Okay so I decided to give this restaurant one more final try because the food is good. Listen I placed a online order at 5:30 pm to be ready at 6:40 pm . I arrived at 7:00pm and they told me 4 orders was ahead of me. All for 2 pieces of catfish and 3 wings . I'm going to just cross uncle Remus off my list. read more

I got 6 wings with fries and extra mild sauce. They did me right with my order. The wings were fried hard. And they gave me a good amount of mild sauce. They didn't take all day either. read more

Uncle Remus - 6 Wings Value Meal extra Mild Sauce - Barbeque Near Me - Broadview, Illinois

I have vowed to never do business with them because of the horrible experience that I endured. The customer service was horrific and they allowed me to stand and wait for a online order for over an hour that they could not fill hoping that would just leave. It might not matter because I'm just one person but if enough of these situations occur it will ultimately effect their bottom line. Done trying to support this black business !!!!!! read more

I wanted to give a higher rating but here is why I didn't First you can't call in an order Second placing an order takes a minute however what gave this three stars was the staff member was absolutely a great woman 3rd the wait time was short but when I went to eat the food it was not hot Fourth and Final is they nickel and dime you on simple stuff I know that the price was higher than their competitor but you got less. For example you have to pay for bread. I probably won't be back read more

They are slow I ordered today at 5:20pm young lady taking the order said 20 minutes. Well it's 6:25 and still no food. They wouldn't give a refund either. When asking The girl at the register keeps saying another 10 mins. The app and order option through website does not allow you to place orders in advance. This is by far the worse experience this place need to get it together! read more

Placed an order for 3 piece White, received 2 piece Dark. Called to complain- and returned to exchange for correct food- just to receive another wrong order! Not sure if it's the management, or the cooks that can't count- either way I'm done with Remus. Harolds would never and I was raised on Remus. read more

What can I say about Uncle Remus. My Fish is always good. However, the level of sanitation in the sitting area needs lots of work. read more

Uncle Remus - This is a picture of one of the eight tables in the sitting area. It appears to be some type of glue on the table. - Barbeque Near Me - Broadview, Illinois

Great chicken always hot and fresh and of course the sauce is what keeps you coming back...but poor customer service. No call in orders at 8:30 when you don't close until 10:30....why? Please improve customer service. People spend their hard earned dollars in your business. read more

Best chicken I ever had, service is great people are friendly, and let me tell you that mild sauce is to die for, I wish I could fill up my bath tub with it and just go swimming read more

My husband has been bugging me about this place for 8yrs! He is a southsider & had heard of this westside landmark. I finally gave in and we tried this location. It took him an hour 2 bring chicken back. I was STARVING!!! I had 4 wings w/mild sauce. The fries were fresh, but warm not hot! The chicken too was fresh, but warm as well. It had a good crunch tho. For an hour wait the food should've come straight off of the chicken & into my carry out bag! The food also had too much sauce.. & their sauce is too sweet for my taste. I haven't eaten Uncle Remus in over 10 yrs, I use to occasionally go to the Central location, but it'll probably be another 10 yrs before I come back. I prefer Harold's honestly. read more

Uncle Remus - 4 wings w/mild - Barbeque Near Me - Broadview, Illinois

Solid 3.5 stars. I'd been wanting to try this location for awhile and finally stopped in. There was a wait as usual but my food was piping hot. It was still hot by the time I got home and ate it. The wings weren't tiny but smaller than I would have liked. The mild sauce wasn't plentiful but tasty. The chicken had good crunch and seasoning. My grandmama said her fish was good but no one got a roll. I thought they didn't provide one but previous yelp pics shows a roll. The customer service was solid. Cashier was friendly and professional; remembered who had what orders. Place was clean with a few tables scattered throughout. It was very hot but they didn't have AC on in the front, just a fan but I could tell the back had AC. Which makes sense because the cooks are working with heat but on 100 degree days I would think they want their customers to be cool while they wait. I'll be back but will probably stay away on hot days. read more

