The Chagrin Post office gets a lot of bad reviews, but in my experience, it's the customers that…read morecause the most challenges. I only go in the post office a few times per year, as I usually use the USPS services they provide online to order stamps and print shipping labels. But every time I have ever been in this post office, the staff has been helpful and friendly. The challenges I have seen for efficiency have all been customers. I was behind a 40ish customer who didn't know which corner of the envelope gets the stamp, and watching customers get angry about customs declarations is common. Keep up the great work Chagrin Post Office!

We are fortunate to have a very competent postal carrier. However, when we have a substitute, watch…read moreout! Today, there was a piece of certified mail addressed to someone at a different address. Appeared to be a court summons. I looked up tracking number on my phone and carrier had indicated that it was delivered personally to individual. I don't know how carrier could do this if no one signed. My husband took the certified mail back to post office. I called and told manager (Tasha). She didn't seem to care.

Denise, Maria and Meme are the nicest post office people I've ever dealt with. I wish all UPS…read moreWorkers were as polite as these 3 UPS employees. Maria took care of me and had very polite conversations with Denise and Meme. This is my goto UPS from now on. Thank You ladies!!

This is the absolute worst post office ever. I asked a question, received a rude answer and was…read morebrushed off with an "I'm not going to scan i'm the only one here." The older AA woman is rude every time any of us go there. Why have a job dealing with people if you act like you don't want to deal with people. Maybe she hopes to drive us all away to other PO's where people are actually nice.

I think it's equally important to write a positive review as well negative when sharing…read moreinformation. I want to acknowledge what a pleasant experience I had today at this post office. I drove a distance knowing that this post office had a good reputation for being kind and efficient. I was stressed to get some important mail sent overnight. It's too soon know the outcome of delivery but the woman working in the office this morning did everything at her end to accommodate me and make sure she provided me with great service. She took the time to package my mail in a smaller envelope so it would be delivered to an apartment mail box and double checked all my information. This was the best service I have had in a long time when Simone goes above and beyond to help someone!

I actually make a special trip to the Gates Mills post office instead of just tossing my mail in a…read morebox. Mary, Ed and all of the other staff are exceptional. They are very helpful with packaging options and always try to ship the most cost effective way.

Well.... after my visit today I can understand the other not so favorable reviews. It's…read moreunfortunate! I visited today and the service I received was far less than friendly. The clerk that I spoke with at the counter was not customer friendly in the slightest. I was not the only person that noticed either.... after I spoke with the clerk and got the paperwork I needed, I stopped at one of the stations to complete it before I left. Another patron approached me to comment about how rude the clerk was. I guess receiving good service is hit or miss here....

Honestly might be my least favorite post office to go to but I had to go here due to this being…read morewhere my package was being held. Literally no one is out here to help the four people in front of me. This is a horrible post office and would recommend to avoid it at all costs!

I watched a mail truck pull up to the block of post office boxes on our street. Hyde Park…read moreBeachwood. An individual gets out of the truck with mail in his hand and tied to open the array of boxes. Does not succeed. Goes back into his truck, and then tried again. Still unable to open the boxes to deliver the mail. Drives off. NO MAIL delivered. To add insult to injury , to call the Beachwood post office there is the 800 number - USPS National Customer Service. What a joke that was. 10-15 minute wait for a live person. All other local post offices have a LOCAL number.

come on it's a post office. But I have to say even though the location is very convenient. There…read moreare two ways to get here one entrance from Cedar Road and one off of Lander Road. They have outside mailboxes for after hours and inside it's just like any other post office... including the typical unhappy and grumpy workers. I really can't figure it out. If their job is so bad why don't they quit and get a job that makes them happy? I mean they are lucky enough to have a job with normal hours, great job security and benefits so why so grumpy? And why take it out on us? I swear I have a panic attack when I wait in line because I know how mean and awful they are going to be.

Located in a business park. Large. Services and postal rates are noted on wall boards. Lots of…read moreenvelopes, cards, and packing supplies. Hundreds of personal indoor mail boxes. Friendly. Lots of parking.

This location was awesome! Very friendly staff and fast moving lines…read more I found it easy to maneuver the post office and there was someone in the lobby waiting to help. There was ample parking and the lobby was clean. I've been to multiple post offices. As you can see from my reviews. This is by far the best one on the East side of Cleveland. If highly recommend it.

Do NOT use this post office; their employees STOLE 19 books from my package!! The books that were…read moreleft were DAMAGED and RIPPED UP (see pictures below). I used media mail to mail 50 of my personal books to my new address. The tracking number the post office gave me stopped tracking my box of books at the 2nd stop. USPS (federal employees) opened my book box, STOLE 19 books out of it (Star Wars and Marvel graphic novels, Star Wars novels, a book about Jesus, several historical books, and 4 books about spirituality). The books the crooks didn't care to steal were carelessly stuffed back in the box and they even ripped The Alchemist's cover completely off. I am extremely disappointed with USPS; our tax dollars pay these criminals' salaries. NEVER USING USPS EVER AGAIN! If USPS or the Post Master General cares to investigate this case of blatant THEFT and PROPERTY DAMAGE (which I doubt they care about), my tracking number was: 9548 0160 1817 0344 5068 07

Shaker Hts is the worst run Federal business; they all should lose their job but their…read more"entitlement" will dictate otherwise. We no longer use them because they either destroy some of our mail or just drop it on the floor and never bend their fat butts down to pick it up. Every week, I am receiving complaints from vendors saying they never received payments mailed weeks prior. CLOSE this location down, they have horrible attitudes, act entitled, and are the laziest humans ever. I should sue them for the amount of stopped payments I need to issue. Postmaster General is next in line to hear about these employees.

This is a terrific little post office. Donna, Mark, and Mark are absolutely amazing at the window…read moreand so personable.

Its the post office. You have to go there time to time. The staff is always friendly with smiles…read morewhen I'm there. Knowledgable with questions. I feel a lot of government employees dont have the best customer skills but NOT here. Ill always go here not just bc its close

Went there to mail a couple of boxes that needed to go out and there was a sign on the locked door…read morestating that they were "closed for lunch". Unbelievable!

Waited to mail a package priority mail. There were no labels for it that I could see. When I got to…read morethe clerk she gave me the slip to fill out. It took me only a few seconds. But then ( even though I had already waited and was at the head of the line she would not wait on me. She insisted I go to the back of the line! Behind at least 6 people! I was so incensed I left without being waited on. I will never go there again.