They illegally throttle your internet speed during peak hours and lie about it. Check your speeds through a 3rd party speed checker and I guarantee it'll show the true speed. read more

I'm giving AT&t anything 1 star. Simple. If you want to see how easy it can be to do business with a phone company who absolutely appreciates its customers. Try T-MOBILE. Love, Love, Love this company. Forever, I thought AT&T probably hung the moon. I was even afraid to switch because I'd been with them for somewhere close on Cellular to 40 years. Try to stop something you don't want through AT&T. You literally have to go into the store to stop something. Go to T Mobile. See what you can get thru the. I really enjoy my Netflix, Hulu. TUBI AND Pluto. All free on your phone, and you can hook it up to your home TV. Best switch and only switch I've ever done for cell phone. I would not go back to my illusion of the Granbury of the other cell phone company. I know this was supposed to be internet service but if it has AT&T on it attached in anyway or buying out an existing company. I'm out. I can't stand this company. Be aware if you go with these people. Make sure the letter they send you either says do what you want with their equipment or they tell you to return it. I stop using them once. Got an email tell me to bring in my used equipment. About a week later I got another email tell me to just keep it. They didn't want it back. Then they sent me another email several weeks later telling me they were going to sue me because I hadn't returned their equipment. I called them and told them let's dance. I've got all my documentation of what you told me to do two different times. In fact I still have their equipment just I'm case. You do business with them if you desire but look at their rating. read more

We've had AT&T service for 25 years. Yesterday our new neighbors had their service turned on. The incompetent technician cut our service when he hooked up the neighbour's service. Technician left no information with the neighbors. Then my husband called AT&T was told a supervisor would call back within 30 minutes, but that didn't happen. Husband called back and was livid because they would not have technician fix it. Now we're out internet and TV until tomorrow because one of their employees is an incompetent fool. AT&T is about to lose a long term customer based on their customer service and clueless employees. read more

Internet speeds are never what are advertised. goes down all the time. Want to charge the customer when they have to come out to service their faulty equipment. Ask you to wait for a 4 hour window and then no show. Not site there is any decent internet provider in OKC but AT and T is a train wreck. read more

I am so happy to see the low reviews. When we switched from Dish to AT&T was the worst day of my families lives. Billing issues were over the top considering it was Direct TV and At&T. It was a shit show trying to find who to pay or who had your bill. I actually cried because we have business account as well. Overall I can say that Dish Network is top notch if you decide to still use cable... read more

BUYERS BEWARE!!! DO NOT BUNDLE!! I have had a nightmare since I bundled with AT&T. I have been with them for several years and never have I experienced so many lies upon lies and had to speak to so many people and hear different stories. I recently switched to another carrier last month due to frustration and better rates. AT&T sent me an email stating my services with canceled were last month. Please be aware if you owe a balance when you switch they will hold your email hostage until you pay your balance to $0. They lie and manipulate and do not care if it's a business email. BEWARE!!! read more

10 years ago I would have given a 4 star. I chose them again to lower my overall cable bill with internet service. - First off now Im not able to view my security camera system on our desktop computer because their system and the fact they can't use my top line modem and router. - Secondly the overall Wi-Fi throughout our 1600 sq.ft.home drops signal in some rooms with a Samsung 8+ ? Not so with Cox and My equipment. - Thirdly they will not put their modem/router in the middle of the home unless of course by chance you have a TV there, thats an additional $50+ dollars to make that happen, which "may" solve the Wi-Fi issue. I'm only 4 days into new service and I can't wait for the next year to roll around, or I may just take the penalty and go back to Cox, rabbit ears, or pigeons. read more

If I could give less stars, I would. The service of most every individual that is in CUSTOMER SERVICE is less than par. Miss after miss after miss. There was every opportunity presented to them to make things right and make the customer (me) happy in a very inconsiderate and frustratingly debilitating scenario. The amount of disrespect for people's time is unbelievable. "Oh yeah! We'll have someone out to your house on Wednesday between 12-2pm." Is this a good option for those of us that work? I'm assuming they think all women are stay at home wives for their trophy husbands, but this particular female is the breadwinner and my time is worth more than what these idiots think it's worth. Nobody takes notes on your calls, so when you call support, make sure you start at the top each and every time! Don't miss the details as they will ask you repeatedly and offer their empty condolences as to their piss poor performance. Unsatisfactory indeed, but they've saturated the market and it's hard to deviate from such a giant. I'm a customer of theirs, unfortunately, but if there is something better, I'd be willing to suckle on the devil's teats for a way out of this heavenly nightmare! read more

