The gentleman at the post office is always very nice and helpful. I drop off packages.read more

Worst service, misdelivered mail usually, either we get other people's mail or ours is misdelivered…read moreor not delivered at all. Had mail stopped for a few days and was still delivered to our mailbox instead of being stopped.

The counter staff is usually very friendly. That's the good. The bad is practically everything…read moreelse. The mail I send from here disappears into a black hole. I no longer bother.

This post office sucks, period. In the last 10 years, I don't think there's been a single time I've…read moreever gone in there and the line hasn't been 10 to 20 deep. There's always only one person working even though they have three registers available. Unlike every other post office in the US that has a designated space for pre-postage drop offs. This one has a sign on the counter that stating that you cannot. I'm a small business owner, I don't need to stand in line for 45 minutes during my lunch just to drop off a package that I already did all of the work on.

Extremely rude clerk/loader. If he couldn't do anything without his boss telling him it's ok, at…read moreleast don't be a jerk. Which was overhead by someone else, hearing him yelling. Completely unprofessional!

I forgot that post offices like this existed...growing up in Chicago has jaded me to the post…read moreoffice process!!! This place feels like small town, USA...I loved my two minutes in this location but I wished it was longer. The workers in here were so efficient that they got me in and out within a flash. Yes this will not happen in downtown Chicago...I usually have to wait in line for 30 minutes just to get service but not here. The old guy waiting behind me walked up to the counter and the lady behind the counter said, "You need one first class stamp!" She actually knew what the guy wanted before he got to the counter. He probably stops in every day just to buy one stamp. How cute is that? I can hardly wait to come back here. I may just get in my car and drive all the way here from downtown Chicago...it actually might be faster. Really!!!

So much negative feedback - wanted to share some positive thoughts: Wednesday 4/22/26, approx…read more10:30am. There was a bit of a line, but that is the way things are sometimes... so, settle down. Laura was very kind and efficient. She explained the process for forwarding my deceased mom's mail to my address, answered all of my questions. Thank you Laura! Appreciate your kindness!

I cannot remember the sweet women's name who took care of us on 02/19, but her name started with a…read moreP! I think it was Preti, or similar. anyways she was very kind, and even took my son's passport photo. she was patient with him, and allowed me to ensure he was safe. if you look at my other reviews you'll see my son was injured attempting to take his passport photo at the USPS in vernon hills. Well I recommend coming here to grayslake for all your passport needs! She also explained to me in detail what each charge was for and gave me a little envelope for my son and i's passport photo (extra). I would definitely return :)

Easy to find and right in the heart of shopping centers. I felt like I was in Santa's workshop with…read morehow adorable the decorations were. There were a few people in line, but I waited not even 30 seconds. The cashier was nice, helpful, and quick. My interaction at the counter was faster than me looking around the cute shop. I highly recommend the Shipping Point to anyone looking to do their shipping and whatnot business here.

Amazing people to do work with . I travel and pass up a lot of places that I can do the same…read morebusiness with and I prefer to go to them. The location they use to be in is doing the same business and I pass them by to get to their new location. Happy customer

It's a big post office than what I'm used to but they need to hire more people. I walked in and…read morethere's a long line only one person on duty. Attempted to use the self kiosk but it was out of what I needed so had to go back into the long line. If things moved a little quicker it would be a great post office.

wish I was able to give the Gurnee Post Service no stars. I out a letter in my post box this AM at…read more6:30 AM and it hasn't been picked up yet, currently 5:10. Worst service I've ever encountered

The service at the counter was better than normal. In fact lately it's been rather nice and far…read morebetter than previously. I usually have used other branches than this one because of their poor attitude - let's hope it lasts. Crowded at times but it moves along.

Went in today to ship off a package, it was a line out the door and people were obviously impatient…read morewith the only associate on the clock. They're never staff appropriately.

I went to the Round Lake UPS Store with my wife, and she came out absolutely fuming. There were…read morethree guys standing behind the counter, but instead of helping her, they just pointed to the self-service kiosk. If customers are expected to do everything themselves, what exactly are these employees being paid for? Terrible customer service and zero initiative to actually assist people. We offer going to another location.

5 Stars - Waukegan Mail Depot…read more Always a smooth experience at this location. The staff is friendly, efficient, and helpful--especially during busy hours. The facility is clean and well-organized, making every visit quick and stress-free. Easily one of the best-run post offices around!