porta potty for a job site. Servicing the toilete was terrible- they charge in full at the beginning of each month, then they do not show up to clean the toilete. I have had to call several times to get them out there to clean. the drivers mark that they could not complete and just fdo not go- the customer still gets charged. Getting refunded is a hassle. TERRIBLE- I will never use them again!!!! I wish I bit the bullet mid way and swapped out- they have wasted my time and provided disgusting conditions at the work site. read more

After thoroughly reviewing the website I found it to be very user friendly and has all the tabs needed to complete your request.

Very difficult to work with, if you need service, be prepared to call several times and the service will eventually be handled, maybe.

I requested a quote. Oct 27 $328.61 Oct 30 $343.96 (removed item requested) Oct 31 $373.66 The customer service rep was unable to give me any info on why price increased. I am not doing business with United Site Services read more

We needed a porta potty for a job site. Setup was easy, delivery was flawless. It was serviced for a while and then it abruptly stopped getting serviced. We've had it on the site from April 2020 until October 2020. We would watch the service people drive by and not even stop, just look and drive away. When I scheduled the pickup due to poor service (aka none at all), the company could not care less. Unbelievable. We're paying $212 per month (really every 28 days). Just use Andy Gump ($114/month). Impeccable service and always clean porta potties. read more

THIS COMPANY IS THE WORST. if I could leave a negative 100 I would. We rented a unit for a weekend event. Dropped off on Thursday AM. Noon on Friday we returned to find the unit being hauled away as we were preparing for our event. Driver gave us excuse that we called it off. 1st lie. Said we would have to call office to reschedule and cost additional to set back up. He then drove away. On Monday a second driver pulls up wondering where the unit is. I am demanded to pay the full amount for the rental, and still receiving invoices a year later after I was told "sorry, we will nix the balance" So I payed $1,700 for the worst service and continued lies. No one other than the billing department has reached out to me despite numerous attempts. THIS COMPANY IS THE ABSOLUTE WORST. read more

They keep missing weekly services. I cant run business with this bad services . Plus they charge me for services not render . Fraudulent company. Canceling down now . They charge me for another month also and no refund available. Worst services ever read more

Like my second Yelp review.... This company tried to take us to small claims court over a porta-potty that we actually paid for for an extra month because they didn't come pick it up on time and we were tying to avoid a squabble. A year later they tried to take us to small claims court because apparently their system wasn't able to match the payments correctly and they were too incompetent to listen and/or figure it out. Regardless we talked to their lawyers, showed them the documentation and they said it was taken care of. But honestly, we should have been the ones taking them to court over $160 we paid them for being terrible at using computers to track money. 0 Stars read more

In the afternoon On wednesday, May 1st, i ran into an employee named Robert at our construction site in poway. He was servicing the porta potties. I was shocked to see how much he cared because he was scrubbing the floor and seats of the toilets. I asked  Robert how long he has been working and he said only a few weeks and that he was technically still in training. I hope you guys keep this big guy around because he seems to have good work ethic. Great customer service and friendly! read more

I work for a general contractor and unfortunately I have several projects with United Site Services as the temporary facilities provider. I have never been more upset, frustrated, and confused working with this disorganized unprofessional SCAM company. They confirm delivery and charge your card but then they don't show up to deliver the order, leaving you scrambling to find temp facilities for your project last minute. One of our storage units was scheduled to be picked up June 15th and we called to confirm they picked it up, (yes we did pick it up!) but they actually left it on site and continued to charge us for 2 months after. We noticed this at the beginning of September and 2 weeks in I am still struggling to get them to send me some proof of the refund for their mistake. When they make these mistakes, you would expect a refund automatically, but you have to call and speak with bumbling customer "care" staff who lead you in endless circles. Good luck getting any receipts - I have spent countless hours (no joke!!) on the phone with them trying to get them to help me with receipts or refund requests. I have updated my contact info with them more than 4 times but they still ask me every single time "oh so receipts are getting emailed to *person who no longer works at the company and hasn't for years* right?" and every time I correct them -they still can't get it right. When they do finally send receipts after holding their hand through the entire process, they have no identifying information so you still have to call them to figure out which project it goes to. They constantly have "system issues" where half of our projects are on their "old system" and half of our projects are on their "new system" so when I call to ask about projects they don't even know which system the project is in!!!! Wasting their customer's time and being shady with their transactions seems to be the only things they are actually good at I could go on but please heed the reviews and if at all possible go with a different company. Save yourself the extreme inconvenience and horrible customer service experience. read more