Yeah I had internet for 5 months and could barely get service they changed out my equipment and then I couldn't watch a full movie without loosing signal I canceled my service mind you I paid for 3 months of service that I couldn't use and now they're wanting me to pay another 109.00 and sent it to a collection agency don't ever use their internet. read more

Internet went down and was told it would take a week to send a technician out. I escalated and no one would help. However, I bet I can have new service installed in a day. read more

I am 71 yo and not of the generation that usually spends my time reviewing companies. I, however, feel that I have to speak out about A,T&T even though I don't think the people in charge don't care and this review won't make a bit of difference. I've been with A,T&T since the 1980's. Realizing that over time, their customer service is getting worse by the day. They hold a monopoly on most of the services so you can really tell that they are constructing their customer service on that fact. They've simply just learned how to POLITELY wear the caller out by passing him/her around, until finally giving them the minimum they are willing to accept just to get a rest. I recently moved my service and after nearly 2 weeks of trying to get a person to hook up the equipment they sent. I had already spent hours virtually trying on my own. They had said that a person was coming 3 times but no one came. I finally just canceled my internet. The next day I sent the equipment back as requested. Immediately, I began getting calls every day, then letters telling me to return the equipment. I finally called and asked to have all my info removed from their records after the person acknowledged the receipt of the equipment. I am writing this review on April 14 and I returned the equipment March 29. I received another call last night from Ron at AT&T warning me that I'd better return that equipment. If they had been 1/10th that attentive to getting my internet hooked up. I'd be a happy customer!!! Honestly, they have a great product. It just goes to show that you can have the greatest product but if you can't handle it, you might as well just go home. read more

AT&T Uverse is such a waste of money. Constant internet issues, lack of connectivity and customer service is a joke. read more

AT&T Internet - Internet Service Providers Near Me

If I could get negative stars I would. They have the worst customer service for one. I've talked to at least 4 people and still am having issues. None of them will answer my questions, they simply say "oh yes I will find out for you..." then avoid my questions over and over. They're much more expensive than Cox and you get less. The only reason I have this horrible service is because it's the only internet provider where I've just moved. I'd had them years ago when they were the only provider at the time. They've gotten even worse since then! If you have a choice, don't use them! read more

*****DO NOT USE AT&T**** The AT&T contractor cut a line that was not theirs, yanked on it, ripped apart our electrical ground, causing power surges, causing damage.  Brian was the technician that cut the line. Jacob Roan was the AT&T consultant that followed behind Brian. Jacob arrived IMMEDIATELY AFTER Brian left and was kind enough to submit the escalation report.  Brian (a contractor from synergies3 tec, hired by at&t) was sent out to reattach a line to the back of the house. Instead of reattaching, he decided to cut the line, which turns out to be an old Cox line. He cut the end next to the house but then started pulling on it. In the process of pulling the line and trying to untangle it from a tree, he somehow snapped the signal wire from the pole to the house for electric creating a short circuit. In doing so, there were strong power surges going to our home and garage. OG&E was able to come out and fix the line that snapped and tested everything, but the damage had been done. After speaking with Mike Baker, a local electrician, and Sedgwick's representative, Blake McCorkle, all were in agreement that the technician caused the line to snap somehow, which caused the surges, causing our 9 LED light bulbs to blow, my slow cooker to fry and melt, 2 of our kitchen outlets to short out, causing a burn hole in one of them, our 2 flood lamps to blow in the garage, our garage opener to stop working, and one of our window air conditioner units to blow. After having multiple people from different companies and departments out here, this is the info I have gathered. GRAND total for damages: $1,549.70 Synergies3 tec (contractor company for at&t) has now declined our claim, saying it was merely a coincidence that their contractor was here when the power surges started. They are trying to get out of taking responsibility. I have had multiple people, including a several time FELON, sent to my home that all were in agreement with the original, NEUTRAL electrician that was here, but now its coincidence. Electric does not have coincidences. If you yank on a line that is entangled in another line and the other line snaps, that is NOT a coincidence. We are furious. I have reached out to dena Murray with at&t office of the president, Blake mccorkle, the felon they sent to my home, bo blanchard with synergies3 tec, alyssa with synergies3 tec, several times today, leaving messages and emails, and I have been ignored. read more

Horrible! Have had them for a year and have had 20 techs come out to check out why my WiFi is not running or just running really slow and they find nothing so I've had 4 modems changed and I've also had 4 DVR's changed and one wireless receiver. So far since the last modem was a new style it's been working fine. But a whole yr and they tell me I can't take my home phone off the package if so my price will go up, dumb because I qualify for life line for a regular landline and I would only have to pay $4.00 At least they have been nice and almost every month they have been crediting my account for all the problems I have gone through! I might just go back with Cox! read more

