Outstanding customer service. I've been coming here for years because ALL of the ladies are so down to earth and sweet. The place is always spotless clean from head to toe they never miss the mark. Lorena, Bella, Bella, and Kaela are some of the sweetest young ladies I've ever had the pleasure of meeting. You walk through the door and automatically feel like you're part of the family. You can tell how much effort they put in to the business from the second you walk in, I genuinely get excited to come here. The bulbs on all the beds are always up to date and they have a wide variety of options to choose from. Love you ladies!! read more

I guess they just close whenever they feel like it. They normally close at 4 on Sundays so I got there right at 2 and they had a sign up on the door that says "Happy Father's Day, we close at 2:00" ok well how about letting people know ahead of time via email or text? Cause that really sucks for us with memberships especially people like me who don't live super close and drove all the way out there for no reason. And I've been coming in once a week recently so putting the sign up a couple days ahead of time doesn't really help. And if you do show up close to closing time, some of them (not all) give you a nasty attitude and rush you. This place kinda sucks. Definitely won't be getting another membership here again. read more

Their customer service is great. The beds are state of the art. I haven't tried anything else but the tanning beds but I am totally satisfied. read more

It's so comical that the "business owner" stated that I was shown. Yes , actually I was show positions but not where the sprayer was going to spray and also was not aware of the green light so how dare you say I was made aware. You obviously just need to teach your employees better. Thanks ! read more

Great greeting from both of the staff when i walked in. I told Danielle exactly my goal & she set me up with an introductory package that was perfect. Signup was less than 5 mins & i was tanning.. I left feeling great & will be back in 48hrs. It is super clean & busy. I'll definitely become a member. Great staff & great results.. read more

Down Under Sun & Spa - Blazing - Spray Tanning Near Me - Tracy, California

My favorite time of the day is coming to the salon! Lorena just makes this place gleam like sunshine She's a sweetheart, friendly, and so kind to all of us who drive in for a piece of make believe tropical heaven. Not only is this a spot where you can relax and unwind for just those necessary few minutes....its also squeaky clean at all times. From the beds to the sprayer to the floors to the robes! I absolutely LOVE coming here. It's my therapy. read more

Best tanning in Tracy! They have great recommendations for lotions and options for services! Love the manager she's always so kind and helpful!! read more

Great staff very clean I will be going all year long. It's not just a tanning salon. I love all the options that they offer. I even signed my husband up read more

My first time here and I was blown away! From the outside it, it looks like a smaller spa. Don't be fooled there's a whole three hallway full of private rooms. I tried the Pod and Red alight Therapy bed - 10 minutes in each since it's my first time. Such a relaxing experience. First, the cleanliness of the place. The front desk is neatly organized and the products are showcased in a way where I can see everything and it looks aesthetically pleasing. I loved the extra towels in the room and option at the front desk. Second, the ladies I met there, Emma and Maryssa were so patient and knowledgeable in the products and beds. I'm the type to get nervous trying new things and having to ask questions out of my comfort zone but Maryssa made it so easy to ask questions. She was patient and helped me understand what each bed and product was good for. Third, such a small detail but I just absolutely loved the countdown option on the wall. I was able to comfortably get undressed and into the pod knowing there was plenty of time left and if I was ready early, I just pressed the start button! Overall, I had a great time here! I came in the evening around 5/6pm on a Monday, in and out in under 25 minutes - no wait time for the pod guess I got lucky! read more

See all

Been coming here since I moved to Tracy proximately two years ago. I haven't had any problems with the spray tans that I get for the most part but since Covid I am very disappointed with their respect for the customers. No one wears masks. Last time I was there I asked why no one was wearing a mask and she said she would put one on if I wanted her to but the owner did not require masks. The other patron standing next to me agreed and asked that she put a mask on. Here again today and no masks. I asked if she would put one on and she got a very disgusted look on her face and walked in the back room and came out with a mask. Do they understand that wearing a mask is for the protection of their customers? If she doesn't care about her self that's her prerogative but as a business owner you would think they would care about his customers. read more

The ladies behind the counter are very friendly and helpful. The beds are always clean and ready to use.

