I called in looking for a solution to move my storage unit. The representative I spoke to was less than helpful. He went so far as to say I was getting scammed by another company because they offered full service by comparison to what he was telling me. Thank you no thank you!!! read more

Our U-pack experience was great! We needed to move some family members out of state and wanted an affordable and easy way to load and unload their belongings. After researching for the best option for our needs, we decided that the best way to do this without the hassle of a rental truck was to order a cube from U-Pack. We were impressed with their ability to handle long distance moving and their excellent customer service. From start to finish this company answered all our questions and concerns patiently and professionally. We were on a very tight schedule and they were so accommodating that we were able to unload and return the cube on the same day. We extremely appreciate the time and attention each staff member provided. Two thumbs up for Dan - he was extremely helpful when he delivered our cube. Thank you. read more

Great experience with U-Pack and this office with a move from SoCal to Seattle. I found them easier to work with than PODS and also significantly cheaper. Unlike PODS, I was able to get an online quote immediately, which was all in. Also, when I had questions about the drop off and pick up, the local office in Fontana was very responsive. Drivers were right on time and call before arriving. Highly recommended if you are considering using moving containers for a DIY move. read more

U-Pack was a great moving option for our family in our recent move from CA-AL. They were very helpful the entire way from Carolyn getting me set up to all 3 of the drivers. My goal is to never move again but if I do I will 100% be using U-Pack again. read more

We used U-Pack for a move from Southern California to Missouri last month, and our experience was great from start to finish. Our move quote we were given was the price we paid, I felt like they were 100% transparent on the costs, and what would cause the costs to increase. You're given a paper that explains to you in the moving plan that explains the cost per the square footage you fill up. Drop off & pick up of the trailer we're really easy and so was picking up our stuff at the hub. We moved to a rural area that they didn't service, so my husband had to drive to go get the stuff once it got there. They were really nice at the Stafford, MO location, and even had people there who were helpful to my husband and his dad when they were there to pick up the stuff. My only thing I can say is that the trailer did arrive a few days early than we were told, and the "3 day" period you have to come get your stuff started when the trailer got there vs when we were told it would get there. We planned our move around when the trailer would arrive, so it did rush them having to go out to get it. All and all, I was really nervous about a cross country move especially with other moving companies being known to be delayed with peoples belongings for months and price increases on the day of. I couldn't be more pleased with our experience with u-pack and would highly recommend them. read more

Everything went perfectly and we would highly recommend. From the online interface to delivery, to communication. We could not have been happier with our experience. read more

I would highly recommend u-pack as a trucking company. They made it so easy. The trailer was dropped off, picked up and then delivered across country to my new house with ease. Excellent communication as to the days and times of all moving transactions. They made my move from California to Tennessee effortless. read more

U-Pack Moving - Truck delivery to my new house. - Movers Near Me - Fontana, California

My experience with UPack was good. Went to the Fontana location and walked into dispatch and the man was nice asked me to wait about 5-10 minutes. I took off a star only because I waited closer to 25 and there were people standing around talking and I was the only one waiting. When I did get my container, I want to thank Javier Felix. He brought it out, friendly and even helped my movers load a few things and gave suggestions on how to pack the container. I would recommend again just get their earlier than your movers if they charge by the hour so your container can be brought out. The price was good for me and I paid for guaranteed arrival - about $1700 for 1500 miles loading at the facilities/yards read more

If I were had more time, I would have canceled this service. I definitely will not recommend it to others who I know are moving cross country. First, they were very late in dropping off the container. I called 30 min after the 4 hour window just to be told they would leave their facility in 30 min. Then wqs given another 4 hour window. I told them we already waited for 4 hours and had other things to do and could not wait another 4 hours. The person wisely acquiesced. Then they were late again (because of traffic). With no estimate we left again. To my surpise, this isn't like the trailers that fit on flatbeds... it's really the gigantic trailer. So, just beware of that. It sits taller than a 1 story house. I was told pick up on a Sat, was fine. We had the ability to get it loaded in a few hours. Well, turns out its only on business days, so definitely beware of that. We need slighly more space amd I was quoted 139 dollars. Let's see if that holds true. Oh and they don't actually provide a lock, though they said they did. I'd say just stick with PODS, I wish I had. The price difference was significant (like 1200 for this option,, and 400 for their container that is like a pod, but don't do it). It's better to pay more and have fewer headaches. read more