CUSTOMER SERVICE IS A JOKE First of all, we are assured the service is U.S. based. I had a good laugh when 'Jessica' answered a call when it was clearly a male to whom I was speaking. ??? I know profiling is just wrong but...anyway, 'Jessica' cordially asked of my problem. After that I was transferred because 'Jessica' simply could not help me. I explained again my 'problem' to the next representative who actually had name to which I could relate...Mary. ??? Mary could not help me with my problem so she transferred to another number and kept me on 'hold' for 47 minutes 27 secs only to be told I had been transferred to the wrong department. Do you see an issue here or is it just me. My 'problem' was by the way, is that I wanted to cancel the premium select channels that were available in my package when I first signed up. read more

Jon Jones is awesome; came on a Sunday, took time to fix us up; moved our modem to a prime location, explained mirrors can screw it all up - they are everywhere & big; & we have his direct contact info - happy customers read more

Stay far away! At&t are nothing but crooks and liars! They shut off my service so they couldn't the reactivation fee. They will do anything to get extra money from you. Go with anyone else but this crooked company!! read more

I canceled my internet and Tv service the same day set up and sent my equipment back. And was still charged for service for 4 months after speaking to several people, promised a refund and a supervisor would call back. No call. Worse service ever. S Gillit read more

So slow and we have the faster package they offer. I moved from Colorado to Oklahoma and used xfinity and it is 100% better. Would not recommend At&T read more

Very poor services/ acted like scam artists. I used a guy who was the 3rd party vendor , but identified himself as AT&T, but was only interested in providing satellite services, even though I was interested in phone, wifi and cable. He came on the w/ e and I questioned why was he the salesperson and would install CABLE NOT A SATELLITE, he quoted me a price and asked to go to his truck because I still thought I was getting cable. He was on the roof installing a satellite w/o my auth.... EXTREMELY ANGRY when I heard him drilling on the side of the house went out to ask him what was going on he looked dumbfounded. I said ABSOLUTELY NOT. Called AT& T the next business day which was Monday they could not find him as an employee although I had all of his info then they realized it was there vendor. They refused to take the satellite off the house. I explained the damage he had done they agreed to cover then refused two weeks later. I was part of SBC, then AT& T then AT&T uverse since 1985, had various issues when AT&T took over , but nothing like this, then they charged me 150.00 stating that there DVR and remote was not return/ although I sent in the equipment thru UPS got returned receipt and no agent knows what to do. Hired a contractor to fix damage of 175.00 and I had satellite removed they just toss this stuff like it is paper, unfortunately it will go to a landfill. This company acted irresponsibly from the beginning and the guy did severe damage to a brand new roof and I have to deal with corporate because it is significant and will cause further damage to the house, so I had to hire another contractor to repair the roof. AT&T has acted so unprofessionally I WILL NEVER USE THERE SERVICES AGAIN. Loyalty does not matter. Please think twice before you let them wreck your home, this guy did not know what he was doing, and as big of an org as they are they accepted no responsibility and they are environmental predators by leaving these satellites all over the place with no regard for recycling and they are DANGEROUS. The guy left this large cable wire hanging off the roof , just swinging in the wind not attached to the house just swinging where a young child could play with this and sustain a serious injury or a fatality and they just did not care, now I am going to get legal involved because This should have not happened.... HOW DID I GO TO TALKING ABOUT CABLE THEN HAVE THIS YOUNG MAN PUT A SATELLITE ON MY HOUSE AT NIGHT . He could have sustained a serious injury as well or broken his neck. I am certain he broke all kinds of policies as well as damaging the house and leaving his wreckage behind. The damage was well over 400.00. I am done with mediocrity, destroying property, irresponsibility of large corporations that is just senseless . If they hire third party ppl they need to act responsibly towards customers. I rather pay double the money that to have such bad customer service, as well as a lack of very simple information by their agents. Think twice about allowing AT&T doing any services. Simply no integrity, but I am following through to the end where I receive all my money back, and find out why do I have the receipt for returned equipment and still receiving notices about owing them 150.00. It is a shame because I am old enough to remember SBC and excellent customer service when you had regulations in place where customers were not ripped off. It is just sickening that GREED is the ETHOS of todays businesses and services. read more

AT&T has anew scam to add charges for services you don't use after you have cancelled all your services with them. It appears it is not enough to simply cancel their services through their representatives; you must call back again and again to cancel each service individually. I have just received a bill for service 2 months after I cancelled the internet service by speaking directly to their "customer service" rep. I spoke to them today, again a "customer service" representative who was barely literate in English. The only answer on why they sent me another bill, was I did not call back to cancel the service. Not only is DirecTV unreliable, (now owned by ATT) but AT&T must be the most difficult company to deal with. Try Cox Communication, bad as it is, or just about any other internet provider. They would have to be better. read more

