I went to the salon for a blowout yesterday. Really just needed a pick me up and let me say Colleen was great!!! She was so sweet. Considerate the entire time checking in that I was comfortable. Really took the time to understand how I liked my hair and when I left I felt so so good. Her station was clean. She was great. I WILL BE BACK thank you Colleen! read more

Ulta Beauty - Hair blowout with root lifter! - Cosmetics & Beauty Supply Near Me - Riverbank, California

Went here to get one and one thing only which was my favorite cleanser!! They had it so good avoid any further financial damage which I can and WILL do here I grabbed it a few more things and left!!! I love this location though especially the girls!! They have just about everything read more

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I actually really like this store, and the staff is always super friendly, just be aware. They're out of stock of a lot of things on a very regular basis. Always best to call ahead. read more

I paid for full highlights and a full root service, but unfortunately the results were not what I expected. I'm very disappointed and now my hair will need to be redone. Ulta did offer to have another stylist fix it or provide a refund. I decided to take the refund and will not be returning to this Ulta location for hair services with Victoria. read more

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I'm honestly shocked by how unprofessional and dismissive the customer service was during my visit to this Ulta. This is now the second time recently that I've come into this location and had a horrible experience. I came in needing help finding a few products and tried to ask an associate for assistance. Instead of being greeted or helped, I was completely ignored. The employee looked right at me and continued what they were doing as if helping a customer was an inconvenience. Standing there waiting to be acknowledged and being brushed off is extremely frustrating and frankly very rude. What's disappointing is that this wasn't a one-time situation. I specifically came back hoping the last visit was just an off day, but the experience was exactly the same. At this point it feels like customer service simply isn't a priority at this location. Ulta is supposed to be a place where customers can get guidance, recommendations, and support while shopping for beauty products. Instead, the atmosphere here felt unwelcoming and dismissive. When customers are spending their money in your store, the bare minimum should be acknowledging them and offering assistance when they ask. Management seriously needs to step in and address the lack of professionalism and basic courtesy from the staff here. Ignoring customers who are asking for help is unacceptable and leaves a terrible impression read more

Staff is the best. Special props to Mercedes for always handling with personal VIP service. She knows how to treat Travel Ambassadors very well! Kudos to the store and staff for always going above & beyond. read more

I placed an online order at 8 am for in store pick up. I received an email once they opened that my order would be ready in two hours. I never received anything after that. Four hours go by & I called the store to get a status update to only have them tell me "I'll start it right now give me 10 minutes." I will never do an online order for this location again. read more

This has been my go to Ulta for sometime now. I live not so far from the store. My wife loves to shop here and if I'm in the mood for product, this is where I'll go. I feel like they have a good selection of colognes and products for men. They have a points system that is tracked with your phone number so when you accumulate enough points, it can go towards products. If you're close to Riverbank and need something for your hair or face, this is the place to go. read more

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I went in today to pickup my order but I was unsure if the foundation I purchased was the right shade. I asked the lady at the pickup counter if it was possible to check the shade before going home and she was super nice and helped me find the correct shade I needed. The one I had purchased was actually way darker than my skin tone and she got multiple shades and swatched them to on me to help me find the correct shade. Her name was Johleen I believe. Super friendly and very helpful! Will be returning to this location because all the workers I interacted with were nice and helpful with recommendations! I'm not that experienced with my makeup so all recommendations are appreciated! read more

I love the customer service here. I'm not a girly who's big on makeup so when I go asking a million questions they are always so friendly and always make sure that I have everything I need. There's a gentleman who works here who I believe is a manager unfortunately I didn't catch his name, but he is so sweet and I just love that he goes above and beyond for his customers. read more

I have never had issues or a bad experience ever like i had here, Deloria and the man working with her at the front were so rude and extremely unhelpful. I tend to avoid talking to the sales associates as much as possible for reasons like this. Out of all the Ulta's near Modesto this one has to be the one with the most rude and entitled workers, take your business elsewhere maybe like the Ulta in Turlock where they can actually talk to you like a paying customer and will help you and your experience be better. Im giving it all stars so this can be seen as one of their top reviews and you know NOT TO SHOP HERE. read more

