Great experience! They replaced the back screen on my phone quickly and did an awesome job…read more Everything looks great, communication was easy, and the staff was super friendly. Definitely appreciate the help and would recommend them to anyone needing phone repairs.

Ron is a tech God! Dropped my phone off yesterday as it wouldn't power on. Said I needed a new…read morebattery. They ordered it yesterday and it came in today. Went to pick up phone and they'd just started working on it. Took 10 minutes to install a battery and then Ron was kind enough to transfer all my data & pics over to my new phone. That took longer than replacing the battery. Haha. Thanks Ron for a stellar job & great customer service. You ROCK!

Angel made it feel like it was So much more than glass replacement...!…read more My phone was absolutely ruined (or so I thought) and Master Phone Repair, was able to not only salvage all of the data and files, but was able to repair the micro circuitry that had become damaged as well. My phone works great, and the turn-around was fast! Hands down the most talented, friendly, and professional staff and atmosphere. Their craftsmanship is stunning, the warranty behind their work is second to none, and the passion behind what they provide for their clients can be felt at the first step through their doors, or even a brief exchange over the telephone. Class act, period. Nice to see a business driven towards excellence with respect to clientele rather than the somewhat impersonal, typical exchange between one another.

I got my screen fixed, and also got a warranty on it. The owner/technician was friendly and…read morecompetent. Highly recommend it.

I am an elderly (old) man who is nearly deaf and has severe visual limitations. I was twice…read morerecently in the T-Mobile store in Brixton Square, Oklahoma City (Store # 278, I think). Two outstanding agents /technicians helped me with my android phone: Tatum B. and Kristoph M, They both were extraordinary technically and in their communication-challenging relationship with me. I had several issues, which they addressed, never rushing me. They were attentive, kind, compassionate, often repeated phrases I could not hear or remember. They solved the technical problems I have brought, and showed me how to perform the tasks on my android that had baffled me. Because I have Parkinson's, my hands/fingers are often shaky, which makes me hit wrong keys, and sometimes do not realize it. Most of the time I can correct myself, but these two times my fingers stuck keys that changed major functions of the entire phone. I was unable to use the phone, and could not re-trace my error. Both Tatum and Kristoph found ways to turn off/disable the keys I accidentally struck, thus enabling me to use my phone despite my disability. With my several disabilities, they were respectful, helpful, and restored my functioning within the realities of my limitations. They both are outstanding human beings and android technicians -- which are in real life inseparable. Thank you. Howard F. Stein. 1-12-2026

The staff in this store were so helpful. I was dreading the transfer from an android to a iPhone…read more I walked in and Jessica S. immediately picked up on my panic. She offered me a seat, and was extremely kind and professional...speaking to me in language I could understand. She made it easy for me and even gave me her card in case I needed more help. I left the store confident of "iPhone success". Jessica S. is truly a MOBILE EXPERT!

Problems usually don't start from the bottom but from the top! In my case the store associate that…read morewas helping was not the issue, but the manager who's dead eye stare to somewhere off into the abyss and constant chewing left me feel sick and upset! I just left the store. He had no answer and shouldn't be in management. I hope he wasn't the manager. He a Asian guy not that matter, just wasn't the person for that position. The place was dead and the employees look like they didn't want to be there. Everyone was on their phone in between heads down conversation. I'll go somewhere else.

I was not happy with the customer service at this particular AT&T store. I have a defective modem…read moreand I called AT&T Customer service I was nicely told to take the defective modem to any store.We walked in there a lot of customers sitting and waiting only two staff people working. Normally when you walk they take your name and tell you it'll be a few minutes if they're busy. The one staff member came up and took my name- I told him I have a defective modem to return, he said it will be just be a few minutes. About five minutes later, different staff member told me the ATNT stores do not take any returns. He went on to say the procedure is that you take equipment to UPS. UPS will scan the Modem/ equipment and send it back to AT&T with no charge. AT&T needs to train their staff on their return procedures. They proudly Displayed a little hand written YELP sign.

All I can say is if it sounds to good to be true it probably is. I had a salesperson be very…read moredishonest about how much the service would cost. This is my first time to have something like this happen, and I have been a customer of this store for a few years.

Takia was so amazing and helpful with getting everything handled for me. She made sure to check all…read morethe options available to ensure that I was getting the best deal possible. When I walked in there was no wait time. They are well staffed to ensure there is not a long wait. I would highly recommend this store, location and definitely ask for Takia! Although all the staff in there seemed very knowledgeable while helping the other customers.

An excellent store to purchase quality used mobile items. All brands of cellphones, tablets, etc…read more I would check them out before I purchased online. Great prices

Very helpful and friendly personnel that stood behind their product even though it was technically…read moreout of warranty. Got my phone up and running again quickly and efficiently.

Seth from T-Mobile was fantastic in addressing all of my concerns and questions…read more I'd urge anyone to drop by so they can view all of your options.

Chad assisted me with figuring out a phone function I couldn't by myself. He was courteous and…read morehelpful. Very knowledgeable too. I'm happy he could help.

Get out while you can absolutely one of the worst companies I've ever dealt with and when you try…read moreto call customer service you don't get anybody that actually speaks English. I highly recommend you stay away from this company.

I failed to understand why this location has so low ratings? I had a great experience here. Place…read moreis very neat and clean, staff was very helpful. Didn't have to wait long time for my turn. I was in-n-out in less than 10 minutes with new service start, got all the equipment. I highly recommend this place