I've attached a response from Lyndsay S. Again, either they keep missing the point or as shady as they come! The damage didn't come from packing, it came from unprofessional and improper loading in which they subcontracted for. I'm being told by them to file a claim with my homeowners and/or renters insurance, wow, just WOW. I purchased insurance from them for this purpose and am being denied the right to file the claim. These people, this company is unethical, shady, unprofessional, rude and needs to be shut down. PEOPLE SAVE YOURSELVES, USE ANOTHER COMPANY! read more

UPack! Fantastic service from California to Oklahoma. Customer Service reps 10 out of 10, Dispatch Coordinators 10 out of 10, Drivers 10 out of 10. You pack they move( they give you 3 days, extra time if needed.) They deliver you unpack. Again 3 days they give you and extra days if needed. All for one set price. If you need the to hold I storage until you arrive approximately $150 for one 27 foot trailer for 30 days. How awesome is that!. All prices are set based on footage used in the trailer. Our move with UPack was under $4500. We couldnt get a better price or service anywhere else. We have already spread the word and would use this service again if needed. Thank- you UPack and ABF read more

U-Pack Moving - Movers Near Me - Fontana, California

We moved from the LA area to Oahu. U-pack was the best price for the service and by sq footage. This was the only company I found that also allowed me to ship my motorcycle in the container with my other goods. They were easy to talk to and gave quick information. Aaron came to deliver my containers for packing in Glendora and he was very helpful and worked hard to get them in my back yard for packing. On the Oahu side Marissa in the office was fun and helpful. They are delivered on time. And picked up in a casual amount of time. No hassle. Great company to help us relocate. Thank you U-Pack. read more

U Pack is a fantastic way to move long distance! If you have people to load the trailer and then unload at your destination you will be a step ahead! If you need to find load/unload help the local U Pack people will make suggestions and recommendations to help you. Each driver I encountered was just great! Friendly, helpful, and willing to go out of their way to make the moving process as streamlined and efficient as possible! In the even that your destination home isn't quite ready to move into when the trailer arrives, it can be stored at the local U Pack depot, but that will add a substantial amount of additional expense to your invoice!! Overall, using U Pack to move was great! read more

U-Pack Moving - Movers Near Me - Fontana, California

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From the very first phone call UPack staff were friendly, professional and attentive! We even needed a second trailer last minute and we were accommodated quickly and our move wasn't delayed at all. Moving across country is hard and stressful but using UPack made it much less so. We would definitely use them again and refer friends and family, especially for long moves like ours! Thank you UPACK! read more

We moved from California to Indiana and researched a ton of different moving companies, PODS, and even renting a truck on our own. While renting a Uhaul was slightly cheaper it would have left us to drive the truck across country and dealing with gas, overnight stays at a hotel with a truck, and the risk of it breaking down. Moving companies are notorious for not deliberating on time or even charging more at the end of the trip. UPack was easy from the beginning to the end. They dropped off a trailer that we had 3 days to fill. This gave us plenty of time to load it Tetris style and fit all our stuff for a long distance trip. We sent a text for pickup and that afternoon our stuff was off to Indiana. It arrived in less than the 8-10 business days quoted but they gave us that long to have it delivered. We scheduled delivery and that morning it was dropped off first thing. Once we unloaded it we sent another text for them to pick it up. They scheduled to come the next day. I can't imagine it being any easier! My go to in the future for any long distance moves! read more

Exceeded our expectations. We highly recommend U-Pack and they are not asking us to say this. They did exactly what they said they were going to do for us and there was 0 issues. We would definitely use them again if we needed their services.. U-Pack has an excellent app that gives updated status and we always felt comfortable that were being taken care of. We were concerned we would not have the trailer loaded in time. I called U-Pack and it was so easy. Their reply, "No problem! Just let us know what time to pick it up" read more