My experience here is phenomenal. They welcome you in. And not right away which is a good thing , then ask if you are in need of assistance. As a woman of color it is bad form to ask right away do you need assistant because that imply you really are not welcome. They just want you out and follow you around. Everyone seemed to be welcome and given a little time to look things over for themselves. I also like the fact that the staffing is well thought out. All walks of life , ethnicity and age. And the staff know their products. God bless. Mrs Darlene Giice read more

I went here at least 2 to 3 times. The last time I went I asked Jennifer to please not turn my hair red. I walked out of there and it was three shades of bread. I never went back. Although these hairdressers have been doing this for 10 ,15 years, They still need to listen to your direction. I would not recommend this place. read more

I went to the salon to get my hair dyed darker. I never in my life would've guessed that dying my hair dark would be damaging. I told the "expert" salon hair stylist I wanted to go back to black or dark brown. She asked if I wanted olaplex or keratin and explained that both would help keep my hair healthy. I opted for keratin because I have gone to another Ulta salon before and did the express keratin and loved it. When she was finished with my hair it felt terrible but she said once you wash it, it will be soft. Well when I washed over 8 hours later as instructed, I look like I got electrocuted. The whole top of my head and top layer of hair all the way to thhas broken off little fly aways, I have a chunk of hair that's short and broken in the top layer in the middle of my head, she chopped off. 1/2 and inch and the ends still feel like hay and all down the top part of my hair are baby fly aways that stick out. I have two big events coming up and tried to reach out. All ultas response was to buy more things to help it. Pretty disappointing as I previously told her I had damage 5 years ago and after all the work of trying to restore my hair the damage is back. When I reached out to ulta all they said to do was buy olaplex. read more

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love ulta, in store experience is good but i always wait 10 mins for a curbside pickup order. it was never this bad but i usually do a pickup order once a month and these past couple months ive been waiting 10 mins for my pickup order. every single time. i'm currently waiting for a curbside pickup order, i got here at 12:45pm it's currently 12:55pm. its making me want to shop somewhere else update: never got an apology for the wait, they weren't even aware i was waiting and they made a mistake by putting my order under a different name and had to wait another 5-8 mins for that to be sorted out. would change my rating to 1 out of 5 stars read more

I'm not one to make reviews on anything if I'm being honest so this just goes to show how upset I was with my last two experiences here. Pretty much with both visits I was ignored when I clearly needed help and again it's okay I get they are busy but it was weird how everyone else around me was getting asked and assisted but me. I didn't even get greeted, just overall the vibe was weird idk how else to say it (I wouldn't solely make a review on this alone, there's more to it). The reason I'm upset is because my last visit I stood in line for about 5 minutes with absolutely no one helping me or even at the very least saying a simple "someone will be with you shortly" Not one single acknowledgment. And the counter was full of workers and they all made eye contact with me several times. I work in retail and have for many years so I know this is not acceptable at all, there was no reason for me to have had this bad of an experience. I do look young so I'm not sure if that's why I wasn't being assisted properly but that should not matter. It doesn't make a person feel good to be ignored, is the point I'm trying to make. read more

My sister and I visited Ulta today shopping for her wedding gift! Caroline & Genesis went above and beyond for us in the fragrance section and helped us find the perfect perfume for her special day. Caroline really stood out with her sweet energy, I remembered her from the last visit she assisted me with my birthday things and signing up for Ulta credit card (best decision ever lol) They both are wonderful workers. Give them a raise and promotion!! Thank you Ulta team. read more

Ben OMG he is one of a kind spectacular!!! He took care of everything I had an issue with and he made it fun. If anyone goes into Riverbank Ulta make sure you ask for Ben!!! read more

This review is from my salon experience with stylist Leti I came in with damaged post-color hair and she worked magic in the salon chair to not only give me the most amazing experience as a guest but also color corrected my hair into a perfect blend of fashion/ fantasy color! Leti is a down to earth person and I'd recommend her talent to anyone :-) read more

Ulta Beauty - Color correction / fashion hair color - Cosmetics & Beauty Supply Near Me - Riverbank, California

They have 10 people in line and 1 associate but multiple people walking back behind counter not helping.