While my technician was awesome, troubleshooting, adding on, upping my plan has been a very very extremely difficult process I want to spend more money with you but your call times are not conducive to my schedule. You have a call center right in OKC but you can't help me Til Monday? Overpriced and terrible customer service. read more

If you have to get att then get their tv and get Cox internet. Customer service is very bad . Expect 2+ hours for tech support. And the tech scheduled to come out and fix was a no show. read more

If I could rate a zero I would. They lie. If you get a new offer and cancel in the correct time always get something in writing. First we were paying 278 a month then with the threat of cancellation they dropped to 159. We cancelled in the time frame. Had prepaid for the month so called to cancel within 9 days and was told we had coverage for an additional 20 days. Told them to cancel when pay period was over. Decoded to just keep Internet and they were still going to charge 160 cancellation fee. HATE ATT. read more

I had been setup for installation on the 9th of December and still had no service to my home January 5th because of a snafu with my repair ticket being incorrect. Tiffany, I.D. TL818N, was AMAZING! She solved my on-going repair issue in 20 minutes and expedited the correct ticket and repairmen to my home. She deserves a medal and a holiday in her name for doing what took almost a month to do in a single call! Thank you Tiffany! read more

My husband wanted to switch to Att for the fiber optic cable. Biggest mistake of our lives. We did a bundle cell phone, cable & Internet. We ended up canceling our cell phones. Which we are now Stuck with because I refuse to pay that much for service that bad. I ended up canceling everything thing. I called back a few hours later to see if I could keep the cable & internet. I was assumed it would all stay on. In a matter of hours it was disconnected . We was unable to get it turned back on that night because it was after hours. Then todayI come home and my cable & internet was off. After watching on hold for 35 almost 40 min the snotty rep put me back on hold after telling me I have an old account that my payment was applied to.then she said she was transferring me to customer service where I was on hold for another 30 min. So I tried calling the number on my bill and was asked by an automated machine to call back tomorrow during normal business hours. I am attaching image of my wasted call. ATT HAS THE WORST CUSTOMER SERVICE. The are worse than a used car salesmen they will tell you what ever you need to hear to get you to trap your self. read more

AT&T Internet - Internet Service Providers Near Me

att is really bad service, i got home internet and tablet with att and already cancel in 08/2018, but att keep charging money in my bank, i contact customer service mayny times, someone said they will take care my problem, they will back date cancel and refund for me , i wait 2 weeks, do not see anything, tried chatting today with someone to get help, they transfer me around then no one help me, they transfer me to different company to talked to me.what happen. This company is a scam, i never recommend people i know using att read more

Called to ask for help in deciding on which bundle might be right for me. The sales rep was courteous but very robotic. She presented her recommendation. I wasn't really excited about the price so I told her that I would think it over and asked if I should ask for her when I call back. She said I could give my phone number and they would look up the quote. I started thanking her for her time and professionalism and in the middle of my sentence, she hung up on me. Same ole AT&T. I had hoped they had changed. I definitely wouldn't use them now...even if they were half of what I was paying currently. read more

i will never never never never use at&t again. they lie, cheat and steal. i don't know how they are still in business with all of the bad reviews. my recommendation is to write a review with the bbb and see if the non speaking english guy answers the phone and blames everything on you. the bbb review started to help then dropped dead with no help. at& t has never called back and won't help on a change they made to my plan that i never asked for. now they are charging me extra to watch tv and have internet. not. they can stuff it. read more

If I could give ATT Internet customer service zero stars I would ! We had moved our serviced 2 years ago with no problems . Took maybe 30 mins on the phone . We recently moved again and took 2 weeks ! Of being on the phone for over an hour each time . Getting transferred from department to department. To one guy hanging up because I didn't want the more expensive internet. I finally reached out on twitter . Thought I was getting somewhere and everyone sounds like robots because they're programmed to say the same thing . We're sorry blah blah blah... list goes on . They didn't do nothing . Someone was supposed to return my call . No one ever did . We had to keep calling and finally after 2 weeks we told them we were changing to cox and they had a technician out the very next day . Which he did an amazing job . They even had him on a long wait because they still didn't finish processing the order to where he said he would come out the next day himself to finish and he did . He was the only good thing of this process because he showed he cared , but everyone else on the phones , behind twitter all have poor customer service and it just seems to be getting worse . read more

Internet goes from 4-5 bars down to 1 and disconnect at 10 feet from router. Tech service didn't help and didn't send promised info on how to fix. read more

I tried to cancel service with a guy named Michael at 800-288-2020 and it was the worst experience I have had trying to cancel. This guy was a total jerk and wouldn't disconnect my service. I had to call back and get a different customer service rep. read more