I cannot speak more highly of the folks at this post office. They saved my behind today. Dana* of…read morethe 7am shift who after hearing my dire need to search for a package helped me look for it even before they were open to the public and Anisa* who helped me secure it midday. My family always has committed to the USPS over any other shipping agency and even with staffing shortages and a pandemic y'all came through. I hope the brownies were enjoyed by all. Thank you thank you thank you! (*acknowledging I did not confirm spelling of names but want to acknowledge individuals and their hard work in the best way I can. Apologies for any misspellings!)

One person working the week before Christmas at 10:30 AM. Long line. People with many packages just…read morewaiting.

The staff is very friendly and fast…read more I have never gone in and had a long line. The girls keep the line going. They offer everything for you mailing and shipping needs.

Super friendly staff and everything is always fully stocked. Will come out of my way to come here…read moreeven if it isn't the closest usps

One of the absolute worst post offices ever. With little fault of the receptionist, if you are in a…read morerush do NOT come here. Everyone that comes to this location has the most complex requests and are the most incompetent of humans. There is always a line which never moves. They simply need more than ONE employee. Not to mention since they only have one employee that runs this location, they are closed for an hour (sometimes longer) in the middle of the day for their lunch break.

As another reviewer mentioned, this post office is super convenient if you either work or live…read moredowntown Cleveland. If you don't, don't bother because you will never find street parking. Luckily I live downtown, and this is a nice short walk over. This is located in the Arcade with many other businesses including the Hyatt hotel. So it could be a nice place to have lunch if you are around. The post office itself is nicely sized, overall clean and supplies are always stocked as far as my experience in coming here goes. The problem: the rudest people work here. I have never been to a post office with employees that are so grouchy. Not just on one occasion, but I've been here about 5 or 6 times and it is the same thing every time! I came here yesterday about 20 minutes before closing time, there was one woman working. There were two ladies in front of me, and she was just ignoring them finishing whatever it was she was working on. When she finally acknowledged them, she said it would be a minute. One minute turned into five and when she was ready to work again she says " I need to go close the door so no one else comes in" (there was still 10 minutes left before closing, she could have waited a few minutes to do it). Anyway my purpose of coming was to drop off an already packaged/postage paid item (I did it online) and while I could throw it into the paid bin, I like to get it scanned in by the post office and get a receipt. I hand it to her, she looks at it and says "You're all set". I asked her if she could please scan it in and give me a receipt. She let out the biggest sigh ever heard by man. Boy did I inconvenience her, she was so pissed off... hate this place but can't beat the location... (2 stars only for location) Wish they would teach them how to smile...

SOME carriers are inconsiderate of signs asking for packages to be left at side door instead of…read morefront door! i will even go as far as calling some ignorant! to read the signs, ignore the signs AND leave the package on the steps instead of landing (where you were to put mail in mailchute) is just pure ignorant as hell! they need new management! and to the carrier that delivered my mail 8/7 and did this i hope you have the life you deserve!

Perhaps I am wrong to blame this Post Office branch for this - but who else can I point to?…read more I drove 25 minutes out of my way to this post office on December 11 and stood in line for 30 minutes to mail (priority, certified) some important legal documents to Houston, TX. After days and days of daily e-mails telling me it was either delayed or "out for delivery" - it finally arrived on December 28 Lesson learned - FedEx or UPS in future, every time! Review #1 2019

You are losers!!! Not to mention THIEVES!!! I mailed a birthday card to my cousin on Walbrook…read moreAvenue in Cleveland, Ohio on April 24, 2026 from Henderson, Nevada. I "camouflaged" it due to previous thefts by postal employees! I put it in a 6 x 9 envelope, along with a piece of a file folder with a note explaining the "camouflage".......and wrote on the outside of the envelope "photo, do not bend"! "Somebody" opened the envelope, then the birthday card and STOLE the $20.00 gift I sent her. You were thoughtful enough to still deliver the empty card! I hope you enjoy the $20 and put it to good use like crack, fentanyl or alcohol! Clearly, you must need to supplement your Federal paycheck to afford such habits! Hope you get caught! After prosecution and jail time, I hope you enjoy the Welfare Life of Section 8 Housing, Food Stamps and Medicaid! Even Walmart won't hire a felon! I will also send this review to the Henderson, Nevada Post Office since maybe THEY are the guilty ones. YOU ARE PATHETIC AND DISGUSTING! I hope you enjoyed my kind remarks written on the piece of file folder.....I meant every single word!

