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US Post Office - Lakeway

1.7 (170 reviews)
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US Post Office - Lakeway Photos

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This was the door for left notice mail pick up
Thania M.

This is our second time to this location. They just did a huge parking lot remodel. This location is not conducive for the elderly my client 92, part of the handicapped is on a slope very difficult for her, no handicap entrance whatsoever so very difficult for her to hold the doors open. The staff today was not the friendliest or patient with an elderly person. Getting in and out of the parking lot is very confusing no arrows they have the mailbox drop off right in front of the building where there's a crosswalk and cars are going by.

The window when it's supposed to be open. 25 min after the opening time
Callie D.

Why have an opening time if you do not open at that time? If you say you open at 8:30 but ignore the bell and don't open the window then do you actually open at 8:30? No one is coming to the post office AT OPEN if they had another choice. I understand that staffing issues happen, people oversleep, people are late, people are sick, yes I understand that. But the show must go on and I'm afraid this show is a dud. I waited, along with 7 other people, the extra 30 min it took to open this window. That just means open it, it doesn't mean being helped. It's one thing to wait in lines which is totally fine because at least people are being helped but cmon. This is just bad business. This is the latest in a long line of bad experiences at this location and I will continue to avoid it at all costs.

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2 months ago

Helpful 58
Thanks 21
Love this 45
Oh no 0

12 days ago

Helpful 0
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8 months ago

Helpful 1
Thanks 0
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1 year ago

Helpful 3
Thanks 1
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Oh no 2

4 months ago

Helpful 0
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Photo of Wes L.
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10 months ago

Helpful 1
Thanks 1
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Photo of Callie D.
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17

10 months ago

Helpful 1
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11 months ago

Helpful 0
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5 months ago

Helpful 0
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2 months ago

Multiple times I have signed for my packages to be delivered when no one is home. More often than not, they don't deliver.

Helpful 0
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5 months ago

They loose stuff constantly, especially important letters and packages, and don't really have the empathy to care when you bring it up

Helpful 0
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5 months ago

Helpful 0
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Photo of Lee M.
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2 months ago

Helpful 0
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10 months ago

Helpful 1
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Photo of Dawn H.
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4 years ago

Helpful 17
Thanks 1
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Oh no 1

3 years ago

Helpful 9
Thanks 1
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Oh no 0

7 months ago

Helpful 0
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1 year ago

Helpful 2
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1 year ago

Helpful 3
Thanks 0
Love this 1
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Photo of A.J. M.
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1 year ago

Helpful 3
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11 months ago

Helpful 1
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1 year ago

Helpful 2
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2 years ago

Helpful 0
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2 years ago

Helpful 0
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1 year ago

Helpful 1
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Photo of M R.
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1 year ago

Standing in line waiting for 20 minutes waiting for someone to answer the Dutch Doors window. This service does not work.

Helpful 0
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3 years ago

Helpful 1
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3 years ago

Helpful 1
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2 years ago

Helpful 0
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2 years ago

Helpful 1
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2 years ago

Much improved this year! New staff, friendly faces, and speedier service!! A very nice surprise this holiday season!!

Helpful 1
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4 years ago

Helpful 1
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4 years ago

Helpful 4
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9 years ago

Helpful 9
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2 years ago

Helpful 5
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4 years ago

Helpful 0
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3 years ago

Helpful 3
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4 years ago

Helpful 1
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6 years ago

Helpful 6
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Photo of Gina H.
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6 years ago

Helpful 3
Thanks 0
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Oh no 0

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Ask the Community - US Post Office - Lakeway

Review Highlights - US Post Office - Lakeway

Listen I've never experienced bad service here they are always super helpful or straight to the point.

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US Post Office - Lakeway - postoffices - Updated May 2026

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