I came here to return 3 Amazon purchases and have never done that before and never been to this…read morestore before and they were great. Went above and beyond what was expected. Explained how to cancel and go with this ups store saving me a trip to another location. Boxed 1 return that needed boxing and I didn't have a box. They were great I highly recommend. I believe Kirsten was the lady who helped me very knowledgeable, friendly and patient. I think this experience was above and beyond what was expected. Great place

One of the best experiences I've had. Owner was super cool, hilarious, attentive and…read moredetail-oriented. In a world filled with soulless big box corporate shippers, happy to support a locally owned business where they are passionate about customer service. This place rocks. Bravo man!

Nice post office for our small town, and I get a lot of use out of the parking lot drop boxes. I've…read moreonly had limited experience with the counter folks, but they seem fine and lines seem to move along. No 24-hour kiosk in the lobby though, which I find strange. Those rock for routine shipping or purchasing stamps.

I went to mail a small prority mail box and had trouble assembling the box. Only 1 other person…read morethere and done so I asked clerk for help. He was extremely polite and took care of whole process thru the mailing. He explained the tracking making it easy. After making sure I had all needed supplies he wished me a good day. It was fast, efficient, helpful and friendly. I couldn't ask for more I only hope the USPS doesn't get disbanded.

Great service!! They do an amazing job of packing items up while you wait. I use them all the timeread more

One of the very best places for ALL of your shipping needs without the wait of the Post Office (and…read moreother carriers offered in addition to) - with verification emails to track shipping, etc. Locally owned franchise that is a staple of the admin of life - and Business!

So helpful and thoughtful. Crowded and still made me feel like a valued customer. Explained what my…read moreprinting cost and why, and bound it by hand

I'm thankful for a location in Dripping! Always helpful even when it's busy! I appreciate you!read more

The folks at the Mail Stop are wonderful! I've been there for sending packages, making photocopies,…read moreand more. Everyone there is knowledgeable, professional, and so very helpful. I am delighted the Mail Stop is in Wimberley!

Such a shame. I hoped that a local business would be good to locals but I have had several bad…read moreexperiences with the man working the counter at Mail Stop. Although I have witnessed him giving good customer service to some, this isn't my experience. I have tried to be kind and gracious regardless. But this man has been curt and rude to me several times and most recently he did something spiteful that impacted my business. If you must go, wait to be helped by the other folks there. For me, I need to drive to San Marcos, Kyle or Dripping Springs for my shipping needs.

Ok, I've been to this branch many times and I can tell you this issue here is low staffing. The…read morecounter staff have always been pretty helpful with the tasks they can do, but the back office situation is bad. They have a policy where if you need anything from the back office, to pick up a package or held mail, or any help with your post office box, you have to ring a bell and wait at a little Dutch window. The woman who works in the back has too much to do and so basically just ignores the bell 90% of the time. I've waited over an hour at this window on multiple occasions. I've also seen others waiting, upset, and ringing repeatedly. The clerks can't/wont help so you are just stuck if you need something from the back. The last time I was there in the line at this window, the other patrons and I were so fed up after over an hour that we held the bell down until she came out. Needless to say, she was NOT happy with us and said it hurt her ears and she was doing her best. Bottom line, they need more staff in the back and I'm sure that will help with the general attitude of the staff they do have.

Just one. Just one person behind the desk 9 out of 10 times here. If you love long waits in line…read morewith minimal air conditioning then this is the place for you! Hot and bothered.

We came here for multiple passport appointments. The postal workers were fast and friendly and got…read moreour applications completed before our appointment times were up. My understanding is this is the cheapest way to obtain passports, and was satisfied with their service and availability.

Can't get a human. Horrible delivery service. Package wasn't even attempted to be delivered.read more

This is the FIRST time that I have given an excellent, or even good review to a post office…read more Apparently the postmaster has some good leadership skills. I went in here to drop off a package the week before Christmas. My experience has been with larger post offices, usually in Houston; there, the lines have been long, not enough windows open, and the employees SOUR! Here in Kyle, there were three windows built out, and each one was staffed. Not only that, but the employees smiled and genuinely tried to help me. At one time an employee came out of the back and asked if anyone had a package to pick up. I regretted going to the post office, but afterwards I appreciated my experience. Luck of the draw, Jasmine was the front clerk who assisted me. I don't see how she could be so pleasant with the high volume of Christmas customers, but she was. What a great USPS representative! KEEP UP THE GOOD WORK!

The driver completely bypasses and skips when a package requires a signature or 21+ ID check, does…read moreit themselves and then I swear has to update it later to avoid being seen. Just had a package that needed signature and ID get delivered to the public neighborhood mailboxes andnnow I have to wait snother day for my package already delayed a day! Is it worth breaking conduct to make your job that little bit easier? No one answers the phone at the local office the driver works for and the usps line has a bad A.I that refuses any and all requests to speak to a representative and says you can get a link sent to your phone and still speak to a representative only for it to say thank you, goodbye and hang up the moment you verify you got the link which is to an A.I that also blows you off and has no way to contact a representative. tf is this system they have?!

Michon is the sweetest! We just moved to the Austin area and I went in to get my mail key for my…read moreneighborhood. She made me feel so welcomed to the community and we hit it off chatting. Not only that, she memorized my face (even more impressive in a mask!) because I came in to mail a package a couple days later and she remembered me and again today. That's a level of attention to detail that few folks bother with in a professional setting, so I really applaud her and appreciate it. All that said, you are likely to encounter a line at this post office, especially if you're coming close to closing on a weekday. To be expected; it's a little post office with just two windows and it's a growing town! Michon is keeping that small town charm alive by getting to know me (and I can only assume, all new residents). There are plenty of PO Boxes inside, lots of parking spots outside, and a drive-thru if you just need to drop off standard letter-sized mail.

I'm honestly really heartbroken by what happened here. I arrived at 4:59pm on Friday, Feb 6…read more(literally one minute before closing) just trying to drop off two small packages that were already stamped and ready to go. They were for a little girl's birthday, and it was the one thing she had been excited about. The employee working, Robert, locked the door and refused to take them, even though I was already there before closing and it would have taken just a moment. When I asked if a manager was available, he said there wasn't one. I understand everyone wants to go home at the end of the day, but sometimes a tiny act of kindness can mean a lot to someone else. Those packages were important, and now a little girl's birthday surprise won't make it in time. It just felt really disappointing and unnecessarily cold.