Get out while you can absolutely one of the worst companies I've ever dealt with and when you try to call customer service you don't get anybody that actually speaks English. I highly recommend you stay away from this company. read more

I failed to understand why this location has so low ratings? I had a great experience here. Place is very neat and clean, staff was very helpful. Didn't have to wait long time for my turn. I was in-n-out in less than 10 minutes with new service start, got all the equipment. I highly recommend this place read more

Very nice at this store. They open the door for each customer when leaving. Very noble esture that you don't get anywhere now a days. They also asked if we needed help carrying our cable boxes to the car. read more

Cox Authorized Retailer - Television Service Providers Near Me - Warr Acres, Oklahoma

Fast & friendly. Terrible location IMO. But they did the job well and helped me get what I needed swapped out easily. read more

There were only two employees here and they truly had zero people skills. The woman was trying to explain to a woman why she shouldn't stop a bundle she did an abysmal job. Finally I explained it was like a buy two get one and it'd cost more without it and it was problem solved. With me the woman did not know which modem to get me. I was able to text the person who was helping me in another city, and once again, problem solved. There was no personality or friendliness. read more

Cox is terrible , DO NOT USE their service. Says they open at 9 am online . But nope it says 10 am on the door. They have terrible customer service. It took an arm and a leg to get service, I finally had to agree to cox cable and Internet because they lady would not stop trying to sell me on it. I only wanted internet from the start. After 12 months they raise your rates without warning or notification. It was an arm and a leg trying to get my service downgraded to something affordable......(again they kept trying to sell me on service I don't need/use/want). DONT WASTE YOUR TIME OR MONEY! read more

Over the past few years I have gotten use to not streaming video in the evenings between 5-9pm, even though I pay $80 bucks a month for the second highest tier of internet service, because Cox is unable to keep up the speed high enough during that period. This week it got to the point I could not stream video without first calling Cox to have my system reset. I called the tech folks and they blame my bad service on a faulty line. So, we set a service time of 5-7pm on Friday evening and 8pm comes and no phone call and no Tech has shown up. I contact Cox customer. Initially, I was told the guy knocked on my door and called my cell phone. However, when I stated that was impossible considering I was standing on my front porch with my cell phone. Then, there story changed he went to the wrong address but when I brought up the phone call, crickets, and we apologize. But, we will expedite your service call to get it fixed. Their idea of expedite is two days and that is what it took for the first date they did not show up for. When it comes time for their franchise renewal, I will be the guy at the City Council meeting refusing to shut up of why they should not renew their franchise agreement. read more

I came in with very specific requests, and the staff was able to find a way to work around any existing barriers and get me a much better price and installation date than I expected. Nina was very helpful and displayed excellent service, another guy even held the door for me on my way out. This service far exceeded my expectations, even though Cox has inferior rates to my previous plan through Suddenlink. With the specials found my the associate, I was able to get a comparable rate and speed. read more

Wish I could rate 0 stars. Horrible customer service. Has taken more than a month to get set up.

I have been a customer of Cox for 26 years in January 2022 our services which includes cable Internet and home phone started randomly going often on all day long it would be on for an hour and go off for four hours.Three months later And 19 technicians later this situation still has not been fixed. as of right now I'm probably receiving four hours of service a day every other hour I have no service. I have spoken with several supervisors in regards to this and no one will take this problem serious but they sure want that $285 a month that they charge us for service that we're not getting. I don't know what to do at this point to make someone at Cox realize there is a problem. Every time I call them all they are trained to do is send a technician. How many technicians do I have to have come out here to do the same stuff over and over with no results. They are so an organized that no one knows what the other is doing so listen to me look somewhere else for Internet service because you will not be happy with Cox cable read more

I was trying to temporarily gain access to an old account for a password reset. They acted like their hands were tied but told me that if I knew anyone with a Cox account they could create my account for me and I could then access it. How funny that the company themselves "cant" help me but if I know a paying customer (or become one myself) that I could solve the problem. Complete trashhhhh. Thanks "Supervisor Jason" read more

Too bad you can't give minus stars ratings. I called Customer Service regarding my bill and two charges under RECENT ACTIVITY, which have occurred in the past: Unlimited Long Distance T and Unlimited Long Distance at $35 and $20, respectively. When I called to ask the CUSTOMER SERVICE representative what they were for, he (Carey) tells me he can't see those charges so he can't tell me what they're for. As I keep asking questions, like why can't you see them if they're RECENT activities, he tells me that all he can see is the next bill, which is recent activity. Whenever I ask a question, and I ask him to give me a yes or no answer, he tells me he won't answer them that way. The upshot is, I can't get my question as to what those charges are for and why they show on RECENT activity when when, according to Carey, they are for past bills. read more

