They were great my bags were sent in advance and Juan even offered to help get them to our condo in Keystone. Don't believe grumpy people. LK read more

These guys do a solid above & beyond job. Plus they have a cool husky. A better deal on printing too! We'll see if they can handle 4 tires. Will update after that shipment read more

I sent a brand new iPhone back to Tmobile. They have no record of it. The phone was not recovered or never delivered. They take zero responsibility. I asked to speak to a manager twice or at least get a return phone call. They could care less.!!!! read more

The guys who are there were extremely nice and helpful. They tried to help me save money on the packaging, however, the manager treated the subordinates horribly. Humiliating and condescending. I do not consider anyone deserves to be treated with rudeness. It's a lack of professionapity! I left with my receipt and and very upset! read more

I went there to return a package on Wednesday 02/01 and I tried to ask a question to the store manager. She just cuts me off and says "he speaks Spanish" pointing to the other worker. For reference I just said: "hello, can I just..." and she cut me off. Honestly, do better. read more

Had to call corporate to get my packed mailed out 10 days after I dropped it off. Simply terrible service for the +$50 I paid them to do their job. read more

Horrible Staff!!!!! Always. Never anyone nice to deal with. Seems they do the bare minimum. Not friendly. Not helpful. Messing around in the back with a bunch of people or workers. Doing nothing. read more

One of the workers made my little sister fall and he just walked past like nothing happened and I hate this read more

The UPS Store - Shipping Centers Near Me - Dillon, Colorado

We shipped three boxes of Christmas items exactly one week before Christmas. Based on past shipping experience, the normal ship time from Colorado to Texas is 2 business days. We were told that we would have to ship via UPS select, at a total cost of $200 for the three relatively small boxes, to ensure before Christmas delivery. As it turns out, the boxes all arrived two days after shipping, just as our previous experience indicated. We could have saved about $100 on shipping costs if we had shipped normal UPS ground rather than UPS select, as suggested by the store employees. I hope the store franchisee enjoys his extra Christmas bonus. read more

Went in do drop off an Amazon prepaid return, with the scan code printed off on a piece of paper. A gal, the self-proclaimed "store manager" told me should could only scan the code from an email in a phone. I don't use my phone for email, which is exactly why I print out the return code. She said it was a new and strictly enforced Amazon policy. Now, 1st of all, what the hell is the difference, it's the same amount of work to scan from a phone as to scan from paper? When I challenged her, she got quite angry and said the store would no longer accept returns from me. Went home, called both Amazon and UPS, and they both told me there is no such requirement or policy, and that she is apparenly making up her own store rules. But mostly, she was rude, mean and WRONG !!!!! read more

Don't come here - tried to ship our boxes of ski gear back to CA on our way to the airport. Posted hours say they open at 8:30. Waited until 9:00am. Multiple people came and went trying to get inside to ship packages. We had to leave and find another ups store, luckily in time to make our flight. Do not use this location if you have somewhere to be. And don't trust their operating hours, since obviously.... they are inaccurate. Very unprofessional. read more

Have had a box here for 3+ years and the guys who work her crush it every time. They're funny, reliable, responsible, and respectful. Keep crushin' it fellas! read more

Not a huge surprise that the store has a three star average. Went in today with pre-label boxes and the lady with short blond hair and unique earrings acted like I was completely irritating her by being there. Refused to give me a receipt! I get it, UPS wants to go green, but when you have a business you like to have a receipt when you ship something. She completely refused to give me one. She was rude, she was irritated, and didn't want me to leave happy. Wouldn't use this UPS again if my life depended on it. read more

With Christmas shopping and being gone all day when I checked out from an online Gap purchase one option was to pick up at a UPS store so I selected it. I picked up my packages and was told I should pay them for this service, they said they're a small store and don't have the space for this, etc...I explained that it was just one of the shipping options when I checked out on Gap.com so they need to talk their corporate office or Gap not me. I understand a UPS store is busy during the holidays, I've spent plenty of money with them I don't need to be treated as though I caused them a problem when I simply clicked on "ship to a ups store" read more

Take note: we had two packages sent to this store. Shipping fees were already paid on those packages. This store charges $10 PER PACKAGE to pick them up. We just spent $20 more to RECEIVE our packages. We will NOT be using UPS whenever possible! read more

We left my son's favorite baseball hat at the Baymont Hotel. Thankfully they had it, but requested my credit card to ship it back. (cheap hotel, can't expect them to pay for shipping). A week after I called, the UPS store changed me $32.08 for shipping it back to California. As soon as I saw the charge I called and asked why so much, it's less than a pound and could fit in a 9 x 12 envelope. USPS Priority mail would have cost $5.95, and maybe $2-3 for an envelope. I checked UPS rates for a 2lb package and it was around $11. The UPS store told me that they packaged it in a rather large box 12 x 9x 4? which cost $3.99 and the rest was shipping charges. I told them to forget it, keep his hat, and refund my money. When I called back again to make sure they credited my account, I was told I still had to pay for the packaging and other fees and was only credited around $24. What a scam. Of course I'm never returning to this store since I don't live in the area, but when I have a choice with shipping companies, UPS is the LAST on my list. read more

