The guy with dark hair glasses was rude and then went up to the store entrance and said something to the other guy up there. He gave me a strange look when I left. I will not be going back to that store. I just to like it but I work hard for my money and will not be spending any more at that location. read more

Came here for Mother's Day!! Everything in store is 3 for 3!!! We had to come to snag some goodies for my honey. The staff were very nice and kind. They were helpful. They greeted us and informed us of all the deals. read more

Customer service needs to be addressed! My children came here tonight 5/1/26 and spent ALOT of money and the gentleman who helped them was EXTREMELY rude. Tall man, brown hair and glasses not only made them feel uncomfortable but he was really rude to them. I called the store to speak with a manager to report this employee and the man who answered the phone was no better. He was trying to rush me off the phone and I could tell he didn't care what I had to say. The employees here who are the two gentlemen need to be trained on customer service. If you can't treat customers right maybe a retail job is NOT for you. Every other employee in the store were super friendly except this tall man. We won't be back at this location after tonight. So whoever cashier 3810163 is needs to do better and learn what customer service is and not treat teenagers differently from an adult. What a joke! This man should be ashamed of himself making kids feel like this after spending over $100 in this store. read more

Bath & Body Works - Whoever this employee is needs training on customer service and how to treat customers who shop in this store. - Cosmetics & Beauty Supply Near Me - Riverbank, California

Yay!!!! I'm so incredibly happy they put a Bath & Body Works in the Crossroads Shopping Center! Best decision ever!!!! So I just got off work and was cruising over to Target. And I saw that Bath & Body Works was open. I was so excited! I knew they were opening I just didn't know when. I turned around and went home and grabbed some candles I had to exchange and went back. Business is located where Justice For Girls was. The minute I stepped in & the cold AC hit my face & the beautiful smells entered my nostrils I had a instant feeling of peace. A feeling of calm . Happy!! I am obsessed with Bath and Body Works! B&B is my happy place. If I'm stressed or not in the best mood & I come here it's instantly uplifted. I don't expect you to understand but my fellow B&B lovers , I know they get it. They know exactly what I'm talking about. I had candles I wanted to switch out . I was not feeling them , was not the vibe!! I could have went to the Vintage Faire but it's a hassle so I never did. You have to find parking then go through the mall . Between work and kids I'm too busy for all that hassle. So it's totally convenient having a location next to my house. Employees super nice & so helpful. Business clean, well organized. My exchange was easy peasy. This is going to be my new spot!! Super happy! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Riverbank, California

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STACI YOU ARE RUDE!!!!! You seriously couldn't even help me as a customer when I needed help. I am going to complain to corporate about you and I don't care if you get backlash for it. Thanks for nothing read more

I love bath and body works. I truly do. But recently because of all the different types of sales I believe the employees are a bit stressed out. Some of the employees are getting a bit of an attitude problem with customers about questions they have. I will still be a loyal customer, but maybe only purchase online. read more

Came to this BBW to do a Christmas return without a gift receipt and there was an issue processing my return. The checkout lady attending me seemed very condescending with her service and even giggled with a coworker because the item I had been gifted was old. Mind you I was unaware and even offered to keep the item. However I thinks it's highly inappropriate to assume and treat a customer differently just because you think I may have wanted to cheat my way into store credit. I rarely shop at BBW and when I do I'll make sure it's not at this store. I understand that you think of customers as a part of your day and as people you'll forget with time. But as the customer I left feeling belittled and humiliated for something as simple as a return. Do better! Never shopping at this site again. read more

Love the fact this location is right down the street from my house, super convenient. This specific store is always clean, fully stocked, and organized . Their staff are always very helpful and knowledgeable about their products and also give recommendations when I'm in the mood to try new scents . read more

I come to this store often since we moved to Oakdale, just like others when there is sales, etc I enjoy a 25 min drive to this store! But after today, it has really ticked me off customer service and how they are all about making that money during the sales! It doesn't matter if someone comes to the store to spend $5 or $100, it's how you treat a customer! Some have store experience working in retail etc and we all know it can be hectic. Anywho, I bought couple of plug ins refill and when I came home have not even opened, they are all leaked in the bag, on paper. This store is 25 mins away from my house and I wasn't going to drive back, but I did! I first called and lady on the phone said "bring it and we can look into it" What is there to look into? Empty sealed bottle? So here I am I came back picked a new bottle, came to register and lady I forgot her name found it funny, she laughed! I'm not sure what is funny. I'm not being cheap, but I did spend $5 on this bottle during your 40% sales. Then she proceeds to give me a bag and receipt that is soaked ( but here I am, brought everything so they can "look into it" Disappointed and have left the store feeling some type of way. Too many bodies following you around the store like storm troopers and at the front door, it's such a weird vibe! Will think about coming back in the future! Better off ordering online and saving gas! read more

