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Oklahoma City, OK

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Verizon

3.0 (11 reviews)
Open • 10:00 am - 8:00 pm
Updated a few days ago

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7 years ago

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1 year ago

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2 years ago

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3 years ago

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4 years ago

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10 years ago

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6 years ago

I recently got a new phone from Dom. I had to return and spoke with Miles. I was very well taken care of, and highly recommend this store

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6 years ago

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8 years ago

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7 years ago

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9 years ago

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Ask the Community - Verizon

Airosurf Communications - Airosurf antenna, still on my roof after service cancellation.

Airosurf Communications

(4 reviews)

I have used Airosurf for over 5 years. I have been extremely happy with their service and customer…read moresupport. Very little downtime even after major storms. Always responsive when I call them.

We had Airosurf for nearly 10 years, in Arcadia, Oklahoma…read more For the most part, their internet service worked. It was slow and not super reliable, but we lived in the country and Airosurf was our only "non satellite" option. But then we started having real problems. Every day at 6 pm (on the dot, like clockwork), our internet speed crashed to almost nothing. We could not even watch streaming service on one television -- everything else was unplugged. It's like someone flipped a switch at 6 pm every day and turned off our internet. So we called to ask for assistance. What followed was 2 months of extreme frustration with respect to Airosurf's poor customer service -- and 2 months of no internet or television after 6 pm. The front office lady was nice, but couldn't really help us. She would send us to the tech people who actually seemed to be angry -- Airosurf techs would say everything looked fine on their end, and it must be something in my house that caused the problem. They literally said it wasn't their problem and I was the cause, and I needed to fix the problem myself! Holding an electrical engineering degree myself, I troubleshot the problem, looking for any transmissions violating the FCC that could interfere with my wireless internet. I added chokes to everything. I unplugged everything. I went as far as unplugging my home alarm system to verify nothing in my house was causing the problem -- Airosurf continued to be angry, unhelpful, and dismissive. They just didn't care. After about 2 months of my internet shutting down at 6 pm (not coming back until sometime around 2 am), they sent a tech out to my house and said they moved my connection to a different tower. It seems Airosurf was in the process of upgrading their system and they had too many customers on a single tower. When everyone came home from work and turned on their TV at 6 pm, it overloaded the system and nobody got internet services. After that, our internet service was somewhat "normal", though it continued to be slow and not super reliable. A few months later, we started seeing other short internet outages that always happened at the same time every day. These outages were only 10 minutes or so long, so we just accepted it and didn't ask for any more "dismissive help" from Airosurf. Airosurf likes to tell people they are a small family owned company, and therefore customers should give Airosurf a break and accept their poor quality service. I firmly believe the problem with Airosurf is the NEPOTISM -- I think the entire company is made up of family members who got their job because they are family (not because they hold an engineering degree or have any idea what they are actually doing). Since they are family, they have no fear of losing their job, so they just do not care. This is a real problem! When we were offered much faster, much more reliable, fiber optic internet service for LESS MONEY than Airosurf, we jumped at the opportunity. When we called Airosurf to cancel, they didn't even ask why. They said they would later make a decision about picking up their equipment (modem and antenna on my roof), but they never called back or came to pick up their equipment. Just bizarre people at a bizarre company. I do not recommend Airosurf.

Best Buy - Good luck finding anything.

Best Buy

(68 reviews)

$$$

I had the most amazing customer service experience while in this Best Buy location…read more I needed a new device and immediately decided to head to Best Buy. Upon arrival, I was greeted and waited for someone to come assist me. Justice came to my rescue and got me hooked up with a new phone, all the needed accessories, and even gave me some helpful tips and tricks. At one point, my phone would not do the necessary updates so Justice and Joshua teamed up to get the issues resolved. Their customer service skills went far and beyond anything I could have asked for after all the wack hiccups to get my new phone working. Kudos to Best Buy for sourcing such quality team members.

This started out good and I thought we were going to get good help. We purchased a projector…read moretelevision from Best Buy a few months ago and we are looking for a speaker to enhance the sound. We had already ordered a Bose speaker that was not compatible with the projector and we then learned that the blue tooth speakers are not compatible with the projector because of latency in the sound. That is fine. So, when we asked about speakers that could connect with a hard wire, that is when things headed south. The guy helping us (I did not get his name) started asking us why we bought a projector and tried to get us to return the projector to Best Buy and buy a Frame television. So instead of making a commission on a nice speaker for us to connect to our projector, he tried to make a bigger sale with a television that we did not want. Once we indicated that we were not interested......HE WAS NO LONGER INTERESTED IN HELPING US. Such a disappointing experience.

Verizon - mobilephones - Updated October 2026

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