I got so tired of ever increasing rates and terrible customer service. After over 20 years of service I cut the cord. So thrilled with SlingTV and now Direct Tv now. read more

Worst customer service I've ever experienced, terrible product, cable lines look ugly, can't use regular phone jacks for home phone, OVERPRICED, just the absolute worst thing you could waste money on! Just don't do it don't sign up you will regret it I promise you! You'll be calling tech support everyday!! read more

I have had internet with cox in my area for over a year now and when I first set up my service I asked 100 speed and the guy told me that they were phasing out that service and that for the same price he would give me 150, but every month since then I have been only getting 100, and I'm not even actually getting that. When I look at my speed I have seen it consistently in the 20s, and that is totally illegal. When I talk to them about it it will go up to a normal speed but the very next day it will go straight back down to nearly 0 or kilobytes. Do not get cox if you have the choice, they have a monoplay over any apartment complex i can afford, and i definitely cant afford to get fucked every month for interent I'm not getting. read more

This place is the worst. They have a monopoly on most the city so don't care if they have good service. I would pay double just to have anyone but Cox at my house. My internet and cable don't work half the time. I live in the middle of town and we should have great service. We have had a million house calls and finally accepted having working cable and internet half the time is better than nothing which is a pretty crappy thing considering we give them $250+ monthly. My neighbors all have the same issue and all of us hope some other service will come to our neighborhood or that Cox magically starts having good service. Cox skated by for years without caring because there was not other options here, slowly other companies are coming in and I can't wait for the day I can cancel them because another company came to Rose Creek. How awful Cox is happens to be the most talked about topic on the private neighborhood Facebook page, hundreds here feel the same as I do. read more

Really bad customer service at this Location. The employee that was at this location didn't even look at the work order and just assumed that we were there to switch the current boxes for similar ones. Had to drive back after opening the boxes & calling customer service line to double check the work order. Came back talk to the guy and had to tell him twice what we needed. I'm pretty sure he could view our work order & the current equipment required with our new plan. Me & my husband had been to this location three times and all three times the employees are rude or don't care about doing things right. Save yourself some time and just visit another location. They need to retrain their staff or hire some people that would actually care about providing good service. read more

Abysmal products, stuttering cable, outdated technology. And terrible customer service. Avoid at all costs!

Absolute joke and waste of time. We scheduled an appointment a week in advance to have internet set up. The technician was supposed to come between 3-5pm and at 4pm we calle to find out where he was since we did not receive a follow up call. We were told he was on his way. At 4:45pm we called to find out if he was close, as our appointment time frame was nearing, and we were told the technician came and noted both my husband and I's vehicles in the driveway, but "no answer." We left our front door open the entire time and I was sitting on the couch doing homework. The technician lied, and it is my assumption he wanted to start his weekend early, so he did a drive by and claimed "no answer." After being on hold for nearly 30 minutes and being transferred 5x and repeating our story, a supervisor stated she would reschedule for today between 10am-12pm. At 11:00pm we called to find out where our guy was and the customer service rep said they would be her shortly, right. At 11:58am we we called to find out where he was, and after being put on hold for 45 minutes and being transferred 3x we were told the supervisor never put in a reschedule, she made a note. After I specifically communicated three times that someone would be coming tomorrow and she stated yes. What a freaking joke. They now are saying that they can't get anyone out to us until next week on Tuesday. My husband and I are full time employees and students. We do not have hours on end to sit around waiting for a person that obviously cannot be trusted to show up and do their job. Absolute joke. read more

I am going to go on a massive social media splurge against the service I have received from Cox. I have had 21 service calls since January of 2016. Each time lately, I have been told that I really need a Cox technician so that they can get their supervisory staff involved in solving the problem. The last 3 people who showed up at my door were Contractors. From Technical Support, contractors and cox technicians, I have nothing but lovely things to say. BUT, you haven't fixed my problem. You have spent a fortune not fixing my problem. I have all new wiring, new boxes, 21 service calls in 2016. Not to mention, 2015. This problem dates back to at least January of 2015. Two of my neighbors have left Cox. My mother in law around the corner has perfect service. It is obviously something bigger than a technician at my house. I am next going to the Corporation Commission to file a formal complaint. But really all I want is to have my problem fixed! read more