This business goes Above & Beyond with how they process your mail and with their amazing customer…read moreservice!!! Everyone that works here has an outstanding work ethic and genuinely care about all their customers! I refuse to get my mail anywhere else.

This shop used to be a wonderful and convenient alternative to the post office or FedEx/UPS. I…read morealways appreciated their services, along with the great selection of gifts, cards, unique knick-knacks, shipping boxes, and envelopes. The former owners and staff were consistently gracious and friendly. Unfortunately, the experience has changed significantly under the new ownership. The service feels mediocre at best, and the added charges--such as $2 to print a return label and another $2 just to use their tape to seal a small box unless you purchase a full roll--make customers feel nickel-and-dimed. For better service and a more customer-friendly experience, I'd recommend going to UPS or FedEx instead.

Terrible first (and last) customer experience. My pre-labeled package was dropped off for before…read moreposted pickup time international delivery with DHL Express on the 24th. Curiously and without any follow-up from anyone at Boulder Packaging, my time-sensitive customer's package sat without even being scanned into the system for tracking four days after drop-off at this store until I called with pointed questions. My business card was provided twice to the clerk at the time of drop-off and he refused to take it, but since my business contact info is listed on the label & internantional paperwork, I'd thought everything was good. It very much was NOT! When I noticed no progress on the tracking, I called to check in on the 26th and the employee that answered was the same man that had initially received my package three days earlier on the 24th. He casually related that mysteriously, neither FedEx nor DHL had picked up ANY PACKAGES for three days, but "we absolutely did nothing wrong", he insisted. I was stunned to be expected to believe that explanation for an "Authorized" Ship Center, so I immediately called DHL customer support and my Account Rep directly to repeat my questions and get real answers. DHL explained that some shipping centers have automatic daily pickup while others have to call to request pickup. Miraculously, my package was finally picked up on the 27th to at last begin it's journey abroad after an inexplicably undocumented and uncommunicated four day layover at Boulder Packaging Center. This is certainly not what I or my customer paid for when we were entrusted to get their package abroad in a express manner. We DO NOT RECOMMEND and will not trust this location again for our business shipping in-the-field drop-offs. It is really unfortunate since we prefer to support local businesses whenever possible. My business reputation cannot afford their lack of professional accountability and excessively casual attitude about their role in getting paying customer's packages delivered on time. FedEx & DHL, you need to check up on your "Authorized" Shipping Centers. Your brand and your customers are not being represented or served well here.

They are the best and they are so kind. Offers all services for packaging and mailing needsread more

Already reviewed and posted.................................................................read more

Not sure if we got them on an off day or what but initially conversation with Logan was great. We…read morescheduled service. Unfortunately the crew they sent was unable to complete the unloading job. They did offer to send another crew the next day however we were on a tight timeframe. Later that evening, someone from company called requesting 2 hour minimum payment??!!!! Followed up with a text to confirm Venmo. Overall not a good experience.

Needed a few specialty boxed & sizes . Great selection & willing to help . Pricing reasonable, easy…read moreto find what you need .

Tried to order boxes. Called on a Thursday and spoke to Terry who was very polite. He did not…read morehave the boxes at his location, but could get them from across town and I would have them by 11 am the next morning. The next day no boxes yet at 1 pm, called to follow-up and see if there was an address issue or whatnot. Spoke to Martin who was snarky. Did not know why Terry would give an ETA, his driver was out on the road and did not have a GPS so he didn't know where he was (I dunno, can't call him on his cell?) and I should have them within the hour. He also shared some personal information about Terry, which was not at all necessary. Needless to say, the boxes never arrived and we received no call. So, we called Terry on Monday morning and he stated that the boxes are on backorder and will be at least a week. Canceled order and will not be calling again.

White glove and personal touch for public mover. Went the extra mile and had an amazing customer…read moreservice. Handled curveballs well and went the extra mile. Highly recommended.

