I went to the Round Lake UPS Store with my wife, and she came out absolutely fuming. There were…read morethree guys standing behind the counter, but instead of helping her, they just pointed to the self-service kiosk. If customers are expected to do everything themselves, what exactly are these employees being paid for? Terrible customer service and zero initiative to actually assist people. We offer going to another location.

Dum was really nice! since the minute I walked in he was ready to help me. thank you I will keep…read morecoming to this store every time I need to send packages or copies

Amazing people to do work with . I travel and pass up a lot of places that I can do the same…read morebusiness with and I prefer to go to them. The location they use to be in is doing the same business and I pass them by to get to their new location. Happy customer

I have had no problems whatsoever with this business, they are kind , friendly and go out of their…read moreway to help. I have brought in several very expensive lithographs that I have sold to customers off of eBay, for them to ship out for me, they go out of their way to make sure that they are packed properly and carefully, I have nothing but good comments about the packing of these prints to several of my buyers. Thank you again, I will be a loyal customer always. Joan Hoel (print lady)

I've used them several times. They pick up and drop off to my home. Laundry is super neatly folded…read more Amazing job and very affordable. Sheets are amazing. They come back folded like when you buy them new!

Great service with very reasonable price. They responded to my inquest away and made it is to do…read morebusiness. My clothes were returned clean and very neatly folded. S

This is a great place! The owners are very helpful. They are very friendly and kind. I had…read moreseveral important items delivered and needed forms notarized and copied. The work was awesome. And the dogs are very friendly and sweet! Highly recommended!!!

They are excellent,all your mailing and printing needs can be met here. I have a hard time getting…read morein and out of my car so the drive up window is so very convenient. And You always get a receipt.

Marcos Campos of AV-Techs was phenomenal with setting up my home theater. He's personable, quick…read moreto communicate, efficient and resourceful with his work, and his rates are exceptional. I will be contacting him as I upgrade my home's audio/visual needs in the coming years. You should too.

I would give Marcos Campos 6 stars, if I could! He is…read moreprofessional, friendly and very knowledgeable and went out of his way to be sure I was set up with the right antenna to be able to pull in the local stations as well as others. He spent a lot of time with me, explaining things that I didn't understand (I didn't even know my Smart TV was a Roku TV, I thought it was a Samsung (: And he suggested that I also get a Tablo for both TV's so I can record shows. - you can't do that with just an antenna, which i didn't know Long way around to say that Marcos definitely way above and beyond to be sure I was taken care of, and I would recommend him to anyone looking for any type of service AV-Tech provides

5 Stars - Waukegan Mail Depot…read more Always a smooth experience at this location. The staff is friendly, efficient, and helpful--especially during busy hours. The facility is clean and well-organized, making every visit quick and stress-free. Easily one of the best-run post offices around!

They decided to charge me $30 extra for a package that it was supposed to be $10 make sure you wait…read morefor a receipt because when they don't give you one they charge whatever they want. $40 for a 7pound package it's ridiculous ! Tried to get refund with Mercari but they refused! How am I supposed to have proof of something that's been delivered and in another state.

I went in to return a clothing item I purchased online. The email directions I received said that…read moreif printing was an issue, the UPS Store would gladly help me print a return label. Great, bc I'm tech challenged! Anyway, the person in the store would not help me and rattled off directions I didn't understand, and kept eye rolling me. I know I deserve it, but what part of that was customer service? I can't be the only one. Disappointing!!! (Btw, there was no one else in the store at the time, so it's not bc they were busy.)

Look elsewhere. I chose this place due to its proximity, and that was its one redeeming quality…read more The property manager was rude at each interaction I had with her. For example, I pulled a box from my unit one day and unknowingly had a single crayon and a paper clip fall out from the bottom of the box. The next day she called threatening that I had to "come clean up my mess" or she would charge me a $50 fee. The unit itself was very old and in poor repair. My belongings all got destroyed with water damage, pooling water, mold and mildew, and flaking paint. I complained, and the manager said there was nothing she could do about the flaking paint, and blamed the damage on me not opening up the unit often enough to allow for air circulation. Ridiculous! Additionally, the rent has been steadily increasing every couple of months, while absolutely nothing about the service or facility had improved. They blamed the increases on rising costs. I could believe that the first time, but not the next 4 increases, especially given the poor quality of the unit I was in and the declining condition of the facility overall. There are definitely better options available - choose one of them instead!

Marie from Lake County storage at Round lake location has been really helpful I was planning to…read morelease a smaller unit and got to change my mind as another unit bigger was available, Marie was really nice to hold on the rental for me as I could not come right away as I had an emergency and the day I got to start with the paperwork for the unit she was great showed me the unit and explained how to access the area. So far I am pleased with the service and the storage unit.