I did business successfully with the previous iteration at this location and continued when the new owner, Jonathan changed the name to United Ornamental supply so my comments apply solely to United. I recently purchased a gate control keypad from United to control a new access gate I was having constructed. When the company I hired to build and install the gate attempted to program the keypad, there was an internal malfunction that prevented it from functioning as designed. I returned to United and explained the problem to the friendly woman at the front counter. She took the defective keypad into a back room to have the owner, Jonathan examine it. She soon returned and said they would not repair or replace it as more than 10 days had passed since it was sold. I told her I would like to speak with the owner about this knowing that this person was not the decision maker. She went to get Jonathan and came back and said he wouldn't speak with me. So, I patiently waited until closing time, about 30 minutes or so while Jonathan was hiding in a back room. Jonathan was clearly avoiding contact with a customer who had in good faith purchased merchandise from him, but now needed their after-sale assistance. I ended up going to a competitor who rather than selling me a new keypad, took the defective one from United and quickly resolved the malfunction...at no charge to me. This is what United and Jonathan should have done in the first place. Two stars for the friendly and courteous front counter staffer who unfortunately was tasked with assisting a customer's problem while her boss hid in a back room earning zero stars. read more