Can't wait till they close the post offices these pll are rude and miserable especially clerk 45…read moreat Euclid ave Euclid and the little bitty guy at Richmond rd . Alway attitude with simple questions

Was looking for a shipping company in the Cleveland area to ship some treasures from an auction…read morehouse In that area. I have a lot of experience with various shipping companies and I worked with another postal annex and had a good experience so I was happy to see there was a postal annex in that area. And the richmond annex were a breath of clean fresh air and a long drink of cl-ear clean water. by always being professional yet being personal. and they listened to my requests and concerns. and I paid a fair price. so I called to thank them and I am writing this review to help other people and auction houses in the Cleveland area. I look forward to purchasing from this auction house again.

This postal annex location was excellent! Flynn the manager is very experienced and knowledgable…read more He cared about whether my package would return back properly to the third party seller and advised me on how to handle the situation. This can prevent issues of the merchant not receiving the merchandise and dealing with a lot of issues and loss of money! Both Flynn and Vanessa were personable and patient with me and even saved me the trouble of returning back with the heavy package while I resolve the issue. Thanks Flynn and Vanessa!

Perhaps I am wrong to blame this Post Office branch for this - but who else can I point to?…read more I drove 25 minutes out of my way to this post office on December 11 and stood in line for 30 minutes to mail (priority, certified) some important legal documents to Houston, TX. After days and days of daily e-mails telling me it was either delayed or "out for delivery" - it finally arrived on December 28 Lesson learned - FedEx or UPS in future, every time! Review #1 2019

We regularly get the wrong mail that's meant for our neighbors and important mail or ours gets…read moredelivered somewhere and we get b ok answers from the post office. We were told to take our attitude elsewhere when showing in person to find our mail. This is a government run facility and it needs to be regulated better.

This is hit or miss. I will say that they often are fast getting through a line, but does not have…read moregreat customer service. I had a Poshmark box (which allows you to use priority mailing supplies). I forgot the tape to tape the label on the box. The representative told me that I would have to buy tape and wouldn't offer assistance. When I then used a priority box, she was able to use their tape. It just seemed wasteful to be legalistic about rules. I have had other employees that look tired and stressed out, which has translated into a less friendly experience. I will say that they are ok. The building is your typical post office.

My go-to location for all postal needs for decades. Friendly and very knowledgeable people. They…read morenever let me down on service or helping me find the most economical way to ship.

I live in this neighborhood and would like to see some effort made to improving wait times. The…read moreUSPS says that wait times nationally average 2 mins 30 secs. This location only has one clerk on duty and normally that's enough. But when the line is stalled can't the manager step out from her office and help out? I was 7th in line today for well over 18 mins. The line did not move. The customer at the counter was buying a month's worth of money orders, insisted on paying only with exact change and was ridiculously slow. I finally left without buying stamps.

Yes, I'm there often now, the usual teller is fast and kind to me. Always a nice visit with good…read moreservice

People give post office's a bad rap, but honestly, I've rarely had a problem here. If you treat…read moreworkers with respect, they usually present their best version of themselves.

Really rude customer service, I get you work with customers all day but no individual should be…read morebelittling another. I really hope the attendant that served me today has a happier day. The only pro with this location is that it opens later than other locations.

I think it's equally important to write a positive review as well negative when sharing…read moreinformation. I want to acknowledge what a pleasant experience I had today at this post office. I drove a distance knowing that this post office had a good reputation for being kind and efficient. I was stressed to get some important mail sent overnight. It's too soon know the outcome of delivery but the woman working in the office this morning did everything at her end to accommodate me and make sure she provided me with great service. She took the time to package my mail in a smaller envelope so it would be delivered to an apartment mail box and double checked all my information. This was the best service I have had in a long time when Simone goes above and beyond to help someone!

I actually make a special trip to the Gates Mills post office instead of just tossing my mail in a…read morebox. Mary, Ed and all of the other staff are exceptional. They are very helpful with packaging options and always try to ship the most cost effective way.

Located in a business park. Large. Services and postal rates are noted on wall boards. Lots of…read moreenvelopes, cards, and packing supplies. Hundreds of personal indoor mail boxes. Friendly. Lots of parking.

This location was awesome! Very friendly staff and fast moving lines…read more I found it easy to maneuver the post office and there was someone in the lobby waiting to help. There was ample parking and the lobby was clean. I've been to multiple post offices. As you can see from my reviews. This is by far the best one on the East side of Cleveland. If highly recommend it.

Stopped in to do a return and was not greeted or spoken to by the staff member for over 5 minutes…read more She was working on an issue with the printer with another guest, and on the phone with someone trying to figure it out, but I would have appreciated a quick "hello, I'll be right with you." I said hello and asked if I could do my simple return to which I was told no, she was busy. I left and ran another errand in the complex and return about 10 minutes later. I was then greeted and she scanned my return. Also taped up the package for me, which I appreciated. A little customer service really can go a long way.

STORE SUCKS! Horrible service, manager SUCKS! Somebody…read morestole my package and of course nobody wants to take any accountability. Do not ship any packages at this location.

Well.... after my visit today I can understand the other not so favorable reviews. It's…read moreunfortunate! I visited today and the service I received was far less than friendly. The clerk that I spoke with at the counter was not customer friendly in the slightest. I was not the only person that noticed either.... after I spoke with the clerk and got the paperwork I needed, I stopped at one of the stations to complete it before I left. Another patron approached me to comment about how rude the clerk was. I guess receiving good service is hit or miss here....

Honestly might be my least favorite post office to go to but I had to go here due to this being…read morewhere my package was being held. Literally no one is out here to help the four people in front of me. This is a horrible post office and would recommend to avoid it at all costs!