FALSE ADVERTISEMENT!!! I received an email stating I would get 1 month unlimited tanning sessions for $20.23 or 6 sessions for that same price. When I arrived the attendant said she can NOT honor it as it's only for "members" mind you it doesn't mention that anywhere in the advertisement. So she said her manager would call me. The manager never called me so I call back and talked to Ashley the manager who said she can NOT and will NOT honor their advertisement special to me. Horrible , horrible customer service and management. False advertising is illegal, shame on you!!! No business may make false, misleading, or deceptive claims about a product regarding its: Price. I will be reporting this to the BBB and will be reporting it as consumer fraud to the FTC! read more

Laura is great always on top of everything nothing is ever an issue she's so personable as for the beds always clean bulbs are updated I enjoy coming here 15 minutes of peace read more

Down Under Sun & Spa - Cute front entrance with clothes - Spray Tanning Near Me - Tracy, California

this location is the best for tanning. the girls that work there are the best and are always so friendly and always willing to help out to explain everything. I would recommend it 100%.. read more

You cannot buy a 30 day pass without being registered for reoccurring monthly charges. One Tanning session was $25 dollars. Don't believe I could ever recommend this location. Clean and orderly but the prices are way too high ... read more

This review is long overdue! I've had a membership here for approximately a year and a half. Didn't care much for the management when I first signed up, since management and staff has changed....I really like the atmosphere there and enjoy seeing each staff member who works there. Everyone of the young ladies are very sweet, kind, helpful and never make you feel like you're bothering them with questions, etc. I am 55 years old, and with the much younger generation excellent customer service is almost obsolete. These young ladies provide the best customer service around. You just don't find decent customer service from young people their ages. They are always cheerful, smiling, professional and very pleasant. In fact, its even hard to find decent customer service in my age group. I absolutely love tanning here and even more so due to the wonderful staff that I have the pleasure of seeing and speaking to each time I come in to tan. My opinion is that you have the right young ladies working together with a wonderful dynamic. Thank you so much girls....Danielle, Aleyna, Andrea and Lorena. read more

There always something wrong with there spray tan machine and I pay the monthly fee for a membership and I barely get to use it because of this issue read more

I've thought about writing a review a few times, but never got around to it. The customer service I experienced tonight motivated me to make time to write one out. I used to tan pretty consistently in my early 20's (30 is around the corner now), but stopped and had stuck to spray tanning since. However, with my wedding coming up in April I decided to start using the beds again, not only to get a nice glow but to help clear up some super inconvenient adult acne I'd developed on my upper back and shoulder area. Just so everyone's aware, this place will up-sell the heck out of you. They'll sell you products you'd never heard of and tell you exactly why you NEED it to achieve that glow you crave. I get it. They probably make commission and want to sell you the most expensive products because they benefit--we are the consumer and we make them money. It's fine with me. With that being said...the girls at this establishment know their products and the science behind tanning. Each product I was given has a specific use and I will say I've developed color faster at this salon than I had at any other salon I've been to. Tonight I went in after skipping all weekend. I was looking forward to closing my eyes after a long day and relaxing in the warm coffin of artificial sunshine while listening to Frank Sinatra and clearing my mind. I went in around 4:30 and the place was packed, so there was a bit of a wait and that was fine with me; I'm pretty patient. The sweet girl that's been there for years with long, pretty dark hair and glasses (I'm bad with names I'm so sorry) helped me out. I asked for 10 minutes in a level 3 lay down bed and requested an extra few minutes for prep time--like I said, they upsold me and now I've got different products for different parts of my body and enhancing oil drops to help me develop color faster, so it's a process getting undressed and applying this stuff in 5 minutes is basically impossible. She happily agreed to give me a few extra prep minutes and walked me back. I closed the door and started to disrobe, taking my time because I had a few extra moments to spare and didn't have to rush. I applied the lotion and drops to my face and chest, but as soon as I started applying product to my legs, the timer started giving me my 1 minute warning beep. I scrambled as fast as I could, but didn't make it in time. By the time I laid in the bed, I noticed I was given 8 minutes, not 10, and I had wasted nearly half of it slathering the rest of the product on my body. I wasn't angry, or annoyed, just bummed I wasted my time after I had paid extra for a level 3 bed. When I finished, I went out and told the girls I appreciated their excellent attitudes and how clean the salon always is, but mentioned my disappointment with my time. The girl who initially helped me smiled and apologized, and fixed the situation by giving me a free upgrade to a level 4 bed the next time. I don't know where the negative reviews for this place come from, but this salon is nothing short of impressive to me. read more

