1. Ace Relocation Systems, Inc

    0

    San Jose, CA

    Ace Relocation Systems, Inc

    3.3 (143 reviews)
    Closed • 8:00 am - 5:00 pm

    Get pricing & availability

    Response time

    12 hours

    Response rate

    100%

    Services - Ace Relocation Systems, Inc

    In-state moving

    International moving

    Out-of-state moving

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    Anh T.

    Be careful! A returning customer here, but I now learned that just because you previously had a smooth experience with this business doesn't mean you would get the same when coming back. We hired them in 2021 for cross-country move without any problem. However, this time (Sept. 2023) they are dishonest in how they presented and explained their quote to have you sign a contract, vs. what they would later demand you to pay. We hired Ace Relocation/Atlas Van Lines (San Jose branch) for ~$10K to move our stuff from San Francisco to Washington DC. Contract/registration number RB327040, Pickup date 9/1/23. After the moving consultant (Darrin L.) visited our house in-person in order to construct an accurate estimate, we were presented with a quote and a BINDING contract, about which Darrin emphasized that there would be no extra charges unless we tender additional household goods (which did not happen). He also emphasized how professional and transparent his company was, compared to other moving businesses nowadays in the market. His quote was higher than other quotes we received, but we still decided to sign with them. Now, two days before our scheduled delivery and as we were making the payment, we noticed that the total amount was $687.68 higher without any explanation! As we inquired, Ace Relocation/Atlas responded that their driver would not be able to get in our destination using his tractor trailer so a shuttle charge will apply. This is unacceptable for several reasons: First of all, our destination address is located right on a main street of Washington DC with 4 lanes, so if their truck were not able to get there as they said, I promise you their truck wouldn't get to yours no matter where you live! Second of all, both pickup and delivery addresses were provided upfront BEFORE their binding quote was constructed and presented it to us. Therefore, it is entirely their responsibility to determine whatever would be needed for them to deliver and made sure it was incorporated that into their quote. Third, as shown in the photos attached, a line item for "Accessorial Service" with $687.68 (the exact same amount they now ask as an extra) was already included in the binding contract, which Darrin the moving consultant explained to me before I signed the contract that it was for a shuttle service! The way Ace Relocation presented a quote to customer and then charged extra is very dishonest and upsetting. Unless they keep the total charges as in our signed contract and deliver our stuff as scheduled without any damages, we intend to share this experience in every consumers' platform that we can.

    Antique basket stuffed into a box, no protection
    Dona G.

    I am thoroughly disgusted with this company! I had a 2 stage move out of my home. First, they packed things that I told them I needed for my 1 month stay; under ware, socks, daily clothes & my "purse". I got my purse back, but I had to purchase new clothes. No one returned any phone calls to remedy this. Then to get my household goods delivered I had to pay their delivery & storage fees that were in excess of $10,000 above what I was quoted. I have asked for an accounting of these charges, but have not received any. Plus, I have missing items and broken items. I DO NOT RECOMMEND THIS COMPANY!

    Excellent Service
    Bill K.

    By far the best experience moving. Very professional. From Eric coming over a couple of times to the coolest guys packing our furniture and valuables. Top notch for sure!

    Large and heavy exercise equipment, no problem!
    Kristie A.

    I'll start by saying that our family has moved cross country three times in the last 8 years, and my in-laws and husband moved with the military throughout their careers in the Army. Ace relocation has done a phenomenal job at helping us with our most recent move. Scott Cramer (estimator), Jeanette and Michelle (office coordinators) and the entire team with Nate have been extremely professional and exceeded our expectations. Their care and protection to our furniture has surpassed that of prior professional company moves. We just loaded today, and will receive our shipment in about a week. I'll update the review if we encounter any issues on the other end. They not only made our move day as least stressful as possible, their prices were extremely competitive compared to other large companies. Highly recommend Ace for your local or long distance move!!!

    This was the truck number.

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    4 months ago

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    10 months ago

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    3 years ago

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    2 years ago

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    4 years ago

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    Gretchen D.

    Barbara, thank you for the fantastic review! Enjoy Oregon!

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    5 years ago

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    9 years ago

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    3 years ago

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    Gretchen D.

    Thank you for the 5-star review, Karen. Enjoy Music City!

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    4 years ago

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    Gretchen D.

    Thank you for the 5 star review, Ruth!

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    4 years ago

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    6 years ago

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    5 years ago

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    Thank you for the 5-star review, Christine!

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    3 years ago

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    Gretchen D.

    Gary, an amazing review. Thank you! Enjoy Colorado!

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    4 years ago

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    Thank you for the 5-star review, Ana!

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    3 years ago

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    Gretchen D.

    Patricia, thank you for the 5-star review!

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    4 years ago

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    Gretchen D.

    Jy, thank you for the 5-star review! Rex and his team are amazing!

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    6 years ago

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    4 years ago

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    7 years ago

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    Gretchen D.

    Kevin, thank you for the 5-star review! Enjoy Petaluma!

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    Page 1 of 4

    Ask the Community - Ace Relocation Systems, Inc

    Review Highlights - Ace Relocation Systems, Inc

    “Stuff happened on time, the moving guys were pleasant and competent and dealing with Eric was a good experience.”

    Mentioned in 23 reviews

    Read more highlights

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    PURE MOVING - PURE-LY AMAZING!!! After calling a few different movers and getting quotes, Pure…read moreMoving gave me the best up front price and included an "All in Guaranteed" cost. So I knew no matter how long the move took and with the long distances, I already knew how much the max cost would be up front with no surprises. And they also offer a discount based on the way you paid them. WINNING! And so, I didn't use Pure Moving just once, but three times this month. The first time, I had to move from Union City to a storage facility in Elk Grove and this past weekend we had two teams going, one from San Jose to Elk Grove and the other from the storage facility to our new home. Pure Moving was perfect in all ways possible. They were professional, prompt, efficient, and super friendly. They handled and wrapped items with care and made you feel at ease that everything was going to be safe and secure. They disassembled furniture as needed and reassembled it on site. One great detail, they laid down plastic protectors everywhere to keep things clean and tidy where they would be stepping. And cleaned up all the plastic wrap/coverings, cardboard and tape they used while packing and unpacking. They literally took care of all the heavy - and even the light - lifting! I just want to say thank you to Paul, Nick, Toha, Dan and Symon for taking care of our move and my Family. Moving is already stressful but they made it Pure-ly AWESOME!

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