Just got color matched a few weeks ago and the cosmetic specialist made me feel like I was a super inconvenience and was trying to help everyone else as she was trying to color match me to my correct color.(usually order online only) I ended up buying all the products she recommended spending a few hundred dollars. I did my make up a few days later and I looked so white !(casper white) I just returned all my make up two days ago and ANGELA helped me re match to my correct color. She's literally the only one that knows what she's doing and was so nice about helping me and was very patient. YOU GUYS NEED MORE ANGELAS! I'm literally only going to go to her when I go in. She matched me perfectly and I'm super satisfied. SHE IS THE ONLY REASON WHY I AM GIVING SEPHORA 5 STARS . THANK YOU ANGELA! read more

Took my mom Mother's Day to get her some blush she's not fully educated on application of makeup and neither am I. we use Minimal makeup daily . However the employees weren't as helpful.I felt like I had to engage more to get service. Would have been nice to have better customer service to help my mom get some options for blush to match her skin tone and make her feel more comfortable and explain more instead of just assuming that every person he walks in the store, knows how to use all the makeup correctly. So we headed out becoming disinterested and didn't buy anything when we walked in. The store was pretty empty anyways and Mother's Day sounds surprising for Sephora store to be so dead inside. read more

I've been to this location so many times and prefer it HEAVILY over Sephora's that may be in a kohls because of the limit of brands and variety as well as them being sold out of things. THIS location however never is!!! As much as I love other make up stores there are simply some brands exclusively being sold here and unless you're heading to Neiman in the cosmetics department so this is amazing!!! My best friend and I come here quite often and I am a rouge member my shopping addiction of cosmetics is a little out of control, not to mention this one specifically is right next to a Starbucks in the mall and across the Apple Store. Lethal. Anyways there was a few Dior lip products as well as patrick ta that I was looking EVERYWHERE for and the girls here are so sweet they not only helped me find what I was looking for but right before I left I got a couple more things as cute too faced lip gloss and liquid Armani pink blush which pairs so nicely with my Chanel blush on top of it or Patrick Ta. LOVE how they always have what I'm looking for in stock, LOVE their enthusiasm with the make up as I am such a girly girl I could go on and on. Atmosphere is always hot and busy there's no way around it lol but when you leave with the goods you were hoping were in stock it makes it all worth it!! read more

SEPHORA - The last two products that were recommended to me by a lovely employee and now I must have all the liquid blush shades! The best service! - Cosmetics & Beauty Supply Near Me - Modesto, California

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Let's just say I had the worst experience of my life at the store left with complete anxiety, stress, and a panic attack. I can't even begin to start with these employees and what they put me through. Let's just say that they lie and they manipulate you straight to your face and gas light you. Yasmine will lie straight to your face and leave the rest of her employees too look like the bad guy. they'll make you feel like you're stealing and lying and stare you down and RACIALLY profile you! Also Seth the manager extremely unhelpful read more

I had an unpleasant experience after leaving from this Sephora location while trying to use my merchandise card. From the moment my boyfriend and I walked in, we felt unfairly profiled. What should have been a simple purchase quickly turned into an awkward situation for us due to the way it felt staff was treating us... they were watchful, and unnecessarily suspicious just because I declined wanting a basket to shop, since it was a quick simple essential purchase...There was no reason for us to feel singled out or judged for using a merchandise card as well, that I finally had some time to come in for since you are forced to use them at an actual store and not online. Funny how the vibe quickly changed towards us at the fact we were actually in line waiting to buy the items as if they expected us to walk out with lip balms and eyeliner? Just the audacity to walkie someone to do a walk around us for simple inexpensive items. Sadly this is why I have just been doing my shopping online more often to avoid this type of energy around me. Shopping at Sephora should feel welcoming in person and respectful, and unfortunately, that was not the experience we had here. read more

Worst experience I've ever had. The workers were racist and made me feel extremely uncomfortable. They kept staring at me and watching my every move like I was doing something wrong. At one point, I took my inhaler out and put it back in my bag, and they assumed it was a vape. Without listening to me or letting me explain that it was a medical inhaler, they told me to leave the store. I tried to say it wasn't a vape, but they didn't care and just told me to get out. Completely disrespectful and unacceptable treatment. I will never be coming back. read more

Went in to Sephora and was greeted by Hawesta , amazing service , sweet and kind I would 100% go again Hawesta gave me a great experience at Sephora ! read more

Called to ask for a product ,, was told it was in the shipment in the back and was told to come by tomorrow . 1 min later Anthony Called and said he found one for us to come on in he would hold it . Definitely the best customer service hands down he didn't have to call back but he did !! Much appreciated awesome help read more

