This is hit or miss. I will say that they often are fast getting through a line, but does not have…read moregreat customer service. I had a Poshmark box (which allows you to use priority mailing supplies). I forgot the tape to tape the label on the box. The representative told me that I would have to buy tape and wouldn't offer assistance. When I then used a priority box, she was able to use their tape. It just seemed wasteful to be legalistic about rules. I have had other employees that look tired and stressed out, which has translated into a less friendly experience. I will say that they are ok. The building is your typical post office.

My go-to location for all postal needs for decades. Friendly and very knowledgeable people. They…read morenever let me down on service or helping me find the most economical way to ship.

I live in this neighborhood and would like to see some effort made to improving wait times. The…read moreUSPS says that wait times nationally average 2 mins 30 secs. This location only has one clerk on duty and normally that's enough. But when the line is stalled can't the manager step out from her office and help out? I was 7th in line today for well over 18 mins. The line did not move. The customer at the counter was buying a month's worth of money orders, insisted on paying only with exact change and was ridiculously slow. I finally left without buying stamps.

Yes, I'm there often now, the usual teller is fast and kind to me. Always a nice visit with good…read moreservice

I think it's equally important to write a positive review as well negative when sharing…read moreinformation. I want to acknowledge what a pleasant experience I had today at this post office. I drove a distance knowing that this post office had a good reputation for being kind and efficient. I was stressed to get some important mail sent overnight. It's too soon know the outcome of delivery but the woman working in the office this morning did everything at her end to accommodate me and make sure she provided me with great service. She took the time to package my mail in a smaller envelope so it would be delivered to an apartment mail box and double checked all my information. This was the best service I have had in a long time when Simone goes above and beyond to help someone!

I actually make a special trip to the Gates Mills post office instead of just tossing my mail in a…read morebox. Mary, Ed and all of the other staff are exceptional. They are very helpful with packaging options and always try to ship the most cost effective way.

I was there around 4:30 on Friday the 13th (that should've been my sign) and was dismayed to see…read more1,yes ONE employee working the counter for Christmas rush. Are you kidding me?? I drove out of my way from Mentor because I used to like the service here as opposed to Mentor's horrific service. No more. Come to find out the ups store (a block from my house) in Mentor couldv'e mailed my flat rate pkg for a dollar less and a whole lot less aggravation.

The leadership at the Erie Street, Willoughby, Ohio has been unresponsive to the UNSAFE AND…read moreUNACCEPTABLE situation they created by changing the daily home delivery time in the King Edward Court and nearby streets from a 25+year delivery time of 4PM or earlier to 5:30 to 7:00pm. We have had the earlier delivery from Tim, Chris, Dave and Rich at the earlier time but Nate, the new mailman comes late and on some recent days we did not receive delivery at all... told pulled off the route by Michele and/or Stephanie at the Erie office. We have repeated asked for the change to be reversed to the 25 year 4 hour time through Nate, but have not seen a change or communication. (WE ARE GOING TO GET PEACEFULLY ORGANIZED AND BRING THIS UNJUSTIFIED CHANGE TO THE ATTENTION OF A LOCAL TV STATION, NEWSPAPER AND OTHERS WHO MAY HAVE INFLUENCE.) Terrible leadership who really does not seem to care about the citizens/people they serve and the unsafe condition they create by the in dark and our area of snow in the winter time.

Long lines and extremely rude workers. The worst post office I've been to. No customer service…read moreskills.

Avoid this place unless you want slow service, packages not scanned, just sent off to Cleveland…read morethen lost, either in Mentor or Cleveland; who knows. They continue with one person at the window with 10 people in line. No smiles; no greetings. I loved my job before I retired; these people look like they can't wait to go home.

Located in a business park. Large. Services and postal rates are noted on wall boards. Lots of…read moreenvelopes, cards, and packing supplies. Hundreds of personal indoor mail boxes. Friendly. Lots of parking.

This location was awesome! Very friendly staff and fast moving lines…read more I found it easy to maneuver the post office and there was someone in the lobby waiting to help. There was ample parking and the lobby was clean. I've been to multiple post offices. As you can see from my reviews. This is by far the best one on the East side of Cleveland. If highly recommend it.

I think this is the best Post Office in Cleveland. I use it frequently for a variety of reasons…read more The staff is polite and knowledgable. It is always clean. The parking lot is big and well maintained.

This post office needs friendly, professional front office employees! I was yelled at by a post…read moreoffice worker for not standing on the floor line. I did not see the floor line or a sign. No excuse for verbal abuse!!! Luckily, the young man who actually waited on me was professional and friendly. I have been going to this post office since the 1970s. In all these years, I was never yelled at as if I was a child.

Perhaps I am wrong to blame this Post Office branch for this - but who else can I point to?…read more I drove 25 minutes out of my way to this post office on December 11 and stood in line for 30 minutes to mail (priority, certified) some important legal documents to Houston, TX. After days and days of daily e-mails telling me it was either delayed or "out for delivery" - it finally arrived on December 28 Lesson learned - FedEx or UPS in future, every time! Review #1 2019

We regularly get the wrong mail that's meant for our neighbors and important mail or ours gets…read moredelivered somewhere and we get b ok answers from the post office. We were told to take our attitude elsewhere when showing in person to find our mail. This is a government run facility and it needs to be regulated better.

Can't wait till they close the post offices these pll are rude and miserable especially clerk 45…read moreat Euclid ave Euclid and the little bitty guy at Richmond rd . Alway attitude with simple questions