If I could give this location a zero, I would.
Key Tip: Stay away from the Irving and Flower Mound locations of blo, if you are looking for a blow dry bar experience that's relaxing. All I got here was extra stress on top of an already busy and stressful week.
The Quick Version:
Stylists Ok, but Owner Untrustworthy
All the Tea:
I scheduled an appointment for hair and makeup a few hours before I was scheduled to speak at a National virtual conference on Saturday, 29 May. Then, on Thursday, 27 May, I received a text reminder saying that my appointment was for Friday, 28 May. I called as soon as I saw it and left a voicemail with the store to clear up the confusion and get my appointment properly placed on Saturday morning.
I had a very busy and stressful week and was looking forward to this opportunity to relax and reset ahead of speaking to a large audience. I had switched my appointment from Wednesday to Thursday the week before easily and anticipated no problems straightening out this confusion, especially as someone who had recently signed up for a membership.
Instead, I (1) received no confirmation that my message was received and (2) received a text message from the stylist that indicated that she was reminding me about the appointment and she could fit me in still if I got there within a certain amount of time. Confused, I called the salon to straighten out the mixup about the appointment being in their calendar for the wrong day and expected it to be a short and easy conversation.
Instead, the person on the phone was dismissive and completely lacked a willingness to listen to me about the mix-up. My entire goal was simply to get my appointment switched to the correct date and time, but she refused to hear me out. She kept saying things about their policies, such as no cancellations within 24 hours and other non-sense that had nothing to do with the situation at hand. All of this was to justify charging me $25 for a no show fee.
To be clear, I couldn't care less about this fee - what bothers me is that there was a mix up and she would not even listen to me explain the situation. I not only wanted the services - I needed them to put my best face forward for my speaking event plus, I wouldn't want the stylists to lose out on the tip and pay from the services that I was supposed to be getting.
The woman answering the phone was so rude that I asked to speak to her manager or the owner - it turns out that she is the manager / owner -- and she lied and said she wasn't. She also kept saying that she didn't get my voicemail which I know I left.
Then, I went down to the store to try to straighten things out and the stylist who had booked my appointment tried to tell me that she always confirms the date and time at the time of booking. I tell y'all this - I felt completely gaslit at this moment.
At this point, I was so frustrated that I asked her to cancel my membership plan and mentioned to her how rude the person who answered the phone was. I told her I wanted the manager/owner's information so I could contact them about this --- and get this, the woman on the phone IS the owner of the Irving and the Flower Mound location. This woman LIED - about being the owner, about getting my voicemail and wouldn't listen / help fix the booking mixup and get me in for Saturday at all.
What's worse is my membership can't be canceled without her approval. The stylist promised she'd make sure the plan got canceled once the owner was at the store, but I can't trust that given the owner's behavior on the phone. So, now I am going to have to contact my bank to block charges for this business because the owner is so completely untrustworthy.
My advice: Skip the Flower Mound and Irving locations of blo altogether. They aren't as well kept as other locations I've been to and clearly are not run at the brand standard.
(They even have promotional signs for free blowouts up for offers that expired over a year ago - and when asked about it the response I received was "oh yeah, we keep forgetting to take that down, that was from the beginning of the pandemic to get people in." So this sign is a year old and in that entire year, they haven't stayed on top of the promo material well enough to change out the signs that their corporate offices provide? This sounds like either another example of smoke and mirrors dishonesty at play or more evidence of how little care is given to how the shops are run.) read more