Uncle Remus - Barbeque Near Me - Broadview, Illinois

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Typically go to the store on Madison and Central, but was nearby and this place did not disappoint as usual. Chicken was good, fries, and the sauce that sets them apart from everyone else is special! Mild sauce isn't wet and drippy, but kinda sticks to the chicken, fries, and even your fingers. Plus, their chicken isn't really greasy either. read more

Uncle Remus - Barbeque Near Me - Broadview, Illinois

Most unprofessional people. I went in and it took 3 minutes for them to even acknowledge me and take my order, I ordered 2 large fries and told the associate I'd be right back, went next door took 5 minutes, came back and it took another 3 minutes for the lady to come and ring me up, I asked if they were ready she told me the fries were up and it would take another 5 minutes, which would have made me late for work. I think 10 minutes for french fries should have been enough time, she even asked me if I wanted to cancel so I said yes and left. Terrible customer service read more

A co-worker ordered from here today through DoorDash and the driver told him that the cook ended up cussing out everybody in the store all because of the obscenely long wait for the orders placed (ours was a small pan of chicken). The only reason the driver didn't walk out after that was because he already accepted the order pickup. I wish I could give no stars or at least negative stars because the cook's behavior was totally uncalled for and highly unprofessional, and he should be fired. read more

Poor customer service. They gave my DoorDash order away to the wrong person and refused to remake the order. When I called them they rushed me off the phone not willing to discuss the issue. read more

No frills. Just good,fresh fried chicken. The game day special is a good deal if you are having a party.

The hours of operation (on the door) states the establishment opened today at 11. At 11, I stood outside as the worker removed the chairs from the table. The door was still locked and it was 30 degrees outside. I tugged on the door and I KNOW she saw me; I left. I figured they weren't interested in my business If I'm treated like this prior to ordering, who knows how my food or service might be read more

This review is strictly about customer service. The only reason they have 2 stars is because the food is consistently good! Otherwise the service deserves 0 stars. Apparently they ran out of everything except breast this day and instead of the cashier calmly telling me this, she shouts "we ain't got nothing but breast." At this time I'm still very close to the exit door and I nod and say it's fine. She is finishing up a transaction with the customer ahead of me then looks at me and says, with attitude, "so what you want?" I ordered a breast/fry/roll. I pay with my card and she slams my receipt on the counter and starts to mumble/curse how irritated she is with her job. The level of unprofessionalism was unreal! There's not many other locations to go to that are much better. The entire franchise/brand needs to teach their employees how to talk to customers or hire new staff to better represent them. read more

The food is amazing!!!! The Broadview chicken taste never changes!!! The problem is the staff is very unprofessional and rude!!! They really need some customer service training!! I have a video of them cooking my food and throwing fries at each other!!!! read more

The food is delicious. The chicken is fried perfectly and the sauce is amazing (although VERY sweet). For this review I debated between 3 or 4 stars but went with 4 because I believe the food is just so delicious. Now the cons are the customer service is so-so at best. Most days they are not welcoming and my order has had something wrong or missing several times. Also, the prices are HIGH and continue to skyrocket and this started way before the chicken shortage. read more

