I purchased furniture set plus I paid for warranty and one of the furniture was defected upon…read moredelivered, delivered people told me to call them which I did and they have been giving me run around since I purchased the furniture in 2024. We cannot even use the sofa since, I am highly disappointed with the services I received and how I have been treated with the Hayes company that suppose to be the services department for Dump Furniture. Last time Hayes texted, I was told to call the store directly

Terrible service and zero accountability!…read more We purchased a sofa at The Dump in Deerfield and paid in full upfront - the sofa price, delivery fee (including carrying it upstairs), and taxes. The contract is full of penalties for the customer if we are not at home when they deliver. They promised delivery on the 11th. It's now the 24th, and no one has called us, no updates, no explanation. It seems they can delay as long as they want and break their commitments, while we are expected to sit at home and wait for weeks. On top of that, if we leave and miss their random delivery attempt, we risk getting fined - even though they already missed their promised date by two weeks. This is unacceptable. Payment should only be collected upon delivery, not in advance for this "great" furniture shop ! Never again with this store, and I would not recommend it to anyone !!!

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

Friendly customer service. Helpful in answering my questions. We got exactly what we wanted.read more

Found out they let their computer calculate how much fabric you need for a project and then the…read morecomputer automatically adds more yardage than you actually need and you pay for that! Do not do business with them!

I had simple valences made for the kitchen. The wait was much longer than expected. When they…read morewere hung at a bay window the inner edge pattern did not match. They looked terrible. I should have made them my self and I am not a particularly great seamstress. I had to wait weeks more to have them redone. I paid top dollar for professional window treatments. What a waste of time. I also had pleated shades hung behind the curtains and now they are not easy to push back up. They will probably not last a year, and I also paid top dollar for those. Once they die I will go to Lowe's and buy off the shelf. Don't waste your time or money on Calico's products. I am very unhappy with the outcome.

Sales help encouraging to the novice shopper. Delightful…read moreselection of kitchen tables and comfortable chairs The love seat and ottoman were just the right size for my apartment. Many years ahead for what I paid. Talk to me. A few more pieces are coming tomorrow.

Kat was great! We were struggling to find a mattress that wasn't too firm. We ordered one and had…read moreit delivered and found it to be too hard for what we needed. After going back to the store Kat worked with us very closely and very professionally to make sure that we got the right mattress. Thank you, Kat!

First purchase 10 years ago. Our sales contact Wade was great then and has always been great for…read moreall our future contacts with courtesy, communication and pleasant support. we really love our furniture and it has lasted and has been seen in many many photographs and family events. Thanks Wade!

Excellent quality leather. My sofa has held up to heavy use and dog scratching. Would not hesitate…read moreto recommend. ​

1 star -- Repeated warehouse damage, incorrect assembly and failed deliveries. Over a month with no…read moreresolution, plus added costs and canceled plans. We ordered a couch (plus a coffee table and side tables) from Steinhafels and selected a delivery date based on the availability offered at checkout. What should have been a standard delivery of brand-new furniture turned into multiple failed attempts, damaged items and ongoing confusion. It has now been more than a month and we still do not have a functioning couch. The core issue is not a minor cosmetic issue. It's Steinhafels' warehouse handling and assembly quality, which then gets pushed to the delivery team to try to fix in real time. A brand-new couch should not arrive ripped, incorrectly assembled or broken on the truck -- and a replacement should not show up with the same kind of damage. What happened (timeline) Delivery attempt No. 1: * We received no advance notice of any problem. * The delivery team arrived and told us the couch was damaged at the warehouse and could not be delivered. The drivers even indicated we should have been notified ahead of time, but we were not. * Once the truck was opened, it was also clear the coffee table and side tables were damaged, and the drivers refused to deliver them due to the damage. Delivery attempt No. 2: * The couch finally arrived, but it was in unacceptable condition for a new purchase: ripped upholstery, improper assembly, bent in the center, bottom riser dragging, wrong legs. * We were not comfortable sitting on it. We also felt pushed toward a "repair" solution, which is not appropriate for a brand-new couch delivered in defective condition with incorrect assembly. * This attempt also had a real impact on our plans. We were expecting the delivery to be resolved before hosting, and we ended up having to cancel our New Year's Eve party at the last minute because the couch situation was still not resolved after this failed delivery. Delivery attempt No. 3 (the "replacement"): * This was supposed to be a simple exchange: broken couch out, new couch in. * The delivery team told us the replacement couch was already broken on the truck -- the footrest was bent. They tried to repair it, but it was still not functioning properly. After three attempts, we were once again left without a working couch. Additional issues: store runarounds and extra costs Every delivery attempt has required us to drive to the store to get anyone's attention -- only for the store to call the same customer service line that has been unhelpful and unable to resolve the issue. We also live in a high-rise in the city, which adds real costs and logistics each time a delivery is scheduled. Every attempt requires reserving the service elevator, which costs us about $200 each time -- and we have had to do that repeatedly because Steinhafels has not delivered a usable couch.

DO NOT SIGN the DELIVERY SHEET stating NO damage has occurred during delivery- you will have no…read morerecourse when you find that they damaged something after they leave. Our house only had a scratch on the wall from the 2 carrying up a couch to a 2nd floor. I dismissed it, not a big deal. What I didn't see till later that day that they damaged our driveway with their truck, leaving a large slice in our black top. After calls to our sales person & manager, we were told because we signed the sheet we had no recourse & they were sorry.... Really?!

Walked in and barely anyone looked up to offer a mere hello. I wandered around for a good 25…read moreminutes before 1 of the 4 employees reluctantly approached me. Selection is good but unsure if pricing is fair. I'll take my business elsewhere.

I went hunting for some consignment stores and while I didn't find exactly what I was looking for…read moreat Village Treasure House, I was surprised at how clean, well-stocked and varied the merchandise was. There were definitely more than a handful of things that tempted me off the path of my intended errand. Maybe most importantly, the place was well-ventilated and air-conditioned. Definitely worth a check at their physical location or their website if you're looking for something new for your home.

After posting the review, the store called me immediately and worked very hard with us over the…read morelast few days to make things right. Kudos to all the hard work and thank you for making my mother happy!

I purchased a couch from them and received March 7 within a week a cushion started to crinkle…read morewhen I talked to them I was told that the type of couch I bought it was very customary for it to crinkle. When I went to purchase it I stressed to the sales girl that my main concern was to get a couch that the cushions did not crinkle because of past experience I had. so now she tells me I cannot return the couch because I bought it at a snow sale the only thing they're offering me is to have someone to come out and teach me how to reposition the cushions which has to be done on a weekly basis .Had I known that I couldn't return a $5300 couch that I wasn't happy with I would've never walked into that store. I cannot believe that I have to keep this couch and be so unhappy with it. I'm a 76 I'm the only one that sits on this couch and it should not have crinkly cushions. The sales girl never told me that I could not return this couch nor did she tell me that this couch was known to have crinkly cushions. This is destroying me..