I went in for one thing but left with more.. I mean, what girl doesn't ? Lmao. Tabitha was super helpful and sweet. I wanted the eye shadow pallet she was wearing but they didn't have it in stock. She told me to get the reminder on my app when it's available and literally... hours later when I got home it became available to order!! So I ordered. lol. She definitely went above and beyond to help me. Thank you !! read more

I dont like to leave negative reviews, so when i came home and immediately posted a bad review, i felt bad and deleted it. Now after several washes I can safely say : DO NOT GO HERE. I wanted some highlights to lighten up the front of my hair. I now have completely different coloured hair than i started with. Its by far the ugliest hair ive had since the box dye years of high school. I dont know how she fucked up this bad but Leti MESSED MY SHIT UP. I made a point to learn the words for what i wanted from my two previous hairdressers who live out of state and i am flabbergasted at how she messed this up so bad. I want some brassiness toned out-i now have some terrible color thats like brown and looks like dirty paint water. The highlights? A full in joke. Its pathetic how bad it looks. You cant get a refund of course, but if your trauma is low they will "fix it." My hair feels like SHIT. She left the toner and bleach on for coming on 2.5 hours...Dont come here. read more

Came in blonde (2pics above not their work) & came into ulta few weeks after just to get a bright tone over to freshen the blonde up but left brunette... (bottom two pics) I am never one to leave bad reviews but I don't want anyone experiencing what I did. This was the first time I went into the salon for a service at the riverbank location and I wish I cancelled the appointment. Got a refund back after being told to "just wash it out a few times" but still was brunette... was given negative energy by the GM manager when I came for my refund. I apologize for any inconvenience my complaint caused and thanked her for understanding and she said nothing to me. Unfortunate due to me being a ulta associate in the past, the management I've worked for has never treated salon customers with attitude especially for a fault on the hair stylist. read more

Ulta Beauty - Salon Experience - Cosmetics & Beauty Supply Near Me - Riverbank, California

I stopped at Ulta last night to buy my friends daughter a birthday gift. Right away I was greeted by an employee who was very helpful. I explained I wanted something for a teenage girl and was hearing a lot about the Ariana Grande perfume. She showed me the different perfumes and shared what her personal favorite was. When I still couldn't decide she showed me a mini collection of each perfume. It was perfect!! I really appreciate her help. The line moved quickly and when I got to the counter Elizabeth checked me out . I had some questions & she was happy to answer all of them . She was very nice . I look forward to coming back!! read more

I personally like this location better than the others in my area. They are always well stocked & the customer service is wonderful.

Never EVER get your hair done here. Here is a picture of what I asked for and a picture of what I received. And the worst part is, I was charged $340 for this disaster and I was there for 6 hours. I tried to reach out to ultas customer service but of course I haven't heard anything back so I came here to warn the public. I'm disgusted and I will not return to this location again. Here's a picture of what I asked for and here's a picture of what I received. read more

Ulta Beauty - What I asked for - Cosmetics & Beauty Supply Near Me - Riverbank, California

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Another amazing transformation by Leti! I booked a highlight session online (definitely should have done a consultation before so I could have prepared her for the time) but we ended up doing a major color correction to strip my color out and go blonde. Leti as always is extremely talented, so kind and informative and will always prioritize the health of your hair. I didn't even think we'd get to anything above a golden blonde, but MAN did her work BLOW me away. I came home and my husband couldn't stop obsessing over it. Highly recommend booking with her a month in advance as she is always booked, but I've also seen the other stylists work/art as well and they're also amazing!! read more

