I hate, hate dealing with cable issues. Today I have a client that has the same modem since 2006?!?? I know so we/I are trying to get this updated with current Wi-Fi and everything else that has happened with technology since 2006. The store is easily accessible off Broadway extension in edmond. It's bright and roomy (as it isn't crowded) today. We walked right up to one of the customer service counters and was told to sign in via cell phone. As you can imagine my client doesn't have a cell phone so he is unable to sign into their system.. this should be a consideration and people allowed to use house phone number as many people (some) still have house phones. I'm just saying but I don't have a house phone clearly I'm up to date with technology and have a current cell phone We waited patiently and the sales person (Brennon) was very nice, personable and professional. As my client is very detail oriented and requires you to repeat yourself often and then he repeats what he heard before asking more questions. It requires a lot patience and most people accommodate him because of his kind demeanor! Overall a good experience but as always with any service it took alittle time to process everything, it wasn't as easy as a quick in and out! Thank you Cox!!!!! read more

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Unstable WiFi provider constantly goes out and never comes back on. Just go with AT&T or T-Mobile. Don't waste your time or money with this company. read more

I had to give a one star as that's a low as you can give. After paying my bill on time every month I canceled my Cox account. They continued to charge me and now it's in collections. Stay away from this company at all cost. read more

To be clear the cox store did nothing wrong. It is the phone tree you have to got through. It is the 6 foreigners I had to talk to who don't speak English and put you on hold. It is being hung up on 3 times. Being told I owe money for stealing equipment then told never mind out bad. To be g locked out of my account and giving my card info over the phone to process a payment.... Just fed up. read more

I have called over 20 times In the past 3 days and they haven't answered. They picked up the phone one time put me on hold for 20 minutes and then hung up. Actually horrible customer service and if my apartment didn't require me to have Cox, I would switch. Horrible read more

I have never in my adult life been treated with such disrespect as I was at this store. it took me 3 or 4 visits over three months to get my bill straightened out. The last time I went there someone named Heather refused to help me because I didn't know my "PIN number." I've never had a PIN number. I became exasperated and let a curse word slip under my breath as I walked away. (not directed toward her. but, I'm only human) Heather raised her voice and told me to leave. I went to another staff member, Jack, who asked if she had helped me, I said, "no, she wasn't helpful at all. she had a terrible attitude and should be fired." He then said, "if you talk bad about my co-workers, I'm not going to help you." He's the one who asked!!! These people are like dealing with entitled, aggressive car salesmen. You can either call Cox and stay on hold forever, or, go to this store and be dressed down and embarrassed by Heather and Jack. read more

They where very rude to older people in the store. When confused by the check in technology they had no patients, they showed no effort to help. They just got angry with them. On another note the person I work with was very kind and helpful. I was in and out of the store in under 6min. read more

coxs cable is a liar and a rip off.they bore a hole thru my sewer line years ago and refuse to pay for the damage.the ins company wants reciepts from 14 yrs ago before i new about the hole.cox and their ins companies try to screw you over. read more

Went in after calling and clarifying that I just needed to return my equipment and pay my final bill but when I got there they told me they owed me money but didn't want to tell me why or from what and the guy finally just said "go with it" I understand it isn't really the workers fault since they can only work with what is on their screen but still at least try and resolve the issue, also he threaten to charge me more money if I didn't stop questioning it.... Would not recommend. read more

We received excellent customer service today from Preston and Dani. They went way beyond to help with our problem. Thank you so much!

I try to avoid places like this but had no choice but to visit in order to swap out equipment. I was greeted the moment I walked in and asked to sign in on a digital device. This location was fairly busy but I only had maybe a 10min wait. While I waited I watched as each guest in line ahead of me was greeted with a hand shake and introduction by a Cox employee (should of made note of this employee's name!). When it was my turn i was introduced to Marresha Johnson. Wow. What a friendly and helpful individual. Marresha is literally the only reason I took the time to write this review. In this day and age when customer service is often lacking in MANY businesses she was a bright spot in my very busy day. All I can say is good luck to Cox in retaining her bc she has a big future ahead of her! Thank you, Marresha, for sharing what I believe probably comes naturally for you - kindness and positivity! read more

Employee had set me on Contour Flex without my knowledge or authorization. Had to go in to change service address. Specified I am to only have Internet service. After leaving received email confirmation email for Contour Flex Service. Unexpectedly, she never attempted to up sell any service while I was there. read more

Easy, fast and enjoyable. Cable companies are famous for trouble, but I've had very little with Cox. This location in particular has very courteous staff who made switching services fast and easy. At no point did I feel I might be missing something or that I had been sold something without my knowledge. Marresha did an excellent job explaining all the packages and options, when we had a question she did not know the answer to she checked with someone else to make sure we weren't misinformed. She even helped confirm our modem model to make sure we had what we needed. In summary: I'm glad we went to a brick and mortar store and were helped by Marresha. It would factor heavily if I ever considered switching service providers. read more

Customer service on the app is almost nonexistent. So hard to get any response or solutions through the app. I like the product, I don't like the app. read more

Customer service is literally HORRIBLE. The people who work in here are super mean and rude. The only thing they do, which is respectful is opening the door for you. Everything else... TRASH. read more

My purpose for going to the Cox store was to set up autopay of my bill by using a credit card. I had this set up previously but that card was lost and the autopay could not occur when I canceled that card. The store employee said that I would have to set up my autopay on line; they could not set up autopay at the store. I told the employee that I am terrible at many online tasks. She showed me with her phone the steps while I repeated them on my phone. In a few minutes, I was set up with autopay again. She also kindly waived the $20 late fee that occurred because I had forgotten that my Cox bill was linked to the lost credit card. It was the initiative she took to completely solve my needs in the store, followed by the curtesy of removing the late fee that compelled my to share my experience with you. Her name I forgot, but her beautifully tattooed right hand goes with a lady with good customer service. read more

Worst customer service I've ever experienced, terrible product, cable lines look ugly, can't use regular phone jacks for home phone, OVERPRICED, just the absolute worst thing you could waste money on! Just don't do it don't sign up you will regret it I promise you! You'll be calling tech support everyday!! read more