Bath & Body Works - Sealed bottle leaked! Was told "we will look into it" to swap for a new one. lol! Should have just got my refund! - Cosmetics & Beauty Supply Near Me - Riverbank, California

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I enjoy shopping at bath and body works, this business has great products, however, this riverbank store could do better if one employee had better customer service. This is for you, Orlando Rosales, whom gracefully with an attitude gave me his name and emphasized I not leave his last name out. Or maybe you gave me a fake name... but whatever, you know who you are. Treat customers better, you work in a retail store, these customers whom you have no patience for and in the to repeat your statements help pay for your wages to work there. If you don't have patience get the heck out, I know so many people who would love to be working there and be appreciated to work there, but you sir, think you are owed something by being there. What goes around comes around, remeber that! read more

Customer service was superb walked in and was immediately helped. I placed an online order and just needed to pick it up, I was in and out with it less than 10 minutes! Thank you read more

walked in said hello to an employee just to be given a dirty look and ignored. at 5:30 tuesday august 19,2025 when i complained to the cashier she informed me shes a manager? how can someone with horrible customer service be a manger? i requested her name and it's serena! everyone else was super friendly! can't even imagine the toxic work environment she causes to those poor employees read more

So, so happy Bath and Body opened a location in Riverbank! Every staff member I have encountered here has been affable.

Layla was beyond incredible. I was looking for a birthday gift for my mom and Layla was so patient and helpful to ensure I got what I thought was best. She even wrapped it for me. Everyone at this location is great! read more

I had an instacart order and as soon as I walked through the door I was greeted with kindness and they were excited to help their customers. Manuel had excellent customer service and helped me make sure I found everything I needed with ease. 10/10 service!!! read more

It was a nice store I really like the selection and the layout of the store, however the person whom rang me up was not at all friendly and I had coupons and she didn't scan them all, I didn't notice it until I was home and I didn't want to drive the almost 40 minutes drive back for 20%.. not sure if I'll return to this location. read more

Love this store!! It's clean and the staff is friendly and helpful. I can always find what I need and if I can't, I can always find someone to help me. read more

I visited this location for the first time it was very organized and everyone was very helpful except for one lady. Her name was Shelly, I had a few questions through out my trip and everyone was so helpful. But I had a question about a scent and Shelly happened to be close and I asked her if there was anything in that scent in stock. She went on to say "that is a seasonal thing and this is not the season" and if that was true and her tone wasn't so condescending that might have been an ok response. Also, I don't know when else a scent names "frozen lake" would be available!?!? As I continued shopping she was helping other people with no condescending attitude or tone! And no thanks to her I found a fully stocked candle display of GUESS WHAT......FROZEN LAKE! read more

Unfortunately I was unable to get some of my holiday shopping done there today as I was told I couldn't come in with a shopping cart. I had my toddler in the cart and was hoping to do a very quick shop. Had I put her in her stroller I'm sure it wouldn't have been an issue. (Same size as a cart) but I can't load a stroller up with candles. Most with a toddler understand how challenging it can be and I wish they could have bern more understanding and accommodating, Bummer! read more

Per yelp and the internet this store closes at 7pm on sundays. I went to this location on Sunday at 645 for my online pickup. I work 12 hour shifts and I drove 30 min to get there. They locked the doors 15 min early and when I called the store they said they closed at 6 but were still there and couldn't just give me my order...Now bath and body work canceled my order because I didn't pick up my order in 3 days. not only was my order canceled but now the candles I wanted are out of stock and not the price I ordered them for. Thankfully Sam from customer service was so amazing and helped me even though I was so frustrated and probably a little rude to him and was able to get my candles and everything I needed delivered to me. I would give Sam 10 stars if I could. Best customer service experience with customer service. read more

Candles always smell great and when you get them during candle day they're not bad price. Would recommend.

Second time shopping this location. Great customer service, helpful, informative, friendly. Nice change from the usual BBW I shop at. Will shop this specific store again. read more