I really like this place, I came in for a spray tan and ended up purchasing the complete Ambassadors Club Plus package, available for a very decent price, full use of any service the place has to offer up to 5 services per day. The staff were very informative and polite... The services I have used so far have been very relaxing and the areas have all been very clean. read more

See all

Very nice beds and different levels to fit all of your tanning needs. Watch for their monthly deals.

I have to say that this is the worst place I've ever had to deal with that they don't even deserve a single star to begin with. I bought a spray tan certificate for $69 thinking I can go there on weekends to get it done but each time I call to make an appointment, they turn me down saying that they don't have any opening and they direct me to their Livermore tanning salon. If they can't accomodate customers on weekends, they might as well close the place down. I also called to ask if I can transfer my name to my sister since I recently opened a membership at Planet Beach which I love so much, they told me that I can't transfer the name to another person especially if this is just for tanning spray. Had I known I'll encounter this bad customer service before I bought the $69 certificate, I wouldn't have even bother. I feel that my $69 is just a waste since I won't be using it anyway-- I go to Planet Beach that has better service and more facilities! read more

I've been to many tanning salons and I'll stick with this one from now on. The place is always clean and the staff is very nice. They offer great tanning packages. They have a lot of bed options too. They have a lot of rooms so there's almost never a wait. Each bed is equipped with a radio/cd player. I'd recommend it to anyone interested in tanning. read more

This place is not good. First of all, the employees know nothing about the machines, or how they worked. They answered questions with, "I don't know", and that was it. They didn't even try to find out. They also didn't sell to me, so I paid more than I should have for 30 days, and had I know about their monthly plans, which was half of what I paid, for the same services, and I would have become a monthly customer. But now, no way. Lastly, their products are not good. I've done Versaspa spray tans many times, and the spray on this one is awful. It's orange, smells, and they charge for the primer, have only one color, and don't have the moisture lock that sprays after the tanning lotion to keep your tan longer. It's awful. And, no booties so the bottoms of your feet are now dark, orangish brown, which looks like you've been walking barefoot for years. Not worth the money or time. read more

I've been going here for years now. Love their place. It's always clean and equipment and products are current. Great staff too! Laura is the best. read more

Such a variety of beds and levels! The staff is knowledgeable and friendly, lots of lotion choices, perfect affordable boutique shopping. Very clean, modern, great location! read more

This place has gone from bad to worse. Every time you go in they try to sell you something. Not to mention when you sign up they are not clear on policies. Don't recommend at all. read more

I just love this tanning salon! The ladies are always so friendly and helpful! The rooms and beds are nice and clean... I've tanned at several places and this is by far the best! Plus the prices are amazing! Highly recommended! read more

The place is super clean, the staff is very friendly, and the prices are reasonable. I signed up for a yearly membership and don't regret it at all I just wanted to add that a few weeks ago I had a Billing dispute where I felt I was overcharged. I called them and the owner was notified. Within a couple days I saw the money was put back into my account and the issue was corrected without any problems! It's that kind of customer service that will keep me coming back read more

Clean. And tanning package 5 for $35 basic but pretty good if you don't want to pay monthly

