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    Ulta Beauty

    3.3 (205 reviews)
    Open 10:00 am - 8:00 pm
    Updated 3 weeks ago

    Services - Ulta Beauty

    Haircut

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    Meghan S.

    PRODUCTS 5/5 CLEANLINESS 5/5 SALES ASSOCIATES 5/5 MANAGEMENT 1/5 This Ulta location is always so clean and always very friendly. Me and my mom came to get a few skin care items and just wanted to browse with makeup. We can do the bare minimum with makeup so we were struggling a bit trying to find her correct color for concealer. Without having to ask or bother anyone the sales associate Icon (I believe that's his name) came and said please let me help you all because that color is not right LOL! I love that because you need honesty and guidance when it comes to makeup. He was so amazing we ended up getting his information because we want to book him for upcoming events and we thank Ulta for hiring such a phenomenal associate for us to now use in our personal lives. We came there for skincare and left with many items just because of the amazing hospitality and great customer service. My mom is a director for a financial institution so she was gifted with a few virtual gift cards from the company, our cashier was Crissy (wears glasses petite with straight hair) she was so freaking nice and patient with us due to the many gift cards however after scanning the gift cards she accidentally selected cash for the remainder of the balance instead of debit/credit card and she asked for assistance. ********This is why I am giving this store 4 stars. Not because of Crissys mistake instead it's because of the manager (Jacinda or Jacinta). She walked up didn't acknowledge us or speak to us but makes the comment "What's up with all these gift cards?" to Crissy and the other associate who was standing there and she said this loudly in front of us. Not sure what she was insinuating but it was very unprofessional. She then proceeds to try to figure out how to correct the issue. The thing is the entire time Crissy was apologetic because the process took about 35 minutes but the manager was nothing but condescending and constantly belittled Crissy the entire time to the point it made us very uncomfortable and I even felt bad for her. I understand teachable moments but it takes nothing to be kind and take over an escalated issue without embarrassing someone. Crissy apologized non-stop which I understand accidents happen but the kicker is when Jacinda says "Did you even ask them for their ID?" That is very odd because we have never had to show an ID using a debit card in person (totally understand for pick up) also considering the fact we have already been standing there for 20 minutes and already gave our name and contact number before starting the transaction so we could use our points. It came off very distasteful and ruined the incredible experience we had there. To add insult to injury after she corrected the issue (well made Crissy correct it while talking to her as if she was a toddler) she didn't apologize thank us for our patience didn't say anything although we were there for 30+ minutes for this issue. It's shameful when the associates have a better attitude and apologetic behavior than their higher up. The associates are amazing but the manager is definitely a dark cloud and it's honestly sad because we were bragging on the store before she made a small error very uncomfortable for both the employee and customer. However hopefully she sees this review and take the criticism and becomes a better example. With me being a supervisor at a financial institution I understand that mistakes occur but being teachable and patient with your employees is how you grow and learn from mistakes not by belittling, being condescending, and trying to humiliate someone especially in front of customers!

    Omotoke O.

    This Ulta was cool but they didn't have a bunch of stuff on their shelves. So I would check on the app or website before hand if they have what you want in stock first. But other than that they were very nice and helpful

    Haircut

    I went in for a haircut to this location. Flor is an amazing hairstylist and gave me a wonderful new hairstyle. She literally gave new life to my dull lifeless hair. I have been to her a few times now for a haircut and I have alway been very pleased with the result. If you are planning to go for a haircut, I highly recommend Flor.

    Chandra J.

    This is probably my fifth time at this ulta and the first time I was not impressed by their service. I was looking around for an acne cream, moisturizer, and serum. I hunted to find someone to help me and when I did he suggested a lot of great products that were super expensive. Told me that it is $40 now or $500 later for botox. I understood what he was trying to say, but it was not very helpful in trying to find products for me. I ended up finding and buying a number 7 serum and cleanser. Also, I bought an acne cream, which I hope will help with the random spots that have popped up lately. At check out I was not treated the best as when I asked about my total--which was $40.99--I was looked at rudely and told that with my coupons and the sale that was my total. When I tried to ask again I was given the same rude answer. Overall I just did not feel like I received the best service, which sucks as Ulta has an amazing selection of products, always had some great sale, and a great rewards program. I am unsure when I will be back to this Ulta based on the service I received.

