Hands down, the absolute WORST customer service ever!!!! Ii thought these people were supposed to…read morehave product knowledge!!!! The (3) people that were there at 5:29pm on 9/30/17 acted as if I was bothering them when I came in. The girl (attempting) to help me was completely clueless!!!! She asked me questions that she should have known working in a position to assist in cellular devices. I mean, it was bad enough that the amazing verizon service we were accustomed to having went to absolute CRAP when we switched to unlimited! We used to have the best coverage & service; however, now we pay the highest bills of any of our friends & family to have the worst service! Really sad to see such a terrible change in a once great company! That combined with the horrible customer service is enough to run off a once loyal customer! See ya verizon.....we can get treated like crap a whole lot cheaper! I would not recommend this store or the now lousy service to anyone! Just a heads up to others because they seem fine with not giving a s#@& about the customers!

I have a work phone from there. My personal cellphone service is with another carrier. I dropped…read moremy work phone and broke it, my supervisor said it was fine to go buy one from the Verizon store to the unusable one. The guys in the store had no customers but they sure didn't try to sell me a phone. Know what they said I should do? Go buy one at Best Buy. I told them I was on my lunch break and didn't have time to chase this down. I need the phone now, it's for work! They let me leave empty handed. This is why I would NEVER use Verizon when spending my own money. I have to use Verizon because it's where my company does business. But, I'm unimpressed. They don't need my money. Thanks for nothing Verizon. My boss ordered me another phone, because this retail location isn't trying to do anything but minding an empty store. They didn't show me a single phone. #iwouldneversignacontractwiththiscompany

We had Airosurf for nearly 10 years, in Arcadia, Oklahoma…read more For the most part, their internet service worked. It was slow and not super reliable, but we lived in the country and Airosurf was our only "non satellite" option. But then we started having real problems. Every day at 6 pm (on the dot, like clockwork), our internet speed crashed to almost nothing. We could not even watch streaming service on one television -- everything else was unplugged. It's like someone flipped a switch at 6 pm every day and turned off our internet. So we called to ask for assistance. What followed was 2 months of extreme frustration with respect to Airosurf's poor customer service -- and 2 months of no internet or television after 6 pm. The front office lady was nice, but couldn't really help us. She would send us to the tech people who actually seemed to be angry -- Airosurf techs would say everything looked fine on their end, and it must be something in my house that caused the problem. They literally said it wasn't their problem and I was the cause, and I needed to fix the problem myself! Holding an electrical engineering degree myself, I troubleshot the problem, looking for any transmissions violating the FCC that could interfere with my wireless internet. I added chokes to everything. I unplugged everything. I went as far as unplugging my home alarm system to verify nothing in my house was causing the problem -- Airosurf continued to be angry, unhelpful, and dismissive. They just didn't care. After about 2 months of my internet shutting down at 6 pm (not coming back until sometime around 2 am), they sent a tech out to my house and said they moved my connection to a different tower. It seems Airosurf was in the process of upgrading their system and they had too many customers on a single tower. When everyone came home from work and turned on their TV at 6 pm, it overloaded the system and nobody got internet services. After that, our internet service was somewhat "normal", though it continued to be slow and not super reliable. A few months later, we started seeing other short internet outages that always happened at the same time every day. These outages were only 10 minutes or so long, so we just accepted it and didn't ask for any more "dismissive help" from Airosurf. Airosurf likes to tell people they are a small family owned company, and therefore customers should give Airosurf a break and accept their poor quality service. I firmly believe the problem with Airosurf is the NEPOTISM -- I think the entire company is made up of family members who got their job because they are family (not because they hold an engineering degree or have any idea what they are actually doing). Since they are family, they have no fear of losing their job, so they just do not care. This is a real problem! When we were offered much faster, much more reliable, fiber optic internet service for LESS MONEY than Airosurf, we jumped at the opportunity. When we called Airosurf to cancel, they didn't even ask why. They said they would later make a decision about picking up their equipment (modem and antenna on my roof), but they never called back or came to pick up their equipment. Just bizarre people at a bizarre company. I do not recommend Airosurf.

I have used Airosurf for over 5 years. I have been extremely happy with their service and customer…read moresupport. Very little downtime even after major storms. Always responsive when I call them.

This company has no idea what customer service is . Their service sucks you can't stream or…read moredownload anything without it buffering. And after you close your account they will steal money from your account .They do this because of the prepaid label so UPS can't trace it and when I called UPS I never told them the company and they asked me if it was Highs'sNet and I told them yes it was . So beware of these con artist because the reviews also had a few customers telling others to watch their bank accounts .Warning do not use this company unless you want shitty service and them to steal from your bank account .