Re: Jim, Joleesa, Jesse, Sergio and Carlos of On Call Moving & Storage…read more We received delivery at our home/studio in Gypsum of an 300 lb plus item ... after unboxing it, we estimate it still weighed about 230 lbs. We tried every way we could think of to get it in the house and up the stairs ... not only was the item large and heavy ... it was also delicate and complicated to move, given its design, electrical wiring, motor and hydraulics. Clearly we were out of our league and needed help. It was 4:45 pm. on a Wednesday. We found On Call Moving's info online, called the number, and connected immediately with Jim. Jim was a Godsend! He was scheduled to be down the street from us, and made a quick trip to our home to see how he could help. Over the next few days he worked closely with Joleesa, at On Call's office, to get our job done. Despite On Call's extremely busy schedule, everything came together Friday afternoon. Joleesa called to get us in their system. Jim arrived with a three-man crew: Jesse, Sergio and Carlos. Everyone was super polite and respectful, professional, skilled at their job and well prepared, bringing clean moving blankets and securing tie downs. Jim, Jesse, Sergio and Carlos communicated with us and with each other calmly, clearly, thoughtfully and effectively. Together they got the job done safely and efficiently ... most importantly, with no injuries ... and happily, with no damage to the item or our home. We want to thank Jim, Joleesa, Jesse, Sergio and Carlos ... and we highly recommend On Call Moving for any moving project, large or small. They are simply the best!!! Audrey & Mike Gypsum, CO

Tommy and Dominic did the best job for us. They were fast, efficient and kept moving to load and…read moreunload our belongings. In a time when good staff is hard to find these two were amazing-cheerful and with the best attitudes! Josh handled the arrangements really well, and the communications were thorough and accurate. Thank you for taking such great care of us!

i promised myself i would never move myself again without professional help. so glad i started that…read moremow and with this team. Personable, professional, conscientious. it was a great experience. they didn't mind me playing old Neil Young records while loading up my stuff, either!

it is a good place to drop off your parcels. 5 starts for the people working there…read more !

Have been working with this store for 4 years and Genesys was the manager. She was great, greeted…read moreus by name and knew our box number. If packages somehow got mislabeled she knew our names and was able to process our packages. Recently, I was missing a package (first ever)which had been sitting on top of a garbage pail in the corner correctly labeled but was never processed and it had medications on ice. I'm working with the company now on what to do with them but we couldn't use them. Then I went in on Monday and the store was loaded with packages and my packages had not been processed so I said I would be back tomorrow. Returning on Tuesday, I was told I didn't have any packages and I said your wrong I havd a packaged delivered yesterday. The new manager was nice and started looking for it and again I saw a package sitting on the side by itself. I walked over and it was my package. I showed the manager and he apologized and said "how did that get there "? I know things happen and new people must come in but this guy just is struggling. He's very nice but has packages just scattered everywhere now and the business looks (and is) so unorganized. I hope that Genesys can return regardless of the issues. She was key to this office and I and many others appreciated her ability to have packages checked in quickly and knew us. This goes for several other people who also have boxes there. She knew all the local customers. Something to think about and consider. I would hate to move my address again because of lost packages.

This is the second time I've used them in just two years. First review was from an apartment to a…read morehouse and now unloading a house and packing a 26 foot truck. I specifically sent them a list of what was priority to move a few days before. The guys showed up on time. They looked over the items, rooms, and truck then they got to work. The guys finished in the promised amount of time, packaged and wrapped things really well. We even did some prep work by wrapping and placing things in the living room. Next thing we know, they have already wrapped and loaded the washer and dryer very quietly and quickly. We were shocked. Would highly recommend using them! Quality and efficient is important and they take it seriously. Worth every penny.

Having never used movers before, Moving Brothers has certainly set a high standard to beat! Their…read morepricing is very reasonable, with 2 1/2 hour minimum and incremental charges for every 15 minutes after. We love that they only charge from when they start moving our stuff to finish moving our stuff. And there are no hidden fees or surprise costs. The staff was very responsive and communicative and clear while getting us set up. And our movers, Willie and Odera, were super efficient and fast and very careful with all of our belongings. Not to mention very kind and respectful! We live on the second story and don't have an elevator, and it was no problem. Can't recommend this company highly enough. We will certainly use them again in the future. 5 stars doesn't do it justice.