Went into the store on Wednesday 2/4 at approximately 4:45 pm to buy a very specific lipgloss my daughter wanted. A Sephora rep pointed me in the right direction and mentioned once I decided on the color, she could check what was available. After taking a few minutes to decide on color, a second employee came up and asked if I needed help. I asked her if she would grab the color lipgloss I had chosen, in which she rudely stated they were out (without checking). I told her the first employee mentioned checking a drawer for stock. She was adamant they didn't have any until their next shipment and DID NOT check. I was almost out of the door when I decided to check online for nearby stores (my daughter really wanted this lipgloss). The store I was currently in (dale road) showed it was in stock and available. I decided to give it one more go and walked back to the lipgloss area. A third employee offered me help immediately and opened the drawer to check. Low and behold a complete FULLY STOCKED product in the drawer. The associate then relayed into their employee ear pieces to make sure to check the drawers for stock. I was able to get the lipgloss without having to drive to another store. I paid for my product and was happy it worked out. This would have been ok had it ended there. However, upon my exit, as I'm literally hand on door ready to leave, the second (remember not so helpful/rude employee) walks up and in the most condescending/rude (yet again) tone says, "you enjoy that". Well thanks TINA, I will. However what I don't enjoy is the lack of customer service and unwillingness to attend to a customer. She could definitely use some re-training at best and at worst maybe look for a job NOT dealing with people if she dislikes it so much?! Was this long winded- yes. A first world problem with so much else going on- sure. But is TINA walking away without being called out- NOPE. Probably won't visit this location again. Also, I really hope rude lady's name is actually Tina -because I made sure to ask her for it after her final comment and that's the name she provided ‍ read more

I walked in as a first time shopper not knowing what I was looking for as a gift for my young daughter who asked for Sephora. I'll also add that when I'm not at work, my look is best described as homeless with an apparent allergy to properly applying makeup. I didn't feel judged AT ALL. Amanda was very helpful and walked around the store to show me what would be great for a beginner and what she's not ready to use for her skin and age. We picked out quite a bit together. I went in thinking $50-60 was a good range but ended up walking out spending almost $150, she loved everything! I wasn't pressured into buying anything and she really knew her stuff and was able to explain things in depth. I'll be taking her back in soon to make sure she's got everything she needs and she can start experimenting. She was so happy with all of it and my experience was fantastic! read more

Bad experience. Took 20 minutes to find someone to attend me which I didn't mind waiting but was told they were meeting me at a specific spot and forgot about me. Drove 45 minutes to this Sephora. Got shade matched wrong for a huda beauty powder from one of their employees in November. I look completely yellow. I didn't know of this until two months later when someone said I looked yellow. Turns out it wasn't the shade of my Concealer but my powder. Tried to exchange it but the employee kept tapping my powder thinking I might've done something to it? But in reality I was coming to switch the shade of my powder two months Late because I got shade matched here WRONG. yet didn't want to let me return it because it was 50% used from the two Months I had. How was I supposed to know I looked yellow unless someone Told me??!! read more

There customer service is horrible!!! So bad attitude to ask them to get something for you! Don't lock it up then if asking you to get it is too much for you, that's your job to get it,why sooo much attitude towards your customer I've spent over 600 dollars today you would think I would atleast got "anything else" a smile ,maybe but in that kinda store guess not! Definitely won't be back fix ur staff!!!! This was the absolute worst experience ever! I will never buy the gift sets there so misleading... read more

Danyella I think was her name. She greeted me at the door, helped me with a pick up order, helped prepare some samples of a product for my wife, and found an item for me SO QUICKLY. She was -by far- the most efficient and helpful person I've dealt with at any beauty store. I often will pick up stuff for my wife on my way home from work. And it can be very frustrating, and many times the employee can't find the item, only for me to find it afterwards. But not today, so thank you! read more

Time to update my review as the old employees I talked about I don't see here anymore. Every time I come here I'm helped by Angela & honeyyyy she is the best!!!!! She goes above n beyond to help me. She's extremely knowledgeable about all the products. In fact anytime I'm helped out at San Jose location or by anyone else I always end up having to make a return & it's extremely frustrating. I never get the right product. But every time Angela helps me she does such an amazing job helping me. She was the only person who nailed my daughter's color match for foundation. 3 times I had to make a return. Not with her. She knew exactly what we were looking for and matched my daughter beautifully. I'm sad to see that she's not at Sephora as much. I'm going to tell you I only want to go if she's there. Otherwise I'd rather order online. Because I'm tired of wasting my time with employees who aren't as knowledgeable with products and can't color match. It's much easier dealing with a an experienced beauty advisor. And she absolutely has the best personality!! She's easy to talk to , friendly, & so so helpful. I leave feeling confident in my purchase. I will continue to call ahead and make sure she's available before coming. Honestly why would Sephora not want her there all the time is beyond me!!!!! read more

Horrible customer service. No one offered to help. Workers just standing around talking to each other. They don't answer their phones and have an attitude when you attempt to ask for help. Will not be back. Will continue to purchase online. read more

