Beware that this store has implemented a $20 fee to pick up a package. This is *in addition* to fees that the shipper already paid UPS and is assessed to you as the recipient. They give you a runaround about how they're not actually UPS, even though that's the name on the door, and they can add whatever fees they fancy, in whatever amount they choose. So you either pay the junk fee or let them send the package back. read more

I don't know what it is with this location and I've been selling online for 15 years never had an issue like this. I shipped out a package on 11/20. It arrived to this location on 11/25. It still says "preparing for delivery" and today is 12/2 so now i don't know what to tell the buyer. It's obvious it was lost tried calling no answer nothing. I guess the package will just live there forever. read more

The UPS Store - Wtf is this USPS? - Shipping Centers Near Me - Aspen, Colorado

I dropped off a return for Amazon on Nov 12 and Amazon did not receive it. They were expensive Sorells and I received a confirmation and tracking number. When I went in to talk to them in the office, they told me they could not track it for me and hope it gets there? I dropped off another return for Amazon on Nov 16. Amazon still has not received Acknowledment of the drop off through their label. The Owner needs to call me from this store. This is ridiculous. Are packages just getting stolen? If you receive a receipt with a tracking number on them, they should be trackable by UPS. Meaghan Rubey. 713-501-0160 read more

Skip this store! The people working there are not professional and do not know what they are doing. You will be much better off using FedEx or the Post Office. read more

it is a good place to drop off your parcels. 5 starts for the people working there. ! read more

Went to their store to ship a package and they refused to accept a ups account number to send my package. They said they would print the label for me, but I would have to pay for it and couldn't put it on the account number. This is why I usually send packages Fedex. Go to Fedex at either location in town or at ABC, they are awesome. Avoid this ups location. Three people working there and none of them cared at all. In fact, I think they enjoyed saying "no" to me. read more

Friendly, efficient place to get packing and shipping done. Parking right on the street, and usually you can get a spot, which is remarkable in Aspen. They'll try to find the most economical way for you to ship, although sometimes/often USPS is cheaper if pure cost is the issue. Nevertheless, a good spot. Note that they solicit reviews from satisfied customers, so there may be some selection bias going on... read more

My husband dropped off a box for me several weeks ago, and it turns out I had made a mistake on the label. They called me and said that the box had been there for a long time, and asked me to pick it up. I said I had never heard anything about this, and the woman who I spoke with was very rude. She hung up on me when I told her I thought this delay in informing me about the problem was suboptimal consumer service. In contrast, the UPS stores I use in other cities have had outstanding customer service. read more

Excellent customer service! These guys are so friendly they are like family! They helped me ship over 30 boxes moving this summer. They packed all of my fragile boxes amazingly!!! I am so grateful to have such a great UPS store in Aspen that is super convenient! Thank you guys!!!! read more

Total joke. Called earlier in the day to verify hours for the day - supposedly the store closes at 4. Arrived just before 2pm to a sign on the door saying that they were out for a pickup until 3:30. Came back at 3:30 and waited until after 4pm - no one came, there were multiple people in line needing to ship packages. Of course UPS customer service is closed so no one to call. Huge huge waste of time. read more

The UPS Store - Shipping Centers Near Me - Aspen, Colorado

If I could give zero stars I would. This place is an absolute joke. They charge $20 per day per package to use as a delivery address compared to the $5 total at all other UPS stores. Ship your things anywhere but here and watch this place go out of business. read more

Worst service ever. The man did not greet me properly, was rude, offered no solutions and went back to his phone w/o saying goodbye. I'll never come here again. read more

Guy was a total jerk. Had two packages to return and he charged me to print the labels. Won't go back.

The Aspen UPS Store is outstanding! They hire the best employees and do a great job with an enormous amount of business!

These guys are super courteous and professional. Whenever I have requested a printing job or to have something shipped, they have delivered on or ahead of time. read more

Great social distancing protocols in place. Very helpful staff. All supplies one needs to mail packages and drop off amazon returns. Easy!

I can't say enough good things about these guys, I was in a jam and needed to get a package out past a deadline and they totally worked with me. They also helped me identify an alternate shipping address to the one I had provided to ensure I could complete the shipping process. Great service! read more

Courteous , extremely helpful staff . Went above and beyond searching for lost package . Best customer service in Aspen . read more

Was there at 8:15 am this morning, store hours state 8 am opening. There was no one in sight, we waited for 10 mins and ended up shipping from Basalt location. read more

I live in Aspen and this is my choice. They are so nice and helpful. Not rude like the other mail spots

Saying the Aspen Post Office is better than this place is the best I can say. Awful employees. Charging $20 per box when having things delivered to this particular location. For holding a box for 2 hrs after being delivered. Hopefully enough people will complain and this place will go under. Use MPS in Mill Street Plaza. read more

This is the loveliest UPS store I've been in and very friendly, helpful people for all my requests and easy to park, right in front. I always get the best service from UPS and my packages never fail to arrive, unlike other delivery companies. I am so happy to have this store in my neighborhood. read more

My printer was broken so I arrived without a label. The man zapped my email label on my phone to his printer and all done. Fast and professional. Couldn't ask for better service. read more

Monty is Da Man! He always gets my parcels off quick and and with ease.

Formerly perfect. John and Monte are can-do helpful guys. Unfortunately, the idiots that own the store cut back their employee hours at Xmas. This was a great Aspen resource that is rapidly going downhill because they owners don't understand that good service guarantees more clients and cutting corners will guarantee a well-deserved failure. read more

I would give -1 star if that was an option. I was Aspen local who moved. Everything was shipped from the store. 1/2 of my delivery arrived. Still trying to resolve it 3 months later. Total incompetence!!!!! read more

I am not from the area, but I needed to have some items printed for a local project. Monte was fantastic to work with. I emailed my documents and he printed and bound them for me within a couple of hours. I definitely recommend this store! read more