I've been coming to Down Under Tanning for a few years and has been pretty good but now there's so many options I love it! All the updates are fantastic :) I can do any of them with my monthly payment...waaay cheaper to get the package than paying individual btw. What makes it so nice though is seeing Laura everytime...that girl works her butt off! So friendly knows her stuff...she really keeps it running and that's why I'm giving it 5 stars. read more

Ok I had the worst experience.... but your wondering why the 5 stars.... I had a bad experience and I came back the next day and met Alex.... I explained my problem and she did what ever she could to fix it.... I had a horrible experience and that happens sometimes.... im in customer service not everything goes perfect but it's how u handle it.. she did her best to fix my problem and make me feel at ease and to explain everything to me... if she didn't do that I would of left so angry she does her best who ever hired her is brilliant! Thank u Alex for being amazing amd doing your best to make me happy! She deserves a raise for sure! Thank u Alex I'll be back 2 maro! read more

Buyer beware. Hidden fees EVERYWHERE! I used this tanning salon in college and recommended it to everyone about 5 years ago. I moved back to the area and decided to go back. You better be ready to sign an agreement through a separate company to have a 6 month contract if you want those low prices (which still aren't what they seem once they tack on a bunch of enrollment fees.) Would not accept cash payment monthly. Seemed really shady up front. Went ahead anyway because they do have decent beds. Well every month they bill my account and get their payment, but add an additional $25 charge, claiming my card was initially denied, but went through the second time processed. Put in a call but they were of no use. My bank never denied the charge. This salon is clearly running out of clientele if they have to resort to gym tactics of contracts, hidden fees, and shady middle men. Used to be i could just come in, give them my $50 in cash and be square for the month. Like a respectable company. Also do not expect any knowledgeable information from the staff. I asked her to recommend a lotion and she stared blankly at the wall. After a few minutes of "ummmmm" she just recommended the most expensive bottle with out being able to articulate why it was the best lotion for my tanning goals. Associates knew nothing about bulbs, lotions, or recommended times. Only how to get full access to your bank account and rack up charges. read more

This tanning salon is GREAT the staff is friendly and very helpful ... Very clean just sign up for the VIP special 19.00 a month and the first month is free read more

Love this place. Very clean. No waiting. Lots of beds. VERY nice staff!! Very deserving of ALL 5 stars!

Usually go to their Livermore location, but considering I recently moved to the area, it is often convenient to come to Tracy store. Staff here is just as helpful, although now that I think of it, I've only come across the same young lady who works the front( usually on weekends). always prompt and greets you with a big smile. space seems clean, although not as clean as Livermore I've noticed... Less moping and wiping floors and the towels are a bit worn and need replacing. This location seems to have more beds but not sure due to it's layout. I'm usually in and out in 10-12 minutes-never a wait. I believe their hours are a bit more accommodating than their Livermore counterpart too. read more

I absolutely love the service here ! The girls are extremely nice and the place is always so clean. I've been coming here for 6 years and I stopped going for a almost a year and a half and I decided to tan again and when I walked in the girl remembered my name !! read more

I would not recommend Down Under Tanning to ANYONE. Yes, they have reasonable prices... but that is because they have low quality beds, a horrible spray tan technician and management is extremely rude. read more

why are they so nice?! i don't know why...but i love it. the customer service has always been really great and there is never really a wait. they ask you how your lotion is working out and give personal opinions. i find this very helpful and makes me feel comfortable. the pricing is affordable and i have never had a problem with any transactions. I really can not think of a reason why anyone would have a problem with this location...i have never been to the one in Livermore, but the Tracy location is amazing. $19.95 VIP is what I'm talking about!!!! Doesn't get much better than that... read more

I've been to quite a few tanning salons in my time and I like this one. It is clean, there are a lot of tanning beds available, pricing is reasonable and the staff is friendly and professional. So if you want a tanning salon I suggest this one. read more

The tanning beds are pretty out-dated but they seem to keep up with their bulbs pretty well and I did get tan pretty quick! Just wish they were a little newer beds. read more