I needed to express mail a couple documents to Europe. I was quoted a price around $150 and told the envelope would take approximately 10 days to be delivered. I went to FedEx and sent the envelope for less than $75 and was told it'll be there Monday noon. read more

We recently moved from FL to CO and had some trouble getting the change of address to go through... Juan was amazing and soooo helpful!! Cool dude... was very patient, friendly and easy going! Looking forward to outstanding service in the future!!! read more

prior to the recent change in management, i received my mail at the UPS store (formerly mailbox etc.) for close to 20 years. Since the change in management my mail is not being put in my box. I have only received three pieces of mail in three months and none in the last seven weeks. This is impossible as I usually receive approximately 20 pieces of mail per month. Since the new management has taken over staff has turned over several times. They insist that they are not throwing away the mail however my mail has definitely disappeared. Multiple trips to the location have not resulted in finding it nor have multiple calls. Given the circumstances I cannot recommend this location for anyone. do not go here if you want your mail. read more

We often use this store and the staff is usually friendly, however, there is a lady working there now who is absolutely awful. White lady, short blondish curly hair, large plastic glasses, tattooed arm. I didn't get her name or I'd share it. She is utterly rude, acting like doing her job is a nuisance. We get it, you have essentially a monopoly for these tasks in the area but customer service still matters. I hope that the owner &/or manager of this location take a hard look at what is going on in this store. Maybe a secret shopper would be helpful. This lady should not work with the public whatsoever. read more

If I could give 10 stars I would. The staff is friendly, courteous, kind, approachable, and funny. Not to mention professional. If you live on this side of the county, it's the absolute best bet for a post office box. 1000% better than any of the local federal post offices. I actually enjoy checking my mail and getting stacks of overdue bills now! read more

Juan was awesome. Arrived on a Monday morning at 8:45. He had 5 customers at the same time and was doing an outstanding job handling everyone's requests. He was handling phone calls, 2 regular mail box package pickups, another gentlemen trying to ship his skis home, and 2 notaries. A++ read more

Everyone here is so nice and accommodating! They don't make a fuss about things and do whatever they can to help. I brought a USPS package over to return by accident and they took care of it and brought it to the post office for me. So nice! read more

Great Customer Service, and they do have a fee for holding packages if you don't have a postal box there, if you do you can receive as many packages as you need. lots of ppl get confused with whatever fees they pay to the seller (Amazon, or any other sellers) with the fees for using this Ups address to ship their packages, is like using ur neighbors address because they don't deliver at yours and paying him a fee per example... ppl who doesn't want to pay fees always have the option to send this to the UPS warehouse in Silverthorne. UPS Store is a franchise With different owners & different rules . You are paying for a service like anywhere else! (Called Convenience) read more

I am visiting from out of town so maybe I came on the wrong day but my experience was very awkward at this store. It started by having a very aggressive dog bark loudly at me as I entered. Once inside there was a small line, nothing crazy and as I waited in line another associate came from the back and approached eager to help. However what I assume was the manager asked his associate to return to the back of the store. The associate insisted on helping me and the manager raised his voice at his associate demanding he listen. All of this while the dog continued to bark at me and others in the store. Awkward to say the least. read more

Great crew.... their very accommodating they've helped me with computer work, Li help me with packaging. Their always so friendly when I just pop in to send back Sierra Trading Post order!!! read more

Don't bother coming here. The employees don't have there information straight. One person will tell you one thing and the other will tell you something else. They are very frustrating to deal with. read more

This store is supposed to open at 8:30. Well, it's 8:50 and they ain't open now. We have a flight to catch in Denver and foolishly planned based on the store's posted hours. Now we have to frantically find another shipping place on the way into Denver. Do not plan based on this store, you will be disappointed like we are. read more

This store is a rip-off. I sent a box of wine there to hold for pick up. I arrived 15 minutes after the wine did and they charged $25 for 'storage.' Completely ridiculous. Never again. read more

I called this store to ask who or where I should call because my package was being held at this location. The man was rude, sarcastic and condescending! read more

UPS store at Dillon, CO review- While Juan was full time managing the store the customer service was excellent. Now that Juan is hardly at the store, customer service and service are poorly managed by unkowleagble employees. They don't know how to send packages through the USPS, I had to go to another store in order to send my package. Packages arrive, notification is not sent to us. We go there to pick up packages and find we don't get them all. Twice,recently, we have got home and found through the tracking that the packages were delivered to the store. Basically service is poor these days. read more

The manager here is named Juan.....great dude. All the people here are the best im happy as can be with them

I bought some artwork in Keystone and went to this location to ship it back to Texas. They did a fantastic job wrapping it up (double boxes, bubble wrap, etc), shipped it quickly, and it was much cheaper than I had expected. I don't know his name, but the guy working there with the dog is top notch. Wish all shipping stores were like this one. read more