I wasn't in the store one minute when the young guy came out and greeted me - I showed him my…read moreiPhone screen and told him I wasn't sure if the screen protector was just cracked or if it was the actual screen itself. The guy said I needed a new screen protector - he rang me up on the credit card reader - while I was tapping with my card he already had the old cracked screen protector off. He wiped off my iPhone screen, put the new protector on, and we were finished - in less than five minutes. I'm still astonished at how fast everything went. And the screen protector cost way, way less than at the Apple Store.

They sold me an IPhone 12 for $230 and the battery didnt even last 3 months and they charged me $50…read moreto replace my battery and my phone still does not work. I do not recommend taking your phone here or purchasing a device from them.

Great experience! They replaced the back screen on my phone quickly and did an awesome job…read more Everything looks great, communication was easy, and the staff was super friendly. Definitely appreciate the help and would recommend them to anyone needing phone repairs.

I took my iPhone in just for a new battery and when I got my phone back the battery got so hot you…read morecouldn't hold the phone to your face i tool it back and they put another battery in the phone but broke my sceeen on the process They worked on it for hours and put another screen on but it doesn't respond to my fingers when I tap on things none if the parts they out are Apple certified my ohone doesn't recognize the battery if the screen I took it to authiruzed and it would cost $250 for the right screen and the one that's put in is a lower quality I'll probably end up buying a new phone i was very disappointed

Angel made it feel like it was So much more than glass replacement...!…read more My phone was absolutely ruined (or so I thought) and Master Phone Repair, was able to not only salvage all of the data and files, but was able to repair the micro circuitry that had become damaged as well. My phone works great, and the turn-around was fast! Hands down the most talented, friendly, and professional staff and atmosphere. Their craftsmanship is stunning, the warranty behind their work is second to none, and the passion behind what they provide for their clients can be felt at the first step through their doors, or even a brief exchange over the telephone. Class act, period. Nice to see a business driven towards excellence with respect to clientele rather than the somewhat impersonal, typical exchange between one another.

I got my screen fixed, and also got a warranty on it. The owner/technician was friendly and…read morecompetent. Highly recommend it.

The staff in this store were so helpful. I was dreading the transfer from an android to a iPhone…read more I walked in and Jessica S. immediately picked up on my panic. She offered me a seat, and was extremely kind and professional...speaking to me in language I could understand. She made it easy for me and even gave me her card in case I needed more help. I left the store confident of "iPhone success". Jessica S. is truly a MOBILE EXPERT!

I am an elderly (old) man who is nearly deaf and has severe visual limitations. I was twice…read morerecently in the T-Mobile store in Brixton Square, Oklahoma City (Store # 278, I think). Two outstanding agents /technicians helped me with my android phone: Tatum B. and Kristoph M, They both were extraordinary technically and in their communication-challenging relationship with me. I had several issues, which they addressed, never rushing me. They were attentive, kind, compassionate, often repeated phrases I could not hear or remember. They solved the technical problems I have brought, and showed me how to perform the tasks on my android that had baffled me. Because I have Parkinson's, my hands/fingers are often shaky, which makes me hit wrong keys, and sometimes do not realize it. Most of the time I can correct myself, but these two times my fingers stuck keys that changed major functions of the entire phone. I was unable to use the phone, and could not re-trace my error. Both Tatum and Kristoph found ways to turn off/disable the keys I accidentally struck, thus enabling me to use my phone despite my disability. With my several disabilities, they were respectful, helpful, and restored my functioning within the realities of my limitations. They both are outstanding human beings and android technicians -- which are in real life inseparable. Thank you. Howard F. Stein. 1-12-2026

I have always had awful experiences with phone stores but Kris is amazing. Totally helped me with…read morewhat I needed.

Problems usually don't start from the bottom but from the top! In my case the store associate that…read morewas helping was not the issue, but the manager who's dead eye stare to somewhere off into the abyss and constant chewing left me feel sick and upset! I just left the store. He had no answer and shouldn't be in management. I hope he wasn't the manager. He a Asian guy not that matter, just wasn't the person for that position. The place was dead and the employees look like they didn't want to be there. Everyone was on their phone in between heads down conversation. I'll go somewhere else.

Went in today to look at upgrading my wife and I's phones and adding one for our daughter. We were…read morehelped by the new store manager Jordan. He was extremely helpful, knowledgeable and a pleasure to work with. The whole staff was friendly and happy to help. Will definitely go back for future needs.

All I can say is if it sounds to good to be true it probably is. I had a salesperson be very…read moredishonest about how much the service would cost. This is my first time to have something like this happen, and I have been a customer of this store for a few years.

An excellent store to purchase quality used mobile items. All brands of cellphones, tablets, etc…read more I would check them out before I purchased online. Great prices

Very helpful and friendly personnel that stood behind their product even though it was technically…read moreout of warranty. Got my phone up and running again quickly and efficiently.

Seth from T-Mobile was fantastic in addressing all of my concerns and questions…read more I'd urge anyone to drop by so they can view all of your options.

Chad assisted me with figuring out a phone function I couldn't by myself. He was courteous and…read morehelpful. Very knowledgeable too. I'm happy he could help.

Get out while you can absolutely one of the worst companies I've ever dealt with and when you try…read moreto call customer service you don't get anybody that actually speaks English. I highly recommend you stay away from this company.

I failed to understand why this location has so low ratings? I had a great experience here. Place…read moreis very neat and clean, staff was very helpful. Didn't have to wait long time for my turn. I was in-n-out in less than 10 minutes with new service start, got all the equipment. I highly recommend this place

I had the most amazing customer service experience while in this Best Buy location…read more I needed a new device and immediately decided to head to Best Buy. Upon arrival, I was greeted and waited for someone to come assist me. Justice came to my rescue and got me hooked up with a new phone, all the needed accessories, and even gave me some helpful tips and tricks. At one point, my phone would not do the necessary updates so Justice and Joshua teamed up to get the issues resolved. Their customer service skills went far and beyond anything I could have asked for after all the wack hiccups to get my new phone working. Kudos to Best Buy for sourcing such quality team members.

This started out good and I thought we were going to get good help. We purchased a projector…read moretelevision from Best Buy a few months ago and we are looking for a speaker to enhance the sound. We had already ordered a Bose speaker that was not compatible with the projector and we then learned that the blue tooth speakers are not compatible with the projector because of latency in the sound. That is fine. So, when we asked about speakers that could connect with a hard wire, that is when things headed south. The guy helping us (I did not get his name) started asking us why we bought a projector and tried to get us to return the projector to Best Buy and buy a Frame television. So instead of making a commission on a nice speaker for us to connect to our projector, he tried to make a bigger sale with a television that we did not want. Once we indicated that we were not interested......HE WAS NO LONGER INTERESTED IN HELPING US. Such a disappointing experience.