I was a last minute shopper. I needed a car charger urgently. Got there at 8pm. The young lady that…read morehelped me was SUPURB! She didn't close the door on me jus because it was closing time. This is the reason why I love TMobile! I wish I knew her name but she was working there last night with dark brown medium long hair

Horrible, Horrible, Horrible. Worst ever! I was told my representative Breamy that a phone I had…read morewas indeed paid off as I thought and she used it to give trade-in credit. Come to find out, it isn't and it's still being charged for. She lied! Used it as a trade in even though she said you couldn't if it wasn't paid off. I call customer care and they say there is nothing to do. The Supervisor at customer care says they are going to contact the store manager. A lot of good that will do. T-mobile only looks out for #1 and they don't give a crap about their customers and don't hold there reps accountable either. They don't solve problems, they create them. DON'T EVER SWITCH TO OR SWITCH BACK TO T-MOBILE!

I have had both good and bad experiences with AT&T stores. The one on Memorial is a very good one…read more My son went to get an issue looked at. They were upfront and honest with him and treated him well even though he is young. They worked with him to get him the best deal, even going so far as to call a screen repair shop for him to make sure his phone could be fixed. The manager, Belinda was so helpful- I had to go and sign off on everything because he is not an authorized signer...and she explained what they told him and why. It is rare to see big companies treat EVERYONE with respect...but in my case, they treated my kid like he was their kid. Nice Job AT&T on Memorial. And Belinda - you are a great leader with a solid group of employees. Many Thanks.

Just here to exchange a charger cord...Check in panel at the front...broken. No one greets you. No…read moreone dares pause syncing people's entire lives onto their new phones to offer to help with a quick purchase. I wouldn't be here if the AT&T store at Belle Isle had sold me the right cord to begin with! Never coming here again, I'll tell you that!

I was considering selling our old phones on eBay, but I didn't want to spend all that time and…read moreeffort. I decided to try here first and they gave me a good price for them and had cash in hand in minutes. Great experience, and will be back.

Can't say enough good things about the folks up here. I had issues after purchasing an iPhone 13…read moremini where the issues could've very easily been told it was sold as is or was out of warranty but they didn't. It was replaced on the spot. Then again had issues with the battery which was again not the fault of them to which they asked 0 questions and replaced the battery free of charge within 30 minutes of showing up. Can't recommend them enough!!!

I have been with Verizon many years and have a grandfather plan. Through a human error it was…read moreremoved and I was told could not get it back... Kitia took 3 hours with me and gave me that warm friendly family service when I am sure she could have been making commissions off someone else.... I came through the door and she reassured me that she had me no matter what.... And people not just because of the Great phone service but because of the customer service skills as presented today...see Kitia at the Pennsylvania store and be treated fairly with dignity....z

Come in to buy my son a pre paid phone. We was helped right away, Anthony was super helpful and…read moreknowledgeable about all the products. Very friendly and easy to talk to. I recommend this location to anyone. Keep up the great work.

I visited this location to correct some issues with my T Mobile account, equipment and multiple…read morelines. I met Jadyn and Kevin. They both listened to my concerns and offered great solutions for me as a valued customer! Their level of customer service and expert professionalism is 5 Stars out of 5. Jadyn helped me multiple times. Go to this location! They are amazing.

Horrible service by Jaimie who was on the phone with her associate at the store. Basically I was…read morethere to do a warranty exchange but for whatever reason the IMEI on my account didn't match what they showed it should be; however they can see years of insurance being paid. I told them we had a warrant exchange on the phone like in 2019 or so (it's a 6s plus), t mobile customer care was to update the account with the correct IMEI but they updated the wrong line meanwhile manager was on the phone saying it doesn't match send her on her way as there's nothing I can do despite T Mobile customer service advising that she can do an over ride but she admitted that it would mess with inventory and didn't want to. Fast forward to today after T Mobile Customer care should have corrected my IMEI, they did the wrong line. Now she advised that she spoke to Customer Care and offered 100 bill credit, zero for the trade in and 400 plus tax and fees she'd upgrade my line followed by the associate being told if she called Customer Care or tried to help me fix my IMEI she'd be written up for accessory to fraud! Fraud! I've paid insurance for years, a used replacement is less than 175. This is a store ran by a third party so don't expect much despite the employees trying to be as helpful as possible with all hands tied. Stay away, if you see the store as being ran by CS run don't walk. Right before the same store manager advised a lady that she'd have zero out of pocket, low and behold she had 65 out of pocket and had to go grab money. Mind you the lady said she only wanted to proceed if she'd have zero out of pocket. Bait and switch lying from management leaving on he poor employees to deliver the gut punch of her misdeeds.

Josh and Caleb helped me out with my iPhone 13 Pro Max. It was having issues charging (have to get…read morejust the right angle to charge). They saw that it was just a cleaning issue and took care of me. 5 minutes in and out. Great service!

I went in thinking I needed my charger port fixed and a new back glass replacement. He was able to…read moreclean out my charger port and it works with a cord again and my back glass replaced very quickly. I would definitely recommend to others.

Really helpful crew, great service, got all my photos transferred from my broken phone to my new…read morephone for a great price

I went with them to get my front glass changed on May 5th. Didn't last long, they did a poor job…read moreinstalling the front screen. It is slowly coming off as you can see in this picture $300+ for a shitty job is not okay!!!

Being a customer for almost a year now and we have not had internet connection at all today some…read morecustomers in my area have not had service in days and they are not in any kind of a hurry to let us know when it will be back on

Found one of their employees in my backyard. I am not a customer. He then lied telling me he had…read moreknocked on my door. I have security cameras all over the house. I reported this to Dobson and they claimed he was in the right because he knocked on our door. I offered them video proof this was not the case but they ignored it. I do have an easement and understan they are allowed to access that. But that doesn't explain the lies and him looking in our windows from the back yard. Ans of course they were too lazy to investigate.