Great family business. I would definitely recommend their services. Great turn around time with…read moreexcellent workmanship. They took care of replacing our roof as our insurance company did not want to assist with our original claim over a damaged TPO membrane. The RV Guy staff were very helpful and our roof is now even stronger than ever. Thank you for everything!

We recently took our RV to The RV Guy in Avondale because our leveling system decided it no longer…read morewanted to level. After some investigating, they discovered the issue was bad O-rings. They replaced them, and at first, it seemed like everything was fixed. Unfortunately, the fix only lasted one use before the system went right back to not working. After waiting three weeks just to get into the shop, it's really frustrating to be back at square one so quickly. On the positive side, the staff was friendly, straightforward, and didn't try to upsell us on things we didn't need. Once our RV was in the shop, the turnaround was quick. But at the end of the day, what matters most is whether the repair holds, and in our case, it didn't. Bottom line: nice people, but our repair failed immediately, and that's not what you hope for when you trust a shop with your RV.

Dwight came when he said he would in a Sunday afternoon and only fixed what he needed to-did not…read moretry to upsell. We had additional issues after we left the area and reached out to him and he got back to us right away and we feel he went above and beyond! Would highly recommend!

Outstanding customer service! Our Norcold refrigerator stopped working. We replaced a fuse but…read morestill would not functioned. Left a message for Brad on Sunday and didn't expected a call back until Monday. We were pleasantly surprised when he called shortly afterwards and offered to help. Our next pleasant surprise was that he suggested that try to fix it over the phone. Within a few minutes he explained a few things for my husband to check and got our refrigerator working. No charge! If you need mobile RV service Brad is the man!

Called and received a call back later in the day. Received a quote and Ray did a great job…read moreexplaining what the process was. I appreciated the quote and he kept me up to date on the timeline for his visit. We highly recommend Ray for RV services as we just purchased as 2026 Brinkley, that needed a vent hole put in! Excellent service and fair price!

I'd stay away from Primitive RV/Marine in 2023. here's my experience:…read more 14Feb requested an inspection quote for my 2017 MicroMinnie here on Yelp, declined the $499 plus $125 for 132-point inspection, Agreed to $350 for two hours of inspection notes from Ray. 07Mar appointment was at 10:00am, and when I arrived, the receptionist/desk guy did not know what type of RV I had, or what my appointment was for. Resolved the issue talking to the actual technicians and got some good info. Left travel trailer there and was told by the end of the week (4 business days) I would get inspected and then get the results that following Monday. 11Mar nothing heard all week, so I messaged on Yelp asking for an update. Was told Monday I'd get a call with info. 14Mar messaged again saying I hadn't heard back Monday or Tuesday. Was told there was a delay for pricing some parts and many employees didn't come to work. Will get the inspection report ASAP. "this isn't our usual experience, apologies" 15Mar again was told I would get the info by the end of the day. 16Mar I messaged again, asking what was going on. Was told the next morning my RV would be the first priority. 17Mar got a voicemail about the results, and 11:35am got a DocuSign via email with a $3,500 Work Order request. I chose to pick-up Monday morning to get another quote from another technician, since my travel trailer is a 2017 and only has 8,000 miles, mostly stored in the shade by an older couple before i bought it. 18Mar I asked if 11am was less chaotic for pick-up on Monday, but I never got a text back. 20Mar asked Monday at 10:00am again if 11:00am would work. Picked-up trailer and after my credit card was charged, it was $364 instead of the agreed no-tax $350. it truly was the icing on the cake; getting charged a fee (credit card fee? not sure, since it was never brought-up, and i later saw it on the receipt). Ray/Timothy at the end of all of this did not even offer to help me exit the packed parking area, unsurprisingly. He just acted like this was how it was, industry-wide. Because of all the clusterf***, I asked for a discount on the bad experience, and Ray/Timothy said it wasn't possible and made many excuses. I mentioned that competitor Top Notch RV does a complimentary lube while the wheels/hubs are already off: "a pre trip inspection is $278. That's 2 hours for me to go over your entire electrical system, appliances, plumbing, perform a gas leak test, roof inspection and do a general once over of your entire trailer. If you would like your bearings re-packed and brakes cleaned and adjusted which I highly recommend being done every year especially if you're going on a big trip it's $350" Primitive could easily clean/pack the bearings and clean/adjust the brakes while the hubs are off during the inspection, but i'm not sure even the $500 "Full Inspection" includes this. Mostly, I feel taken advantage of because I was super lenient and accommodating, but basically I paid $364 for my camper to be gone for almost 2 weeks, and for the techs to tell me that the tires and brakes are totally bad and unsafe. I took the camper to my local tire shop (Ron's in Tempe AZ) and they had the bearings and brakes cleaned/adjusted/lubed within a day for $250 total, and said the date of the tires and brakes isn't the only metric for safety (my tires aren't dry-rotted at all, but Primitive wanted to charge me for 4 new tires and 4 new brake hubs with parts costs double of what their competitor Top Notch quoted me. Also of note, Primitive RV doesn't have any certified/master RVIA/etc. technicians. Ray/Timothy claimed this was because people who are certified inspectors can't do the actual repairs after an inspection. This seems strange, since all the other companies around Phoenix quoted me for both inspections and repairs. I think he was trying to use some word trickery about when using RV comprehensive insurance, but I wasn't using insurance. 2/5 stars, would not do business with them again. I'll be leaving this review on other sites as well, which I rarely do (want to prevent other people from getting poor customer service and wasted time). Super let-down. I blocked Ray/Timothy here on Yelp, but I'm sure he/Primitive will post the usual excuses below this when my review hits. My guess is there will be something about being "a little confused" about my bad review, since I declined the full inspection (this is irrelevant to my argument about customer service and fraudulent attempts to fleece me out of new brakes and tires for no reason). He'll probably claim the tires are from 2015 and the brakes are from 2016, which according to some publication are 'unsafe' (yet my local shop said there's no dry-rot and they are fine for another year with tons of tread/pads). I'm sure he'll claim they went "above and beyond" to make sure I got what I needed, and they gave me lots of good info (this is also irrelevant to my complaints of double-priced parts and 13 days).

