business hours and don't get out until 5:30 it is a huge inconvenience that they don't at least keep their posted hours. read more

Terrible customer service from Beth the manager and her "boys". I placed an online order for an interview out of town and they got it wrong; I wasn't notified that they did not have the correct supplies prior to pickup. Upon pickup some scrambling high schoolers had me speak to a manager on their iPhone who told me that she saw the mistake the previous night but only made an off handed remark to the employee who did it. Fast forward to me calling to get my money back and Beth, the manager made excuses to only give me in store credit: they're franchised; and I took the order with me out of the store (of course I needed a backup for an interview). She even said that after I was in the store, she found the correct color materials needed for my order and tried to blame it on, "those boys"... I kindly asked Beth to speak with the owner and see what they can do for me beyond a store credit. No one ever returned my call, not even to attempt to issue a store credit. Don't give this place your business. Go to another store with much better service and attention to detail. read more

Justin helped me take care of all of my shipping and boxing needs. He went above and beyond to get me the correct sized boxes and assure I had everything I needed. read more

The staff were very helpful even with my stuff that I had to take to USPS. They helped me package it all, placed all my labels in plastic coverings and had me ready for shipment. read more

I always have a hassle free experience at this Waukegan location. The service is professional, friendly and speedy. Today I did not have my label and had a problem with my phone, the Manager Elizabeth Costa stepped in and went above and beyond to get my label to print from the store. That saved me from going back home to print the label. She is focused on Customer satisfaction. Thank you! read more

The staff have always been helpful and good at fixing any "oops" issues with me sending things out. I live in Zion and it's worth the drive over -never had a bad experience with this store. read more

Avoid this store at all costs! My company does business with several UPS stores across the IL and WI area. This store was possibly the WORST EXPERIENCE I've ever had at any UPS Store in all of my years. The current woman manager as of this post is snarky, unprofessional, not helpful, and the guy employee was also snarky and seemed like parrot muppet for the manager. This employee just tossed my package on the counter like it was not important at all and it had "HANDLE WITH CARE" tape all over it. Used my pacakge as an armrest with his heavyweight on it, telling me I cannot use a cart to unload my boxes that they had in the store. Very very unprofessional staff. I needed to use a large cart that had no packages on it to unload (10) 30 pounds boxes, the employee said no, use this small one. He said, You cant use that cart!? I said, R U serious? He said yes, you have to use this one. I said can you help me then, he said no. We only accept your packages as a courtesy, we do not have to take your packages. This tiny cart barely held the weight of 4 of my boxes! and I had to make several trips back and forth, struggle to get them through the doorway. I was shocked and very upset by this experience. It seems like they treat you like trash because you are making them work. It's like when you walk in the door and they have to do something or something extra to help UPS customers, they have a bad attitude. Why would anyone want to do business with people that act like this, who are supposed to be the face of UPS!? I have to take time out of my day to inform people about this USP STORE. Just go out of your way to avoid it at all costs or just use FedEx instead, probably will receive cheaper rates and better service. The FedEx store is right down the street. Please go there. And I noticed the owner of this store replies to reviews on yelp. To the owner: Perhaps you should spend some time training your employees on how to handle customer service and take care of business clients that have been using UPS for 20+ years. Your store will not survive on amazon returns and local clients sending out packages at retail prices. If your store is to survive, I suggest you act fast and get yourself some qualified candidates to manage your store or just manage your store yourself for the time being. I know several UPS store owners who run their store for 5-7 years before they hand it over to a paid employee-manager; to run it and be the face of their business. Because clearly, based on past reviews and current reviews, you're not doing a great job hiring at this store. And the more people that have a bad taste in their mouth about your store will eventually lead to its demise. I canceled my UPS contract about 6 years ago, not due to a UPS store experience but due to UPS internal issues with our NRI account. I just started using UPS again in 2020 and then this experience. Very disturbing to say the least. I will more than likely not resume using UPS again. So not only are you ruing customer experience for in-store purchases. You are ruining UPS business accounts at the same time. Epic Fail! read more

This store has been one of the most customer friendly stores in the system. I actually drive past my local store given the excellent customer service provided. Sounds crazy but they make a difference! Thank you and keep up the great work. read more

Used this store to ship a product to manufacture for replacement. The manufacture stated received package damaged. This store staff did not offer to assist in making sure product wouldn't be damaged during shipment and stated it was not their responsibility to repay claim and UPS did not offer to repay my claim for damages. Store staff was not helpful in assisting with the file of the claim either. Sent me to multiple contact numbers until I finally was able to submit claim. read more

I recently called about a missing package from a month ago I had dropped off. My UPS label told me it never was scanned in at all and I didn't ask for a receipt of course! I talked to Elizabeth who was very kind and spent several hour trying to lock down this missing package. She even called me back later that day to discuss her detailed findings. Elizabeth was insistent I call her back after I did more research myself at home to let her know the outcome so she could help in any way she could. In the end it turns out I used a different label I was sent separately in an email and I confused the 2 when trying to verify if my package got there. Elizabeth was patient, kind, and understanding. Hopefully she will get some recognition for her efforts and make sure to take your receipt people! read more

They are always friendly and willing to get my shipments out even when i'm there early/late. They do an excellent job of telling the customer what they need to do in order make sure their package arrives on time/not damaged. Have used several "shipping stores" in the area, this is one of the best. read more

I sent an item from this store that was badly damaged by the time my customer received it. Pick a reason but Carlos from this store stood up for me with UPS as to the condition of this package when it left that sore as well as making sure all the paperwork was done correctly to appeal the UPS denial. Thanks to Carlos my claim was finally accepted. Carlos as well as this store were stand up people for me. I can't thank them enough. Especially you Carlos! read more