As others have said "If it is possible to United Site Services less than one star I would". Do not use this company! As a long term customer of over 5 years we are ending our relationship with USS. We are contractors we have had several portable toilets in the field this year. Recently in Saratoga we neede to do a short term rental (less than one week). This worked out to a total of $688.52. We called their accounting office to verify this and they replied that "Yes it is". No consideration of a long term customer who has several of their units in the field. Now remember this is for a portable toilet, called a outhouse by others. Uses no electricity, no moving parts but most construction sites need them. We are converting the USS units over to their competiton. Too bad, $688.52 for a weeks use is ridiculous, I'm sure they have lots of other customers willing to pay their charges. read more

I have never had so many problems with a site toilet, from cleaning to billing, more than twice the price of the company I replaced them with. I will not use them again, I still have to call back to get credit on the cleaning charged 2 days after it was dropped off with an every other week cleaning schedule!! There are way better run companies to choose from . read more

They are terrible, the price keeps going up and the service keeps going down. It's not cleaned properly, never give enough toilet paper, you have to pay extra for hand sanitizer. You have to call the office to remind them to come out, and there still a day or 3 days late. I'm so sick of there crappie service. Looking for a new toilet service. read more

Amazing. You can't review United Site Services on Google. I think they are unlisted. So I'm here on Yelp. They refused to empty our food cart pod toilet randomly which lead to the smell of feces permeating our small pod. I tried to get them to pick up the unit. I called them about 8 times of the course of 2 weeks with urgent messages. They promised to pick up the unit every time. The toilet sat there getting fuller and fuller- the smell of rotting feces was unbearable and we had to close the toilet which is a health violation. I reported them to the Multnomah County Health Department. We finally managed to call corporate headquarters and get the unit picked up. DO NOT USE THIS COMPANY. TLDR: they are sheltering their image from all their bad reviews and are likely to leave you in violation of health codes. read more

Terrible customer service, double charges, never comes on on contracted service days. Unable to get help at any point - they use a answering service, never get calls back. read more

I've used their services a handful of times, the initial call to get a quote is always been pleasant, probably cause they want my business. But the last couple of times after the call they have been non-responsive, left toilets on site way pass the pick up date. I got in trouble with the city because they did not pick up their toilets as scheduled. Also the toilets they have given recently have been totally jacked up to the point where I'm afraid they will try to say I did it and charge me. So I took a ton of pictures beforehand with a geo tag. The last straw for me was then I asked for a quote and the pricing was nearly DOUBLE the amount I paid last month for same EXACT order. Even the rep said that's a major difference and was also shocked, so she said she would get back to me once she checked with the manager to make sure it was correct. Manager confirmed the price was correct, I confirmed that I was OUT, BYE Felicia! read more

See all

If I could give negative stars I would. We have used United Site Services for years but lately they just seem to have given up on quality customer service. They have not cleaned the 2 toilets we have on a jobsite for 3 weeks now The toilet's have maggots in them and the condo association is now complaining about the smell. Tried to speak to someone in charge but they all work from home now and no one is ever available. They keep telling me the driver says that he has cleaned them when, in fact, no one ever shows up. Finally had to have them remove the toilets today and hire another smaller, more expensive, company to bring in new ones. USS has gotten to big for their britches and should close up shop if they are not going to treat their customer right! read more

