1. United States Post Office

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Driftwood, TX

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United States Post Office

5.0 (2 reviews)

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1 year ago

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1 year ago

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US Post Office - Lakeway

US Post Office - Lakeway

1.7(170 reviews)
15.6 mi

Ok, I've been to this branch many times and I can tell you this issue here is low staffing. The…read morecounter staff have always been pretty helpful with the tasks they can do, but the back office situation is bad. They have a policy where if you need anything from the back office, to pick up a package or held mail, or any help with your post office box, you have to ring a bell and wait at a little Dutch window. The woman who works in the back has too much to do and so basically just ignores the bell 90% of the time. I've waited over an hour at this window on multiple occasions. I've also seen others waiting, upset, and ringing repeatedly. The clerks can't/wont help so you are just stuck if you need something from the back. The last time I was there in the line at this window, the other patrons and I were so fed up after over an hour that we held the bell down until she came out. Needless to say, she was NOT happy with us and said it hurt her ears and she was doing her best. Bottom line, they need more staff in the back and I'm sure that will help with the general attitude of the staff they do have.

Dropped off a package this morning on my way into work. The cashier was just ending a customers…read moretransaction. After wishing each other a good day. I was called up to the counter. I gave the cashier my envelop. She asked if there was anything liquid, perishable, fragile, and so on with the questions. It's paperwork. Nothing dangerous. After answering the questions and hitting a few buttons on the pin pad. I was able to pay, she took the envelope, and the transaction was complete. Super quick.

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US Post Office - Lakeway
US Post Office - Lakeway - This was the door for left notice mail pick up

This was the door for left notice mail pick up

US Post Office - Lakeway

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US Post Office - left all our the mailboxes open!!! Tried calling the office no one is answering

US Post Office

2.8(44 reviews)
12.5 mi

Michon is the sweetest! We just moved to the Austin area and I went in to get my mail key for my…read moreneighborhood. She made me feel so welcomed to the community and we hit it off chatting. Not only that, she memorized my face (even more impressive in a mask!) because I came in to mail a package a couple days later and she remembered me and again today. That's a level of attention to detail that few folks bother with in a professional setting, so I really applaud her and appreciate it. All that said, you are likely to encounter a line at this post office, especially if you're coming close to closing on a weekday. To be expected; it's a little post office with just two windows and it's a growing town! Michon is keeping that small town charm alive by getting to know me (and I can only assume, all new residents). There are plenty of PO Boxes inside, lots of parking spots outside, and a drive-thru if you just need to drop off standard letter-sized mail.

I'm honestly really heartbroken by what happened here. I arrived at 4:59pm on Friday, Feb 6…read more(literally one minute before closing) just trying to drop off two small packages that were already stamped and ready to go. They were for a little girl's birthday, and it was the one thing she had been excited about. The employee working, Robert, locked the door and refused to take them, even though I was already there before closing and it would have taken just a moment. When I asked if a manager was available, he said there wasn't one. I understand everyone wants to go home at the end of the day, but sometimes a tiny act of kindness can mean a lot to someone else. Those packages were important, and now a little girl's birthday surprise won't make it in time. It just felt really disappointing and unnecessarily cold.

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US Post Office
US Post Office
US Post Office

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United States Post Office - postoffices - Updated October 2026

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