I had the most amazing customer service experience while in this Best Buy location…read more I needed a new device and immediately decided to head to Best Buy. Upon arrival, I was greeted and waited for someone to come assist me. Justice came to my rescue and got me hooked up with a new phone, all the needed accessories, and even gave me some helpful tips and tricks. At one point, my phone would not do the necessary updates so Justice and Joshua teamed up to get the issues resolved. Their customer service skills went far and beyond anything I could have asked for after all the wack hiccups to get my new phone working. Kudos to Best Buy for sourcing such quality team members.

This started out good and I thought we were going to get good help. We purchased a projector…read moretelevision from Best Buy a few months ago and we are looking for a speaker to enhance the sound. We had already ordered a Bose speaker that was not compatible with the projector and we then learned that the blue tooth speakers are not compatible with the projector because of latency in the sound. That is fine. So, when we asked about speakers that could connect with a hard wire, that is when things headed south. The guy helping us (I did not get his name) started asking us why we bought a projector and tried to get us to return the projector to Best Buy and buy a Frame television. So instead of making a commission on a nice speaker for us to connect to our projector, he tried to make a bigger sale with a television that we did not want. Once we indicated that we were not interested......HE WAS NO LONGER INTERESTED IN HELPING US. Such a disappointing experience.

We were taken care of by Curtis, the manager. He was very knowledgeable and efficient. This was the…read morebest experience we have had at any Verizon location over the last several years. Thank you, Curtis!!

DO NOT GO HERE. They will add things to your bill you do not ask for and charge an extra device…read moreactivation fee.

I was considering selling our old phones on eBay, but I didn't want to spend all that time and…read moreeffort. I decided to try here first and they gave me a good price for them and had cash in hand in minutes. Great experience, and will be back.

Can't say enough good things about the folks up here. I had issues after purchasing an iPhone 13…read moremini where the issues could've very easily been told it was sold as is or was out of warranty but they didn't. It was replaced on the spot. Then again had issues with the battery which was again not the fault of them to which they asked 0 questions and replaced the battery free of charge within 30 minutes of showing up. Can't recommend them enough!!!

Seth from T-Mobile was fantastic in addressing all of my concerns and questions…read more I'd urge anyone to drop by so they can view all of your options.

Chad assisted me with figuring out a phone function I couldn't by myself. He was courteous and…read morehelpful. Very knowledgeable too. I'm happy he could help.

Adding this review for a newish AT&T Store located in Belle Isle Plaza - they offer great plans and…read morehave friendly staff/service. Recommended!

Worst customer service I've ever experienced…read more Had to go to buy a new phone they said I had to pay a bill in order to do it so I paid the bill even though it was already paid and then she said my card didn't run so they ran it twice. It completed both times now $1000 has gone from my account they said call your bank My bank says there are two completed purchases both for the same price Both completed. Had to go back up t to the store because the manager wouldn't answer the phone and explain to us what we needed to do to get our money back only to find out that we didn't even need to pay the bill because it had already been paid and so the thousand dollars they took should have been zero and so now I'm out $1000 until how many days before they get me my money back and you know what they did not care. Horrible customer service. Spent hours of our lives doing this yesterday to no resolution and out $1000 no sympathy no I'm sorry I ran your card twice accidentally just tough that's the way it goes. You can call AT&T support and talk to AI. Absolutely no way I would ever hand those people my credit card again. Poorly managed store poor customer service. Also, as I googled, apparently this is a very AT&T thing to do because they double swipe peoples cards all the time so maybe it's just their standard operating procedure is to steal from people. Be wary of this store and this staff for sure

Awful. Terrible. Horrible. John is a jerk and should be fired. The woman with the fake eye lashes…read morewas incredibly rude too. There was one manager guy who was helpful. But the rest of the staff was just awful. And they didn't even get my cell phone working properly. what a mess. Avoid this store if you value your time.

I came in the day before Thanksgiving because my mom lost her new phone. Jessica was so nice and…read morereally helpful that fixed my issue. I will comeback when I am in town!

I have been with Verizon many years and have a grandfather plan. Through a human error it was…read moreremoved and I was told could not get it back... Kitia took 3 hours with me and gave me that warm friendly family service when I am sure she could have been making commissions off someone else.... I came through the door and she reassured me that she had me no matter what.... And people not just because of the Great phone service but because of the customer service skills as presented today...see Kitia at the Pennsylvania store and be treated fairly with dignity....z

Come in to buy my son a pre paid phone. We was helped right away, Anthony was super helpful and…read moreknowledgeable about all the products. Very friendly and easy to talk to. I recommend this location to anyone. Keep up the great work.