I was sold an Apple pen that did not work. They bought it back for 30 and made me pay the…read moredifference because I missed the 30 day window. I literally bought two different adapters and tried to figure it out. Life happens, and things get put on the back burner. I understand policy, but when sold an item that never worked I think you should make exceptions. The workers are all still very pleasant and I can't complain about their service. They are unable to test the pens on site due to not having any adapters at all.

Collin took excellent care of me today! My phone fixed in a timely manner, and I felt he went…read moreabove and beyond to provide excellent customer service! I will be choosing this location again in the future because of his awesomeness!!!

I have used several times for cracked screens and other repairs. Great service. Very fast and good…read moreprices too.

Brandon and his crew are always so fast and affordable in repairing my iPhone and iPads. I can't…read moreseem to stop throwing my devices across the room sometimes when they slip from my hands. So having an affordable alternative to the ridiculously high prices charged by has been a huge help. And they fix them FAST!!! Not just broken screens, but also defective hardware too. I am so thankful I found this great company with a high level of integrity. Thanks Brandon and crew.

Hands down, the absolute WORST customer service ever!!!! Ii thought these people were supposed to…read morehave product knowledge!!!! The (3) people that were there at 5:29pm on 9/30/17 acted as if I was bothering them when I came in. The girl (attempting) to help me was completely clueless!!!! She asked me questions that she should have known working in a position to assist in cellular devices. I mean, it was bad enough that the amazing verizon service we were accustomed to having went to absolute CRAP when we switched to unlimited! We used to have the best coverage & service; however, now we pay the highest bills of any of our friends & family to have the worst service! Really sad to see such a terrible change in a once great company! That combined with the horrible customer service is enough to run off a once loyal customer! See ya verizon.....we can get treated like crap a whole lot cheaper! I would not recommend this store or the now lousy service to anyone! Just a heads up to others because they seem fine with not giving a s#@& about the customers!

I have a work phone from there. My personal cellphone service is with another carrier. I dropped…read moremy work phone and broke it, my supervisor said it was fine to go buy one from the Verizon store to the unusable one. The guys in the store had no customers but they sure didn't try to sell me a phone. Know what they said I should do? Go buy one at Best Buy. I told them I was on my lunch break and didn't have time to chase this down. I need the phone now, it's for work! They let me leave empty handed. This is why I would NEVER use Verizon when spending my own money. I have to use Verizon because it's where my company does business. But, I'm unimpressed. They don't need my money. Thanks for nothing Verizon. My boss ordered me another phone, because this retail location isn't trying to do anything but minding an empty store. They didn't show me a single phone. #iwouldneversignacontractwiththiscompany

I went Yesterday for a transfer and it was the worst experience I had the younger girl was training…read moreand older lady so I know she was the manager honest 0 start would be a service to let customers know they add unnecessary fees and don't know what they are doing sitting there and arguing w the customer is crazy to me since I also work in customer service. Never coming back It took them more the an hr to do a transfer that didn't even go thorough I went to another location and they had it done in 5 mins If you want ghetto this store is where you wanna be @ THEY SHOULD FIRE THE EMPLOYEES & START FRESH

If I could rate this place a 0 stars I would! DO NOT COME HERE. I came in looking for the 4G…read morehotspot which is free if you have a acct all you pay is the taxas and first month(I'm a former employee of Metro) the little girl there tried adding things to my account I did not give her permission too. She tried to make me pay ALMOST $100 for a device that is free. I told her I worked at a Metro and the price was wayyyy off. I told her I did not want any added features of extra things just the $50 monthly bill and taxas. She kept insisting that her computer wouldn't let her not add insurance. She tried to make me look dumb just so her commission could be a few $ up. She even showed me her computer where she claimed it wouldn't allow her to not add insurance, there was clearly an option of declining insurance which I told her I said it says right there declined and she continued to act dumb. The other her girl that was there with her even said " just add the $2 insurance " and I said no I don't want insurance. They kept insisting until i asked if I needed to go somewhere else due to them not understanding what I wanted because they were trying to get $40 extra bucks out of me. The girl ended up bothered and was pretty rude to me because wasn't going to pay her $100 for a free device. My total ended up being only $56 dollars after all that arguing with her about her not adding extra stuff to my account. I don't even know what she was adding to my bill for it to be $96 and the drop down to $56 after all the arguing I did. DEFINITELY DONNOT RECOMMEND THEY ARE SCAMMERS. They don't know what they're doing at all. I recommend going to 74th and penn the only reason I didn't go was because they didn't have a hotspot at any old thete locations

I have been with T-Mobile for 4 years. I had pretty good service other than the few glitches towers…read morebeing down like your typical stuff.. recently my phone got shut off for about 2 months I went to T-Mobile and paid $161.02 to pay off all of my fines and fees then come to find out they charged me double in December so I call I get refunded now they are trying to charge me that same double amount this month because it shows I never paid it so my phone bill went from $40 and 11 cents too $121 dollars that quick.. I I canceled my service after 4 years and I will not recommend T-Mobile to anybody and I advise you to not sign up with them it has been awful.

the lady at the T-Mobile store on Garth brooks in Yukon was very nasty to my wife when my wife…read moreasked some basic questions about her iPhone 15 operations. I don't recommend going to that store. the T-Mobile store on Rockwel and nw expressway is very respectfully helpful