AVOID THIS MOVING COMPANY…read more **POST MOVE UPDATE: the company got back to me and offered me a $100 credit due to their lack of customer service. I decided to go with the company because I really believe in second chances and an all for small business prospering. I was absolutely WRONG to do so. The day started out okay. Three young men came with a truck and they started working. My husband and I supervised them to our best extent without getting in their way. We successfully packed the van and arrived at the new apartment. Once we arrived, I realized some of the pieces of furniture arrived scratched. Not little tiny surface scratches, but FULL on indents into the wood or pieces of the furniture cracking. Now I would kind it so much if they were old, but I literally purchased all these pieces in the past seven months. One of my dining room chairs had a scratch in it, my chest had chips where they carelessly couldn't put the drawers back in, the tv stand foot is cracking, my new dresser that I literally got in December/January has a broken piece (thankfully Macy's is sending a service technician), and the boys carried my mattress by the cover which ripped and is now dirty (found this out they left). I was most concerned with my wood pieces since it's hard to replace, my new dresser alone was over $500. I let the "lead" boy know, his name was Samson and he called his boss but didn't say anything, charged us, and left. I emailed the company with a follow up statement, they asked for pictures. I sent the ones I took, and SILENCE. I finally called today to follow up and spoke with Kyle. He told me their manager tried to call but I didn't pick up. No one bothered to leave a voicemail or send me an email. Kyle told me my options were a credit of $100 or sending a handyman out to fix the damages. Uh what? I declined the credit before ONLY to be offered $100 for you to damage my household goods?? I asked to speak to the manager and he said he wasn't available. I called back to see if he was available and they declined my call or let it go to voicemail. I've attached pictures of the damage AND my phone call receipts. Absolutely DO NOT use this company to move. If you're here on their yelp page, leave. Trust me, they are not trustworthy. They also falsely advertise military discounts, my husband andI paid OVER $500 for the move. I have never dealt with such a TERRIBLE business. I will be reporting them to the Better Business Bureau and Attorney General of Virginia-Consumer Protection. *UPDATE: After writing this review, I was contacted by Kyle and he explained the process to me (which I would have explained that I already knew). I will up the review one star for the promptness of quality control. However, he said that there was no record of me calling, so I'm attaching a screenshot of my attempts. All calls over five seconds were when someone in the facility picked up, said "hello, thank you for calling," and when I started to speak, they promptly hung up. Please don't get me wrong, I am all for small businesses prospering, but as someone who comes from a family that owns a small business, and has worked and managed it for over ten years, I also know that customer service is the cornerstone and foundation. I really hope this gives some insight into how the business is run and managed. ****** This review is based solely on just a business etiquette, I have not used the company. I need to move out of our current place in about a week and I've been super stressed and anxious since we've moved out here about seven months ago and the military moved us. I found this company on Yelp with great ratings and was super ecstatic. However, I am absolutely disappointed with the customer service I have gotten from this company. I i messaged them on Yelp inquiring about their services because my husband and I need to move soon. They responded in a timely manner, but when I tried to ask them about the time on the day of my move, silence. So I called them three times over the phone and they answered...but hung up on me. If you can't do the work and we've been communicating, a simple "we won't be able to accommodate your time" is the proper way to go about the situation, wouldn't you think? I was really hopeful about this company since there were so many great yelp reviews (and I live, love, and breathe by Yelp), but I'm so disappointed. I would no doubt give this company NEGATIVE stars if I could. I would definitely NOT recommend contacting this company if you plan on moving anytime soon. Extremely rude and unprofessional.

They couldn't find my apartment when it came time to pick up the boxes, so they called me. I missed…read morethe call, but called them 10 minutes later and they were gone. They said they waited 15 minutes, even though I had the times of the calls on my phone. That would have been fine, things like this happen, but they were angry and blamed me and told me I would have to make an appointment on another day. When they finally did come they fined me for stains on some the boxes. YIKES, it would have been cheaper to just buy boxes and then throw them out. I was just trying to be green. I'll never do that again.