Ive never written a review, but in this case it was necessary for my mental health and to prevent future clients from going through my experience.
I booked my appointment with Christianna last week through a link on her Instagram. I booked a balayage appointment, there was a comment section where I asked if a test strand was needed. I received no response prior to my appointment. my appointment was 9/22/2021 at 1 pm and she pushed it back to 3 pm. I showed up at 2:45 and still had to wait over an hour still to be taken in. Before the appointment I told her I wanted to get my hair done for my moms wedding coming up soon. I gave her my hair history, I told her I had box hair dye in blue and purple. When I showed her a picture of what I wanted she confidently said she could do it. (I asked for an ash blond balayage with black shadow root). She starts bleaching my hair, and some time into it I hear my hair sizzling. I asked her if its supposed to do that, she quickly started pulling the foils out as my hair was literally steaming and the bleach was dripping all over the floor. She said it was having a chemical reaction because of the box hair dye. I also had asked for curtain bangs but when she was going to cut them she sounded uneasy and said my hair was fragile (due to the sizzling). I told her that if she didnt feel confident cutting the bangs; that we should just leave my hair as is. My hair ended up looking green, no where near the color I wanted. She said she put a maple toner and then added so many products to hydrate my damaged hair. She gave me a "complimentary collagen treatment". When she proceeded to begin to blow dry it I saw that it was still green. I told her I didnt like it and I expressed my concerns to her. She said that I downplayed the box hair dye and how bad it was. I respectfully told her I did not downplay anything. She proceeded to say that the salon has cameras and voice recoding devices. At this point I said, "okay, I recommend that you go back and listen to those voice recordings because you looked at me and confidently said you can do this." I asked her what she could do to fix it. She said she could do a darker toner. I asked her to just cover it black. She said okay but she would have to additionally have to charge me the product she uses and proceeded to tell me how much her products were worth. She had given me an estimate of $350 dollars for what I wanted & she said she could do. I told her to go ahead and do it because Id rather have a job well done. Again, after I had expressed my concerns & suggested she do test strands in the future to avoid mistakes; She said she doesn't have time and just assumes clients would be honest with what theyve done to their hair. I was offended, because I know I told her & I do encourage for review on the cameras/voice recording devices, I wouldn't lie about that, we even had a "funny" conversation about it, I told her I made sure to tell her I had box hair dye because I've watched the brad mondo videos & he warns his viewers to let your hairstylist know. Anyways, it gets worse, She didnt finish my hair, she said that she had to "end the service here because she didnt feel comfortable anymore". I agreed by saying i wasn't comfortable either. She ended up giving me a $50 discount. I walked out of there with green, ash toned, wet and fried hair. It was a waste of time (I spent 5 hours there) and a waste of $300 dollars. Yes, I still paid her, but I'd love a refund to be honest. My hair was healthy and long (down to my bottom) she said that my hair was the longest she had ever worked on. Now its ruined; Ive already booked an appointment elsewhere to fix the damage, now having to spend more money to fix something she did. I was a new client to the Lux Lounge and a new client of Christianna. I'm extremely disappointed & discouraged, I literally cried. My hair is literally falling out in pieces. On a brighter note, Christianna is a great person, she's friendly and easy to talk to. However, her lack communication and saying she can do something and not accomplish it, it was very deceiving for such an expensive service. Christianna mentioned she had hair insurance for cases like these. Therefore, I did file a complaint to the board for negligence and false claims. Personally, with my experience, I do not recommend. I really wish things would have gone differently. read more