This is a terrific little post office. Donna, Mark, and Mark are absolutely amazing at the window…read moreand so personable.

Its the post office. You have to go there time to time. The staff is always friendly with smiles…read morewhen I'm there. Knowledgable with questions. I feel a lot of government employees dont have the best customer skills but NOT here. Ill always go here not just bc its close

I think it's equally important to write a positive review as well negative when sharing…read moreinformation. I want to acknowledge what a pleasant experience I had today at this post office. I drove a distance knowing that this post office had a good reputation for being kind and efficient. I was stressed to get some important mail sent overnight. It's too soon know the outcome of delivery but the woman working in the office this morning did everything at her end to accommodate me and make sure she provided me with great service. She took the time to package my mail in a smaller envelope so it would be delivered to an apartment mail box and double checked all my information. This was the best service I have had in a long time when Simone goes above and beyond to help someone!

I actually make a special trip to the Gates Mills post office instead of just tossing my mail in a…read morebox. Mary, Ed and all of the other staff are exceptional. They are very helpful with packaging options and always try to ship the most cost effective way.

I think this is the best Post Office in Cleveland. I use it frequently for a variety of reasons…read more The staff is polite and knowledgable. It is always clean. The parking lot is big and well maintained.

This post office needs friendly, professional front office employees! I was yelled at by a post…read moreoffice worker for not standing on the floor line. I did not see the floor line or a sign. No excuse for verbal abuse!!! Luckily, the young man who actually waited on me was professional and friendly. I have been going to this post office since the 1970s. In all these years, I was never yelled at as if I was a child.

I was there around 4:30 on Friday the 13th (that should've been my sign) and was dismayed to see…read more1,yes ONE employee working the counter for Christmas rush. Are you kidding me?? I drove out of my way from Mentor because I used to like the service here as opposed to Mentor's horrific service. No more. Come to find out the ups store (a block from my house) in Mentor couldv'e mailed my flat rate pkg for a dollar less and a whole lot less aggravation.

The leadership at the Erie Street, Willoughby, Ohio has been unresponsive to the UNSAFE AND…read moreUNACCEPTABLE situation they created by changing the daily home delivery time in the King Edward Court and nearby streets from a 25+year delivery time of 4PM or earlier to 5:30 to 7:00pm. We have had the earlier delivery from Tim, Chris, Dave and Rich at the earlier time but Nate, the new mailman comes late and on some recent days we did not receive delivery at all... told pulled off the route by Michele and/or Stephanie at the Erie office. We have repeated asked for the change to be reversed to the 25 year 4 hour time through Nate, but have not seen a change or communication. (WE ARE GOING TO GET PEACEFULLY ORGANIZED AND BRING THIS UNJUSTIFIED CHANGE TO THE ATTENTION OF A LOCAL TV STATION, NEWSPAPER AND OTHERS WHO MAY HAVE INFLUENCE.) Terrible leadership who really does not seem to care about the citizens/people they serve and the unsafe condition they create by the in dark and our area of snow in the winter time.

I live in this neighborhood and would like to see some effort made to improving wait times. The…read moreUSPS says that wait times nationally average 2 mins 30 secs. This location only has one clerk on duty and normally that's enough. But when the line is stalled can't the manager step out from her office and help out? I was 7th in line today for well over 18 mins. The line did not move. The customer at the counter was buying a month's worth of money orders, insisted on paying only with exact change and was ridiculously slow. I finally left without buying stamps.

Yes, I'm there often now, the usual teller is fast and kind to me. Always a nice visit with good…read moreservice

The male clerk tried to charge me more than double the price to ship a package and I took it to…read moreanother post office and was charged the correct price I also saw the clerk arguing with a white woman about the price being to high and he is charging white people more money as he is a nasty rude racist clerk.i talked to the manager and she must be in bed with him as she helps him get out of his bad actions as she tried to claim the other clerk didn't measure the box and that was a lie action needs to be taken On this clerk and manager immediately.

Can't wait till they close the post offices these pll are rude and miserable especially clerk 45…read moreat Euclid ave Euclid and the little bitty guy at Richmond rd . Alway attitude with simple questions

Stopped in to do a return and was not greeted or spoken to by the staff member for over 5 minutes…read more She was working on an issue with the printer with another guest, and on the phone with someone trying to figure it out, but I would have appreciated a quick "hello, I'll be right with you." I said hello and asked if I could do my simple return to which I was told no, she was busy. I left and ran another errand in the complex and return about 10 minutes later. I was then greeted and she scanned my return. Also taped up the package for me, which I appreciated. A little customer service really can go a long way.

STORE SUCKS! Horrible service, manager SUCKS! Somebody…read morestole my package and of course nobody wants to take any accountability. Do not ship any packages at this location.

Was looking for a shipping company in the Cleveland area to ship some treasures from an auction…read morehouse In that area. I have a lot of experience with various shipping companies and I worked with another postal annex and had a good experience so I was happy to see there was a postal annex in that area. And the richmond annex were a breath of clean fresh air and a long drink of cl-ear clean water. by always being professional yet being personal. and they listened to my requests and concerns. and I paid a fair price. so I called to thank them and I am writing this review to help other people and auction houses in the Cleveland area. I look forward to purchasing from this auction house again.

This postal annex location was excellent! Flynn the manager is very experienced and knowledgable…read more He cared about whether my package would return back properly to the third party seller and advised me on how to handle the situation. This can prevent issues of the merchant not receiving the merchandise and dealing with a lot of issues and loss of money! Both Flynn and Vanessa were personable and patient with me and even saved me the trouble of returning back with the heavy package while I resolve the issue. Thanks Flynn and Vanessa!

Lily has very great customer service. She went over and above helping me repackage a return. Very…read morefriendly and resourceful. I would highly recommend this location.

Friendly and fast service. I always do my Amazon returns here and have never had a bad or difficult…read moreinteraction with an employee. It's usually pretty busy, but they typically get you in and out fast since alot of people are doing return drop offs.