Can't say enough good things about Andrew and his Team. They are a great group of people who do…read moreexcellent work. I've been a loyal Customer for 4 years and wouldn't go anywhere else. Reasonable prices too.

Highly recommend these guys to install your Blue Ox tow system…read more Andrew was great to work with and his team did a very professional job installing the Blue Ox tow system/Demco brake system on my Ford F250. Can hardly tell that I have a flat tow installed. They also made sure that I knew how to operate it once installed. Pricing was right too.

I was in the process of looking to purchase my first used Class c RV…read more I scheduled an inspection and W&R was timely, thorough, patient, and very customer friendly. I drove my RV home and had no issues on my 7 hour drive home. Thank you for being so reliable and trustworthy. I would not have purchased if I didn't feel the inspection wasn't thorough.

Our company had wrenches n ratchets out to service one of our vacuum trucks. They were on time,…read morevery knowledgeable, and affordable. Communication was absolutely wonderful with updates and estimated arrival. Their two technicians are very kind and informed us of everything they were doing. Highly recommended

What a adequate name for this company! Kevin sure does provide Top Notch service. He was quick to…read morerespond to my needs and was able to fit me in as soon as possible. He kept me updated on the repair process and even recommended some yearly service items I have overlooked. I am glad I called Top Notch RV Mobile Repair. They will definitely be my first call every time!

Top Notch RV - Mobile RV Repair…read more We called Kevin due to electronic issues with our RV slide & awning. He understood that we were traveling and he fit us in to his schedule. He returned our phone call, he called before he arrived to let us know he was 30 minutes out. Once here he worked to problem solve the issue for us. He was able to figure out that our control board is bad. Although we still have the same electronic issues, Kevin was able to override the control board so we can move our slide in & out and open and close the awning. He was able to get us in a situation where we can keep moving until we can get to an RV dealer for a permanent repair. Kevin communicated with us every step of the way. He is honest and reliable. Thank you, Kevin, for the wonderful service.

I was on a trip to Vancouver Island and noticed that my batteries were not charging. I had it…read morechecked by a national RV organization. They diagnosed the problem as a failed converter but didn't have the replacement. Upon return to the valley, I contacted the local national RV dealer that wanted me to go through the cost of rediagnosing the converter problem. I looked on the internet for an authorized Tiffin dealer and found EV RV Specialist. I spoke with Josh, explained the issue with the converter. He got be a quick appointment, provided an appropriate time frame and kept me posted on the repair. I found the entire experience, timely, economical, professional and friendly. Bruce B. Fountain Hills, AZ

We scheduled an appt to have our RV looked at because it needs brakes and possible tune up. We…read morescheduled to appt and took it in early in the morning. We were told it won't be long to check it out and they would call and give us an estimate within a few hours and continue to process if we approved of the estimate. It was a very normal interaction. However, hours went by and we heard nothing. Around noon we called and were told the mechanic was on his lunch break and should be hearing back soon. We should up at 445 pm to pick up out RV because it is our home. They couldn't find our information and finally told us they don't even know if it was looked at yet. We were told someone would call us the next day with more information and we never got the a call. It was a bizarre experience and I still can't wrap my head around their idea of service their idea of customer service.

Prompt, Reasonable, and Knowledgable. Our RV's a/c had…read moreconked and we had no idea what was wrong. I stumbled across RV Master Techs online and filled out a request for a quote online. Within two minutes we got a call and he chatted with my husband about possible solutions in case hubby wanted to try those first. We were so impressed with his kindness and knowledge we schedule an appointment for four days later. An hour after he got there, we had cold air pumping. It was just a capacitor. Highly recommend our guy from Buckeye AZ.

DANGER!! STAY AWAY!! I unfortunately paid them $7,400 to…read moreinstall solar on my Class B motorhome which is my primary residence. They put high voltage unprotected live wires through the sharp metal frame of the motorhome above my gas tank. Super dangerous!! See photo below! No fuses for the DC to DC charger or solar charger. Insufficient breakers No emergency shut off. Multiple equipment and parts shorted within 2 days of install including the Victron 2000va inverter. This happened as I was leaving to New York for a contracted nursing job. When I discussed this with them and asked for a partial or full refund, Eric the owner said I was being a "pain in their ass." But he eventually offered to remedy the situation by paying for repairs and the install of new parts. Eric said he wouldn't do a full refund but promised to give some financial reimbursement to me for the inconveniences. They referred me to a specialist 5 hours out of my way across the country That Specialist was astonished by the gross negligence of the original install. When he brought up his safety concerns to RV Master Techs attention they ridiculed him for being "unprofessional" for telling me the true extent of their dangerous install. It took 20 hours of work to fix the damages they did and re-install a working safe system. I ended up missing my first day of work because of it. Repairs costed $4800 and they are now refusing to pay the full bill. It has fallen on me to pay it. They also have never given me any financial reimbursement as promised. To add insult to injury, when rv master techs did the solar install, I had them repair my furnace at that time too. They charged me $560 for the furnace which stopped working 2 weeks after their "diagnosing and repair"