They lost my payment and had to cancel and reissue another check. Then after a month that they received it they cashed it and started sending me bills and threats to go into collections. When I called in and spoke with Michelle she was extremely condescending and stated that they would never lose a check. She went as far as stating that I may not have had sufficient funds to cover the check. When I advised her that I had a copy of the check that was deposited/cashed by them in their bank she changed her tone somewhat and asked me to email it to her. After finally "finding" the check which actually had my account number at their company clearly written on it, she emailed me back saying I have zero balance. No apology, No sorry we made a mistake, No sorry for the inconvenience, or the multiple bills, threats to collections...nothing. Use a different company you will thank me later. read more

Customer service is awful quote to rent a porta potty was 4 x the rate . When i complained then price went to normal . Didnt delivere on time when cancled still bill you like its there months after . Best thing united services should do is sell back to the company they bought it from . Who knew renting a toilet from this place is more complicated then building a house . read more

Horrible service! The other reviews you see are true. I honestly believe they take more work than they can handle leaving their service drivers overwhelmed and little to no time to fully service a porta john. I highly recommend Western Site Services in San Jose. read more

United Site Services - The photo speaks for itself. - Party Equipment Rentals Near Me - San Jose, California

We are doing our remodeling and our contractor ordered a portable toilet for the workers with this company. The service stared on 9/6 but first bill came in at $468.73 (it shows a full month charge from 9/1 -9/28). While we complained and asking contractor to clarify why the bill is so high. The 2nd bill came in today at $394.92. We were told their policy is to charge at least 2 full months and they count 28 days a month, not a calendar month, plus everything being charged upfront. They said these are THEIR policy. This is crazy, no different from a robber. Our project only started for little over a month but we already owe almost $900 for a remote toilet! We asked our contractor to cancel this service today. Other companies charge only a little over $100+ per calendar month with pro-rated usage days only. We refuse to pay 2 full months for non-used services. Please be aware and stay away from this company! read more

Worst customer service, called for toilets to be removed a month ago and these two toilets are still out there with people complaining every day, and random homeless using them it's disgusting, they stopped service when I called in may and just left the toilets there. I will not do business with them again read more

I used to use them exclusively. I generally have 3-10 units in use. I work in construction. I stopped using them in 2017 when a not new corporate policy made them stop providing the seat covers unless you specifically ask for them and pay extra for them. This was obviously a health and safety issue even in Porte more Covid times. If they had at least called to warn me I would have been more understanding. They just stopped bringing them and then wanted to bill more for them on the next service after I noticed the issues and called and learned of their new cost saving policy that way. i didn't use them again until last week. I took over a job from another contractor that already had two United Site Services units on site. I thought it would be nice to just move them to my account instead of a Pickup and then a drop from a different company. I called in and switched them to my companies account. They provide no email confirmation, text confirmation, or any confirmation number for this (their standard practice). I have call history and conversation length but that's all. This morning they can for pickup with no notice. Pickup had been called in by the previous GC after I switched them to my account. They claimed they could not find any record of my call to switch accounts. When the driver showed up for pickup I asked them not to take them and provided this information. He said ok. Then I get a call from the GC about 30 mins later that they're being picked up. I call my foreman and the driver and ask them to not be taken and the driver this time says he has to follow dispatch. I call the 800 number and do the same thing I d did before but it doesn't get out to the driver. I got the drivers direct dispatch number from him and called that person. She said she couldn't leave them because Pickup was already setup and we would need to talk to their customer care department too sort it out. Being about 80 minutes in to this situation at that time I let them know to just pick them up and If bring two out from a competitor. At this point she tried to refuse to pick them up and said we didn't need to speak to customer care. Then I reiterated 4 times to pick them up because I was setting up replacements from another company. She called back twice to try and convince me to keep them despite the repeated issues, poor service, and poor treatment. I later got a call from Easton Massachusetts. the guy said he was director of sales for my area (the Bay Area of California). This seems odd to me for a service industry. At this point I've got about two hours into the mess. He offer s me a free month. I say thanks for the callback and the wire but I already have them setup with a competitor. I hope they don't buy that company too! read more

The worst company I have ever had to deal with bar none. They consistently don't show up to swap out containers. Their drivers lie about access so that they can skip deliveries. And you can't even speak to anyone locally to try to work out any problems. Every listed phone numbers all go through a call center and you end up talking with a person out of state that can't do anything for you except send "someone" an email. The number listed on this site has been disconnected! read more

Terrible management of their toilets. They promise you everything with sales and then don't follow through. Rent from someone else.