Uncle Remus will not get my business anymore and this is why (Broadview location): Long read, but worth it!! I had the worst experience at this location. First of all, you can only make online orders therefore you can't talk with anyone (literally there's no option to talk with anyone and I'll get back to that shortly). I placed my order (quite large order) about 8:45pm and the online system said "pick up" time was 9:45pm (which really should've said "we'll start to cook your order" at 9:45). I arrive at 9:35pm and see about 5-6 people impatiently waiting in line. After standing in line for 10 mins and after watching each customer in front of me complain about their food not being ready, I finally arrive at the window. The girl behind the counter kept walking to the back so when she finally came back to the window, I gave her my order info. She immediately said and without checking, "It'll be up shortly". Then she disappeared to the back AGAIN. (Now, it's already been an hour since I placed the order.) After waiting another 10mins in the lobby with every other customer complaining about their experience here, I had enough. When she came from hiding in the back, I ask for the status of my order. Once again, without checking and like it's her automatic response she said, "It'll be ready shortly". I wasn't waiting anymore nor was I spending my money here. I immediately asked for a refund. The girl just looked me dead in my face and walked to the back again without acknowledging my request. I'm furious at this point, so I'm yelling to the back for her to give me my refund. The cooks tell me my order is coming up soon. SOON? As a matter of fact, didn't y'all just start cooking it? I don't want the food anymore! I want a refund!!! They said they don't give refunds!! I said ok cancel my order then cause I haven't received it; besides y'all just started cooking it. The whole time, the girl still hasn't come from hiding in the back. Now, 5 mins go by of me going back and forth with the cooks about cancelling my order, then ol' girl comes from the back and says I have to email "feedback@uncleremususa.com" to cancel my order. Are you kidding me? Now I have to jump thru more hoops because this establishment can't get it right. (It seems as if Uncle Remus has set up their operation with the intention of not granting cancellation requests nor refunds because there's no option on their website to do this; nor can you talk to someone because every phone number leads back to the same automated voice system that still gives no option to talk with someone! UGH!!!) Left with no other choice, I had to follow their "only" process for getting my order cancelled and my money back so I went ahead and emailed them the next day, which was Saturday. I didn't hear anything back so I emailed again on Wednesday. Still no response and I'm not giving up so I decided to scour the internet to find a phone # for corporate. Eureka!! I found a number for their HR hiring department. I called and spoke with an HR lady and explained my situation to her. She carefully listened to my complaint, took my info and said I would be hearing back from Customer Service immediately. This was Wednesday. I waited and still nothing so I called her back on Friday. She couldn't believe I still hadn't gotten a response and she guaranteed I would hear back the next day but asked if she could call me to follow up to ensure I was contacted. After jumping thru major hoops and "1 week later", Customer Service finally responded asking for details about my experience and what went wrong. REALLY? Now you want to know? Well, first off why would it be this difficult to get in touch with "customer service" if you really wanted to know; secondly why did it take for me to send 2 emails to you and had to call HR twice just for you to respond a week later pretending like you care. Y'all don't care!! Bottom line: they don't care about customer service and "BUYER BEWARE" that they are trying everything they can NOT to "Service the Customer". The only helpful person was in HR. Hopefully, she is now aware of their problems first hand and will strive to make it better because I want and will support our own, but Uncle Remus has shown me they don't care to have my business!!! I plan on reporting them to the BBB because if I didn't do my research and gotten in touch with someone that made them follow up and issue my refund, I feel they would've kept my money and that's a crime. read more

I came here twice and they barley give you enough sauce. They try to push you into buying extra sauce. I spoke with a low level employee that was rude and disrespectful. Back to the city I go. read more

Food is really salty (chicken to precise), service is bad,& this uncle Remus taste nothing like the uncle remus I'm use to. I hate to leave bad reviews on black businesses but Professionalism is professionalism! (Also, g pans don't come with fries or warm rolls) read more

I enjoy this chicken soooo much. I have been going to Uncle Remus for well over 30+years. The chicken is very good and the sauce is the bomb. read more

It's a sad day but I just supported this business for the last time tonight 4/23. I placed an order for 15 wings and a large fry online at 6:45pm and we arrived at 8pm (although the email said it would be read by 7:15pm). Based on a previous experience we knew not to arrive on time. Previously, we placed our order online as well, arrived after a 20 minute drive and still had to wait 25 minutes for our order.. We thought we allowed enough time this time to avoid that same wait. This time it was even worse. People who placed online orders at times after ours received their orders before we did. The service was very nonchalant and showed no concern. This is the perfect example of why Black people don't support Black businesses. Maybe they take for granted that because they've been open for years that they can't go out of business. Well with service like this it won't be long. Please don't take your customer base for granted. There's already a chicken place thats opened on the same block amd they'll be getting my business from now on. Many chicken places offer fried chicken wings and fries with mild sauce in Chicago. read more