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We moved from CA to SC. U-Pack was the best reliable quote as well as the lowest we received. Other companies are known to charge hidden fees. Not with U-Pack. Everyone was super helpful and the process was easy. Our cube was stored for two months and not one thing was broken. We did have some water in it, but because we used plastic boxes, nothing was damaged. I high recommend this company for your moving needs. read more

U-Pack Moving - We ordered two but only used one. They don't charge you if you don't need it. SUPERB customer service! - Movers Near Me - Fontana, California

Trusting someone with all of your belongings is scary! You hear so many horror stories about moving, and it's overwhelming to know what company is trustworthy. U-Pack Moving exceeded our expectations in all the best ways!! We were impressed by their helpfulness and their accurate timing, and all the different options you can choose from, based on what your budget is for moving. There were absolutely no issues during the entire process, and no delays in getting our pod. If we ever have to move again, we are going to choose U-Pack again, hands down, no questions asked! read more

I've used U-Pack twice to move across country and both times they exceeded my expectations. Their customer service is fantastic, they're there when they say they'll be, they're very understanding if there's overages on time needed to pack or unpack the truck, they even arranged a drop off and pick up on the same day because the manager at the storage facility wasn't ok with having the truck parked there overnight. Both times everything arrived safely, anything that was damaged was due to our not packing it properly, the drivers are all super friendly and helpful and overall, they made moving cross country, twice, much more bearable. I honestly couldn't say enough good things. Before I used them the first time I'd done a ton of research and read soooo many horror stories. Stories about things being stolen, things being stored in warehouses with other peoples stuff (and because of that stuff was missing/broken), stories about dismissive customer service, you name it, I read about it. Then I read reviews for U-Pack and though some weren't great, the issues that garnered those reviews were mostly about things that seemed to me to be unavoidable. Moving stuff across those distances, there's going to be something that's damaged, something that's not perfect, but in my two experiences with U-Pack I didn't have any issues with anything to do with them. A few things were damaged both times but it was because things weren't packed properly or well, nothing that could've been helped or avoided by U-Pack. I'd definitely recommend them to anyone looking for a trucking company to move their stuff. I've recommended them a couple of times already. I've only ever used their trucking service, not the pods or storage, so I can only speak for the trucking service. read more

I had such a great experience with U-pack. I highly recommend this company. Easy to book. They showed up on time and got all my stuff delivered safe and sound. Top notch. read more

U-Pack Moving - Truck being delivered. - Movers Near Me - Fontana, California

Great company to work with! After a ton of research- they are the most economical way to move across the country. We are a multi- generational blended family with enough stuff to fill 2 (!) of their trailers. The adult kids had used them first, 3 years ago with great service now we've just used them twice. Consistency throughout even thought you speak with someone different every time you call- they are all efficient and get you ready for the next step in the process. Trailers were solid and broom clean, the ramp was crazy heavy, but it needed to be to safely load furniture, etc. They met the guarantee delivery date every time, highly recommend them! read more

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The experience was excellent had plenty of time to pack and unload trailer. The savings was substantial. Highly recommend! read more

This review is for anyone that wants to move anywhere in the greater United States, ABF UPACK is by far the best way to move or relocate, you just make a reservation and mak arrangements for a proper place for the trailer to be parked, and request a ramp, you then have time to load up your belongings and you only pay for the space used, I paid for the whole trailer and for an expedited delivery, they did the rest, they supply the driver, they cover the fuel and the transportation, no hidden fees, all charges are listed up front, so you'll know what it's going to cost. I am 100% satisfied with this service. ARC BEST FREIGHT has made a friend for life. Thank you ABF UPACK. MIKE B. read more

We moved my mom from California to Kansas City. It was so smooth with drop off and pick up. Customer service was readily available. The only hiccup was with the drop off, I was told I would get a phone call an hour before they do the drop off, but never received a call. It wasn't until we went to the storage facility that we saw the relocube was dropped off. All in all, I'd definitely recommend U-pack and would use them again should a need arise. read more

U-pack was awesome. They were prompt and easy to work with. All our valuables were secure and nothing was broken.

