Contacted for an estimate and to get some general information.. Ty was extremely responsive and on…read morepoint with communication and that is completely appreciated. Although we didn't move forward at this time as we are still deciding, would most definitely recommend and will reach out for the future..

Ty just finished my slide repair, which he did the same day I called! In the sweltering heat, he…read morepainstakingly tracked down a random relay that was on the fritz and causing the slide to not operate. He got it going, after first cleaning up some issues I created in the battery compartment. He and his team delivered as promised, on schedule, and with absolute professionalism and skill. I could not be happier with the service, and highly recommend Ty and his team!

Rowley White RV - Phoenix, AZ…read more I dropped off my brand‑new Genesis Supreme fifth wheel at Rowley White RV on February 22 for a scheduled warranty appointment. The main issue was a water leak near the steps, which I documented and sent to them. Despite having my RV for over five weeks, they admitted via text that they hadn't touched the leak for more than three weeks because they were "waiting on backsplash tiles." I repeatedly told them the backsplash wasn't damaged and that I was leaving the state soon -- yet they delayed the repair anyway. When I finally picked up the RV, they told me it had been quality‑checked and that the leak was fixed. Within hours of plugging it in at my new home in Texas, the same area was leaking again. The repair was poorly done, as shown in my photos -- sealant smeared around fittings, loose clamps, and mismatched parts. When I contacted them, the response was simply, "Oh no, what do you want me to do?" -- no accountability, no apology, no solution. To make matters worse: * Two rear lights were left on, draining my truck battery overnight. * The gray tank valve was left open. * The awning fabric now looks damaged, though it wasn't before. * The faucet they were supposed to fix is still broken. This was my first fifth wheel, purchased new and used only four times. I trusted Rowley White RV to stand behind their product and warranty. Instead, I received delays, poor workmanship, and dismissive communication. The repair estimate even shows they were paid for the leak repair -- yet the leak remains. If you're considering service or warranty work here, document everything and inspect every inch before leaving the lot. My experience was unprofessional from start to finish.

We needed a new trailer with our baby our old trailer wasn't working! They were able to help us in…read moresuch great time. We are in love with our new trailer!! Would recommend to anyone (:

I was in the process of looking to purchase my first used Class c RV…read more I scheduled an inspection and W&R was timely, thorough, patient, and very customer friendly. I drove my RV home and had no issues on my 7 hour drive home. Thank you for being so reliable and trustworthy. I would not have purchased if I didn't feel the inspection wasn't thorough.

Our company had wrenches n ratchets out to service one of our vacuum trucks. They were on time,…read morevery knowledgeable, and affordable. Communication was absolutely wonderful with updates and estimated arrival. Their two technicians are very kind and informed us of everything they were doing. Highly recommended

I had do my lt1 motor paid for 300.00 to do port job got back all different sizes on port had the…read moreballs to give it to me like that did not paint back of motor called to talk to lance he hung up phone drove car to him after install motor to hear noice coming from motor would not get his fat ass off chain motor still under warranty took in 3time even trued to stew on the 319.00 timing chain know I have to pay to have it fixed and replace the heads they screwed I will not know if the parts I payed for are thier until I pull the motor the r r is3000.00 I was going to pay them to do that he he would not do that please close this asshole down. Motor never ran right from day one and would do nothing to After pulling the motor finding out there's metal shavings in the pan it's Spun bearings they put the time in chain was on wrong there was a half inch of thread sealer on the head bought the head bolts never sealed so the torque specs were not correct there was water in the cylinder these guys do not know what they're doing!

Biggest mistake in my life bringing my truck in here to get worked on. They're incompetent. I've…read moretaken my vehicle back several times for the same issues. Each time they tell me it's ready and everything is good, there is either the same issues or new ones. They replaced my original motor and trans with a larger, supposedly newer one. But never changed anything to accommodate the extra power. I finally sent them a certified letter threatening a lawyer and they finally put in the proper cooling system to accommodate the bigger motor and said everything was good to go, yet again. Unfortunately, when they installed a new temperature gauge, they screwed up something with the electrical because now, when I put the lights on, I have no right side turn signal or brake light and my windshield wipers no longer work. My original antenna is missing, speedometer is still messed up, there's oil on top of this supposed "new" motor, you can smell gas leaking somewhere......before this final time I brought the truck in, I called and got a voicemail for the manager's real estate business! I also asked if the can increase the differential gears to accommodate the newer larger motor and trans and was told they don't have anyone there that can do that. WTF? After almost $30,000 dollars given to them, I not only have a vehicle that isn't legal to drive, but I have to take it to a REAL mechanic to fix everything proper. Can't wait to read their b.s. response to this.