I decided to stop here as i was coming back from our of town and did not want to cook. The Minute the plane landed i placed an online order to pick up 1 hour later which would have been at 1:20pm. I arrived at the location at 2 and the young lady at the front was polite and told me my order wasn't ready and to go to the car she would call me when it was done. After 10 mins i decided to go back in due to it was over a half hour after my order should have been completed. There lady behind the counter fixing orders tell me she don't see my online order and i may have ordered it at a different location I'm like no ma'am i ordered from this location and show my email confirmation. No apology from her she says well i didn't see it back here. And proceeds to fix numerous other orders as I'm still waiting. The lady ringing up the orders apologized but there is some organizational issues, unprofessional and rude issues going on in this place. Not only was i frustrated but several other customers in the store were complaining and a customer even requested a refund due to the extremely long wait. U have to literally order 5 hours ahead from the time u want it. The food is decent but the service will make me do without for sure ! read more

I love uncle Remus and the sauce is the bomb. It's safer than the Madison location and to my knowledge has not been closed for health concerns. read more

SOLD ME SPOILED WINGS!!!!I'm praying my family doesn't get good poisoning before Christmas!! We ordered wings Christmas Eve and as we're eating everyone stops and starts smelling their food (myself included). Mom says, this chicken is spoiled! I agreed because the taste was off and you KNOW BAD MEAT when you eat it! I've supported this establishment for years but no more! I order on the app and still wait over an hour for pickup!!! Truly disgusting they're trying to mask bad meat with a large amount of sauce! DO NOT EAT HERE!!! read more

Prior to coming into town, I had heard many great things about the food at this place. But the experience that I got was a little off. Yes, the food was great. But the process to get it was very frustrating. We waited over 1 hour for our food. I have no worries about the employees abilities to get the food to us but the laughing, joking, and carrying on with 10+ customers inside does not reflect the best customer service. Along with the fact one of the employees kept yelling to someone over the phone not to call her job anymore. Smh. read more

I ordered what they call a Mixed G-Pan Saturday evening, which comes with 10 pieces of chicken. I wanted to purchase 2 extra breast ($4.50). So I get home with only 9 pieces of chicken, 2 wings and a leg were missing. I called this establishment the same night. I explained to the person over the phone what happened. She asked if I wanted to come back now, I told her I couldn't come back tonight. She took my name to pickup within 30 days. I decided to go back the next day Sunday to only be denied and literally laughed at. Was told I would need to come back on Tuesday to talk to a manager. This was embarrassing and unprofessional. Good chicken but very poor customer relations. read more

This really isn't that different from Harold's Chicken Shack but my significant other seems to think so. The only difference I see is that one chain is more concentrated in the Western parts of Chicago and the other chain on the South. And I believe all the chicken "shacks" in Chicago are relatively cheap so prices are good for me. The menus are damn near identical. I ordered chicken tenders and fries here. The sauces taste similar too. Overall, I liked it. Because I like fried chicken and spicy sauces....oh & hot fries. Oh & as one commenter on here Yelped, they were kind of cheap and skimpy with the sauce. Like geez! I went to this particular Uncle Remus in December 2012 (last month), it appeared to be renovated or new. Since I am not familiar with the area, I don't know if it was already there or just all out new. The customer service was decent as well. And somebody commented that it was hot in this establishment; I can not agree with that. It was pretty cold considering it was December in Chicago lol read more

Timely service. Ordered online and food was ready by the expected time. Received a text saying I could pick up. The okra was good but my hot sauce wasn't included in the bag. Chicken was okay. Fried well but could use more seasoning read more

