I'm the kind of person who dreads dealing with cell phone companies. Thankfully I was helped by…read moreHannah, who was super pleasant and helpful. Very knowledgeable and made my visit faster and easier than I would generally even hope for. Whatever they're paying this woman, they should double it! Seriously, if you are needing anything from Verizon, go see Hannah! A+!

I came to this store for help and services. But the manager still refused. You don't know why they…read moreopen doors and why they don't serve. I waste a lot of time. I feel terrible.。Let me open a new number. They lost my original number. It cost me a lot and a lot of trouble. They refuse to admit or correct their mistakes.

Had a great experience. Morgan was extremely kind and helpful. Good customer service goes a long…read moreway when you're dealing with stressful phone issues. Got all of my issues solved and left as a happy customer

We stopped in about 2 hours before closing to find a full house at this Mustang store. Kyle was…read morevery quick to notice us coming in. We got a friendly greeting with eye contact. He said "One of us will be with you as soon as we get free". The lobby had some very nice leather chairs, but we opted to stroll. We spent a few minutes browsing, and when it was our turn Kyle was quick to get us sorted as to the best device for us and the color we wanted. He had us processed and checked out quickly and then professionally went to moving over data from the old phone. He was extremely personable and chatted while we waited. Kyle presented exactly the level of service I've come to expect from Verizon. I get what I willingly pay a little extra for. He knew his products, he patiently explained everything we would see on the bill, and he had solid answers for all our questions. Thanks, Kyle. I hope we get to work with you again.

I recently purchased a phone from Verizon with the expectation of a quick setup and a smooth…read moretransfer, but the experience was the opposite. The phone I bought wasn't even connected and didn't exist in Verizon's system, which led to a frustrating series of issues. I had to make 2 trips to the store to try to transfer my service, and the problem still wasn't resolved on the spot. This turned what should have been a simple upgrade into a prolonged time sink filled with repeated follow-ups and visits. Bottom line: If you're trying to save time, Verizon is not the place to go. Prepare for potential delays, avoid peak times if possible, and bring all relevant documentation (order number, proof of purchase, ID, transfer PINs, device IMEI). If time is critical, consider alternatives or at least have a plan for escalation to a supervisor. The fact that they sent me home with the phone that was a brick and were unable to activate it for four hours sitting on the phone wait hold and in store. Originally told me it was gonna take 24 hours to activate my phone after they already canceled my other one. Store manager didn't even have the audacity to come out and speak with me and placed blame on Corporate. But was told they've never seen this before in history of their store. But yet the manager still can't come out. Thanks Daken for your help

My home WiFi has not worked for over 2 weeks. Their off shore customer service is horrible. When…read morethey could not fix the issue said would research and call back in "a few minutes". Never happened. I have spent HOURS on the phone resetting device etc. was sent a new box yesterday after order for new box on Feb 11 was cancelled for unknown reason. I'm 1 year into a 3 year contract. Very poor service. Very unhappy customer service. Store rep was very happy to sell the service but when I went back with service issues I was pretty much ignored and told to call 611. I hate the Verizon service. I totally expect an account credit for no service. Can't wait to find a new carrier.

Hands down, the absolute WORST customer service ever!!!! Ii thought these people were supposed to…read morehave product knowledge!!!! The (3) people that were there at 5:29pm on 9/30/17 acted as if I was bothering them when I came in. The girl (attempting) to help me was completely clueless!!!! She asked me questions that she should have known working in a position to assist in cellular devices. I mean, it was bad enough that the amazing verizon service we were accustomed to having went to absolute CRAP when we switched to unlimited! We used to have the best coverage & service; however, now we pay the highest bills of any of our friends & family to have the worst service! Really sad to see such a terrible change in a once great company! That combined with the horrible customer service is enough to run off a once loyal customer! See ya verizon.....we can get treated like crap a whole lot cheaper! I would not recommend this store or the now lousy service to anyone! Just a heads up to others because they seem fine with not giving a s#@& about the customers!

I have a work phone from there. My personal cellphone service is with another carrier. I dropped…read moremy work phone and broke it, my supervisor said it was fine to go buy one from the Verizon store to the unusable one. The guys in the store had no customers but they sure didn't try to sell me a phone. Know what they said I should do? Go buy one at Best Buy. I told them I was on my lunch break and didn't have time to chase this down. I need the phone now, it's for work! They let me leave empty handed. This is why I would NEVER use Verizon when spending my own money. I have to use Verizon because it's where my company does business. But, I'm unimpressed. They don't need my money. Thanks for nothing Verizon. My boss ordered me another phone, because this retail location isn't trying to do anything but minding an empty store. They didn't show me a single phone. #iwouldneversignacontractwiththiscompany

Jordan did us a great job at replacing our cell phones. She was very professional, but super…read morefriendly at the same time. Thanks Jordan

Went to this store 9/12 to upgrade my work cellphone. After 3weeks I receive a bill in my home…read moreaddress about a cell line and phone I didn't open/purchase. Called verizon and they did confirm a personal account was opened 09/14 under my information. How did this fraud and identity theft happened? It could be many things, but the coincidence of visiting this store 09/12 and then 2days after 09/14 a fraudulent account was made is just fishy.

They saved us over $100 a month from what we were paying with AT&T. They've been very helpful when…read moreI have had a question. I'm glad we switched.

We just swapped to T-Mobile. If you're looking to get new service ask for Trent! He was amazing…read moretoday. He is very friendly & knowledgeable. He answered all of our questions plus loaded everything from our old phones onto our new ones. Last time we swapped service we lost over 4000 contacts & all our pictures. Trent managed to get everything in one try. Awesome customer service.

I am extremely frustrated that I was charged an extra fee even though I have AutoPay set up on my…read moreaccount. The whole point of AutoPay is to prevent issues like this, so it makes no sense that I am being charged additional fees. I have done my part by keeping AutoPay enabled, yet I am still being penalized. This charge feels unfair and unacceptable. I expect a clear explanation of why this fee was added and would like my account reviewed immediately to resolve this issue.

The service was the best I have had at a phone store. JONESY was so patient and did everything he…read morecould to help me with an authorization process. He was very knowledgeable. He went the extra mile to make sure I was able to switch phones. I noticed the same caring service with other customers when I was helped by another employee. I highly recommend this store. In a time when customer service is not as helpful, this store gets the Gold Medal of service.

I recommend this AT&T store above any others it's the best I have been to,that has actually helped…read moreme rather than say call customer support hotline. For the first time since 2024 I can actually call and connect to my Apple Watch and i am so thankful. All thanks to Guss he needs a raise or two for sure, very polite and helped me right away and got it done asap.

the best AT&T store I have been to yet that has actually helped me rather than say call customer…read moresupport hotline. For the first time since 2024 I can actually call and connect to my Apple Watch and i am so thankful. All thanks to Guss he needs a raise or two for sure, very polite and helped me right away and got it done asap.