Normally do online shopping just based off this day and age racially profiling still happens often but the this last week I stopped by didn't have time to wait for an online order but had my online cart ready employee was more than helpful haven't been into a Sephora in a while that makes me feel comfortable enough to shop at. So kudos to this location. read more

Went in with my sister last week and immediately felt unwelcomed. Constantly being followed and stared at by workers, one approached me and asked if I needed anything, when I said I'm good he looked me up and down. We ended up just leaving because we were so uncomfortable. read more

W place i love it its so cool and fun the only thing i dont like is the workers they have an attitude

Just don't got to this place. It's 50/50 on a good haircut. Barbers don't care just want to get you out the door

It is impossible to find this place. After an hour or searching I decided to give up and drive to a further location

I went in to look for a few new things and everything was great. I got the help I needed and I was about to check out and I asked the cashier "Susay" something like that and she was extremely rude. I have anxiety already so I try my best to check out quickly and answer the questions they ask but I asked her if they had a mini size product that I wanted instead of a full sized and she was annoyed through the entire online ordering and check out. Don't put rude ass people at the register! I tried to remember her name for the review. read more

I've been to this Sephora multiple times and I've always had a great experience. I go so much that Brandi always recognize me and assist me. Yesterday I went in and of course I saw Brandi but this time Tabitha assisted me. It was my first experience with her and she was phenomenal as well. She spent a lot of time helping me find the products I wanted and compare them to other products that I didn't know about to see which was a bettet fit for my cosmetic needs. There's definitely consistency at this particular location with their outstanding customer service.. Looking forward to going back as always!! read more

¹monday 17 aroumd 4pm ....¹very judgmental. not one helped me but they did take a look at me wile rolling their eyes. is fine i dnt mind spending money somewhere else. they make me feel like julia roberts in pretty woman .... minus the job she performed :/ read more

I gave this location 3 stars because lack of Inventory. Also, I felt rushed like hurry up and get out. Representatives are willing to help which is a plus. Did not have a problem with that. But every thing I wanted wasn't available. read more

Dear ALL-STAR Team SEPHORA, Happy New Year!!!! I want to Thank Your Amazing ALL-STAR Team for an Awesome Beauty DAY Experience!! Thank You EDDIE and TAYLOR for making Our visit so very SweeT! Thank You for being so kind and for sharing Your BEAUTY Knowledge with My Mother and I on Tuesday. All of Your tips and insider ideas...Were Awesome!!!! Eddie mom Loved The Mascara Favorites pack and Taylor THE LIPLINER IS PERFECT!!!! :) Thank You Eddie and Taylor for keeping shopping so much FUN. We will be back!!! Love Always, Stephanie :) read more

I'm pretty sure they were thinking I was stealing and honestly it made me so uncomfortable I didn't even buy anything and had anxiety and left. I got asked 5 times if I needed help. 3 by the same person. She handed me a bag for 2 things i was just kind of looking at the colors of so I put them back and the bag. then found me again to ask me about if i changed my mind about the item. like clearly? if i didn't have them in my hand ma'am. Then when I got so uncomfortable I just wanted to get my pick up order and go and on my way to checkout a manager asked me if i was needing help but like super aggressively? then her and the other girl just eyeballed me clearly talking about me while I was in line. I have such bad anxiety and struggle with being around people in general and these workers made my experience not great. I usually don't write reviews but this was just a really bad experience for me. Ultimately they were fake nice at counter and I will go to the kohls one like I usually do lol read more

Went there the other day. So many employees but no one was really helping only a couple were busy. Most were standing around talking. The door greeter was of great assistance though he was pleasant. After years of going in there once in a while. I've come to the conclusion that they're picky on who they offer help to. Maybe they thought i didn't have money to spend. But every experience I've had at this location has always been MEH-. Ulta on sisks is always a pleasant place to be. They're always walking around with baskets just Incase you need one. And always offer help with out having to ask. Only reason i Shop at Sephora is because they things i can't buy at Ulta. read more

ANGEL. Angel helped me out! super knowledgeable and full of energy, definitely passed all the good vibes over. Was looking for an affordable option still with long wear for a wedding next weekend. Found everything and plus what he had recommended. 15/10 will be back! Thank you Angel you're awesome! read more

Shu Uemura Eyelash Curler and Clarisonic. Need I say more? I fell in love with Sephora the first time I entered those hallowed doors in SF many moons ago. So many beauty products under one roof! Heaven. Now that Modesto has been graced with the addition of Sephora I can sleep well at night. I mean, if one has a beauty 911, where else can you go in Modesto to pick up Bliss, Oscar Blandi and Stila for a complete beautification? ;) read more