Their units are never maintained. They will go over a month between cleanings. It is inhumane and gross. Their toilets have broken doors and holes in the walls and are never fixed. Disgusting. read more

I wish I could give a lower rating as they are terrible to deal with. They mess your billing up and not send bills and not be reachable or reach out until the attorney does. Then you are stuck with dealing with the attorney with no other recourse. Absolutely horrible company to deal with. Run and run fast! read more

ABSOLUTELY HORRID. I was using another company that was bought out by this company and they have been horrid since the take over on just about every aspect. - billing issues that were previously resolved a year ago now arise even though they said them handled and I've called them several times about it. - damaged handles on toilets that our guys have to fix - drivers that need direction even though I send them a map of EXACTLY where to put the toilet in a small area - wat too many people to talk to, account manager that is nonresponsive This list goes on but I'm over the time this company wastes. read more

From the very first contact United Site Services has provided excellent customer service and has absolutely exceeded my expectations as well as surpass the competition! I needed a (one) portable potty right away. I went online late one night and filled out requests for service from every company that was close to the city of San Francisco. Let me say first though that most places said that it would take 3 days to fill the order. Well, the very next day I got a call from Earl "Löcust" Butler at United Site Services and he was professional, friendly and efficient and the next morning at 9am a potty was delivered! I didn't know exactly where I wanted it and let me tell you the driver/delivery man went above and beyond dealing with my uncertainty as to where it should go. I still have it. It's been approximately 3 weeks and they come out to empty it and clean it with a clean soapy bucket and towels every time. I would recommend this company to anyone in need of an alternative potty. I rarely take the time to write reviews. But the 2 stars here on Yelp have been bothering me for 3 weeks. So, now I am putting that bother to rest and just know that it's hard enough dealing with the public in a retail manner, but to have to also clean and take away their bodily waste as well makes even more of a challenge. Thank you to "Locust" and his friendly and efficient team!! I appreciate you guys fully. read more

Customer service is horrible. I requested a deluxe restroom unit with hand washing station for a pool area. It was provided, but the interior looked like it had just come directly from a construction site. Multiple attempts to contact them and I can't get a single human to respond. Would not recommend. read more

Worse service I ever had!!!! I called them many to times complain that NO ONE call me back or give me any service!!! each time they " apologize" but nothing happened!!!! I hate big delay on my project because of them and they losing money!!! Definitely I am not recommend this company read more

Can I do zero stars? Constantly missing service dates (more often than they show up). Calling for service usually works, unless they are up against a holiday weekend (you know, when you need one serviced). Covid charges, but didn't service hand sanitizer. To top it off, after cancelling (due to months of not getting the service we were paying for) - no refund, no apology... Then we got a collections notice.. After showing them records of paid bills, they said they'd "investigate" which was weeks ago. Do yourself a favor and use a local company. read more

This company is a joke they actually raised there prices to over $550 per month im a contractor and I usually have 3 to 4 out for rent at a time they said the best was $510 per month, wow really, the other company are charging $170 per month I was renting from them for almost 10 years but this is crazy I need to move on. check the prices read more

two other companies i've preferred using in the past have been bought by united, so I come back to expecting their size would result in good service at a good price. They wanted me to approve the sale without giving me the price (feels unethical). Finally got the quote two days later after twice calling in to correct the email they typed in. There was a mistake in the delivery fee quoted and the monthly rate was more than double another company. Neither competitive on price, nor service. My experience is that United does not deserve to dominate the market, and customers should support the smaller companies so they are not so tempted to sell-out. read more

