Recently switched from Cricket to T-Mobile and reduced our monthly bill $60 a month. Thats a lot…read morefor being on a fixed income in this lousy economy. Emanuel was fantastic; knowledgeable, informative and above all patient. It took four Teks to figure out how to transfer data from my virtually non-functioning ancient phone to the new one but they did it and set us up nicely. Great one on one personal Customer Service which you seldom see today. Emanuel also informed us of T-Mobile's net plan and we were in the next to switch that as well. They're busy because they're successful so be prepared for a possible brief wait. It's worth it.

Meh, This place is usually well staffed but on my last visit there was a huge wait and not a lot of…read moreknowledgeable people working there. The customer service wasn't horrible when they did get to you but even then, my problems were not solved at all. I would rather just call T-Mobile and not visit the store in the future.

my iPhone wouldn't open the other morning. I walked into the store and rece a friendl greeting by a…read moreclerk I was asked what they could help me with today. With frustration in my voice I told her that phone wouldn't open. she immediately started off with the facts that they don't do repairs and they would have to look to see if it was under warranty. I told her I just got the phone in December. in the meantime she has my phone in her hands pushing buttons. Then BAM. she says your phone is open. I asked her how she did it and she shared her technique. I told her I did that num times that morning and it didn't work. My take away us greet me, listen to me and then tell me what you CAN do NOT what you can't.

More than 5 months and have not received the money to pay for my phones from T-Mobile from the…read moreswitch program my credit will be destroyed because of this do not go here and all they say is that is not in there hands. DONT EVER Go To AT&T service and connection are super bad

Very professional. Been here several times when I have an issue with my electronic device. Trust…read morehim with all my devices.

What an amazing experience!!…read more My son left his iPhone 14 Pro on the bumper of our car. It fell off and shattered the screen completely. We had one place try to fix the phone and was unsuccessful, Apple tried to fix it (at a price of $600-if successful), but was unsuccessful. We were desperate, and that is when we found itech. Alex is a miracle worker. He was able to successfully fix the phone at minimal cost. Itech is amazing, unparalleled expertise and customer service!!! Do not go anywhere else!!!

To be clear the cox store did nothing wrong. It is the phone tree you have to got through. It is…read morethe 6 foreigners I had to talk to who don't speak English and put you on hold. It is being hung up on 3 times. Being told I owe money for stealing equipment then told never mind out bad. To be g locked out of my account and giving my card info over the phone to process a payment.... Just fed up.

I hate, hate dealing with cable issues. Today I have a client that has the same modem since…read more2006?!?? I know so we/I are trying to get this updated with current Wi-Fi and everything else that has happened with technology since 2006. The store is easily accessible off Broadway extension in edmond. It's bright and roomy (as it isn't crowded) today. We walked right up to one of the customer service counters and was told to sign in via cell phone. As you can imagine my client doesn't have a cell phone so he is unable to sign into their system.. this should be a consideration and people allowed to use house phone number as many people (some) still have house phones. I'm just saying but I don't have a house phone clearly I'm up to date with technology and have a current cell phone We waited patiently and the sales person (Brennon) was very nice, personable and professional. As my client is very detail oriented and requires you to repeat yourself often and then he repeats what he heard before asking more questions. It requires a lot patience and most people accommodate him because of his kind demeanor! Overall a good experience but as always with any service it took alittle time to process everything, it wasn't as easy as a quick in and out! Thank you Cox!!!!!

My SIM card stopped working, but I was needing a phone upgrade anyway. They had me get my husband…read moreto add me to the family business account for our phone plan, as an authorized user. Now, I needed to verify my identity as an authorized user. The only way to verify identity was through call or text, which was going to be a problem since I didn't have a working SIM card. The girl helping me approached two other girls working there how we should figure this out since my SIM card wasnt working . They had no idea what to do. Seemed like we were sitting around waiting for lighting to strike. They even told me to try sending the verification code through again to see if it would work on the WiFi. No, it didn't! It was only after the final time I sent a verification code that the girl helping me had the BRIGHT idea to take my SIM card out and put back in. Well, now my phone works. Now I can get a verification code. But...it was too late and I'm locked out of verification attempts for the next 24 HOURS. SO I HAVE TO TRY AGAIN TOMORROW. You'd think that could've been suggested earlier. Now I've completely wasted my time. I'm going to another location.

THANK YOU DAMARIS!!…read more After a terrible experience at another local location where I was conned into adding another line to our plan.... Without actually explaining that was what they were doing....... We had a wonderful experience at the Verizon in Edmond on Broadway. Damaris helped us figured everything out and easily upgraded my phone with no issues (& no added lines lol) and he was great company while we had to wait to transfer my phone over. Highly recommend this location! And Damaris!!

Josh and Caleb helped me out with my iPhone 13 Pro Max. It was having issues charging (have to get…read morejust the right angle to charge). They saw that it was just a cleaning issue and took care of me. 5 minutes in and out. Great service!

So good! Called to see availability, dropped off easy peasy, they called in about 4 hours and it…read morewas done!

Quinton is the absolute best!! Took care of me so fast and was extremely knowledgeable on every…read moresubject. Even had him helping his coworkers while helping me! Such a genuine person and I see him being a huge leader here soon.

You have the worst customer service. I couldn't understand…read morethe person who answered. Asked where I was calling & she refused to say. Wanted to verify my acct before she (Reuth??? She even spelled it) would allow me to talk to someone else who I could understand. She told me to hang up and call back (after I'd gone thru all the crappy Automative system just to talk to a human in the first place!) if I wanted to talk to someone else. I asked to speak to her supervisor but she told me to verify my acct before she would. I said I'd be happy to verify my acct to whomever her supervisor was & when she allowed me to speak to them. She refused to allow me to speak to anyone else. I literally waited for 30 minutes while she said nothing. Then the call ended. Verizon is the largest cellular system and you can't provide better customer service? This is why your customers are leaving in droves. I was paying over $100 for their services. I am paying $20/mo. with Consumer Cellular. For the same service. Verizon is such a scam. I was only trying to find out why Verizon continued billing me -- even after I'd been on the phone with both Consumer cellular & Verizon (3-way call) to get a "porting pin" from Verizon so I could switch my phone number to consumer cellular. I couldn't understand what this Reuth's English. So I'm passing all this information onto the public. Your customer service sucks, Verizon!