Great family business. I would definitely recommend their services. Great turn around time with…read moreexcellent workmanship. They took care of replacing our roof as our insurance company did not want to assist with our original claim over a damaged TPO membrane. The RV Guy staff were very helpful and our roof is now even stronger than ever. Thank you for everything!

The RV Guy shop demonstrated very little regard for customer satisfaction or accountability…read more I was originally quoted 1-2 weeks for the repair, but my RV remained at the shop for 7 weeks. During that time, I received no updates until I was notified that the repair had been completed. There was no diagnostic fee disclosed upfront, no estimate provided, and no discussion of repair costs before I was presented with the final bill. The original issue was a hydraulic jack that was not operating properly. According to the shop, their diagnosis determined that an undersized factory ground wire was the problem, and they replaced it with a heavier-gauge wire. When I picked up the RV, the technician demonstrated that the jack was now functioning, although very slowly. He attributed the slow operation to low battery voltage, and I took him at his word. After bringing the RV home and connecting it to 50-amp shore power, I lowered the jacks to test the system. The same jack that had supposedly been repaired would not retract. I immediately contacted The RV Guy and was instructed not to force the jack up. I was told they would speak with the technician and call me back with instructions on how to retract the jack. That return call never came. Three days later, I followed up with the shop. I was told my only option was to bring the RV back in, and that I would be financially responsible for any additional diagnostics and repairs. Since the original repair had not resolved the problem, I requested either a refund or a new diagnostic evaluation at no charge. Both requests were denied. I explained that, in good faith, they should at least send their mobile technician to diagnose the actual problem since I was still experiencing the exact issue I had paid them to repair. The only accommodation they offered was to send a mobile technician to verify that the ground wire they installed was not causing the problem. If the wire was not at fault, I would once again be responsible for the service call and any labor charges. After paying approximately $600 to replace a 12-inch ground wire that did not solve the problem, I decided to cut my losses and take my business elsewhere. My biggest disappointment was not the unsuccessful repair--it was the lack of communication, accountability, and willingness to stand behind their work when the original issue remained unresolved.

Desert RV & Storage replied promptly. Unfortunately I was wanting the repairs done at my location…read moreand he wasn't set up for that. All is good.

Chris has been awesome to work with. He coordinated efforts w my ins company to get work done on…read moretime as promised. He was willing to do a repair that Camping World was unable to complete for us. He performed general maintenance, repair, as planned and even added repair from the fender bender in the same allotted time. We are Fulltime RVers and had he not completed on time work we would have been saddled with expensive hotel fees. So happy to give a 5 star review for one of the hard working good guys!!! Thanks

Chris couldn't be any nicer. He really jumped in to help me evaluate a pre-buy RV on a very hot…read moreday. He gave me a list of things he wanted to evaluate in the 1.5 hrs. before we were runoff by the Blue Compass Mafia. We determined it was a non-lemon and I could safely buy the unit and start camping next week! Yahoo. Chris went above and beyond-doing far more than he was paid for and having fun all along. He looked at the roof, frame, pIumbing, propane leaks, seals, fridge, AC, instant hot water heater and awning. The big important stuff. THANK YOU Chris.

From the owner: Love RVs? So do we! Assure RV Inspection & Services is your trusted partner for pre-purchase RV…read moreinspections. We provide thorough, NRVIA-compliant reports so you can buy with confidence. Get in touch today!

Called and received a call back later in the day. Received a quote and Ray did a great job…read moreexplaining what the process was. I appreciated the quote and he kept me up to date on the timeline for his visit. We highly recommend Ray for RV services as we just purchased as 2026 Brinkley, that needed a vent hole put in! Excellent service and fair price!