We considered UPack, PODS, UHaul and several moving companies when we needed to move my mother-in-laws belongings from Southern California to Southern Oklahoma. By far, UPack had the best customer service, options (container like PODS or small freight trailer), price, and flexibility for the move. They even assisted in scheduling movers to pack and unpack, which is provided by a separate company. We had a flawless move and would absolutely use them again. read more

I thought the move would go well and it did! The drop off was on time, and the driver was very informative. The ramp was a little difficult to roll anything with smaller wheels up due to the larger grid of the ramp. It was easy to open and close for me but may be heavy for some people. Drop off was equally on or before expected time. It arrived at least 2 days earlier than the window they gave. They stated they would have held it til I was ready but I had already arrived and was happy it was there early. Best way to move long distance if you don't mind doing some of the work of loading and unloading yourself. Cost was very reasonable also. read more

U-Pack was the solution for us! We moved from So Cal to Goodyear Az. They dropped off 3 UPACK pods and we loaded three pods, we locked them up in May 2022 and U-Pack loaded them onto their truck and drove them to Az. They dropped the pods in storage for us and stayed there until our house was finished in Feb 2023. We called UPACK and they delivered our pods which were still locked with our heavy duty locks. We unpacked our pods and called UPACK to pick them up. The next morning the truck were there to collect the empty pods.Our experience with UPACK was GREAT! We will use UPACK again in the future and recommend it to all of our friends! read more

Our daughter used U-Pack for their move to Texas and we decided to as well after researching that they were far the best in price as well. Our experience with them was exceptional! They were personable, went above and beyond in service and was so easy to use. I will continue to use them in any future moves in our family going forward!! Thank you for giving us piece of mind during this move to Texas as well! I have recommended you to our next door neighbors moving in February as well. read more

I liked u-pack all around for the most part. You get the truck for about 3 days beforehand which is great. They only charge you for what you use, so the price is better than many others. It takes a bit longer to get to the destination, but that's why it's cheaper. My only issues were with the pick-up and drop-off. The app says give 24 hour notice, so I was going to do that, however when you click on the link, it gave me the impression that they could come at any time after I hit the button. I wasn't packed at that moment. I waited until 10pm on a Thursday thinking it would be picked up on Friday. Nope, it was pushed to Monday. The pick-up of the empty trailer was worse. I knew we'd have it emptied quickly and I knew the issue I had with pick up. As soon as we got the trailer, I requested a pick up hoping it would be out the next day (my HOA wasn't happy with a large trailer sitting in the street). The request kept saying the next day, however it wasn't picked up. The following day I called and they said it would be picked up. I came home from work at 5:30 and it was still there, so I called a second time and it was finally picked up that night. Other than that, I'd recommend them read more

We hired ABF/Upack to help us move from Southern California to central Indiana! Could not have been happier. Not only were they cheaper than other companies, but they were prompt, professional, and extremely helpful with any questions we had when we had to call. Would highly recommend!! read more

I will recommend U-Pack to all my friends and family! This service went exactly as planned even through all of the fires in the cross-country route, middle of a very busy moving season, and a pandemic. The odds were things were likely to get behind yet they were perfectly on time throughout it all. I was extremely happy with how easy it was to schedule, track, contact, and when the days came to drop off, pick up, drop off and pick up again, they were on time and communicative every step of the way. Every person I spoke to was a professional. I recently also used PODS because they have larger container options, and am having a terrible experience with them currently. U-Pack is more affordable and more efficient than PODS, I wish I would have used U-Pack for both of my moves and just used multiple CUBES instead. Thank you U-Pack for exceeding my expectations. read more

U-Pack Moving - Perfect size for a 2 car driveway - Movers Near Me - Fontana, California