Tech Star was/is the distributor and installer for HughesNet....We moved to a house that only got…read moresatellite internet, so we thought, we called to have Hughesnet installed and were told that it would be $47/mo with a ONE year contract. I asked how fast it was and they told me that if it wasn't sufficient it would only cost $99 to cancel the service. First, it is so slow that I CAN NOT send pictures in my emails. My husband can load a youtube video on his 3G iPhone and watch it before the computer can even load the page. You can not stream video at all so Netflix is out of the question. Facebook will hardly load and when it does you can not play ANY games or watch the linked videos or anything. Then for Christmas our boys got iTunes cards so my one son bought Diary of a Whimpy Kid... approximate download time on Hughesnet? 37 hours. Ya I said thirty seven. So it started downloading and after only 2 hours it stopped and we got an error message saying we had exceeded our bandwidth for the day. So I called and was told that between the hours of 1AM and 5AM you can download all you want, but all other times you are limited... obviously limited so much that you can't download a simple movie off of iTunes. So for over 17 days I stayed up until 1AM to start the download for this one stupid movie for my son. It took 17 days because there were days that I had gone to bed and the internet 'lost connection' and stopped the download. Grrrr. So, along with all this, we get the second bill that was for $60 instead of $47 so I called and got a supervisor who said that he found the problem and had fixed it. All was fine for another couple months when my account (btw, they auto debit my account which I never authorized) and they had charged me $77 so I called again and was told that the $47 was only good for 3 months and that I had a two year contract not a one year contract and that it would cost $368 to cancel my account. When I asked for a supervisor I kept getting the same thing. So I asked to be transferred to someone who could do something about it and they said they couldn't. I said "so let me get this straight... you have an American reel me in, and American explain and have me sign the contract and an American come out to install and once I sign and am hooked I now get someone overseas who can't do anything about it and can not ever talk to another American again?" and then man said "yes, unfortunately that is the case"... He said that he has two options, the billing and cancellation department are in the Philippines and the tech dept is in India. Seriously??? Then I read the other review here and called @Link, they will give me the same speed as Hughesnet for only $39/month and NO contracts!!!! AND my neighbor has them and they said that their internet is screaming!!! Way faster than Hughesnet. So... bye bye Hughes net... it is worth the $300+ to get rid of you! Word to the wise... stay away from this company! Hughesnet internet is not only slow but they do not honor their contracts at all.

They illegally throttle your internet speed during peak hours and lie about it. Check your speeds…read morethrough a 3rd party speed checker and I guarantee it'll show the true speed.

I'm giving AT&t anything 1 star. Simple. If you want to see how easy it can be to do business with…read morea phone company who absolutely appreciates its customers. Try T-MOBILE. Love, Love, Love this company. Forever, I thought AT&T probably hung the moon. I was even afraid to switch because I'd been with them for somewhere close on Cellular to 40 years. Try to stop something you don't want through AT&T. You literally have to go into the store to stop something. Go to T Mobile. See what you can get thru the. I really enjoy my Netflix, Hulu. TUBI AND Pluto. All free on your phone, and you can hook it up to your home TV. Best switch and only switch I've ever done for cell phone. I would not go back to my illusion of the Granbury of the other cell phone company. I know this was supposed to be internet service but if it has AT&T on it attached in anyway or buying out an existing company. I'm out. I can't stand this company. Be aware if you go with these people. Make sure the letter they send you either says do what you want with their equipment or they tell you to return it. I stop using them once. Got an email tell me to bring in my used equipment. About a week later I got another email tell me to just keep it. They didn't want it back. Then they sent me another email several weeks later telling me they were going to sue me because I hadn't returned their equipment. I called them and told them let's dance. I've got all my documentation of what you told me to do two different times. In fact I still have their equipment just I'm case. You do business with them if you desire but look at their rating.

Excellent Fox store with amazing service and they also were able to reactivate my Internet…read moreconnection and give me a modem when I canceled it unexpectedly early. They also carry iPhones and phone accessories as well. Recommended!

Not have weekly outages and not have a monopoly over the home internet. Estimated downtimes would…read morebe nice vs just saying service will be restored when it is ASAP even though the last downtime took several hours.

Sometimes the internet works good with no problems but occasionally i get bad lagging issues. It's…read morealways conveniently on the weekends when they're closed so i can't talk to a human over the phone. The speed for the internet is never consistent and after a long week of work i just want to enjoy my free time. Like i said it's seldom that i have issues but i wish the internet was just consistent with high speeds. I thought the future of fiber was going to fix that issue

we have been on OEC since it came to our neighborhood, we have experienced freezing issues since…read moreswapping over, recently it has become a real problem, we watch 404 as a primary channel, it freezes or glitches everyday, we have contacted them several time and today they said that channel 404 is having a problem, I hate to go back to cox but 404 FOX is the one channel we have to have and it sucks not being able to watch it when we want to, I talked to the David Goodspeed years ago and it seemed like he had a good handle on things, I would hope that if they are going to advertise that they are the goto cable network around OKC and surrounding are that he would be aware of issues and get them addressed so they dont loose customers! Forgot to say that we have been in contact with customer support twice in the last week and no help yet. It has been escalated to tier 2 and still not fixed!!!!

I was sold an Apple pen that did not work. They bought it back for 30 and made me pay the…read moredifference because I missed the 30 day window. I literally bought two different adapters and tried to figure it out. Life happens, and things get put on the back burner. I understand policy, but when sold an item that never worked I think you should make exceptions. The workers are all still very pleasant and I can't complain about their service. They are unable to test the pens on site due to not having any adapters at all.

Collin took excellent care of me today! My phone fixed in a timely manner, and I felt he went…read moreabove and beyond to provide excellent customer service! I will be choosing this location again in the future because of his awesomeness!!!