People give post office's a bad rap, but honestly, I've rarely had a problem here. If you treat…read moreworkers with respect, they usually present their best version of themselves.

Really rude customer service, I get you work with customers all day but no individual should be…read morebelittling another. I really hope the attendant that served me today has a happier day. The only pro with this location is that it opens later than other locations.

Well.... after my visit today I can understand the other not so favorable reviews. It's…read moreunfortunate! I visited today and the service I received was far less than friendly. The clerk that I spoke with at the counter was not customer friendly in the slightest. I was not the only person that noticed either.... after I spoke with the clerk and got the paperwork I needed, I stopped at one of the stations to complete it before I left. Another patron approached me to comment about how rude the clerk was. I guess receiving good service is hit or miss here....

Honestly might be my least favorite post office to go to but I had to go here due to this being…read morewhere my package was being held. Literally no one is out here to help the four people in front of me. This is a horrible post office and would recommend to avoid it at all costs!

Do NOT use this post office; their employees STOLE 19 books from my package!! The books that were…read moreleft were DAMAGED and RIPPED UP (see pictures below). I used media mail to mail 50 of my personal books to my new address. The tracking number the post office gave me stopped tracking my box of books at the 2nd stop. USPS (federal employees) opened my book box, STOLE 19 books out of it (Star Wars and Marvel graphic novels, Star Wars novels, a book about Jesus, several historical books, and 4 books about spirituality). The books the crooks didn't care to steal were carelessly stuffed back in the box and they even ripped The Alchemist's cover completely off. I am extremely disappointed with USPS; our tax dollars pay these criminals' salaries. NEVER USING USPS EVER AGAIN! If USPS or the Post Master General cares to investigate this case of blatant THEFT and PROPERTY DAMAGE (which I doubt they care about), my tracking number was: 9548 0160 1817 0344 5068 07

Shaker Hts is the worst run Federal business; they all should lose their job but their…read more"entitlement" will dictate otherwise. We no longer use them because they either destroy some of our mail or just drop it on the floor and never bend their fat butts down to pick it up. Every week, I am receiving complaints from vendors saying they never received payments mailed weeks prior. CLOSE this location down, they have horrible attitudes, act entitled, and are the laziest humans ever. I should sue them for the amount of stopped payments I need to issue. Postmaster General is next in line to hear about these employees.

I watched a mail truck pull up to the block of post office boxes on our street. Hyde Park…read moreBeachwood. An individual gets out of the truck with mail in his hand and tied to open the array of boxes. Does not succeed. Goes back into his truck, and then tried again. Still unable to open the boxes to deliver the mail. Drives off. NO MAIL delivered. To add insult to injury , to call the Beachwood post office there is the 800 number - USPS National Customer Service. What a joke that was. 10-15 minute wait for a live person. All other local post offices have a LOCAL number.

come on it's a post office. But I have to say even though the location is very convenient. There…read moreare two ways to get here one entrance from Cedar Road and one off of Lander Road. They have outside mailboxes for after hours and inside it's just like any other post office... including the typical unhappy and grumpy workers. I really can't figure it out. If their job is so bad why don't they quit and get a job that makes them happy? I mean they are lucky enough to have a job with normal hours, great job security and benefits so why so grumpy? And why take it out on us? I swear I have a panic attack when I wait in line because I know how mean and awful they are going to be.

I think it's equally important to write a positive review as well negative when sharing…read moreinformation. I want to acknowledge what a pleasant experience I had today at this post office. I drove a distance knowing that this post office had a good reputation for being kind and efficient. I was stressed to get some important mail sent overnight. It's too soon know the outcome of delivery but the woman working in the office this morning did everything at her end to accommodate me and make sure she provided me with great service. She took the time to package my mail in a smaller envelope so it would be delivered to an apartment mail box and double checked all my information. This was the best service I have had in a long time when Simone goes above and beyond to help someone!

I actually make a special trip to the Gates Mills post office instead of just tossing my mail in a…read morebox. Mary, Ed and all of the other staff are exceptional. They are very helpful with packaging options and always try to ship the most cost effective way.

Located in a business park. Large. Services and postal rates are noted on wall boards. Lots of…read moreenvelopes, cards, and packing supplies. Hundreds of personal indoor mail boxes. Friendly. Lots of parking.

This location was awesome! Very friendly staff and fast moving lines…read more I found it easy to maneuver the post office and there was someone in the lobby waiting to help. There was ample parking and the lobby was clean. I've been to multiple post offices. As you can see from my reviews. This is by far the best one on the East side of Cleveland. If highly recommend it.

THEY stole my son coat lied said they said they delivered it, but my address is conjoined no it…read moreain't i live n a whole home own 2car garage driveway full over sized porch gated. what forreal. then said talk to My! neighbors no u did n they work liar. no 1 neva saw u, then kept calling me back then start laughing thief is what U did, ain't my fault u can't afford a coat.

Quick service even with a long line. Store is messy though but not terrible. I would go again.read more

I think this is the best Post Office in Cleveland. I use it frequently for a variety of reasons…read more The staff is polite and knowledgable. It is always clean. The parking lot is big and well maintained.

This post office needs friendly, professional front office employees! I was yelled at by a post…read moreoffice worker for not standing on the floor line. I did not see the floor line or a sign. No excuse for verbal abuse!!! Luckily, the young man who actually waited on me was professional and friendly. I have been going to this post office since the 1970s. In all these years, I was never yelled at as if I was a child.

Stopped in to do a return and was not greeted or spoken to by the staff member for over 5 minutes…read more She was working on an issue with the printer with another guest, and on the phone with someone trying to figure it out, but I would have appreciated a quick "hello, I'll be right with you." I said hello and asked if I could do my simple return to which I was told no, she was busy. I left and ran another errand in the complex and return about 10 minutes later. I was then greeted and she scanned my return. Also taped up the package for me, which I appreciated. A little customer service really can go a long way.

STORE SUCKS! Horrible service, manager SUCKS! Somebody…read morestole my package and of course nobody wants to take any accountability. Do not ship any packages at this location.