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    28 days ago

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    1 day ago

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    1 year ago

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    8 months ago

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    2 months ago

    Karen was very helpful and talented. She converted me from tired face to revived and young looking. Thanks Karen!

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    3 months ago

    Karen is amazing! She helped me match makeup to my skin tone, was patient and super sweet!

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    3 months ago

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    Ulta Beauty

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    2 years ago

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    10 months ago

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    11 months ago

    I love getting my hair cut by Flor at this Ulta location! She's amazing and I've loved my hair every time.

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    3 years ago

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    2 years ago

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    1 year ago

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    1 year ago

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    4 years ago

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    2 years ago

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    3 years ago

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    9 years ago

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    3 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    2 years ago

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    7 years ago

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    2 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    4 years ago

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    2 years ago

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    16 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    3 years ago

    Just a review of my hair cut. I paid for the most experienced and yet ended up with an uneven cut that I had to fix. Won't be back

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    Ulta Beauty

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    Page 1 of 6

    Ask the Community - Ulta Beauty

    Review Highlights - Ulta Beauty

    Sarah thank you for working your "magic" I love the new cut and color!!

    Mentioned in 17 reviews

    Read more highlights

    Jenny Beauty Supply

    Jenny Beauty Supply

    3.1(30 reviews)
    4.2 mi
    $$

    I was in Jenny's Beauty Supply on 3/14/2026 and finding a black beauty supply store is hard…read morecompared to Chicago where I'm from. While in there I was taken aback when the Asian owner yelled at an older customer who was smelling some product she wanted to buy. He was screaming at her to close the product and if she want to buy buy. I have NEVER heard anyone speak to someone like that, let alone an older woman who was simply smelling the product to see how it smells (I know I do). Because I was already annoyed because it took me 4 stores to find rubbers bands I didn't say anything to the lady but as a customer I dropped my items and walked out because I will NEVER PATRONIZEA BUSINESS AND SPEND MY MONEY WHERE ITS NOT APPRECIATED. That's what I wanted to tell the woman as she was trying to explain to the owner that she was going to purchase it but simply wanted to smell it but he kept yelling at her nonetheless. I wish she had done what I did and walked out. I'm sharing this experience because these people get rich off the dollars of black people and have absolutely no respect for us as people. Please, please, please, as a people DO NOT SPEND YOUR MONEY AT JENNY'S BEAUTY SUPPLIES AT 3632 N BELT LINE RD., IRVING TX. Spend your money where it's RESPECTED. Sincerely, I Can Show You Better Than I Can Tell You

    I went the new store at 3915 airport freeway…read more Excellent service and product choices. I went looking for a wig but found a topper and bought it instead. Now I just need to find someone who can style the topper for me !

    Photos
    Jenny Beauty Supply
    Jenny Beauty Supply
    Jenny Beauty Supply

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    Sally Beauty

    Sally Beauty

    1.8(5 reviews)
    5.1 mi
    $$

    If I could give this location 0 Star I would…read more Customer service here sucks. There were 3 associates working and none of them greeted any customers as they entered the establishment, they were too busy talking amongst themselves. There were baskets of merchandise throughout the store I guess they were working from and when one of the associates came up isle where I was with a basket she didn't say "excuse me" just barged by like I was in the way. I was a potential customer with product in my hand but I put it back after I went to stand in line and again 3 employees but only one register open. I'll continue to patronize Sally's just not this location. They really suck.

    I was really iffy about coming to this location due to the previous review but this is the closest…read moreto me and I was already in Irving for another errands. So in I went! I went to the cashier first because she wasn't doing much and told her I needed to dye my black hair extensions so I probably need to bleach it first and asked if she could help me with that. She was super shy and didn't seem like she would know much about what I was needing but took me to the bleach aisle. I had more questions so she asked another employee to come help me and she was amazing! She pointed items that were on sale and she even matched my exact hair color to what I wanted my extensions to be. I asked her if there were any coupons possibly that I could search for and while ringing me up she told me to check one website. Nothing came up but I was so happy that she would at least let me use a coupon if I had found one. I feel like some places disapprove of coupons! I'm so glad I came to this location.

    Ulta Beauty - hair - Updated May 2026

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