I have provided ALL documentation requested from USPS. I have documentation that I dropped off an…read moreitem to be returned. Still I'm denied the insurance incase of loss or damage. I am unable to actually speak with a person to explain what the issue is exactly. What else can I possibly do if I have provided ALL NEEDED DOCUMENTAION/RECIEPTS as requested.

Three times this year we have had packages from the post office that state they have been delivered…read morebut they haven't. WE have security cameras and a Ring Doorbell that captures the views from our front yard. The package was never delivered. I will spend time again trying to figure out where my package is today.

Worst post office in the area..they have nobody to ever answer the phones..the workers are rude…read morethere..and the carriers do as they please .don't even listen when I told them to hold the mail! Pathetic office .even workers at Westlake post office say this place is ridiculously messed up!

The post office is claiming bad weather so your mail may be delayed. It hasn't snowed in a week…read more It's only been cold. I was supposed to get my tax return on Friday. Got a big runaround about it. It'll be there next week. We got an influx Friday and Saturday it's Tuesday and I still haven't gotten it and the local North Olmsted post office will not pick up their phone!

I've never felt compelled to write a review about a post office before today but I couldn't not…read morewrite a five-star review after such a great experience with staff member Sondra! When I arrived at the post office there was only one person in line in front of me but she had many tasks to do. Sondra was very patient and a clear communicator with the customer. Although I was the person waiting, I even felt taken care of. When the woman in front of me ordered stamps, Sondra took out multiple pages of stamps to show the woman to select an image. Nothing was rushed, but everything felt calm and as though she was aware of the fact that they were now multiple people waiting in line. Everything was smooth and efficient! Once it was my turn, again, transactions were quick and I felt taken care of. Giant kudos to this location, I'll definitely be coming here again whenever I need to shop packages!

robin is our mail carrier and is outstanding at her job. she is consistent and timely and always…read morecomes with a smile, kindly greeting all the customers and animals. we look forward to her every day. as a business owner, i am grateful for the package pick up, and robin and anyone that does her route, kindly pick up even if i haven't submitted a request. mary lou is a constant at the post office, kind, professional and a great sense of humor. we are lucky to have this service

Very fast service! Very friendly staff! Offer copy services also a lot more services than you think!read more

I seem to visit this location in waves. I was there yesterday the day before and looks like I will…read morebe again today. John has always taken care of my package drop offs and when I needed something packaged. The prices are a bit much but the same from store to store and I have even tried the nearby FedEx Kinkos and they have similar results - although I end up waiting longer there. Yesterday John took my package gave me a receipt and I was out in under 5 minutes. I will say often its just timing, as I was heading to the car three others were arriving with several packages. The service here has been good and I will continue to use this location for my UPS needs. Thank you John for the great service over the years.

I came in to pick up prints I had already ordered, and like everyone else, I waited in line…read morepatiently. Every time I order prints, I pay extra to have the white borders cut off because it's a service THEY offer. The staff was rude about it from the beginning. First, they told me to wait 5 minutes, which I had no problem doing. Then after I had already paid for the service, they came back and told me they "couldn't do it because they were busy." Meanwhile, there were only two customers in the store, including me. Everyone has to wait their turn, and customer services should be completed in order. If you offer and charge for a service, you should follow through on it instead of making excuses after payment.

I had a wonderful experience here over a month ago (on Jan. 4th). I drove straight here after work…read more I went to scan, make copies, and mail an important document (a big application). The staff person (I forgot her name) was very helpful in scanning my docs for me and saving it unto my flash drive. I had first logged unto the computer to scan my docs (to email it to myself) but the scanner next to the computer only scanned documents one-by-one which would have taken me the whole night to scan. So I was very happy when the FedEx worker helped me scan them for free. Once my whole packet was ready to mail, I placed them in the FedEx envelope and choose a mailing option. My package could have arrived the next day if I wanted it too but I choose 4 day shipping instead. I got a receipt with a tracking number and I was set. Service here is great so I will definitely be back. P.S. If you use their computers, know what you want to do and don't waste time. They charge by the minute I believe.

Very disappointing experience at this store. Was charged a $300 large package fee to mail a piece…read moreof artwork. The same package was mailed from a different UPS store for half the price. The mistake was made by the employee at this store. The owner would not refund the extra cost. I do not recommend mailing packages from here.

My experience with this location was awesome. The staff was very courteous and professional. I was…read morepersonally dealing with an employee named Keith and Dorene(?). Keith helped facilitate an out of state shipment on an auction purchase I make from the local PD. He and his staff kept communication open and made the transaction flawless. He responded timely to any request or needs I had via email or phone. I felt like their only customer and that is a great feeling. Another customer advised doing business with this particular UPS location and I am glad I did. Great job guys and I hope this helps bring more business your way. Damon