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    JB’s Analog

    5.0 (1 review)
    Open 11:00 am - 6:00 pm
    Updated 3 months ago

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    5 years ago

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    Best Buy

    Best Buy

    2.2
    (68 reviews)
    2.9 mi
    $$$

    I had the most amazing customer service experience while in this Best Buy location…read more I needed a new device and immediately decided to head to Best Buy. Upon arrival, I was greeted and waited for someone to come assist me. Justice came to my rescue and got me hooked up with a new phone, all the needed accessories, and even gave me some helpful tips and tricks. At one point, my phone would not do the necessary updates so Justice and Joshua teamed up to get the issues resolved. Their customer service skills went far and beyond anything I could have asked for after all the wack hiccups to get my new phone working. Kudos to Best Buy for sourcing such quality team members.

    This started out good and I thought we were going to get good help. We purchased a projector…read moretelevision from Best Buy a few months ago and we are looking for a speaker to enhance the sound. We had already ordered a Bose speaker that was not compatible with the projector and we then learned that the blue tooth speakers are not compatible with the projector because of latency in the sound. That is fine. So, when we asked about speakers that could connect with a hard wire, that is when things headed south. The guy helping us (I did not get his name) started asking us why we bought a projector and tried to get us to return the projector to Best Buy and buy a Frame television. So instead of making a commission on a nice speaker for us to connect to our projector, he tried to make a bigger sale with a television that we did not want. Once we indicated that we were not interested......HE WAS NO LONGER INTERESTED IN HELPING US. Such a disappointing experience.

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    Best Buy
    Been waiting for 12 minutes for help and still waiting
    Been waiting for 12 minutes for help and still waiting
    2 pack for $30. One is $25 by itself. I think deal!

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    2 pack for $30. One is $25 by itself. I think deal!

    JB’s Analog - electronics - Updated July 2026

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