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Providing two reviews for this store. My first review is for the salon. I recently made an appointment to get my hair colored and cut, but was not provided with an honest estimate on the overall pricing. I was told over the phone by an experienced stylist that I could come in for a consultation and didn't know she would be charging me for every minute I was there. I spoke to two different stylists who differed in their pricing drastically. I spent about 5 hours at the salon and was charged over $600! I am only giving two stars instead of one because I actually got a close enough color match to what I had described and shown through pictures. The stylist bragged about her work and I have to say, she did okay for the price I paid. I have been to many salons who offered just as good quality of service for half the price. I understand the economy has changed and prices have increased but I was not notified when my tab increased from $200 up to $600. My hair felt dry after it was washed and styled. Just a suggestion to management, train your staff to be upfront with all pricing instead of letting stylists do a bunch of things to someone's hair and then charge them an arm and a leg for it. I will not be returning to this location. I feel like I was wrongfully charged when my stylist was late, had to run around doing other things and did not notify me of additional charges. Thieves! As far as the store as a whole, it's pretty neat and organized. The few times I have visited, the store had mediocre stock of things. But during Christmas time it was awful to visit this location. People were rude and were giving a lot of judgmental looks. They are terrible at answering their phones. Not sure why either because they aren't incredibly busy. If you're visiting this store, I would strongly suggest just to buy products. Don't go to the salon. read more

If you go and get your hair done at the salon, I RECOMMEND IT!!! I got my hair done by Leti and she was super nice and throughout the whole process would let me know what she was doing with my hair. She is amazing, this was my first time there and I will definitely be going back. read more

Went here today to get a toner that was listed $7 online but was initially $14 (side note: it was not an online exclusive sale) and went to the store physically, saw FIVE toners on the shelf, and was told it was "only online exclusive" even tho the app said it wasn't. Not only that, but getting help from the workers was a STRUGGLE. No one wanted to help and were avoiding our glances and would talk and gossip among themselves. Went to the ulta in Modesto and they called the managers in riverbank about the sale and kept insisting there toners were "OUT OF STOCK." WE WERE JUST THERE 30MIN AGO?!!!! (the app also says there in stock!!) Luckily the Modesto employees were EXTREMELY HELPFUL and I was able to get the product FOR THE PRICE IT WAS LISTED ($7) and were really nice overall. If u want actual service and wanted to be treated as a human being AND pay for the price as what's listed then please go to the Modesto one. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Riverbank, California

Went here for some mommy me-time and it was amazing. I had an all-over color and some highlights added to the front and under of my hair. Leti was absolutely amazing, she listened to everything I wanted, she offered water, a new mask after mine got all dirty, and she even went to the brow section to find out if they had an open appointment for a wax-which they did! Sky waxed my brows today and she did an incredible job and made them look perfect. They weren't even that red after the waxing and it didn't hurt very much during. Both were great at communicating and very friendly and it seemed like they were actually happy to be there! Very pleased and would highly recommend! read more

Ulta Beauty - What I requested... - Cosmetics & Beauty Supply Near Me - Riverbank, California

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The Ulta Beauty in Riverbank, CA has an all-star squad of beauty vets. The licensed salon professionals offer brow, hair, and skin services ranging from express pick-me ups to full transformative services. Come meet the team! #ultariverbank #ulta #209skincare #209hairstylist #209brows #centralvalleyhairstylist #centralvalleyskincare #centralvalleybrows #riverbankskincare #riverbankhairstylist #riverbankbrows read more

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I usually don't know what I'm getting as far as make up sadly.. but I was relieved once the sweetest soul Aileen approached me and helped me! I was color matched my her with (MAC products) which was amazing I never felt so comfortable shopping with her help. She routed me to everything I needed to skin care to make up brushes ! Thank you Aileen for helping me today, I will be coming back most definitely! Such a great experience read more

Ulta Beauty - Mac concealer , foundation, Morphe brush, Morphe Mascara, The ordinary, lip plumper & gloss. - Cosmetics & Beauty Supply Near Me - Riverbank, California

I was in need of a haircut so I booked a curly cut and a deep condition through their website. A day before, someone from Ulta called to confirm my appointment and informed me that a deep conditioning came with all curly cuts so she took that off my booking. When I arrived to my appointment I was offered the conditioning and said yes as I thought it was part of the curly cut. In the end I did not get either a curly cut (it was completely normal and not for my type of hair) and was charged for the conditioning. Ulta please do better to train your employees on what is part of a package and what isn't. Also don't advertise curly cuts if you don't have the skilled employees to do that. The haircut isn't bad but with my curly hair I look like Lord Farquaad :( read more