Located on the NW corner of Roosevelt and 18th Street, there is angled street parking up on 18th Street. The menu is pretty straightforward at the front of the store and you order on the right. There's a fair amount of seating at tables and counter space with stools. The fountain drinks are on the left. It closes at 10 during the week and 11 on weekends. I ordered the rib tips/chicken combo and ordered dark. They didn't have any hot sauce left so it was just mild sauce, which wasn't bad. The breading on the chicken was pretty good. It was thick and crumbly and absorbed a good amount of the sauce. The chicken was properly cooked and the meat came off the bone pretty well. The chicken size was pretty decent. The rib tips were meaty. They had some grill marks but a piece or two was a little tough. The only thing holding me back from 5 stars is with the value. Two dark pieces and 2 large rib tips with another boneless tip, some fries, and a small roll was $7.99+tax. The quality was pretty good but it was a little pricey. I think I'll go back and try the 5 wings for $5.79. read more

This is a hood restaurant plopped down in the suburb of Broadview. The average customers can sometime show up ordering in their pajamas, house shoes, sagging pants, etc. I just try to not pay attention to the wardrobes or the loud cell phone conversations that are the usual. Now down to the staff. They all have the same stoic, clone-like dry a** personalities, quite similar to the currency exchange chicks. If you get a smile, go play the lottery because it's your lucky day. Food can take some time to cook, but I suppose that's a good thing, since it's freshly cooked to order. They are very good for running out of hot peppers, fish- basically anything other than chicken & fries. Just giving a heads up from my experience. To better avoid some bland chicken, ask them to make sure that they season your food, since it wasn't last time you ordered. Hey, it worked for me anyway! The fish is better in my opinion than the famous chicken; that is WHEN/IF they have it available. It's just smaller cuts than JJ's & more expensive, but tastes waaaaay better. You can dine in, if you like. I would most likely never do that since I have yet to see anyone working there clean the tables. Parking can be troublesome since they share the area with a seemingly popular liquor store behind the restaurant. read more

Please listen when I tell you don't wasted your time! I lost an hour of my life waiting for 6 pieces of chicken. There were only 4 other customers who all waited just as long. One guy who ordered after me actually had them cancel his order and refund his credit card. I wish I had done the same after the first 30mins. The chicken wasn't even hot! They had the nerve to tell people 15 mins when they ordered. They are the SLOWEST! Not worth the wait at all. Please spare yourself the frustration. read more

This is not a place you want to go th egos is good but the customer service and the employ are so rude and unprofessional I sat a hr waiting for. A 6 piece wing and still had to wait once I came in to to get my order I as for a refund because I just didn't like the hospitality and the way they run there business it's really slow and I think you guys should consider going to another one read more

Best fried chicken I've had in a long time... the taste goes far beyond that highly over-rated Harald's Chicken Shack. Their wing size is good and the sauce is awesome... it's worth the trip to the Westside. They even give you buttered rolls instead of 2 pieces of stale bread. Yay!! read more

Uncle Remus - Barbeque Near Me - Broadview, Illinois

As valuable customer of Uncle Remus for many years today I have a change of heart. I have ordered from them numerous amount of times for parties and football games in past years. However, today I placed an order of 30 wings half hot and half mild. When I got home I was extremely disappointed due to the fact the hot wings had barely to no sauce. The mild wings were smaller in size than the hot wings. I have NEVER had this issue in the past. read more

One star because I've placed an online order and paid for my catering order online as well. Pick up time is for 2PM. This time was confirmed via email and everything. 2PM no order was ready. The pick up person was able to leave and get another catering order from a different restaurant and come back to picking up the catering order. I mean by now you'd think after 30/40 minutes it would be ready. BUT NOPE!!! Now 3 PM and my order still isn't ready. This order was for a surprise birthday party for 3 PM and needless to say, the pick up person and the Uncle Remus chicken wings were late. Smh. I've recommended this place for their chicken wing needs for a couple graduation party's and I will be letting them know not to order their 150 piece chicken from here because it will be late and they will definitely be late to the party. Chicken and all. read more

Just moved to Maywood a couple blocks from Remus so decided to check the place out. Cheap, good, and no frills. Friendly patient staff. Medium Popcorn chicken for 2.99. Enough chicken to feed two people. Love it! Only three stars because no AC. Tried to eat there but sweat the whole time and had to bring the rest home to eat. If you're looking to eat on the cheap, check out Uncle Remus. read more