A temple if you are a girly girl. Nothing mediocre here. There's Ulta Beauty for that. Yeah, I said it. The sheer fact that Sephora carries the Nars line alone sets it apart from other beauty emporiums. Way, way apart. Since this is the Modesto store, smaller town translates to smaller selection compared to the SF stores. Such is life. Unfortunately, the small town thing also translates to the really coveted items selling out. But they'll happily call the jcpenney store, right here in the same mall, to check if they have your item in stock. And most of the time, they do. The real gem here is Jane. She knows products & inventory like the back of her hand. When you consider the inventory runs in the thousands, that's beyond impressive. Ask for Jane. The smaller inventory keeps it from being a 5 star spot. 4 stars. read more

So I went to Sephora in JC Penney's there was nothing on the shelves and the girls that worked there had no clue what they provide,and what they sell. I asked the girl if she knew what silk lining eyelashes were she said no. it's a mascara that helps your eyelashes grow white looking good. Then they tried telling me you could go to a store in the mall by Macy's and never explained it was outside or where it was located. read more

Hesitated writing this review because I'm kind of over it, however since a friend of mine recently had a similar experience I'll go ahead and say it... After speaking to the 1800 corporate managers I confirmed that they HAVE to take back product/ exchange product purchased at other Sephora's INCLUDING jcpennys... so Reagan... make sure you specify that you just don't want to do your job next time. Also never heard back from the DM who promised to call me a week after I made contact with them. I haven't stepped foot in this store since the incident and I Probably never will, as for my friends they know to go somewhere else... P.S CUSTOMER SERVICE is a thing... read more

This location is the best for finding everyone's favorites that are sold out. Great staff

5 stars to counter Denise's review. Online order complaints should be directed to corporate. So many businesses have altered hours or are closed due to staffing because of covid. Don't blame the store. #kounterkarens read more

Not happy with their customer service. I had to look through the whole store to find what I was looking for. So I found what I was looking for, the glow recipe clay mask and and the Tarte big ego brow pomade. Went to pay and I still ordered the glow recipe kit and it will be delivered to my home. So I spent over $100 and when I asked if she had any samples to give she opened a little drawer by the register and said no we don't. She made me feel like it was coming out of her make up bag. You would think for what I spent I could get a little something. And that's not all. She didn't offer for me to use my points. From here on I'll go to the Sephora in JC Pennies they were more helpful and no problem giving samples. read more

Today I went in with my son. Due to covid they have you wait outside then they let you in. Stephanie (The store director) made conversation with me while I waited and she made me feel welcomed. She also was super sweet to my 6 year old son. While I did my shopping I was approached by Kenzie. She asked if I needed help with anything and I told her I needed a skincare routine. She was so knowledgeable and everything she recommended I purchased. She even color matched me for a new foundation. I've never felt comfortable going in makeup stores because its a tad bit intimidating. I was super happy with my service and my purchases. Stephanie approached me on my way out and asked me how everything was . I felt like I was talking to a friend I've known for years. Thank you so much Stephanie and Kenzie! I will absolutely be back to this location!!!!! read more

Well I don't know much about standards on makeup stores so I'll just share my experience. I went there of course because my girlfriend couldn't resist. My first thought of the store was this must be a girls paradise. I believe my girlfriend was exploring foundation so I went walking around as she and a sephora worker talked business. I saw some amazing makeup kit deals that I think I will get her for Christmas or her birthday. As we were checkin out the cashier was very helpful at describing the different texture of the make up product. My girlfriend is a sephora member and she just had a birthday so I guess she got eyeliner and lipstick for free so that's cool and she even gave me a small sample red polo cologne. I left happy I give them a 5 because even thou my girlfriend says they didn't scan her face to show her exact skin ID like other sephoras. And the sephora worker kind just handed her any foundation and she has sensitive skin. But the cashier made up for it with the closing read more

One star because the store is there. -1 star for taking a month to order and receive; -1 star for not having a customer phone line; -1 star for lack of customer support; and finally -1 star for lack of communication (I.e no notice posted. read more

I needed a foundation for a wedding in Montana. I had some suggestions from friends and I went in early in the morning because I have anxiety and needed to get color matched. Maria went above and beyond helping me! She got me color matched to my preferred makeup style and was able to educate me on some different concealers for my skin type. I was at ease the whole time and able to come out with sample so I can try the foundations I want. Thanks Maria for being so kind and patient. I will definitely be keeping this as my main makeup store! read more

I can usually always find what I'm looking for. The only issue is the employees. Few are very nice, while others are very stuck up. It's like if I go in looking good I'm treated great, but if I'm going after a work out or after I drop my kids off from school, I'm treated like I'm trying to steal or like I know nothing about makeup. The girl who does this the MOST is the one with black hair to her shoulders and a few colored pieces in her hair. She's the one that is always switching attitudes depending on how she views you. For this reason I shop online with Sephora so I don't need to speak with anyone who works there. read more