I agree with the last customer- if lower than a one star was possible I would give it. I have been in the construction business for over 20 years and have used many companies for Site Services. If you are a builder, beware. I signed up for two job sites- toilets, fencing, etc. Upon signing up I gave them my company credit card for monthly automatic billing. Each month a charge appeared on my monthly statement. MONTHS go by and they inform me that I have a balance. How??? They had my credit card that they were automatically billing. Their explanation: We have two accounting systems for different items.... Customers are not aware of the accounting practices of the company. Next, I spent months trying to get a complete statement with all invoices so that I could try to reconcile their accounting mess. Noone ever sent me a complete statement. Today I requested a complete statement from ALL of their systems and now I'll spend hours trying to sort it out. Also- like another previous customer, they do not pick up items when requested and continue to bill for them. A complete SCAM. They should use some of their cleaning services to clean up their company! read more

Customer service was good and porter potty was delivered when it was supposed to but the company is not clear on their quotes. I asked to get a price for 3 months porter potty service. I was given a number which I thought was a great price. I talked to several different employees. Not one was clear that that was a monthly cost. Their prices are insane. Had I gone w another company I would have payed half the price for those 3 months. I do not recommend them unless you like spending extra money. read more

Horrible service !!!! Stay away from these guys ! If I could give this business 0 stars I would but in order for me to write a review I have to give 1 star. I wish I had read these reviews before hiring to service our portable toilet. We have been getting our portable toilet serviced by them for about a year now for the most part the service has been fairly good. I'm not the type of person to complain about anything but my employees were complaining that the person who comes to service the bathroom has not been doing a proper job. For the 4th visit now he has not scrubbed and cleaned the toilet (like how he use to) sometimes no toilet paper either the bowl barely has any chemical water. It has been going on for about 2-3 months now. All he does is vacuum the bowl and put little water in and leaves he no longer scrubs and washes the bathroom any more . It really starts to smell!!!!!!!! I had called customer service today morning informing them of this and the representative had promised me he will properly clean and maintain the toilet starting today once again the toilet is the exact same I pay $68 a month and I no longer receive the quality service I use to the toilet is very unsanitary. My question to the individual that comes and cleans is why did he stop properly cleaning ? Does he think that we may not notice? I have pictures to prove my point (he apparently cleaned today afternoon) . The bathroom has no sanitary smell it use to after cleaning. The management doesn't care either about customers ! This is not acceptable ! The representative had promised me today would be clean surprisingly the promise was not fulfilled. I called them to send the guy back and redo the bathroom. He came by and started arguing with me that it's not his job to scrub the bathroom when he clearly use to do it before. He told me to just cancel service. I canceled immediately and informed my other contractor friends to cancel as well ! Stay away from them ! read more

This company is a joke! We used them solely out of loyalty because we used them for years and had no issues and they are local. You know put back into the community. Well not no more... the customer service is horrible, it's the management in San Jose that needs adjusting! Acme & Son's would have NEVER treated their customers in this manner. Started with a new company and we'll see how it goes. read more

Booked a delivery of 4 VIP stalls to be delivered at 6am I called 4 times and emailed the rep Cece twice Cece never bothered to respond but the call center told us that she charged our credit card and never processed the drop off. They NEVER showed up! Cece had been telling the reps that in the next hour and that went on for 5 hours until someone told me the truth! I double give them a negative 5. Never again will we do business with them! I'm going with Crown they were happy to have our business! read more

When they came to clean our porto potty the huge heavy man had a lift gate on the end of his truck. So I asked if he could move it to the back of the building where it is suppose to be. The porto potty was in the front of the building and he only moves it 10 feet and leaves. So Im left with 150 feet from where it needs to be. Please hire workers that want to help customers and are not lazy! read more