I'd stay away from Primitive RV/Marine in 2023. here's my experience:…read more 14Feb requested an inspection quote for my 2017 MicroMinnie here on Yelp, declined the $499 plus $125 for 132-point inspection, Agreed to $350 for two hours of inspection notes from Ray. 07Mar appointment was at 10:00am, and when I arrived, the receptionist/desk guy did not know what type of RV I had, or what my appointment was for. Resolved the issue talking to the actual technicians and got some good info. Left travel trailer there and was told by the end of the week (4 business days) I would get inspected and then get the results that following Monday. 11Mar nothing heard all week, so I messaged on Yelp asking for an update. Was told Monday I'd get a call with info. 14Mar messaged again saying I hadn't heard back Monday or Tuesday. Was told there was a delay for pricing some parts and many employees didn't come to work. Will get the inspection report ASAP. "this isn't our usual experience, apologies" 15Mar again was told I would get the info by the end of the day. 16Mar I messaged again, asking what was going on. Was told the next morning my RV would be the first priority. 17Mar got a voicemail about the results, and 11:35am got a DocuSign via email with a $3,500 Work Order request. I chose to pick-up Monday morning to get another quote from another technician, since my travel trailer is a 2017 and only has 8,000 miles, mostly stored in the shade by an older couple before i bought it. 18Mar I asked if 11am was less chaotic for pick-up on Monday, but I never got a text back. 20Mar asked Monday at 10:00am again if 11:00am would work. Picked-up trailer and after my credit card was charged, it was $364 instead of the agreed no-tax $350. it truly was the icing on the cake; getting charged a fee (credit card fee? not sure, since it was never brought-up, and i later saw it on the receipt). Ray/Timothy at the end of all of this did not even offer to help me exit the packed parking area, unsurprisingly. He just acted like this was how it was, industry-wide. Because of all the clusterf***, I asked for a discount on the bad experience, and Ray/Timothy said it wasn't possible and made many excuses. I mentioned that competitor Top Notch RV does a complimentary lube while the wheels/hubs are already off: "a pre trip inspection is $278. That's 2 hours for me to go over your entire electrical system, appliances, plumbing, perform a gas leak test, roof inspection and do a general once over of your entire trailer. If you would like your bearings re-packed and brakes cleaned and adjusted which I highly recommend being done every year especially if you're going on a big trip it's $350" Primitive could easily clean/pack the bearings and clean/adjust the brakes while the hubs are off during the inspection, but i'm not sure even the $500 "Full Inspection" includes this. Mostly, I feel taken advantage of because I was super lenient and accommodating, but basically I paid $364 for my camper to be gone for almost 2 weeks, and for the techs to tell me that the tires and brakes are totally bad and unsafe. I took the camper to my local tire shop (Ron's in Tempe AZ) and they had the bearings and brakes cleaned/adjusted/lubed within a day for $250 total, and said the date of the tires and brakes isn't the only metric for safety (my tires aren't dry-rotted at all, but Primitive wanted to charge me for 4 new tires and 4 new brake hubs with parts costs double of what their competitor Top Notch quoted me. Also of note, Primitive RV doesn't have any certified/master RVIA/etc. technicians. Ray/Timothy claimed this was because people who are certified inspectors can't do the actual repairs after an inspection. This seems strange, since all the other companies around Phoenix quoted me for both inspections and repairs. I think he was trying to use some word trickery about when using RV comprehensive insurance, but I wasn't using insurance. 2/5 stars, would not do business with them again. I'll be leaving this review on other sites as well, which I rarely do (want to prevent other people from getting poor customer service and wasted time). Super let-down. I blocked Ray/Timothy here on Yelp, but I'm sure he/Primitive will post the usual excuses below this when my review hits. My guess is there will be something about being "a little confused" about my bad review, since I declined the full inspection (this is irrelevant to my argument about customer service and fraudulent attempts to fleece me out of new brakes and tires for no reason). He'll probably claim the tires are from 2015 and the brakes are from 2016, which according to some publication are 'unsafe' (yet my local shop said there's no dry-rot and they are fine for another year with tons of tread/pads). I'm sure he'll claim they went "above and beyond" to make sure I got what I needed, and they gave me lots of good info (this is also irrelevant to my complaints of double-priced parts and 13 days).

First time visiting this business. I came here to dump waste. After spending time checking out…read moretheir services and overall what they have to offer I was pleasantly surprised and pleased. $10 dumping for guests and no brainer for the location and amenities. I was met with a smile and very nice people. I spent a good amount of time talking with Summer about their services and offerings for spots and everything. She was polite, kind, and treated me amazing. You can tell it's family owner and friendly. Everyone is so nice and treats you with much respect and just kind people. This is my go to place here in out and also looking at storage spots as they're super convenient and offer lots of services. Wonderful people and lots to offer can't say enough great things about out them and their business.

The customer service we received was out of this world. Especially when we had horrible service at…read moreanother place. Southwest got us in quickly. They couldn't fix a problem we had but they worked with another garage that took care of the problem and had it back at Southwest in no time at all. Wonderful place!