I am extremely frustrated that I was charged an extra fee even though I have AutoPay set up on my account. The whole point of AutoPay is to prevent issues like this, so it makes no sense that I am being charged additional fees. I have done my part by keeping AutoPay enabled, yet I am still being penalized. This charge feels unfair and unacceptable. I expect a clear explanation of why this fee was added and would like my account reviewed immediately to resolve this issue. read more

The service was the best I have had at a phone store. JONESY was so patient and did everything he could to help me with an authorization process. He was very knowledgeable. He went the extra mile to make sure I was able to switch phones. I noticed the same caring service with other customers when I was helped by another employee. I highly recommend this store. In a time when customer service is not as helpful, this store gets the Gold Medal of service. read more

After 25 years using ATT, I am having to drop them, from Internet and two lines. This is because for Christmas I wanted to add my fiancée to my line and get her a free phone. I went in and told them I had recently within the last few years gotten 100% disability with the VA, they said they needed a document filled out and I told them I would gladly fill it out. He then asked why I do not have the document yet and I told them it takes months at times, but I showed them my award letter on email and he complained he had to go ask if it was good enough. I told him if it wasn't I would have to wait until I get the official form because legally, I should not be taxed. He then went to talk to a manager, she came out claiming the man had told her I was threating to sue her, I told her what actually happened, and told her to fire this man at once for lying, I also showed her that I was audio taping the conversation for my records for pricing. They then claimed it may have been a misunderstanding but since a lawsuit was suspected I would have to leave. They then threatened to call the police, they hate veterans, they refuse to honor tax expect and force you to leave when you ask for me. I will be canceling all services from them, I will also be telling the world of what they have done until I see the employee who falsely accused me of saying I was suing, he was simply going to see if the award letter was acceptable enough to fill the form out. He then lies and twisted the story. I have never been treated so badly because I am a vet as I was today, I will be going to the police for harassment charges on the man, and I will be pushing for his release as well as gathering witness statements of them awkwardly claiming I threatened to sue them in order to avoid me fill out the 100% disability document. Now I do not even feel comfortable doing business with ATT read more

WORST AT&T STORE IN THE AREA. NEVER WILL RETURN. I needed to drop off my trade-in phone. I was poorly greeted, they messed up my business account and traded in another phone on the account, and they never called me back to update me on the status. After following up, I had to make sure the process was done correctly. read more

I had a big project. Moving all of my devices to AT&T from Verizon. I showed up at the store and immediately Kadyn met me and got to work helping me. I transferred service on 2 phones, 2 IPads, and 2 Iwatches. Kaydn got to work immediately and answered all of my questions and provided the best service I have ever received at a cell service provider. He sat with me and made sure all of my devices worked and the gave me a great deal on a new iPhone 14. He backed up all of my devices and the restored them after replacing the SIM cards with AT& T ones. This guy took hours of his time to make sure I was taken care of. AT&T cut my bill in half from Verizon with much better coverage and 5G that actually works. They even have a discount for veterans that saved me 25% off my bill. After service and bang for the buck like this I'll always be going back to this store. read more

We have been with ATT for a little over 12 years now. We have the phones, the home internet and the TV. We have not have any issues with our service or our billing. We left Sprint for ATT and couldn't be happier. We just both updated our phones and even during a "pandemic" they were friendly and professional and the store is clean and they do require masks, but if you have to take your mask off, they don't say anything to you about it. The store does pack up and there could be a line waiting to get seen, so go early or before they close if you're not wanting to wait. Unfortunately we will be getting rid of our TV service, because we don't watch TV anymore. With Streaming and everything online, there's no real need for it. We will be keeping our WIFI and cell phone services. And now, they have a deal where ALL CUSTOMERS old and new get amazing deals. read more

This location is rampant with fraud and the authorized retailer that owns it, prime communications, is well know for their poor treatment of customers due to fraud. They will promise you a price and it will never reflect that, then when you file a complaint and expect a correction they will ignore you. Prime is currently paying out in a settlement for forcing its employees to work off the clock as well. Do yourself a favor and avoid any location from att that says authorized retail. read more

The incompetent people in this store is abundant. We signed up and BOGO and they screwed it up from the start. We lost our discount through the employer and have not received our free phone. ATT is absolutely no help either so I would recommend Verizon. read more

We didn't have bad service. We didn't have any. There was one sales associate in the store, and he never said one word to us. After 15 minutes, we left and still never said a word. We needed two phones. Your loss. read more

I drive 30 minutes to memorial road to avoid this att. I remember att was the prestigious company to deal with! Now they are less than the others. read more

guy working the store was very knowledgeable.. i was told at another att store in newcastle that i couldn't transfer over my cricket number . i did a google search and decided to try again . he immediately said that they could .. can't remember his name . his trainee nelson (i think) who mainly helped me was great too . both gave off good vibes ! (: read more

My family and I needed new phones so we went to ATT since they had a BOGO free offer and we decided to move from Verizon to ATT because we wanted 4 new phones. The ATT store manager was very helpful, worked with us, told us the prices which with 4 new phones would be cheaper and an unlimited plan for cheaper that what we were paying for 4 lines with owned older phones. We ended up getting two Galaxy S9, one Galaxy S9+, an iPhone XR and even got some credit for the old phones which helped towards if I recall correctly was about $500.00. At this point, we were happy with the phones and happy with the price quoted with the extra insurance. According to the helpful manager at the ATT store at 761 SW 19th St, Suite 101, Moore, OK 73160 the monthly bill was going to be about $210.00. No issues with the phone or service until I received the first bill at $255.78. Which over 30 months is a difference of $1350.00 after the phones are paid. This is supposedly with an ATT discount for having cable/internet, a military discount and 2 free phones. After calling ATT customer service, they tell me that you have to pay for the first 4 months of the phones before the BOBO free discount is applied. I thought, that doesn't sound right and this was never mentioned to the four of us. I asked, so does that mean I'm going to have to call in 4 months to make sure this is applied? I was assured that everything was fine and will come out automatically and the bill will be reduced. Of course after month 4, I call to make sure this discount will apply, but the bill shows no reduction. I call again, now I am told that because I have two different types of phones, the discount cannot be applied and I am already receiving a discount. It is BOBO 50% for 1 phone, a whopping $13.00 off. Now my wife then goes to the ATT store and there is no help from the same manager and he acts as if he did nothing wrong. At the very least, he mislead us all, lied and is showing why customer service is no longer exists. read more