Mail delivery to my home is awful. We have not been receiving our mail. We have received mail for…read moreother addresses & remailHowever, there are unethical neighbors & you need to do a better job!!

This is a nice, quiet little post office in a VERY bad part of Cleveland. I mean, really bad! But I…read morewas in the area, driving by, and was in a desperate need of stamps, so I parked in the small parking lot to the side, locked my doors, and went in. Upon going in, I was surprised at how clean it was. It was also well-stocked, although not with stamps. They only had SpongeBob and Bruce Lee stamps for sale that day. Of course, I chose Bruce Lee. There was only two other people inside and one person working at the counter. I hope that they have more working during busier hours. I paid my $15 bucks for my stamps and left. I was in and out in just a few minutes. However, I recommend making a different post office your regular one if you live in Cleveland because this area is, no joke, very bad.

What would we do without our United States post office? I think it would be a travesty if we didn't…read morehave this service. I realize we live in a digital world, but still depend on the post office for basic mailing and shipping needs. They're always friendly and speedy.

Very prompt and knowledge window clerks..courteous and helpful staff. Wait time has tremendously…read moreimproved over the years. Tayrn and Robin are very helpful

People give post office's a bad rap, but honestly, I've rarely had a problem here. If you treat…read moreworkers with respect, they usually present their best version of themselves.

The best thing about this Post Office is the super convenient downtown location, right inside the…read morePublic Square entrance to the Terminal Tower. It is a popular spot and one of only a few downtown locations which means that lines can be long. Also, this Post Office lacks the self service kiosk found in many locations -- so anything from buying a stamp to a more complicated transaction will require waiting in line. One funky thing about this post office is the hours. Posted hours are Monday through Friday, 9:00 AM to 5:30 PM, except for Wednesday. For some reason Wednesday gets an early closing time of 12:00 PM (yet it was open today around 2:00 PM...) I have never received particularly bad or wonderful service here, but love that it is available for those times I need to scramble for an actual staffed Post Office in downtown.

This review is not for the friendly and always nice staff. This review is for the issue I had when…read moremailing something from this location. I've worked and dealt with most of the people that work here and while not the fastest and maybe they choose to take lunch during the busiest time of day leaving one postal worker....they are always friendly. Last Christmas I mailed something to NYC w specific instructions and paid extra. Package never got there. Was lost for good. While I used an Amex card to purchase this gift.....usps wasn't exactly the easiest to deal with when it came to my claim. I specifically asked and paid signature required upon delivery and whoever delivered it just left it on a doorstop outside in Manhattan. Thank goodness I kept my receipt showing I paid for signatures or I would've had to eat the cost. USPS said it was never entered as signature required so I can only think whoever checked my outgoing package charged me but never entered it in as such. Anyway, nice people...not so nice location. Place is actually the size of an outhouse.

I went to this post office today and it was one of my few positive postal experiences. It's a…read moresmall place and there was only one clerk working, but he was *very* friendly and we had a great (short) conversation. Also, he knew the two people in front of me in line and he chatted pleasantly with each of them. If only he could transplant his friendliness to many of the NYC post office employees....

I hate coming to this post office. There's an older woman who works the front desk with braids in…read moreher hair n she has got to be the laziest worker I've seen n has a bad attitude. I came there today to drop off a package and I couldn't lift it onto the counter top by myself. Asked for her help so it can get scanned and she was like well if u can't lift it well neither can I. And she said the guy who does the packages ain't here so idk what u going to do. I asked for the supervisor and she very quietly said her name which was "Cherie" and was like she must be busy but u can just leave it there but u won't get a receipt bc the guy ain't here to scan it. All I wanna know well then wtf is her job?? To just sit there. This isn't the first time I've received attitude from this lady either. She always cops an attitude every time I come there unless someone else is working with her then she acts like she's sweet as can be. Idk what her problem is but she shouldn't be working there if she hates her job so much. She always comes up with an excuse to not get up off her butt when she is working. The other people working there that I've seen were always nice n professional. But she is the reason I give this location 1 star.