Buying a mattress is no easy task. I have bought and returned three mattresses, one from H & B…read more Charbel was patient and competent in helping me to return one from his store and buy a ( hopefully) much better one. It was more expensive than the one that I returned, but let's face it: " a bed is an investment. " Nice store, family owned and are quick to offer discounts.

I placed my order online, and received my recliner in just over two days. The guys were very…read morecourteous, removing my old chair and transporting it to the space I reserved by the alley. The new chair, which looks and feels great, on my tired old back, was set up in seconds. I highly recommend Home and Beyond for its ease in placing orders and its efficiency in delivery and setup.

We've furnished our dwellings with RH over the years. Now we don't have to drive to the Schaumburg…read moreoutlet. This is one rather cavernous room filled with couches, tables, beds, rugs, outdoor furniture. All very decidedly neutral. Prices are marked down but still pretty pricey. Still, the furniture was in very good condition and available (no waiting). I think RH furniture is well-made and quality. They had pillow covers and towels but I didn't see all the other furnishings and accessories at the other stores. I'll come back when I have something specific in mind to purchase.

American was our sales person and she was extremely helpful. She provided excellent customer…read moreservice and I highly recommend asking for her when you visit the store. The new outlet had a lot of options to choose from and the discounts were pretty good. We ended up with a sofa and two chairs. We had them delivered via a third party company that they recommended and that company was on time, and reached out to share their feedback before they moved the furniture which was greatly appreciated. Overall we are very happy with the selection we made.

Wall to wall beautiful furniture... but when I saw one price tag I gasped this is not an outlet in…read moremy opinion everything was still lovely and stacked with its collection ! Just how is this store still open ?

Woo hoo! Delivery scheduled the same week and it went smoothly. Bathroom vanity and bookshelf…read moredelivered to 2nd floor. Good!

They have beautiful items on display and for purchase. I have purchased outstanding gifts there…read more There proceeds also go to a very deserving charity!

Walked in and barely anyone looked up to offer a mere hello. I wandered around for a good 25…read moreminutes before 1 of the 4 employees reluctantly approached me. Selection is good but unsure if pricing is fair. I'll take my business elsewhere.

Charlie is who I go to if I need to find value…read more I thought I wanted an RH style home, but didn't think the quality was that good for the steep price tag. After getting personally tailored suggestions from Charlie...who knows the furniture landscape better than anyone, he helped me find a lot of furniture that elevated my home to a new level.

My husband and I had never heard of Luxilon before, but after checking the yelp* reviews, we felt…read moreit was a great place to look for a new couch. The owner, Charlie is very personable, knowledgeable and helpful (without being pushy or overbearing). He answered all our questions patiently- even when we explained that we were just starting our search and were not sure what exactly we wanted. After graciously letting us lay down (we actually want a couch that we can use to double down as an extra sleeping space without being a pullout), Charlie let me take my time trying a specific couch my husband was interested in (but I actually was not comfortable on). Charlie always walked away when he felt we needed time to discuss things in private and it was much appreciated. That is the epitome of outstanding customer service. I then decided to try a few recliner chairs to see if that would be a better fit, but I guess I am a hard sell. Let me say this- Luxilon has a great selection of in stock sofas and chairs (among other furniture), and they do custom orders as well. I was just overwhelmed and needed to take a break and re-assess what I truly want and need before bothering them again. We saw so many great items, we ended up purchasing a small, inexpensive accent table which was a great price and very well made. It was an item we didn't even intend on buying, but it was a great deal and a very unusual and practical piece that will fit under my existing chair AND sofa allowing me to eat a meal/use a computer/write a letter, etc... My husband also was able to buy a couple of lift thingys for some existing chairs which we own. Charlie is also providing help in installing these for us and he is going above and beyond in doing so. I like this business a lot because it reminds me of how I used to run my store when I was a manager- straight forward, excellent customer service combined with great pricing for quality merchandise.

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

Friendly customer service. Helpful in answering my questions. We got exactly what we wanted.read more

I purchased furniture set plus I paid for warranty and one of the furniture was defected upon…read moredelivered, delivered people told me to call them which I did and they have been giving me run around since I purchased the furniture in 2024. We cannot even use the sofa since, I am highly disappointed with the services I received and how I have been treated with the Hayes company that suppose to be the services department for Dump Furniture. Last time Hayes texted, I was told to call the store directly

Terrible service and zero accountability!…read more We purchased a sofa at The Dump in Deerfield and paid in full upfront - the sofa price, delivery fee (including carrying it upstairs), and taxes. The contract is full of penalties for the customer if we are not at home when they deliver. They promised delivery on the 11th. It's now the 24th, and no one has called us, no updates, no explanation. It seems they can delay as long as they want and break their commitments, while we are expected to sit at home and wait for weeks. On top of that, if we leave and miss their random delivery attempt, we risk getting fined - even though they already missed their promised date by two weeks. This is unacceptable. Payment should only be collected upon delivery, not in advance for this "great" furniture shop ! Never again with this store, and I would not recommend it to anyone !!!