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I would first like to start off by saying that I don't give bad reviews flippantly; especially if the company is apologetic. No company is perfect but customer service is key. This company failed big time in that area. Prior to our moving day, they were all about communication but since our incident, we haven't heard a word which is why I am writing this review. When we researched moving companies, U-Pack kept popping up as an affordable option and I'm sure they are, HOWEVER..... The 28' box trailer truck that was assigned to us didn't have a loading ramp. Are you kidding me? And when I called U-Pack they informed me that they knew that the trucks at our location had that problem. Why didn't they tell me ahead of time? That would've been a deal-breaker for us. We ended up aborting the mission having to pay an additional $200 for another month in our storage unit plus make another trip to California from Tennessee and arrange loaders again to get our stuff. We had heard that U-Pack is a good company, however, our experience was not a good one and the company didn't seem to care. There was no apology when I called while this all was happening and no follow-up afterwards. I know that they are busy and don't really need our business, but a little customer service would've gone a long way and I wouldn't feel compelled to write this review. So, in conclusion, do your due diligence and be sure to ask your self-loading trucking company if they provide ramps with their trucks. Who would've thought you'd have to ask that question? Thank you for taking the time to read this. I hope it helps someone. read more

U-Pack Moving - Movers Near Me - Fontana, California

We had a long distance move and U-Pack is my company to help. They were right on time when dropping off and picking up when trailer was loaded. The people I talk to through out this move journey were extremely nice and so helpful. I will be definitely be telling everyone that ABF is the company to use. A 10 star company for sure. read more

Room for improvement: When having your relocube delivered, you're not given an estimated time for delivery, but rather an 9-hour time frame. In my case, the container was delivered 2 hours after the estimated time frame. So I had to wait at home for an entire day for nothing. I called multiple times to try to get an estimate, but they said they were unable to give an estimate. Frustrating. Update from the next day: we called after our cube was empty and asked for a pick up they said that it would be picked up the next day. I call at 7:30 am the next day to check and they said it would not be picked up until Monday. We are now at risk of getting this towed away by our apartment complex- so if you live in an apartment complex DO NOT USE UPack. We live less then 20 miles from the facility. Update- after posting this review and the service rep contacted me: in attempt to remedy the situation they credited my order 100 dollars. The order was priced at around $4200 from NYC to California. That was helpful and kind to have them reach out but the biggest complaint as it was stated above this was the time window for delivery. The time window is 8-5pm very large range- it needs to be shortened. read more

Everyone that we talk to was wonderful, very helpful. All of our stuff made it securely to our destination. We did rope everything down only one thing fell off the ropes but that was our doing. The only complaint that I have when we had our trailer delivered it had a hole in the top of the roof. As soon as I call they were willing to bring out a new trailer but at that time we already had some of her furniture loaded so we asked if we could repair it which we did. And it seemed to have worked and held. Quick response with any questions that we have it was here and ready to be delivered right on time. We would definitely use them again, like I said everyone was wonderful and very helpful read more

Our awesome realtor highly recommend using U-Pack and I'll I can say is I'm so glad that I did. The whole process was seamless extremely reasonably priced very spacious trailer and fast. I didn't have to wait weeks only a few days to get my things from moving out of state. Overall I give this company 5 stars for exceptional service. read more

I would not recommend using this company without having a back up plan. As many other reviewers have mentioned about having their reservations canceled right before their move. The same exact thing happened to me, U-Pack actually did not even notify me, I happened to call because I wanted to change my move date and that's when I was notified my dates were not available. I was actually told I did not even have a reservation even though my info was in their system and they took down my cc information. I think this is completely unacceptable as it's a simple fix to their online system to block dates that are unavailable so prospective customers could decide whether they are able to rearrange their move dates or look elsewhere. read more

UPack is absolutely the way to move. We had Penske trucks reserved and my wife stumbled across upack. We had a quote of 17k from united moving, 6k for two Penske trucks plus fuel plus this plus that. UPack was under 5k for two trailers and most importantly they were always on time, courteous and responsive to our needs and scheduling changes due to the closing date on our new home changing. We hired local packers at both sides of our 1500 mile relocation and still came in under half of what united was asking. Similar insurance, similar timeframe. Totally worry free move. Hard to believe these days but true. UPack and the ABF drivers, awesome job!! Bigmike read more

U-Pack Moving - 1st of two trailers to lake tyler Tx - Movers Near Me - Fontana, California

Made a big move long distance 2100+ miles. I collected over 5 quotes and U-Pack was by far the best price. They showed up on time with delivery of our shipping container. We packed it ourselves with ease. Delivery was right on time time. We has a delay in our new house being ready and they were very accommodating in the delay of unpacking it. Very happy with the communication and customer service. read more