Honestly if I could give this one star I would. My MUA cancelled on me at 11pm the night before an event. So I made a last minute appt at Ulta despite my hesitation. The stylist was not bubbly or outgoing. She takes me to the Clinique bar & has the girl there color match me. None of the colors were a "full coverage match" they use "stay matte" on me. Why would you absolutely insist on using that foundation/brand when there is only 16 shades available? Stylist takes me back to the chair & does my makeup. When I say my one year old niece could have applied smoother foundation I mean it. I was clear that I wanted full coverage. For background I have dark spots & acne scarring. She didn't use a concealer or anything. The bottom half of my face looked like I had no foundation. I asked for a Smokey eye & I looked like a raccoon. The lipstick we decided on together made me look like a clown, but she didn't say let's pick another. When she spun the chair I was fighting back tears of wasted time & complete disappointment. She was supposed to do my hair , I was looking for half up/half down. She started teasing the crap out of it like it was 2001 one & I gave a mortified look & she brought the tease down. The fly away & non smoothing looked half asses at best , again I could've done my hair & much better at that. She used a 1inch barrel curling iron & the curly had pretty much fallen out by 7pm. After getting up from the chair I found tester makeup remover & removed the lip & foundation. I only had thirty minutes to get to the venue, could not reapply the eye. Redid my entire face (minus eye) & didn't have time to redo my hair. This experience at Ulta truly ruined my night bc I didn't take pictures bcuz I was embarrassed of my hair & eye makeup. In small talk with the stylist -- she told me that she wasn't an MUA & I mean okay I understand but Ulta should not be allowing people to work on peoples faces charging "full glam" prices if they literally have no idea what they're doing. I will NEVER book a service with them ever. read more

Really bad store especially the hairstylist they really rude and unprofessional they really make me mad and frustrated every time I come here if you wanna have a really bad day and messed up haircuts come here read more

I was at ultra riverbank yesterday, the lady that helped me with mascara was very pleasant. I went to check out and was not satisfied with the service. I have the receipt with a name. I had received a gift card and handed it to her and she slid it back and said "well open it." I did and I wasn't sure about sliding it in the machine so I asked. She was getting very aggravated because of my questions. I did leave the wrapper from the gift card on the counter she was not pleased with me. I had no where to put the wrapper and received a look. No big deal I just have always received good service from you. read more

I am sure the products they carry are wonderful but I could not get any customer (new) customer help to find out. I didn't know anything about the products they carried and asked ( sorry didn't (get her name) tall blond multi colored hair..... Upon asking what I was there for she was immediately irritated that I didn't know what I wanted exactly....I asked about the products she replied which products ??? I said eye shadow ....she said which eyeshadow.....????? My 2 star rating is for customer service as she obviously put in an effort to show up. And I didn't want to discredit Ulta for her lack of service. Claribel Rd Riverbank I LEFT read more

Don't have your hair done by Leti and Sequoia! I came here to have my hair done by Leti. She introduced me to her assistant Sequoia who was rude from the beginning of my appointment. She rolled her eyes at everything I asked about my hair and scoffed everytime she had to do something. It made me really uncomfortable. Then Leti who told me that she has been doing hair for so long, like over ten years, makes my hair dark brown when I came to be brightened up with highlights. I even had a picture of what I wanted and I told her it came out brown where is my blonde and she said to just "give it a few washes". Um no. All of my blonde was gone and I was now seriously a brunette. I was so embarrassed I didn't want anyone to see me. I still had to pay for the full service and just hope a "few washes" fixed it. No sorry from either of these two stylists. read more

Has anyone else had a rude experience with the old lady with glasses ? I believe she has a little color in her hair and she is possibly a manager. I was shopping for my granddaughters last week , I noticed this associate being very short and rude with a woman who was possibly Syrian? . I frequent Ulta at least once a week, This is the second time I witnessed her arrogance while attending to an ethnic customer. I felt so bad for the Syrian lady. That associate/ manager seriously walked away while she was talking to her! Yep, She Literally turned her back while she was asking her a question and hurried on over to help an older White women . I hate to make accusations , but I'm starting to see a pattern with her. Get better! read more